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Class Assignment 2
State the applicability of Juran’s Trilogy in
a service operations, such as healthcare,
education, in the following aspects:
 Select and describe your case situation

 State what QP/QC/QI activities should

be involved
 Comment on current/future
implementation/ development of
QP/QC/QI in your case situation?
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Juran’s Trilogy
 Juran has documented three fundamental
quality management processes of an
organization, namely; quality planning,
quality control, and quality improvement as
the well-known Juran Trilogy.

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Juran’s Trilogy

 QP - Standards/ Tasks
 QC - Assessment/ Corrections
 QI - Innovation

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Quality Assurance Framework

 Hong Kong Education Bureau

Ref. www.edb.gov.hk
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Quality Assurance Framework

Ref. www.edb.gov.hk
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Quality Assurance Framework

 Internal Audits
 External Audits

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CityU Graduate Outcomes

CityU’s Ideal TgPG Graduate is able to :

 Discover & innovate within the profession

 Think analytically
 Extend expertise professionally
 Apply knowledge creatively
 Communicate effectively

https://www.cityu.edu.hk/qac/city_university_graduate_outcomes.htm

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OBTL –
Outcome Based Teaching & Learning
http://www.cityu.edu.hk/edge/obtl/obtl_student/index.htm

You should know

what you are expected to be able to do
at the end of the courses/ Programs

 Intended Learning Outcomes

 Teaching and Learning Activities
 Assessment Tasks

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https://www.cityu.edu.hk/hktech300/about-hk-tech-300

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