Smart services systems Design Criteria

A- Closed-circuit TV (CCTV):
1- Closed-circuit TV (CCTV) summary of the Scope of Work:
The entire facility including buildings, entrance, corridors, and
surround should be monitored with high resolution cameras
covering the internal and external area in a way to increase the
protection of the premises.
The Closed-circuit TV (CCTV) System shall be an IP network-based.
The system will utilize Local Area Networks as a transmission
medium for video, configuration, as well as storage of all data. This
will give us the advantages of the unified infra structure cabling
and eliminate the need of the power socket because of the
advantage of the PoE technology.
The system shall provide full video control at the project, with
additional full Selection capability at any point within the network
from a workstation or a video console display. The Closed-circuit TV
(CCTV) System shall provide unlimited expansion capability for the
addition or modification of video inputs.
Video Monitoring Consoles shall be installed at the security offices
room.
In all cases, the method of communication from remote locations
within the network to the central components shall be transparent
to the user.

2- Closed-circuit TV (CCTV) System description & Design

Criteria:
The Closed-circuit TV (CCTV) System will be composed from IP
Based CCTV Camera connected to the IDF through a UTP Cat6
Cables based on the Low-Voltage zones distributions. The CCTV
signal will be carried over the LAN to the MCCR to be terminated on
two redundant VRS (Video Recording Server).
The CCTV system will be composed from:
a- IP CCTV Camera:
CCTV Cameras will be located horizontally based on the
following criteria:
- All surrounded building outdoor area will be covered by
Motorized (PTZ), day and night, color, outdoor dome
cameras ,recording 24h/Day.
- All entrances, exits, entrance lobby and staircases entrances
are monitored by fixed, color dome, day & night with two
audio channels, recording at motion detection.

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 - All escalators will be monitored by fixed, color dome, day &
night, with two audio channels, recording at motion
detection.
- Entrance of parking will be monitored by car plate
recognition system to capture the car plate number to be
saved in specific Data base.
- All parking area will be monitored by fixed outdoor color day
& night with two audio channel camera with 70% coverage;
recording will be at motion detection.

b- Video Recording Server:

- Video recording server will be located in the MCCR in
redundant mode supporting all distributed indoor\outdoor
cameras.
- System shall use video signals from various types of
indoor/outdoor CCD color cameras installed at different
locations, simultaneously record all the cameras after
compression using MPEG 4 or better standard. Joystick or
Mouse-Keyboard controllers shall be used for Pan, Tilt,
Zoom, and other functions of desired cameras.
- Video recording server shall offer both video stream
management and video stream storage management.
Recording frame rate & resolution in respect of individual
channel shall be programmable.
- System shall provide sufficient storage of all the camera
recordings for a period of 30 days or more @ 25 FPS, at 4
CIF or better quality using necessary compression techniques
for all cameras (extended capacity of cameras i.e. present
capacity + 25 %).
- Facility of camera recording in real-time mode (25
FPS)/15/12.5/10 or lower FPS as well as in any desired
combination will be available in the system. Facility of
Camera recording in CIF, 2CIF, 4 CIF as well as in any
combination i.e. any camera can be recorded in any quality –
Selective or Group of cameras will be available in the
system.
- The software should have user access authority configurable
on per device or per device group basis. The user shall have
the facility to request the access of any camera and can
control the camera for a reservation period. Control of
camera is released after the reservation period
- The software should be able to control all cameras i.e. PTZ
control, Iris control, auto / manual focus, and color balance
of camera, Selection of presets, Video tour selection etc.

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 - The software shall operate on open architecture for
integration with perimeter safety, access control, PA, parking
management system and fire / safety systems based on
open standards.

B- Access Control System:

1- Access control, time attendance, and intrusion detection
system summary of Scope of work:
To provide a sophisticated level of security, the project should have
an absolute access control system for all required entrance
monitoring all building entrances and exits of the project connected
with an intrusion alarm system to determine any illegal access. The
offices and working areas is capable to be equipped with time
attendance terminals to automatically log the in and out times of
the staffs

2- Access control, time attendance, and intrusion detection

systems description & Design Criteria:
Intelligent, Integrated Access Control & Alarm Management system
that shall allow only authorized personnel to enter and have alarm
monitoring capabilities, the system should be capable to integrate
with Parking management system, CCTV & elevators BMS system
for restricted access for staff and visitors. The security reader has
been designed and distributed based on the following criteria
regarding the following systems components:

1- Card Readers:
- Will be at the entrance of limited access area i.e. (MCCR,
BMS Room, fire alarm room, security officer’s room, etc…).
- Visitor elevator management system for the offices elevators
lobbies, programmable visitor card machine is required to
placed at the security reception office.

2- Access control Controller:

- All entrance should be automatically controlled by an
integration with the automatic door controller to be managed
automatically from the access control system security officer
(coordination with the automatic door contractor is required.
- All other reader will be connected to the controller i.e.( card
reader, push button, door contacts, Panic alarm, etc…),
meanwhile the controller will be connected to the LAN though
UTP cables which will give us the advantages of the unified

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 infra structure and eliminate the need of the power supply
because the advantage of the PoE technology.

3- Door contacts:
- All ground floor and roof doors will be monitored by door
contact system should be able to ingrate it with the fire
alarm system.

4- Access control Software:

- Access control software should be able to manage the
following system for different needs:
a- Door management system

 Maintain total control and surveillance of all door

access
 Managing time of opening and closing doors.
 Ability to prevent a single user card from being re-
used to allow more than one person through a door
access area by forcing users who enter a secure
area with a card to leave the area before the card
may be used to enter that secure area again.
 Ability to prevent a single user card from being re-
used to allow more than one person through a door
access area in multiple doors in programmable
sequences.
b- Time management system:

 Managing staff coming and going from work have

their access times logged at the card reader
entrances and exits of their work areas.
 Enables human resource personnel to monitor
personnel access behavior such as promptness,
tardiness, early out, overtime, absenteeism,
lengthy breaks, and incomplete entries such as an
out-entry but no in-entry or no out-entry.
 Integration with the pay roll system.

c- VIP Lift access Management system:

 Lift access will be restricted according to the access
of a particular lift access cardholder to access
particular floors.
 Floor call overriding can be enabled to give lift
usage priority to very important persons (VIP) such
as Executive Officers, visiting dignitaries, etc.

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 C- IPTV & Digital signage systems:
1- IPTV & Digital signage summary of the scope of work:
The multi cast IPTV system will provide live TV channel from
arabsat, nilesat, hotbird and free to air channel antenna. The video
signal will be carried from the antenna head to the MCCR through
amplifier to be terminated on a video gateway with coaxial input
and UTP Ethernet output, from here the video signal will be
multicasted from each LAN switch to the user terminal, the user
terminal cannot be feed by PoE technology that is why we need an
electrical socket beside each TV LCD set.
The IPTV System is capable to provide digital system through a
special software system will be installed on the IPTV server, which
will manage the advertisements on the mall area IPTV LCD and for
the walking area IPTV LCD. The user terminal in general could be a
normal LCD TV without UTP Ethernet interface; in this case we will
use a set-top box to terminate our signal from the UTP Cable which
is coming from the IDF to the set-top Box which will have a normal
TV video signal on a normal TV Cable. The TV channel signals could
be terminated directly to any PC through special IPTV software.

2- IPTV & Digital signage System description & Design Criteria:

The IPTV Systems composed from:
- Dish antenna and related cabling. Which will be located on
the top of the building with three (3) satellite dish antenna to
get ArabSat, Nile sat, Hotbird.
- Amplifier will be located at the 4th floor to amplify the signal.
- TV Gateway streamer will be located in the MCCR with a
coaxial input from the 4th floor amplifier to convert it to TV
Video signal on UTP Ethernet output to be carried on the
LAN.
- Set-Top Box will be before any TV LCD. Or before any non-
UTP Ethernet enabled device.
- The IPTV LCD will be distributed to in the mall public area
give an advertisement space to the visitor; basically it will be
at the end of each corridor on the elevators lobby walls from
the mall area side.
- The IPTV LCD monitors distribution should be coordinated
with the architecture.

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 D- Data & IPT Systems:
1- Data & IPT Systems summary of the scope of work:
The overall architecture for the data switches components in the
project will give reliable redundant infra structure for the project
network users in addition to the services i.e. (IPTV, IPT, CCTV,
ACS, etc…) running on this LAN, the LAN will be reliable and
redundant through the new virtual switching technology to support
to active-active redundant uplinks through the optical fiber infra
structure.
The LAN will be capable enough to support redundant internet Links
in addition to redundant E1 links to support the project voice
services.
The edge switches will capable to support 10/100/1000 Mbp/s to
the end user terminal.
The LAN in general will be designed to be emulated as it is a
separate LAN for each tenant in the building through VLAN
technology, in addition each VLAN will be terminated on a layer3
Core switch with the required security list between the VLANs.
The external traffic will be inspected through intrusion prevention
system and it will be terminated on a firewall to isolate different
zones to different security levels with different security access.
The building will rollout an IP based Telephony System as part of
implementation to offer the highest level of scalability and to lower
the operation and maintenance costs. The use of IP based
Telephony will allow voice traffic to run over the same physical
infrastructure used to carry Data Traffic.
The LAN architecture should maintains the following key design
goals:

• Scalability: All components of the architecture support scaling to

provide continuous growth to meet user demand and the project
business requirements. The project will maintain scalability in a
plug-and-play fashion in all active components.
• Availability: Components of the architecture provide redundancy
or functional specialization to contain faults. Redundancy shouldn’t
compromise utilizing any port/link/device within the network. In
other words, the LAN will non-blocking and spanning tree free
network with all ports/links/device operating in active mode

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 whether on L2 or L3.
• Quality of service: To ensure the voice quality, LAN switches
should recognize voice & Video traffic to guarantee QoS.
• Security: The architecture provides an end-to-end security model
that protects data and the infrastructure from malicious attacks or
theft.
• Manageability: Ease of configuration, ongoing health monitoring,
and failure detection are vital to the goals of scalability, availability,
and security and will be to match the growth of the environment.

2- Data & IPT System description & Design Criteria:

The Data and telephone systems will be composed mainly from
- Core switches and devices located in the MCCR:
The Core switch is market-leading modular LAN switches that
continue to set the standard with continual innovations. The
core switch integrates advanced network services and
technologies that provide network resilience and non-stop
innovation, which strengthen, simplify and extend the value
of the network, enabling maximum operational efficiency and
faster response to business opportunities
The core switch centralizes management of the main network
functions, significantly reducing overhead and downtime.
The core Switch is a modular system that can grow as
customer requirements expand and technology evolves,
allowing businesses to upgrade and reconfigure systems by
adding new modules, replacing existing modules, and adding
and redeploying systems.
Throughout the core switch modules are:
 Configurable – Simplifying the addition of new services
 Interoperable – In the same chassis, providing flexible
design options
 Interchangeable – Simplifying sparing and network
expansion
 Upgradeable – As newer modules come along,
providing investment protection
The core switches will be sized to serve any terminal will be
terminated on the edge switch in a way to support each
terminal requirements B.W. to achieve the required efficiency
from each terminal i.e. (CCTV Camera, IPTV, IPT, etc…)
- edge switches:
The edge switch Series can provide a lower total cost of
ownership (TCO) for deployments that incorporate IP
phones, the wireless LAN (WLAN) access points, or any IEEE

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 802.3af-compliant end device. PoE removes the need for wall
power to each PoE-enabled device and eliminates the cost for
additional electrical cabling that would otherwise be
necessary in IP phone and WLAN deployments.
The edge switch PoE configurations can support full-powered
PoE ports at 15.4 watts (W) for maximum powered device
support.
Taking advantage of Catalyst Intelligent Power Management,
the 48-port PoE configurations can deliver the necessary
power to support 24 ports at 15.4W, 48 ports at 7.7W, or
any combination in between through the sophisticated Power
Management features.
Maximum power availability for a converged voice and data
network is attainable when an edge Switch Series is
combined with the Redundant Power System for transparent
protection against internal power supply failures and an
uninterruptible power supply (UPS) system to safeguard
against power outages.
Edge switches will be a modular switch or stand alone switch
based on the required network points in each IDF.
Edge Switches will be distributed based on the number of
points in each Low-Voltage zones to support all the terminal
will be connected to it carry on all the required traffic
through two redundant up links to the core switches in the
MCCR.
The points for the data and IPT will be distributed based on
the following criteria:
 Consolidation point will be terminated in all retail
rentable area; the capacity of the consolidation point
will be calculated based on the introduced services to
the tenant, with minimum 6 points for IT services i.e.
(data point, telephone point, FAX point, ATM point,
CCTV Point, wireless point, IPTV Point).
Note: Telephone and data Point could work on the
same point.
 With reference to the previous point we will increase
the number of telecommunication points based on the
tenant interest of business and the allocated rentable
area.
 Dual wall or floor points will be allocated in the owner
or public area i.e. (engineering rooms, services area,
etc…) based on the expected furniture layout.
Note: receiving the furniture layout from your side is
highly recommended.

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  Wireless access point will be distributed in the rest
areas and the food court areas.

- IP Telephony:
The goal of this design overview is to present a
comprehensive architecture for a Voice services system. The
IP Telephony concept is a fairly recent technology that is
considered to be the next milestone in the convergence
history.
The IP Telephony packet based VOICE infrastructure is
scalable, reliable
And provides advanced features as well as high degrees of
quality and reliability.
Voice and video are consolidated. In the simplest terms, the
organization shall benefit through greater degrees of control
over its voice infrastructure In terms of easier Moves,
additions, deletes and changes to the telephony
infrastructure.
The project IP Telephony infrastructure shall be based on
several components of a Technology standard convergent
environment, which are:
The systems described in the followings sections is designed
to support up to 1500 users or extensions
The solution will be augmented with interoperable Products
and protocols from all vendors as well by focusing on open
standards. In the design Open standards, In addition to
supporting generic telephone voice calling, either to
hardware based phones and “Soft phones” or software based
telephone applications, which run as an application on the
end users computer, this packet infrastructure can also be
utilized to offer enhance services such as:

 Variable compression and High Levels of Voice Call Quality In

order to offer highest quality of service and voice quality, the
underlying elements of the network must support sufficient
bandwidth between the fixed end points, offices and sites.

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 Where IP telephone handsets are deployed to the edge PSTN
gateways where calls will be handed off at full 64K
Bandwidth to the PSTN. It is also a key design
implementation goal of the network architect to consider the
bandwidth budgets for voice traffic in a compressed and
none-compressed mode between on-net users and Voice
processing servers. IETF and IEEE/ITU standard protocols
and Compression standards must be used – G.711a/u,
G.729, will be Utilized on a dynamic basis depending on the
requirements and bandwidth available on a per link basis.
 Unified Messaging The integration of Fax and voice mail with
email and Web access for remote viewing of messages.
 Advanced rule based call routing controlled by the
subscriber. The Ability to route calls between devices such as
mobile phone, office phone or other extensions within the
organization based on a rule set devised by the end user
relative to the inbound call-id.
 Video calling the ability to hold point-to-point or point -to-
multipoint Video conference calls.
 Instant Messaging to IP handset the ability to originate and
accept SMS or Internet based instant messages on properly
equipped telephone sets within the organization, or to mobile
phones, which support the appropriate protocols.
 Audio Conferencing Standard conference call features –
planned and adhoc (Call - join)
 Converged Web Collaboration features with additional
gateways, Website-operator IP communications in real-time
are possible. For Example in a call center environment to
provide support to end users or in a sales support role.
 The solution should be able to control, allow and block the
voice traffic between the tenants.

- LAN Security:
The Network Security shall secure the LAN and WAN core
networks. We are recommending a multi-tiered approach
based on the type of device implemented as well as the
location of the switch or router in the network.

Tier1: cache and bandwidth management betweens tenants

with A.V., A.S, web filtering enabled features.
Tier2: failover Firewall with IPS enabled between the
internal, external & DMZ zones.
Note: DMZ zones will be only for published services on the
internet.
The security will be address in a dynamic way, which
integrates Switches, routers, voice systems as well as edge
devices on the network into a single system which offers a
comprehensive network security system that will identify
threats, prevent intrusion as well as destructive events, and
will self-heal in the event of a malicious event or
malfunction.

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 One element of this system is referred to as the Threat
Defense System (TDS). This system shall require installation
of some modules on client hardware such as laptops and
desktop computers in conjunction with servers and other
network elements.
The TDS is a collaboration of security solutions and
intelligent networking technologies that identify and mitigate
both known and unknown threats from inside and outside the
organization.

The solutions that comprise a TDS include the following:

 Integrated firewall solutions like Firewalls and firewall
feature set embedded within the switch operation system
software to protect the perimeter as well as create
‘islands of security’ on the internal network for an intense
defense-in-depth approach.
 Network intrusion protection solutions like sensors to
quickly identify, analyze and stop malevolent traffic.
 Content security solutions like the access router content
engine for protection of Internet-based business
applications and to provide URL and web filtering to
ensure the clean delivery of web content.
 Intelligent networking and security services embedded in
routers and switches to assist in identifying and blocking
malicious traffic and applications. This includes locking
down the router reserving enough CPU/Memory to notify
a DOS or other network attack, traffic classification and
response features such as, NBAR, Netflow and QoS, and
ACLs and Private VLANs on the switches.
 Management and monitoring solutions to quickly and
sufficiently provision and monitor security services and
network activity through products like VPN/Security
Management Solution (VMS), Security Information
Management System (SIMS) and embedded device
managers.

- Network management:
IT Infrastructure at the project will include multiple
applications and resource server, network devices (i.e.,
switches and router), and numerous user systems across
multiple locations. Ease of organizing, monitoring and
managing this infrastructure would be of utmost importance
of the project. A comprehensive management system can
provide the project the ability to centrally manage different
resources. Network Management the project will manage the
health and availability of operating systems and provide
status management on all infrastructure elements such as
network devices, business applications, etc. It will be
possible for the project to monitor availability, utilization,

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 performance, fault detection and recovery action for
resources

E- Addressable Public address Systems:

1- Addressable public address system summary of the scope of
work:
The Public Address (PA) system and Back Ground Music (BGM) will
be installed in the project to cover the basement floors, podium
floors and the offices typical floors.
The speakers will be terminated on a multi zone amplifier and
different audio input.

2- Addressable public address system description & Design

Criteria:
The public address system will be composed from:
- Power amplifier and control equipment.
- DVD/CD/MP3 player.
- AM/FM tuner.
- Microphone and paging station.
- Management Servers.
- Loud speakers

The public address loud speaker will be distributed to cover:

 All elevators lobby with 4-6W ceiling mounted loud speakers
 All the public area in the podium floors with 4-6W ceiling
mounted loud speakers located every 9M.
 All basement outdoor are with 20W outdoor weather proof
wall mounted loud speakers.

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