Melinda Kirchner

2025 Buell Drive

Frederick, MD 21702

Career Overview
Certified Scrum Master with more than 30 years of work in Information
Technology including the healthcare, finance, government contracting, and
education industries. Proficient in project management, analysis, documentation,
and Microsoft products. I enjoy complex challenges, personal development, and
mentoring.

Experience

Adventist HealthCare
Portfolio Analyst
March 2021 – May 2021 (3 months)
 Support the configuration and reporting of the primary
service desk platform (Ivanti), self-service
provisioning, as well as the service catalog content
 Work with the system engineering team to ensure
systems are properly onboarded into the service
catalog, self-service capabilities are properly
configured, and the knowledge base is prepared to
maintain a >70% first call resolution
 Creation and maintenance of all service level reporting
for team metrics stored in the service desk software.
 Assist in on-the-fly user training
 Provide administration of the Home Care Home Base
(HCHB) system
 Attend systems design meetings to plan user access
methods, server specifications, capacity requirements,
and application workflow
 Attend systems design meetings to plan user access
methods, server specifications, capacity requirements,
and application workflow
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 Review all enterprise applications for version updates,

security requirements, and loss of vendor support.
Make recommendations for upgrades based on the
research results
 Participate in rotating on-call technical support
including after-hours support

Adventist HealthCare
Application Analyst / Technical Project Manager
October 2014 – March 2021 (6 years 4 months)
 Working with the organizational PMO office, I was the
technical project manager to deliver and execute
complex system upgrades and application installs
through the SDLC, utilizing Agile Scrum, and ITIL
methodologies and project sprints
 Responsible for gathering and writing technical and
functional requirements, creating and updating all
project plans and supporting documentation, ensuring
projects are on target, mediating risks, recording
lessons learned, utilizing change control for updates,
and leading the project through deployment
 Partnered with cross-functional teams to ensure
project precision
 Created test plans to accommodate multiple platforms
 Updated SharePoint for all project milestones and
project tasks
 Conducted user training on new software upgrades
 Supported clinical applications with bi-directional and
API interfaces
 Collaborated with project sponsors to help the
business make good technology decisions
 Review all enterprise applications for version updates,
security requirements, and loss of vendor support.
Make recommendations for upgrades based on the
research results
 Teletracking developer to design new units and beds
Melinda Kirchner resume page 3

to expand the continuance of patient care during

COVID-19
 Participated in an on-call rotation, including after-hours
support; engaged appropriate resources as needed to
alleviate or lessen downtime
 Triaged and resolved problem issues within multiple
hospital ancillary software, including HL7 and interface
diagnostics
 Developed Standard Operating Procedures (SOPs)
 Monitored and assessed new vendor software
releases for relevant updates and compliance
 Maintained practitioner information within the Cerner
production domain using HNAUser
 Registered patients in Cerner Quick Reg to promote
HL7 activity and validation during testing events
 Provided technical support during Cerner go-live
 Attended Cerner training (in-house)
 Provided first-level triage for Workday functionality
issues and updated supporting Workday
documentation
 Maintained user and vendor relationships through
virtual meetings and on-site visits
 Formulated systems to ensure alignment with overall
business strategies and security
 Coordinated, monitored, and managed the monthly system security
maintenance (server patching and validation) to ensure the good health
of each system

 Designed user reports utilizing vendor reporting software

 Analyzed and optimized existing business processes
and tested system changes
 Updated the Service Desk support documentation
 Primary support for the hospital Teletracking
application including unit and bed creation, notification
support, user profile updates, and hospital/vendor
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liaison
 Mentor other team members
ATOS (Formerly Anthelio Healthcare Solutions)
Siemens Technical Analyst for Adventist HealthCare
June 2006 - October 2014 (8 years 5 months)
 Provided technical assistance by responding to inquiries from users
regarding errors, problems, or questions about their applications
 Worked with applications teams, vendors, other IT staff, and customers
to resolve problems with existing software and HL7 interfaces
 Generated inpatient and outpatient data files for Health Services Cost
Review Commission (HSCRC)
 Analyzed and troubleshooted HL7 transaction interface communication
errors in Siemens Invision (SMS)
 Consulted with clients regarding user sign-on maintenance to include
creating new IDs, modifying existing user IDs, and deleting inactive
users in accordance with Health Insurance Portability and Accountability
Act (HIPAA)
 Participated in project managed change control process meetings and
follow change control protocol for system
 Built new printers through SMS and the IBM Mainframe
 Created, deleted, modified, and restored printing services through
Windows Terminal Server (WTS)
 Scheduled, routed, and generate SMS PX and CV reports
 Maintained the Service Master and Doctor Master
 Trained nursing staff on order entry within SMS
 Coordinated and monitored the monthly system maintenance to
ensure the good health of the system

Lockheed Martin
Requirements Analyst for the Social Security Administration
June 2004 – June 2006 (2 years)
 Attended and documented project planning sessions
Melinda Kirchner resume page 5

 Converted project requirements into formal documentation that was

utilized by code writers and the project team

 Reviewed code (reverse engineering) of COBOL and Assembler programs

and converted the code into diagrams (flowcharts) and application
documentation.

Skills
Analysis, project management, technical writing, instruction, Microsoft
professional suite, reverse engineering, flowcharting and system diagrams, data
mapping, and coding (COBOL and JCL).

Certifications
Scrum Fundamentals Certified

Certified Scrum Master

Education
Allegany College of Maryland, Cumberland, Maryland
Associate of Arts (A.A.), Information Technology

References
Outstanding and informative references available by request