Appendices

Appendix A : Questionnaire

Information Letter

Leadership and Organizational Citizenship Behaviour in large Indian Banks: A

Study of National Capital Region

Booming organizations are a result of the workforce who go ahead of their formal job
responsibilities. So, every organization is in constant search of tools by which they
can increase the performance level of the employees. OCB is one of the most
significant behaviours, and leaders can prove themselves as key factors to induce and
influence these types of behaviours. Citizenship behaviour talks about the extra role
behaviour exhibited by the employee voluntarily.

This study is being carried out to determine the relationship between leadership
behavior with OCB in the large Indian banks.

This questionnaire aims at seeking information for the purpose of research

work leading to the award of Ph.D. degree being carried out under Centre for
Research, Birla Institute of Management Technology, Greater Noida. You are
requested to respond to each question. Please be fair and frank while responding to
the statements. The information supplied by you is strictly confidential and will be
used only for academic/research purpose.

Thanking You

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 Section I: Respondent Information

a) Name (Optional) ------------------------

b) Bank Name ------------------------

c) Age ------------------------

d) Gender ------------------------

e) Academic Qualification

i) Graduate ------------------------

ii) Post Graduate ------------------------

iii) Diploma/Certificate ------------------------

iv) Others ------------------------

f) Designation: ------------------------

g) Cadre:

Managerial level Non-managerial Level

h) Total Work Experience ------------------years

i) Tenure in current job ------------------ years

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Section II

Dear Respondents

This questionnaire measures Organizational Citizenship Behaviour (OCB) of the employees that forms
the subject of the study undertaken. These statements are relating to different aspects of OCB to which
you must indicate the extent to which you agree or disagree by putting (√ ) mark on the appropriate
number. There is no right or wrong answer and no individual result will be reported. Please do not spend
too long thinking about your responses, as your first guess is probably the best one. Read each of the
following statements and use the following rating scale.

Rating Scale

1.Strongly 2.Disgree 3. Neither 4. Agree 5. Strongly Agree

Disagree agree or
disagree

S.No. Statement 1 2 3 4 5
I make constructive suggestions that can
1 improve the operation of the company
I take action to protect the organization from
2 potential problem.
I offer ideas to improve the functioning of the
3 organization.
4 I leave work early without permission.
5 I have flexible imagination.
I encourage management to keep knowledge
6 /skills updated.
I give up time to help others who have work
7 and non work problem
8 I fall asleep at work.
I try hard to self study to increase the quality
9 of work outputs
I believe in honest day’s work for an honest
10 day’s pay.
I take supplies or equipments without
11 permission.
12 I help the co-workers who are absent.
I clarify the misunderstandings about the
13 organization.
I spread wrong information about the
14 organization outside it.
15 I keep work area neat and clean.

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 I keep well informed where opinion might
16 benefit organization.
I takes credit, avoid blames and fights
17 fiercely for personal gain.

S.No. Statement 1 2 3 4 5
18 I help workers to make other productive.
I use professional judgment to assess right or
19 wrong for organization
I use company resources to do personal
20 business.
21 I keep abreast of changes in the organization.
I encourage others to overcome their
22 differences and get along
I co- ordinate and communicate with
23 colleagues.
I mislead the group members with wrong
24 information.
I consult with other people who are affected
25 by my decisions
I take my job seriously and rarely make
26 mistakes
27 I show patience in awkward situation also.
I always ready to use new methods/
28 technology.
I try hard to self study to increase the quality
29 of work outputs
30 I avoid making mountains of molehills.
I communicate all information that is useful
31 to the work group
I tackle difficult work assignments
32 enthusiastically.
I represent organization favorably to
33 outsiders.
I assist new colleagues to adjust to the work
34 environment.
I motivate others in the group to overcome
35 their differences.
I adhere to informal rules devised to maintain
36 order.
I take time to listen and solve problems and
37 worries
I do not tell outsiders that this is a good place
38 to work.

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 39 I let others do their work.
40 I say things to make people feel good.
I tries hard to self study to increase the
41 quality of work outputs
42 I make work easy for group members.
I would not urge co-workers to invest money
43 in organization.
I help my colleagues to solve work related
44 problems.
45 I volunteered to work overtime.
Section III

DIRECTIONS: This questionnaire is to describe the leadership style of Branch Manager. Describe
the leadership style as you perceive it. Please answer all items on this answer sheet. Please answer this
questionnaire anonymously.

Twenty-five descriptive statements are listed on the following pages. Judge how frequently each
statement fits the person you are describing. Read each of the following statements and then select by
putting (√ ) mark on the appropriate number to reflect your opinion. Please use the following rating scale.

Rating Scale

1.Strongly 2.Disgree 3. Neither 4. Agree 5. Strongly Agree

Disagree agree or
disagree

S.No. Statement 1 2 3 4 5
Warn me for the job performance which is
1 behind the average.
Clearly points out what my job performance
2 doesn’t meet the requirements
Avoids getting involved when an important
3 issue comes up.
4 Is not available when needed.
Always gives me positive feedback when I
5 perform well.
Give me special recognition when my work is
6 very good.
Takes action only after things have gone
7 wrong.
Develops a team attitude and spirit among
8 employees.
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 Inspires others with his/her plans for the
9 future.
10 Shows us that he/she expects a lot from us.
Develops a team attitude and spirit among
11 employees.
Inspires others with his/her plans for the
12 future.
13 Shows us that he/she expects a lot from us.
14 Delays responding to urgent questions.
Commends me when I do a better than
15 average job.
Frequently does not acknowledge my good
16 predominance.
Clearly tells me unable to accept the job
17 performance which is behind the average.
18 Lead by example.
Is about to get others committed to his/her
19 dream
Talks enthusiastically about what has to be
20 accomplished.
21 Provide me a good model for me to follow.
Emphasizes the significance of having a
22 strong sense of purpose.
Encourages me to think about old problems in
23 new ways.
24 Act without considering my feelings.
25 Encourages me to develop my strengths.

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