JENIUS WAY OF WORKING

BTPN Human Capital Highlights

People Demographics and business at glance

People Demographics Business at a Glance

7200+
Full time Employees
Excluding BTPN
450+
Location
Syariah
(11,000+ Employees)

58 % 42 %
Male Female

“72%
are Millennials
& Gen Z”

Hybrid Organization
“To become the first choice bank in Indonesia,
which give significant change in the life of millions of people,
90 % 10 % mainly with the support of digital technology.”
BTPN Vision
Waterfall Agile
The ways of working

Why Agile Ways of Working

§ Build Networked organisation where people are more Responsive towards Customer Needs
§ Open culture of Innovation and Agility
§ Empower individual to be Accountable for Learning & Growth

The Old Paradigm The New Paradigm

From Organizations as “Machines" To Organizations as “Organisms"

We are
forming 10
Tribe, 17
Squads & 26
Chapters
Ways to Deliver Value to the Customer
2021

CUSTOMER / BUSINESS OBJECTIVE

Group or the organization that provides resources and support for the
SPONSOR
project

TRIBE A TRIBE B Tribe

Tribe Captain, Engineering Manager, Tribe Captain, Engineering Manager, Collection of squads organized around the same purpose (product or
Agile Coach & Tribe QA Agile Coach & Tribe QA service)

Squad Squad Squad Squad Squad Jenius Tribe Characteristic CHARACTERISTICS

1 2 3 4 5 • Focus on Innovation, Development, Production
Delivery Side

PO PO • Collections of Squads with interconnected mission

SM SM
• The composition of the Squad depends on the needs
• Autonomous and able to make their own decisions
DEV DEV
QA QA Integration Team
Community consist of SME that collaborate to Help the Tribe Captain,
QE QE
coach the people and help the integration of the squads within the Tribe
UI/UX UI/UX
Squad
Group of roles who work closely together on a specific area of the product

Chapter A
Chapter
Chapter Side

Chapter B Group of people with the same role/expertise that share on how
things need to be done regarding their area of expertise
Chapter C (Specialise in a common skill).
The one who involved in Prioritization board to help the Tribe oversee the
Chapter D needs of their initiatives.
The Ways of Working
HEAD OFFICE TEAM TRIBE TEAM
TRIBE LOYALTI & TRIBE PROD GROWTH
TRIBE TRANSACTION TRIBE REGISTRATION GAMIFICATION & INNOVATION TRIBE PARTNERSHIP
Offline Online Engagement Service Finance Cust. Exp & Tribe Captain, Tribe Captain, Tribe Captain, Tribe Captain, Tribe Captain,
Acquisition Acquisition Meigi EM, AC, Tribe QA EM, AC, Tribe QA
Larastika Ramin Listening EM, AC, Tribe QA EM, AC, Tribe QA EM, AC, Tribe QA
Arini Lydia
Tri H
PO PO PO PO PO
AC AC AC AC AC
DEV DEV DEV DEV DEV
QA QA QA QA QA
QE QE QE QE QE
Business UI/UX UI/UX UI/UX UI/UX UI/UX
Sponsor
Cross Squad Cross Squad Cross Squad Cross Squad Cross Squad
N : 22 + 3 N : 5 +6 N : 5 +2 N : 13 + 2 N : 2 +4 N : 7 +3
TRIBE WELATH & TRIBE LENDING TRIBE LENDING TRIBE JFB &
TRIBE PRODUCT WOW INSURANCE FLEXY CASH CREDIT CARD BUSINESS KIT
Brandcom PR, Soc & Co-Create Prod Mkt Operation Growth Risk & QA People
Michael Content Ivan Audy Cahyo Ubay Charlos Yudhi Tribe Captain, Tribe Captain, Tribe Captain, Tribe Captain, Tribe Captain,
Theo EM, AC, Tribe QA EM, AC, Tribe QA EM, AC, Tribe QA EM, AC, Tribe QA EM, AC, Tribe QA

PO PO PO PO PO
AC AC AC AC AC
DEV DEV DEV DEV DEV
QA QA QA QA QA
QE QE QE QE QE
UI/UX UI/UX UI/UX UI/UX UI/UX

N : 12 + 2 + 3 N : 8 N : 3 +1 +1 N : 6 +1 +2 N : 8 Cross Squad Cross Squad Cross Squad Cross Squad Cross Squad
N : 10 + 4 N : 2 N : 5

Social Media Website Startegic Brand

Mini Squad Ivan Ivan Michael

FTE CAP/CHIP Vendor/Freelance

Four Imperatives for BTPN Jenius that would define
“success” of this digitalization journey

Speed Innovation Customer Centricity Value Creation

Build quickly Build distinctive and Centre of gravity for Delivery value
Evolve quickly innovative products design is the rapidly at low cost
Adapt quickly customer
Our Critical Factors in Digital Transformation
Change of Mindset
From… To…
Our Critical Factors in Digital Transformation
Change in a ways of working

From… To…
Our Critical Factors in Digital Transformation
Change in Culture

From… To…
How We Implement The Critical Factors

Squad Exchange Weekly Squad Leaders Huddle

Get in the know with what other squads do This is not your everyday huddle
How We Implement The Critical Factors

Book of Customer Feedback Employee Generated Training Brown Bag Sessions

Understand Compilation of Customer feedback Knowledge Shared = Knowledge2
CHIP - Creative Hacknology Intensive Program
Our Acceleration program for future Technology & Digital Leaders

One year global-

standard Technology
Engineer program

Grow in a community-
centric environment that
promotes knowledge-
sharing
Mentorship with
respectable BTPN
Leaders

Be an influential Full Stack

Developers who creates

Exposure in BTPN significant impact

Technology & Digital

strategic
transformational
projects
Digital Academy for Bank-wide Population
Digital Learning Platform

• Structured courses
• Consulting agencies • Many topics that are rapidly evolving, • Very practical learning topics such as
• Educational degree like an MBA. such as technology. business, technology, communication,
. leadership, and others.

.
Thank You