KEJRIWAL CASTINGS LIMITED

(TESTING LAB,DGP)
Document No.: KCL/LAB/DGP/MSP/10 MANAGEMENT SYSTEM PROCEDURE FOR Section No.:
CONTROLL OF NON-CONFORMANCE, CORRECTIVE QMS 7.10& 8.7
ACTION AND PREVENTIVE ACTION

1.0 PURPOSE
Documenting the source of Non conformance, taking corrective action, planning for preventive
action and its record maintenance.
2.0 SCOPE
Activities under the laboratory management system
3.0. RESPONSIBILITY:
Technical Manager is primarily responsible for the implementation of this Procedure. Quality
manager will monitor the same.
4.0 PROCEDURE:
KEJRIWAL CASTINGS LIMITED (TESTING LAB) has policy to undertake corrective action
immediately whenever a non-conformance is identified. Laboratory plans the corrective
action after determining the root cause of the problem, to prevent the recurrence.
5.0 CAUSES ANALYSIS:
Root cause of non-conformance is identified and natures of corrective action are
decided accordingly . Following may be the causes but not limited to:
- Tests not carried out as per specifications or improper specifications used.
- Test Equipment not under valid calibration.
- Incorrect calculations or improper recording of results.
- Incomplete testing.
- If documented procedures not fully followed or the practices being followed are different
from those documented.
- Sample specification
- Storage of sample
- Handling of sample in laboratory
- Staff skill
- Training of staff
- Quality of laboratory consumables
- Equipment installation
- Equipment maintenance
- Environmental condition
6. SELECTION AND IMPLEMENTATION OF CORRECTIVE ACTION:
I. SELECTION OF CORRECTIVE ACTION:
Where Corrective Action is required laboratory identifies the potential corrective action. Most
suitable corrective action (depending to a degree appropriate to the magnitude and the risk of
problem) is chosen to eliminate the problem and to prevent recurrence.

Issue No. 01 Issue Date: 01.04.2021 Prepared By: Copy No. Page 1 of 3
QM
Rev. No.: 00 Rev. Date: Nil Approved By:
Issued By:
TM QM
 KEJRIWAL CASTINGS LIMITED
(TESTING LAB,DGP)
Document No.: KCL/LAB/DGP/MSP/10 MANAGEMENT SYSTEM PROCEDURE FOR Section No.:
CONTROLL OF NON-CONFORMANCE, CORRECTIVE QMS 7.10& 8.7
ACTION AND PREVENTIVE ACTION

II. PROCESS RELATED NON CONFORMANCES

Test non-conformity shall be reviewed by concerned Technical Manager/Quality Manager to
find out root cause and to ascertain whether non-conformance linked with specification,
method, equipment or personnel and accordingly corrective action shall be taken.
III. CUSTOMER COMPLAINT:
Customer complains handling and system and Procedure is described in Quality Manual
IV. QUALITY MANAGEMENT SYSTEM RELATED NCs:
The corrective actions related to the NCs observed during the Internal Quality Audits
shall be taken by the concerned Technical Manager and the Quality Manager in
Management review meeting and shall review the effectiveness of the same.
V. GENERAL POINTS ON CORRECTIVE ACTION:
The Technical Manager/Quality Manager shall be responsible to implement the
identified corrective actions, to avoid the recurrence of Non-conformities. The Quality
Manager shall verify the effectiveness of the corrective/preventive actions, to avoid
repetitive NCs. If any document changes are required as a result of
corrective/preventive actions, the same shall be initiated and implemented by the
concerned Technical Manager or Quality Manager. Records at all such
corrective/preventive actions taken shall be maintained by the Technical Manager or
Quality Manager.

7. MONITORING OF CORRECTIVE ACTION:

Quality Manager and Technical Managers shall review the results of corrective action
taken and its effectiveness shall be evaluated.

8. ADDITIONAL AUDITS:
 Additional Audit can be conducted when departure from documented policies and
non- compliance with the ISO/IEC 17025 occurs. Quality Manager ensures that the
appropriate areas of activity are audited in accordance with QMS Section 4.13.
 Audit can be taken place to evaluate the effectiveness of corrective and preventive
action.
 Audit also can conducted when a major Customer complain is received or Laboratory
is facing a business threat.
9. Procedure for preventive actions.
 By analyzing the data, sources on internal failure and external failure, the decision
regarding preventive action to avoid potential non-conformities shall be taken.
Internal failures originated from:
* Test Records

Issue No. 01 Issue Date: 01.04.2021 Prepared By: Copy No. Page 2 of 3
QM
Rev. No.: 00 Rev. Date: Nil Approved By:
Issued By:
TM QM
 KEJRIWAL CASTINGS LIMITED
(TESTING LAB,DGP)
Document No.: KCL/LAB/DGP/MSP/10 MANAGEMENT SYSTEM PROCEDURE FOR Section No.:
CONTROLL OF NON-CONFORMANCE, CORRECTIVE QMS 7.10& 8.7
ACTION AND PREVENTIVE ACTION

Invoice issued to external customers

* Non-Conformance data on Test.
* Audit Report.
* Maintenance & Service Records.
* Results of Internal Quality control.
* Results of Inter Laboratory comparison
* Audit done by NABL or any external Agency Inspection
External Failure Originated From:
 Customer Complaint Reports.
10. Non conformance trend Analysis and Preventive Action Planning:
 Non conformance trend is analyzed yearly
 Bottleneck of major area of non conformances are identified
 A Preventive action plan is designed accordingly
 Quality Manager ensure that Preventive action is suitably designed and initiated

11. ASSOCIATED DOCUMENTS:

Preventive action plan: [KCL/LAB/DGP/FM/15]
Non-Conformance Register [KCL/LAB/DGP/RG/03]
Findings are informed to the member of the management review committee in
Management review meeting and it is discussed.

Issue No. 01 Issue Date: 01.04.2021 Prepared By: Copy No. Page 3 of 3
QM
Rev. No.: 00 Rev. Date: Nil Approved By:
Issued By:
TM QM