DECISION MANAGEMENT TOOLS
COLLECTION & RECOVERY
FICO® Debt Manager™ 9
enables you to:
Improve productivity by
enabling business users to
configure processes and create
strategies without the need for
custom engineering or IT support
to meet changing business
requirements.
Increase effectiveness and
decrease cost using the
latest FICO® Collection Scores, a
core feature of Debt Manager 9.
Connect with consumers across
all communication channels,
traditional and digital.
Drive responsiveness with
a true service-oriented
architecture that works in real time
so collectors are always working
with the latest information, and
provides comprehensive security,
audit capabilities and access to
third-party data and services.
FICO Decisions Management Platform
FICO® Debt Manager™ 9 is a complete accounts receivable
management solution for maximizing returns, controlling costs
and delivering strong consumer engagement. Specifically
designed to address today’s complex economic and regulatory
challenges, the solution is readily configurable to a variety of
business requirements, including collections, recovery, debt
sale, vendor management, bankruptcy, repossession and
asset remarketing. It produces measurable improvements
in collection revenue, operating costs and consumer
responsiveness for organizations in banking, government, auto
lending, collection agency, retail, student loan, health care, retail,
telecom and utility.
Collection and recovery (C&R) departments and agencies face a variety of challenges
today. C&R professionals must constantly adapt to a complex and rapidly changing
regulatory environment. The fragmentation of communication channels — from
traditional phones and mail to online, mobile, text and email — makes it imperative to
figure out the most effective ways to connect with consumers. And the challenges of
today’s economy make the risk/reward balance ever more precarious.
Different industries and businesses have their own specific C&R needs. Lenders
(including student and auto lending), health care providers, collection agencies
and government revenue collectors need technology that can adapt to their unique
business requirements, consumer profiles and operational environments.
© 2015 Fair Isaac Corporation. All rights reserved. 1

A configurable solution that
addresses industry- and
business-specific needs
FICO® Debt Manager™ 9 is designed for
the challenges of today’s environment.
Its modern architecture is highly
configurable, easily adapting to any
type of C&R process. It comes with
capabilities that make integration with
existing infrastructure straightforward
and reliable. Once implemented, the
solution offers the flexibility and tools
to create effective, consumer-focused
strategies for profitable lifecycle
management.
Improve Productivity
Configuration, not customization: Work
with a user interface that can be easily
configured to meet individual roles and
specific industry requirements. Define
processes that improve collection
and recovery, creating strategies that
incorporate a wide range of information
and analytics — without the cost of
custom development or the need for IT
support.
Measure performance: Tailor reporting
to fit your precise needs, using a variety
of widgets, charts and graphs, making
it easy to measure performance and
identify areas to improve.
Produce reports on demand or at
intervals you designate, in the output
format of your choice, and use the
many reports that come packaged
COLLECTION & RECOVERY
FICO® Debt Manager™ 9
FICO® Debt Manager™ 9
Robust Rules Engine
Early-Stage | Late-Stage | Recoveries
Real-Time Communications (Mobile, Telephony, IVR, Web, Email)
Advanced Analytics
Full-Featured Reporting and KPIs
Multi-Industry and User Configurability
Real-Time, Multi-Stage Workflow
System of Record
FICO® Debt Manager™ 9 is a complete C&R lifecycle management system that improves
productivity, increases effectiveness and drives responsiveness through an easy-to-use, fully
configurable and secure platform.
with the solution. Build executive and Increase Effectiveness
collector dashboards, analyze business
Maintain records automatically: Debt
by portfolio, portfolio group, office,
Manager 9 serves as your C&R System
workforce hierarchy, vendors and many
of Record with built-in accounting
other criteria. More than 90 out-of-the-
functionality, tracking and managing
box reports provide robust reporting
receivables in real time.
capabilities, leveraging SQL Server
Reporting Services (SSRS) and Business Simplify compliance: Easily access
Intelligence Development Studio (BIDS). all the regulatory information you
need at the federal, state/province,
Improve workflow efficiency: Adjust
local and even postal code levels,
workflows in real time, selecting
as well as specific corporate policy
accounts as needed rather than
and product requirements, through a
from pre-built work lists. Segregate
centralized compliance framework.
accounts using the rules engine, and
Pop-up messages alert collectors to
with strategies, scheduled and on-
ever-changing regulations, and an audit
demand jobs, automatic distribution,
capability logs records for all users and
redistribution and other workflow
actions.
options.
Improve the user experience: New
users get up and running quickly.
Context-sensitive action/result codes,
help menus, configurable screens and
fast response times increase productivity
and add up to a positive collector
experience.
© 2015 Fair Isaac Corporation. All rights reserved. 2

Streamline payment arrangements:
Features include multiple payment
plans for accounts, settlement plans
with authorization procedures, loan
rehabilitation, configurable convenience
fees and support for industry standard
payment methods, including credit card,
ACH and check.
Sharpen strategies with analytics:
FICO® Collection Scores are included in
the core product and can be utilized to
further refine segmentation and actions.
Reach consumers through preferred
channels: Improve contacts and increase
the likelihood of resolution. Leverage
out-of-the-box integration with FICO®
Customer Communication Services for
mobile apps, voice, text, web or email.
Drive Responsiveness
Streamline implementation and
integration: The service-oriented
architecture makes exchange of data and
decisions with other applications easier
and faster.
Protect sensitive data with ironclad
security: Data at rest and data in transit
is protected against breaches, with
a 256-bit encryption layer for added
security. Sensitive data can be masked
and displayed only to specified users
with required authorization. FICO® Debt
Manager™ 9 is PA-DSS compliant.
FOR MORE INFORMATION
www.fico.com
www.fico.com/en/blogs
FICO and Debt Manager are trademarks or registered trademarks of Fair Isaac Corporation in the United States and in other countries. Other product and company names herein may be trademarks of their
respective owners. © 2015 Fair Isaac Corporation. All rights reserved.
2939PS_EN 03/15 PDF
Features
Modern architecture
FICO® Collection Scores included in
FICO® Debt Manager™ 9 out-of-the-box
Unlimited scalability
All events date and time stamped with
user ID and details
Configuration — not customization
Know what happened, when, with audit
trails: Robust audit trails containing
historical logs of accurate, complete
and up-to-date information are always
available. All events are date and time
stamped with the user ID and details.
Integrate with the systems of your
choice: Use an extensive core suite of
APIs for integration and ETL functionality,
dialer and document management and
more. Debt Manager 9 integrates easily
with third-party systems.
See Real Results
Clients using Debt Manager 9 report
performance gains across the board,
including:
• Increased collection revenue: Doubled
revenue in one year and increased
average remittance size.
• Decreased operational costs: 40%
increases in daily processing volume
with 32% less average account
processing time.
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COLLECTION & RECOVERY
FICO® Debt Manager™ 9
Benefits
Easily use new, proven technology
Further refine segmentation and actions
for increased collection
Take on new business with confidence
Streamlines the audit process
Create strategies that meet your
needs without custom development
time or cost
• Improved customer experience: 35%
fewer account corrections and 41%
lower average customer contact time.
Why You Can Count on FICO
Implementing a new C&R system can
introduce risks and challenges that can
delay or completely derail a project if you
don’t team with the right solution partner.
As your C&R partner, FICO leverages its
extensive global experience to deliver
unparalleled value to your business.
FICO currently supports more than 500
collections and recovery clients around
the world, across a variety of industries,
representing hundreds of millions of
consumers and billions of dollars of debt.
EUROPE, MIDDLE EAST & AFRICA ASIA PACIFIC
+44 (0) 207 940 8718 +65 6422 7700
emeainfo@fico.com infoasia@fico.com