A.M.

Shift Checklist – FOSSE

Date: Occupancy:

Associate: Rate:

7-9 am
____ Read Pass On Log.
____ Count your drawer, and ensure it is at correct amount for beginning your shift.
____ Login to GuestRequest and review “All GR Open Cases.” Communicate with night auditor on any
open or “In Progress” cases in GuestRequest to ensure timely response and completion. Complete
pre-arrival requests, hard block the room and make necessary notes in FOSSE.
____ Print the Contingency Reports: (Home Screen, press F8-FOffice-Reports-Contingency Reports)
____ Review your availability (F8-Rsrv-R-V)
Arrivals _________ Departures _________ Available rooms _________
____ Continuously monitor FOSSE home screen for any “Process Mobile” and “Process GuestRequest”
alerts. Prepare, complete and respond to all requests for Mobile Check-In and Mobile Requests in a
timely manner.
____ Print PrePay Report (FOffice-P-P) Follow up with Cash paying guests.
____ Check declined credit cards for additional authorization. (BOffice-C-C-Y-Enter-F4-Y-Enter) and
notify guests as needed to update their account.
____ Print the credit card exception report (BOffice-C-E-Y-Enter-Enter). Search for any declined credit
cards and resolve.
____ Print a rate variance report and look into any rate variances (FOffice-P-V-Enter-Y). Determine if the
rate is correct or should the rate program be different. Explain/resolve discrepancies.
____ Check for Internet Advance Deposit Reservations (F8 – Rsrv – A –Q - Enter to Print (only if there
are any reservations) *Important: This will take a minute to generate. Clear report Y/N? Hit N.
To post the advance deposit - Go into reservation of each guest - O – D – N. Charge the applicable
credit card for the dollar amount provided. Hit F10. The amount of the advance deposit will appear
in the Account Detail box at top right on Adv Deposit. Ensure there is a ‘D7’ in the special request
field for incidental folio. Clear from report Y/N? Hit yes if amount has been posted and appears in
the account detail box.
____ Print Guest Service Recovery Report for Maintenance and have available for them
(FOffice-G-R-O-R-F10 to Print)
9-11am
____ Check FOSSE home screen for “Process Mobile” and “Process GuestRequest” alerts. Login to
GuestRequest and complete and respond to any Mobile Requests.
____ Print Marriott Rewards Pre-Arrival Planning (Rsrv-P-A-F10) in order to block rooms for the arriving
Platinum Premier, Platinum, Gold, and Silver guests. Block remaining arrivals for today.
____ Print the Contingency Reports: (Home Screen, press F8-FOffice-Reports-Contingency Reports)
____ Update MARSHA Interface Status. F8 – Rsrv – M – D – Enter make sure that MARSHA interface is
running properly. You can tell by the cursor moving automatically through the sections. If it seems
to be frozen or not responding properly, call PMS Support at 240-632-6000 Option 1-2-2 and ask
for help. When done checking, hit “E” to get out of this screen.

Marriott International Confidential & Proprietary Information Page 1 of 2

 A.M. Shift Checklist – FOSSE
Date: Occupancy:

Associate: Rate:

11am-2:30pm
____ Complete Bucket Check (FOffice-F-B). Check credit card number, address, company name,
departure date, and rate.
____ Print Discrepancies (RoomMgt-H-P-D-5-Enter-Enter) and Departures (Rsrv-P-P- change to R for
room-F10 Print) communicate to Housekeeping
____ Verify any Unexpected Stayovers (RoomMgt-H-P-U-Enter-Enter).
____ Clean and straighten up Front Desk area. Wipe down monitor screens and counters.
____ Check movie and/or call accounting printer for any calls that need to be posted manually.
2:30-3:00PM
____ Count your bank to determine your cash drop (if any). Complete a blind drop. (If your property
does not follow blind drop procedures – run your initials first – the next step - to verify your drop)
____ Run Shift Closing reports * Remember, close out your initials or preliminary shift close first
FOffice-C-S-initials-auth Code-Enter (to print)-C-initials (or shift number) -D-Enter-Y
____ Review the shift closing reports to ensure proper charge codes or adjustment codes were used for
transactions. If incorrect, fix accordingly via cashier journal entry.
____ Run Shift Closing reports * Now close out Shift 2
(FOffice-C-S-initials-auth code-Enter (to print)-C-2-Y-C-Y).
____ Login to GuestRequest and review “All GR Open Cases.” Ensure all cases are either closed or
passed on to next shift.
____ Review and write in the Pass On Log.

Marriott International Confidential & Proprietary Information Page 2 of 2