SERVICE GUIDE BOOK

Model : CM-500/400/300

Roland DG Corporation
Chapter 1 : Technology

Contents . . .
1. Cutter Holder XD-CH2
2. Blade
3. Tool Carriage
4. Softlanding Function
5. Smoothing Function
6. Media Feeding System
7. Sensors
8. Consumables
Chapter 1-1 : Cutter Holder XD-CH2

• Cutting Method : Swivel Type Cutter

Swivel Type Cutter is a cutting device that swivels the
blade to cut vinyl.

• Cutter Holder = XD-CH2

1. Top and bottom bearings inside the Cutter Holder
allows blade to swivel.
2. Amount of blade extension can be adjusted.
 Cutter Holder XD-CH2 _ continue
• Structure of Cutter Holder = XD-CH2
1. Guide Pin
--> Use to remove the blade. Guide Pin

2. Magnet
--> Holds the blade.
Magnet
3. Pivot Bearing Pivot Bearing
--> Fulcrum for blade rotation.
Cap Cutter Bearing
4. Cutter Bearing
Blade
--> Holds blade when it rotates.

5. Cap
--> Prevents blade to cut through the vinyl.
 Cutter Holder XD-CH2 _ continue
• Advantage of using XD-CH2
1. Wider range of materials can be cut.
Adjustable Blade Extension of XD-CH2 makes it
possible to apply more pressure which enables to cut
harder materials.
It also enables to cut
thinner materials by
adjusting the blade
extension to be slightly
longer than the thickness
of the vinyl and shorter
than the thickness of the
backing.
 Cutter Holder XD-CH2 _ continue
2. Prevention of Cutting Problems
Adjusting the blade extension correctly also prevents
following cutting problems.
a. Cutting through the material.
b. Tool Carriage jams with the material.
c. Pin holes in material.
 Cutter Holder XD-CH2 _ continue
• Disadvantage of using XD-CH2
1. White material could become dirty.
White material could become dirty because the tip of
XD-CH2 rubs against it when cutting.

2. Small characters could be peeled off.

Small characters could be peeled off by the tip of XD-
CH2.

NOTE
Try cutting without using the blade extending
function of XD-CH2 in case of having problem.
 Cutter Holder XD-CH2 _ continue
• How to set the Amount of Blade Extension . . . .
Adjust the blade extension by referring to the result
of test-cut being performed.
The blade leaves faint The sticker cannot easily be The blade cuts into the
traces on the backing paper peeled off of the backing backing paper. The backing
when cutting the cross. paper paper is cut through.

Optimal amount of Amount of blade Amount of blade

Blade extension extension is too short extension is too long
 Cutter Holder XD-CH2 _ continue
• Adjusting the Amount of Blade Extension . . . .
The amount of blade extension can be adjusted by
turning the cap of XD-CH2.

Blade extension can be adjusted in an increment of

0.1mm (0.00394”).

0.1mm
Chapter 1-2 : Blade

• Roland Original Blades for CM-500 / 400 / 300

Model ZEC-U1005 ZEC-U5025 ZEC-U1715 ZEC-U3017
Offset 0.25 0.25 0.25 0.175
Angle 50 degree 50 degree 17 degree 50 degree
Characteristics Strong Sharp Sharp Sharp
Ordinary Vinyl Ordinary Vinyl
Materials Ordinary Vinyl Sand Blast
Reflection Sheet For Small Characters
Life Expectancy 8,000 m 4,000 m depends on material
Design 50 3 7 1 7 1 50 3
0.25 0.05 50 3 0.175 0.05
0.25 0.05 0.25 0.05 17 2

o1 o 1.0
o 1.5 o1
 Blade _ continue

• Other Roland Blades

Model ZEC-U3050 ZEC-U3075 ZEC-U3100
Offset 0.5 0.75 1
Angle 32 degree 32 degree 32 degree
Characteristics Sharp Sharp Sharp
Sand Blast Sand Blast Sand Blast
Materials
Card Board Card Board Card Board
Life Expectancy depends on material depends on material depends on material
Design
0.50 0.05 0.75 0.05 1.0 0.05
32 2 32 2 32 2

o 1.0 o 1.5 o 2.0

 Blade _ continue
• Characteristics of Roland Blades . . . .
1. ZEC-U1005
It requires more tool pressure than other blades
because the blade-tip is the thickest.
On the other hand, it is the strongest among all blades.

2. ZEC-U5025
Standard blade for CM-500 / 400 / 300.
It is sharper than ZEC-U1005. It is effective to cut
harder materials.
On the other hand, life expectancy is shorter.

3. ZEC-U1715
It is the sharpest blade designed for cutting Sand
Blast. It should be handled carefully because it cracks
easily.
 Blade _ continue
4. ZEC-U3017
It is the blade that has the smallest offset, 0.175.
It is designed to cut small characters.

5. ZEC-U3050
It is the blade sharper than ZEC-U5025.
It is designed to cut thicker materials.

6. ZEC-U3075
It is the blade sharper than ZEC-U5025.
It is designed to cut thicker materials.

7. ZEC-U3100
It is the blade sharper than ZEC-U5025 and it has the
biggest offset, 1.0.
It is designed to cut thicker materials.
 Blade _ continue
• Offset
Tip of the blade for swivel cutter is offset from its
center. Standard Roland blade has an offset of 0.25mm.
It is necessary to setup the CM-500 / 400 / 300 to
recognize the blade-offset from the Panel Menu.

1 CUT 50cm/s
0.250mm 30gf

Offset
 Blade _ continue
• What happens if Offset is setup wrongly ?
If the offset setup on the CM-500 / 400 / 300 doesn’t
match the offset of the blade, cutting image could be
ruined.

Offset is set smaller. Good Offset is set bigger.

Chapter 1-3 : Tool Carriage

• Controlling Tool Up / Down Movement

Tool Carriage has a solenoid that drives the tool to move
up or down. Solenoid consists of Electromagnet and
Permanent Magnet.
Tool Pressure is controlled by changing the amount of
current supplied to the coil, and tool is moved up and
down by the repulsion of the coil and Permanent Magnet.

Electro-
magnet

Permanent
Magnet
Chapter 1-4 : Softlanding Function

• Softlanding Function
Softlanding Function is controlling the tool up and down
movement to land the tool smoothly down on the Bed.

If the down-pressure is always applied while the tool is

moving down from the up-position to the landing position,
blade will stick into the material.

On the other hand, if the tool returns to its up position

with upward pressure always applied, it will hit the
bracket of the Tool Carriage.
Therefore, the tool moves down next time from the
different height causing softlanding for tool-down not to
work correctly.
 Softlanding _ continue
• How is Softlanding for tool-down controlled_No.1 ?
1. Tool moves down with the downward pressure being
applied.

2. When the Tool reaches the Braking Point, upward

pressure is applied momentarily.

3. Weaker upward pressure that is kept applying leads the

tool to move down little by little because of the weight
of the tool and the inertia.
Downward pressure is weak at the moment when the
tool reaches the bed and therefore the blade will not
stick into the material.

4. Tool Pressure is applied after allowing time for the tool

to stop bouncing.
 Softlanding _ continue
• How is Softlanding for tool-down controlled_No.2 ?

Pen Up
Position

Brake
Point
Pen Pressure = 0

Sheet

Bounding
 Softlanding _ continue
• How is Softlanding for tool-up controlled_No.1 ?
1. Tool moves up with the upward pressure being applied.

2. When the Tool reaches the Braking Point, downward

pressure is applied momentarily.

3. Weaker downward pressure that is kept applying leads

the tool to move up little by little because of the the
intertia.
Upward pressure is weak at the moment when the
tool reaches the up position and therefore the blade
will not hit the Carriage Frame.
 Softlanding _ continue
• How is Softlanding for tool-up controlled_No.2 ?
Pen Pressure = 0

Pen Up
Position

Bounding
Brake
Point

Sheet
 Softlanding _ continue
• Correct Tool Height is Important for Softlanding.
Tool Height Adjustment affects the softlanding very much.

Pen Up
Pen Up Position
Position

Sheet
Brake Brake
Point Point

Sheet

When the clearance between When the clearance between

the pen tip and the bed is big. the pen tip and the bed is
small.
 Softlanding _ continue
• Correct Tool Pressure is Important for Softlanding.
Tool Pressure Adjustment affects the softlanding very
much. Downward pressure, Braking Pressure, and Upward
Pressure are applied by choosing 3 pressures from the
Tool Pressure. If the Tool Pressure is not adjusted
correctly, wrong pressure will be applied during the
softlanding and cause problems.
[Actual Pen Pressure] Offset is not adjusted.

Correct
200 g

Gain
Offset Gain is not adjusted.

20 g

20 g 200 g [Pressure set from Panel]

Chapter 1-5 : Smoothing Function

• Smoothing Function - 1
Images, such as circle and arc, are composed of vectors.
Without smoothing function, Tool Carriage accelerates at
the beginning of the vector and reduces speed when it
reaches towards the end of the vector.
Each vector will be cut as mentioned above.

With smoothing function, Tool Carriage accelerates at the

beginning of the 1st vector and keeps cutting at the fixed
speed by combining some vectors.
 Smoothing Function _ continue
• Smoothing Function - 2
The way CM-500/400/300 engrave with and without
smoothing.

Speed
Speed

Time Time
Smoothing On
Smoothing Off

• Advantages of Smoothing Function

1. Total time to complete the cutting is faster.

2. Circles and Arcs appear more smoothly.

Chapter 1-6 : Media Feeding System

• Media Feeding System

Girt Roller and 2 Pinch Rollers are used for feeding the
media.

• Grit Roller
The plate that has the etching process done on its
surface is fixed to the Pipe. And the Pipe is fixed to the
Shaft with screws. The projections on the Grit Roller
sticks into the vinyl to track it well. Boss makes it
possible to make the diameter bigger to have better
distance accuracy.
 Media Feeding System _ continue

• Advantage of Grit Roller

1. Smaller Product Size
2. High Speed
3. Free Size in Media Feeding Direction

• Disadvantage of Grit Roller

1. Media skews
2. Cutting distance is less accurate compared with Flat
Bed.
3. Limitation in media that can be used.
4. Grit marks are left on the media.
5. Louder Movement Noise.
 Media Feeding System _ continue

• Distance Accuracy
Distance accuracy could be affected by the followings.

1. Thickness of the media

The traveling distance in feeding direction changes
depending on the thickness of the media.
Calibration is used to adjust the error in the distance
accuracy. Calibration can be performed from the Panel
by the users depending on the material they use.

Grit Roller
 Media Feeding System _ continue

• Distortion in the image when cutting long distance

The difference in the diameter of each Grit Roller used
on the machine is less than 0.01mm.
Because of this difference, the cutting image could be
distorted as below when cutting long distance.

2000mm
0.66mm

Cut Line

2.67mm

600mm
 Media Feeding System _ continue
• Conical Pinch Roller
3 Pinch Rollers are used to pinch the media with Grit
Roller. 2 conical pinch rollers on both sides are used to
stretch the media towards outside to prevent it from
becoming wavy.

Sheet
 Media Feeding System _ continue
• Flat Pinch Roller
Purpose of the flat pinch roller used in the middle is to
make the center part of the media to follow its both
edges when media is fed.
It is useful when using wider media than 762mm
(30inches).
It prevent the image, such as circles, to become
distorted.

Sheet
Sheet
Chapter 1-7 : Sensors

Carriage Limit Sensor Rear Paper Sensor

Pinch Roll Sensor Front Paper Sensor Cover Switch

 Sensors _ continue

• Carriage Limit Sensor

-> Detects the Carriage Limit.

• Rear Paper Sensor

-> Detects whether the media is set or not and also its rear edge.
Either one of Front or Rear Paper Sensor should be covered with media
when ROLL is selected.

• Front Paper Sensor

-> Detects whether the media is set or not and also its front edge.
Either one of Front or Rear Paper Sensor should be covered with media
when ROLL is selected.

• Pinch Roll Sensor

-> Detects the Pinch Roller Positions.

• Cover Switch
-> Detects whether the Front Cover is opened or closed.
Chapter 1-8 : Consumables

• Cutter Protection
On demand. It should be replace when there are
scratches on its surface.

Cutter Protection is where the blade lands. Therefore, it

could cause pin holes or blade jamming if there is
scratches on its surface.
Chapter 2 : Adjustments

Contents . . .
1. Firmware Upgrade
2. Tool Height Adjustment
3. Tool Pressure Adjustment
4. Motor Balance Adjustment
5. Separating Knife Adjustment
6. Calibration
7. Softlanding Adjustment
Chapter 2-1 : Firmware Upgrade

• Flash Memory = Easy Upgrade of Firmware

Firmware can be upgraded easily through the parallel
port.

• Necessary Tools
1. Firmware Disk
2. PC with MS-DOS
3. Parallel Interface Cable

Firmware Disk
Chapter 2-2 : Tool Height Adjustment

• Purpose
It is design to maintain the correct clearance between
the blade-tip and the Bed in order to land the blade
smoothly on the media without causing any bouncing.
Adjusting Screw

2.4 ~ 2.6
BED

• Necessary when . . .
1. Tool Carriage is replaced.
2. When having problems to land the tool smoothly.
 Tool Height Adjustment _ continue
• What happens if not adjusted ?
Softlanding cannot be performed correctly and causes
the tool to bounce.
As a result, it could appear as pin-holes or stitch-cut.
In most cases, pin-holes tend to appear mostly in cases
when the clearance is too small and stitch-cut tends to
appear when the clearance is too big.

Too big

Too small
 Tool Height Adjustment _ continue
• Necessary Tools
1. Thickness Gauge
2. White Dummy Pen (ST-006)
Chapter 2-3 : Tool Pressure Adjustment

• Purpose
It is designed to ensure that the correct Tool Pressure
would be applied by adjusting the current supplied to
the solenoid at both minimum and maximum points.
[Actual Pen Pressure] Offset is not adjusted.

Correct
200 g

Gain
Offset Gain is not adjusted.

20 g

20 g 200 g [Pressure set from Panel]

• Necessary when . . .
1. Tool Carriage is replaced.
2. When having problems to land the tool smoothly.
 Tool Pressure Adjustment _ continue
• What happens if not adjusted ?
1. Softlanding cannot be performed correctly and
causes the tool to bounce.
As a result, it could appear as pin-holes or stitch-cut.
In most cases, pin-holes tend to appear mostly in
cases when the tool pressure is set too strong and
stitch-cut tends to appear when the tool pressure is
set too weak.

2. There will be uncut portion in cutting image when the

tool pressure is set too weak.
Chapter 2-4 : Motor Balance Adjustment

• Purpose
Servo Motor is used for driving the Tool Carriage and
the Grit Roller on CM-500 / 400 / 300.
It is necessary to adjust Gain and Offset to setup the
correct voltage supplied to the motor.
When Gain and Offset are not adjusted, Servo Motor will
cause Motor Error and stops revolving.

• Necessary when . . .
1. Tool Carriage is replaced.
2. When having problems to land the tool smoothly.
Chapter 2-5 : Separating Knife Adjustment

• Purpose
It is designed to ensure that the Separating Knife moves
down correctly by hitting the Stopper at the left end of
the machine.

• Necessary when . . .
1. Tool Carriage is replaced.
2. Separating Knife is replaced.
3. Main Board is replaced.
4. Initialized is performed.
 Separating Knife Adjustment _ continue
• What happens if not adjusted ?
1. Tool Carriage hits the left side of the unit when Auto-
sheet cut is performed.

2. Separating Knife doesn’t move down when Auto-

sheet cut is performed.

3. Separating Knife moves up during the Auto-sheet cut.

Chapter 2-6 : Calibration

• Purpose
It is designed to calibrate the moving distance in each
Carriage and Grit Roller directions.
Due to the tolerance of the mechanical parts in each
directions, the moving distance is different in each
machine.
In order to have the accurate cutting results, it is
necessary to perform this adjustment.
It can be also performed by users from the menu.

• Necessary when . . .
1. Motors are replaced.
2. Main Board is replaced.
3. Initialized is performed.
4. Tool Carriage / Grit Roller is replaced.
 Calibration _ continue
• What happens if not adjusted ?
1. Cutting lines become shorter or longer.

Note
It is impossible to calibrate the traveling distance of the
Tool Carriage and Grit Roller to be perfect due to the
manufacturing tolerance of the parts.

Distance Accuracy :
Error of less than +/-0.2% of distance traveled, or
0.1mm, whichever is greater.
Chapter 2-7 : Softlanding Adjustment

• Purpose
Softlanding can be performed without problem if the
Tool Height and Tool Pressure are adjusted.
However, slight adjustment can be done by adjusting
the time for applying the downward pressure and
upward pressure.
Generally, it is not necessary to perform this
adjustment.
Pen Up
Position

Brake
Point
Pen Pressure = 0

Sheet

Bounding
ATK BRK
Chapter 3 : Troubleshooting

Contents . . .
1. Stitch Cut
2. Starting & Ending Points don’t match
3. Tool Up / Down Problem
4. Media Skewing
5. Motor Error
Chapter 3-1 : Stitch Cut Symptom

• Symptom
Stitch cut.
 Cause & Solution 1

Stitch Cut _ continue

• Cause -1
Blade is worn out.
When the blade is worn out, it cannot cut the vinyl
smoothly. Therefore, blade is sometime caught by the
vinyl and bounces.

• Solution - 1
Replace the blade with new one.
 Cause & Solution 2

Stitch Cut _ continue

• Cause - 2
Bearing inside the blade holder XD-CH2 doesn’t rotate
smoothly.
When it doesn’t rotate smoothly, blade cannot change
its direction and therefore, it will be caught by the vinyl
and bounces.

• Solution - 2
1. Replace the blade holder XD-CH2 with new one.

2. When the cutting dust goes inside the cap of XD-CH2,

the blade also doesn’t rotate.
 Cause & Solution 3

Stitch Cut _ continue

• Cause - 3
Tool doesn’t move up and down smoothly.
When the tool holder part of the Tool Carriage is caught
somewhere while it moves down, timing for landing will
be delayed and the correct softlanding cannot be
performed.

Bearing

• Solution - 3
Replace the Tool Carriage.
 Cause & Solution 4

Stitch Cut _ continue

• Cause - 4
There are scratches on the Cutter Protection.
When the blade runs over the scratches, it sometime
bounces and results in the Stitch Cut.
And when there are scratches, blade will be caught by
the vinyl and results in Stitch Cut.

• Solution - 4
1. Replace the Cutter Protection.
 Cause & Solution 5

Stitch Cut _ continue

• Cause - 5
Tool holder part of the Tool Carriage or the Tool
Carriage itself is loose.
When they are loose, tool bounces while it cuts and
results in stitch cut.

• Solution - 5
1. Replace the Tool Carriage when the holder part is
loose.

2. Retighten the Tool Carriage.

 Cause & Solution 6

Stitch Cut _ continue

• Cause - 6
Tool Height and Tool Pressure are not adjusted
correctly.
When the Tool Height and Tool Pressure are not
adjusted correctly, softlanding will not be performed
and cause the tool to bounce.

Refer to Chapter 2 “Tool Height Adjustment” and “Tool

Pressure Adjustment” for details.

• Solution - 6
1. Adjust Tool Height and Tool Pressure.
. . . . CM500/400/300 Service Note P.29 & P.34
 Cause & Solution 7

Stitch Cut _ continue

• Cause - 7
Weak Tool Pressure.
When the proper Tool Pressure is very weak, it causes
Stitch Cut because there is not enough pressure to
keep the tool down.

• Solution - 7
1. Adjust Tool Pressure
. . . . CM500/400/300 Service Note P.34

2. Replace Solenoid Driver U31 on the Main Board or

replace the Main Board.
Chapter 3-2 : Symptom
Starting & Ending Points don’t match

• Symptom
There are several cases in a way that starting and
ending points don’t match appears on the cutting as
shown below.

Grit
Direction of Carriage
Backlash Backlash
the blade is not
(Grit) (Carriage)
recognized
 Cause & Solution 1

Starting & Ending Points don’t match _ continue

• Cause - 1
When the offset-setup on the machine doesn’t match
with the offset of the blade, the traveling distance of the
blade will be incorrect to cause the problem.

Refer Chapter 1 “Blade” for details.

• Solution - 1
1. Match the offset-setup on the machine with the offset
of the blade.
 Cause & Solution 2

Starting & Ending Points don’t match _ continue

• Cause - 2
Backlash in Drive Gears and Motors.
When there is a backlash, there will be a delay when it
starts moving in each direction, CW and CCW.
Because of this reason, the cutting image will also be
distorted as below.

Grit
Backlash Backlash Carriage
(Grit) (Carriage)

• Solution - 2
1. Adjust the Gear Backlash.
 Cause & Solution 3

Starting & Ending Points don’t match _ continue

• Cause - 3
When the Tool Height and Tool Pressure are not adjusted,
softlanding will not be performed correctly and cause the
tool to bounce. Because the tool bounces when it lands,
the beginning of the cutting image will be missing.

Grit
Carriage

• Solution - 3
1. Adjust Tool Height and Tool Pressure.
. . . . CM500/400/300 Service Note P.29 & P.34
 Cause & Solution 4

Starting & Ending Points don’t match _ continue

• Cause - 4
Tool holder part of the Tool Carriage or the Tool
Carriage itself is loose.
If these parts are loose, the tool bounces when it lands
and therefore, the beginning of the cutting image will be
missing.

The lines become wavy in most cases if the problem is

caused by the loose tool holder of the Tool Carriage or
the Tool Carriage.

• Solution - 4
1. Replace the Tool Carriage when the holder part is
loose.

2. Retighten the Tool Carriage.

 Cause & Solution 5

Starting & Ending Points don’t match _ continue

• Cause - 5
Guide Bearing which is on top of the Tool Carriage
becomes flat. When it becomes flat, the Tool Carriage
becomes loose and cause the tool t bounce when it
lands.

The lines become wavy in most cases if the problem is

caused by the transformation of the Guide Bearing.

Guide Bearing
 Cause & Solution 5

Starting & Ending Points don’t match _ continue

• Solution - 5
1. Replace or fix the Guide Bearing.

• Additional Information
It can be predicted that the flatness of the Guide
Bearing is caused by the following reason.

1. User puts too much force when installing the blade

holder and cause transformation of the Guide
Bearing.

2. Auto-sheet cutter jams with media and cause the

transformation of the Guide Bearing.
 Cause & Solution 6

Starting & Ending Points don’t match _ continue

• Cause - 6
CM-500/400/300 doesn’t recognize the direction of the
blade.
CM-500/400/300 doesn’t recognize the direction of the
blade when performing the first cut after power is
turned on.
Therefore, the starting point will be peeled off a little
causing gap between the starting and ending points
when the blade is facing the opposite direction of the
cutting direction,

• Solution - 6
1. Cut a dummy line before cutting the image.
Chapter 3-3 : Symptom
Tool Up / Down Problem

• Symptom
1. Tool doesn’t move up or down. It stays in up or down
status all the time.

2. Tool moves down with extremely high pressure and

strikes the Bed.

3. Tool moves down but with a very weak pressure.

 Cause & Solution 1

Tool Up / Down Problem _ continue

• Cause - 1
Cut-line or bad contact in the Carriage Flexible Cable.

Carriage Flexible Cable

• Solution - 1
1. Replace the Carriage Flexible Cable.
 Cause & Solution 2

Tool Up / Down Problem _ continue

• Cause - 2
Short-circuit in the Solenoid (Bobbin and Coil).
When there is short-circuit in the Solenoid, the Solenoid
Driver IC 30 on the Main Board sometimes breaks, too.

Coil

• Solution - 2
1. Replace the Tool Carriage.
Make sure to replace it together with the Main Board.
 Cause & Solution 3

Tool Up / Down Problem _ continue

• Cause - 3
Solenoid Driver U31 on the Main Board that drives the
Solenoid is broken.

Solenoid Driver IC is damaged when . . . .

1. Overcurrent that flows into the IC when there is short-
circuit somewhere in between the Solenoid and the
Main Board.

2. IC burns out by over supplying the current when the

blade jams with the material.

• Solution - 3
1. Replace U31 on the Main Board or the Main Board.
Chapter 3-4 : Media Skewing Symptom

• Symptom
Media skews to the left or right and hits the frame
causing jamming problem.
 Cause & Solution 1

Media Skewing _ continue

• Cause - 1
Alignment Sticker on the Apron is just a reference.
Its scales are not very accurate to align the media and
to prevent it from skewing.

Alignment Sticker

• Solution - 1
1. Advise the users the best way to align the media.
 Cause & Solution 1

Media Skewing _ continue

• Procedure to setup the media . . . .

1. Position Roll Sheet so 2. Position the stoppers
that media doesn’t come correctly and secure
out towards the front them in place.
diagonally.
 Cause & Solution 1

Media Skewing _ continue

3. Pull out the material 4. Pull out the length of

towards the front and material that is to be
put some tension on it cut from the Roll.
and lower the Pinch Roller.
 Cause & Solution 1

Media Skewing _ continue

5. Feed out the length of the 6. When the material is

material to be cut with skewing to the right side,
cursor keys and check and tilt the material as shown
make sure that the below.
material is not skewing.
 Cause & Solution 1

Media Skewing _ continue

7. When the material is
skewing to the left side,
tilt the material as shown
below. Repeat 1 to 6
until it stops skewing.
 Cause & Solution 2

Media Skewing _ continue

• Cause - 2
Pinch Roller is worn out.
It depends on the environment or the usage of the
machine, however, it should be better to replace them in
2 to 3 years.

• Solution - 2
1. Replace the Pinch Rollers.
 Cause & Solution 3

Media Skewing _ continue

• Cause - 3
Foreign substances on the Grit Roller.

• Solution - 3
1. Clean the Grit Roller with tooth brush.

Foreign substances
Chapter 3-5 : Motor Error Symptom

• Symptom
CM-500/400/300 stops working and displays Motor
Error.
 Cause 1

Motor Error _ continue

• Cause - 1
Servo Motor has an encoder to read its r.p.m. to
compare the actual traveling distance of the Motor (Tool
Carriage & Grit Roller) and the traveling distance setup
in the cutting data.
If there is a difference in the traveling distances, Motor
Error occurs.

Motor Error occurs also when the current for driving the
motor is not supplied properly.
 Solution 1

Motor Error _ continue

• Solution - 1
1. Turn off and on the power again.
Motor Error occurs when there is too much load on the
motor, such as when media jam occurs.
In this case, Motor Error can be solved by turning off
and on the power again.

2. Motor Balance Adjustment

3. Replace the Motor Driver ICs U10 & U11 on the Power
Board.

4. Replace the Main Board.

Chapter 3-6 : Auto Sheet Cut Problem

• Symptom
Separating Knife stays in DOWN status and jams with
the media.
 Cause & Solution 1

Media Skewing _ continue

• Cause - 1
Spring inside the Auto-Cutter Assembly comes off from
the hook to cause the knife to stay in down position.

• Solution - 1
Glue the Spring to the hook with Adhesive Glue.
. . . . Service Information CM500/400/300-004.

Put Glue

Bottom view