Research- Questionnaire

Dear respondent,

I am M.Phil Scholar, wishing to conduct research on “impact of intellectual capital on

organizational performance through knowledge sharing, absorptive capacity and innovation in
SME’s” for the completion of my research thesis. In this regard, I have prepared following
questionnaire, please note down that your identity as respondent is concealed. You can freely
express whatever the ground realities you see and face. It will take few minutes only; any
information obtained for this research will only be used for academic purpose. For more
queries please email. I really appreciate your time for filling up this questionnaire.

Regards
Respondent Demographics

Gender: 1.Male 2.Female 3.Shemale

Marital Status: 1.Married 2. Single

Age group: 1. (20__30) year 2. (30__40) year 3. (40__50) year

4. (50__60) year 5. 60+ years

Qualification: 1.PhD 2.MS/M.Phil 3. Master

4. Graduation 5. Intermediate 6. Matriculation

Questionnaire of Intellectual Capital

Strongly A little neither agree A Little Strongly

Disagree Disagree nor disagree Agree Agree
1 2 3 4 5
Human capital
1. our employee are highly skilled at their jobs……. 1 2 3 4 5
2. our employees have acquired a great deal of important skills and abilities

....................... 1 2 3 4 5

3. Our employees have a high level of expertise…………. 1 2 3 4 5

Structural capital

4. Our company has efficient and relevant information systems to support business
operations………………………….. 1 2 3 4 5
5. Our company has tools and facilities to support cooperation between
employees…………………………….. 1 2 3 4 5
6. Our company has a great deal of useful knowledge in documents and databases………………….
7. Existing documents and solutions are easily accessible……………… 1 2 3 4 5

Relational capital
8. Different units and functions within our company- such as R&D, marketing and production-
understand each other well……… 1 2 3 4 5
9. Our employees frequently collaborate to solve problem… 1 2 3 4 5
10. Internal cooperation in our company runs smoothly… 1 2 3 4 5
11. Our company and its external stakeholders- such as customers, suppliers and partners-
understand each other well……….. 1 2 3 4 5
12. Our company and its external stakeholders frequently collaborate to solve
problems………….. 1 2 3 4 5
13. Cooperation between our company and its external stakeholders runs smoothly…
1 2 3 4 5

Trust capital
14. The way our company operates and is characterized by an atmosphere of trust……………..
…… 1 2 3 4 5
15. We keep our promises and agreements…….. 1 2 3 4 5
16. Our company seeks to take the interests of its stakeholders into account in its
operations………………….. 1 2 3 4 5
17. The expertise of our company inspires trust in stakeholders…. 1 2 3 4 5
18. The image and reputation of our company inspires trust in
stakeholders……………………………… 1 2 3 4 5

Questionnaire of knowledge sharing

1. When our employees learn something new, they share the subject with their
colleagues……. 1 2 3 4 5
2. Our employees share the information they have with their
colleagues……………………………. 1 2 3 4 5
3. Our employees regularly share what they do with their
colleagues………………………………….. 1 2 3 4 5
4. When our employees need some specific knowledge, they ask their colleagues…………….
… 1 2 3 4 5
5. Our employees ask the colleagues to share their skills when they need to learn
something………….. 1 2 3 4 5
6. When our employee is good at something, the others ask him to teach them how to do
it……… 1 2 3 4 5

Questionnaire of absorptive capacity

 1. Our company use existing knowledge…. 1 2 3 4 5
2. Our company has the ability to recognize the value of new information or
knowledge…….. 1 2 3 4 5
3. Our company’s knowledge has linked with stakeholder’s
knowledge………………………………. 1 2 3 4 5
4. Our company has the ability to integrate various opinions from members of
organization…….. 1 2 3 4 5
5. Our company apply prior knowledge into new knowledge creation…………………..
…………….. 1 2 3 4 5

Questionnaire of Innovation

Compared to your main competitors, over the past year your company has
more innovators in the following items.
1. Products and services for customers…… 1 2 3 4 5
2. Methods and processes……… 1 2 3 4 5
3. Management practices………. 1 2 3 4 5
4. Business models……… 1 2 3 4 5

Questionnaire of organizational performance

Compared to your main competitors, your organization has the following
items.
1. Higher profit growth rate….. 1 2 3 4 5
2. Higher sales revenue growth rate…… 1 2 3 4 5
3. Lower operating costs….. 1 2 3 4 5
4. Better product and service quality…… 1 2 3 4 5
5. Increasingly higher market share…… 1 2 3 4 5
6. More profitable customers……… 1 2 3 4 5