Contact
Lindy Botha Kalar, SHRM-CP,
www.linkedin.com/in/lindy-botha-
kalar-shrm-cp-phr-phrca-0925a858 PHR, PHRca
(LinkedIn) People Operations at The XCEL Group
Lombard
Top Skills
Human Resources Experience
Mortgage Banking
Mortgage Lending The XCEL Group
2 years 11 months

Certifications SVP Human Resources and People Operations

PHR, SHRM-CP, PHRca January 2020 - Present (2 years 1 month)

SVP of Human Resources

March 2019 - January 2020 (11 months)

PERL Mortgage Inc.

8 years 11 months

Sr. VP of Human Resources

May 2015 - March 2019 (3 years 11 months)

Director of Human Resources

October 2012 - April 2015 (2 years 7 months)
•Provide strategic advice to the owners on growth plans for the company
including ADA, FMLA, EEO compliance, involuntary terminations and
performance issues
•Partner with legal counsel to recommend and implement solutions to
effectively manage risk, including designing performance plans, investigations,
termination dialogue, coaching, and mediation between employees and/or
managers.
•Develop and facilitate new hire onboarding program
•Finding suitable talent such as Loan Officers and Operation staff and assisting
with the recruiting process
•Partner with senior staff to design and implement HR strategies
•Manage multi-phased 360 degree, competency based performance
management program including program communications, participant
trainings, staff counsel, salary and promotions recommendations
•Designed a talent matrix program to evaluate, track and manage talent; work
with senior leadership to recommend and implement staffing plans

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•Manage a team of two HR staff members, four office managers and five
receptionists
•Facilitate office leases and manage equipment including; phones, internet and
copiers
•Oversee all payroll functions, including overtime and min wage payments.
•Build partnerships with executive staff to ensure that managers and
employees work collaboratively to achieve business goals across all locations.
•Provide coaching to Owners, Executive Managers and Managers to identify
and structure weakness in the organization and departments to improve
effectiveness.
•Work with CFO and Managers quarterly to create cost saving department
budgets
•Maintain and update EEOC complaint job descriptions for all departments

Human Resources Manager

April 2011 - September 2012 (1 year 6 months)
Chicago

•Helped facilitate the opening of out of state branches including establishing

new policies and procedures for HR laws in these states
•Managed training for all new hires, including operational and loan originators
•Updated employee handbook to ensure full compliance with Federal and
State regulations
•Created EEOC compliant job descriptions for every function
•Designed and developed variable incentive plan for manager and team
members
•Managed the operations and office activities actives for five offices
•Managed a team of one HR staff member, one office manager and three
receptionists
•Responsible for all payroll functions

Office Manager/HR Assistant/Appraisal Manager

May 2010 - March 2011 (11 months)
Greater Chicago Area

•Supported and maintained 6 locations with any administrative and HR

support
•Oversaw the appraisal desk and handling any issue that may occur
throughout the process
•Coordinate all licensing and renewals for the company and loan officers
•Wrote and implemented policies for the company and employees
•General day to day office duties
•Assisted in opening new offices and renewal of office leases

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Accumarket Appraisals
Real Easte Appraiser/Office Manager
May 2005 - May 2010 (5 years 1 month)
Park Ridge

•Corresponded with clients, loan offices, processors and banks such as JP

Morgan Chase, PNC, Bank Of America and Citi on a daily basis
•Supported twelve appraisers in completing work in a timely manner and
dealing with issues that arise during the appraisal process
•Provided swift resolution to customer complaints, ultimately repairing trust and
winning loyalty with clients
•Dealt with customer service concerns and complaints, by phone and in-
person, in an effective and timely manner.
•Developed a new accounting system, increasing cash flow and improving
compensation timeframes
•Created a customer satisfaction program, increasing appraisal requests by
30%
•Performed administrative office and data management duties including
drafting and editing communications, processing payroll, invoicing and
accounts payable
•Maintained skills to stay abreast of product, service and policy changes in the
mortgage/appraisal industry
•Appraise residential properties for the purpose of a mortgage (refinance,
purchase or home equity), estate purpose, real estate tax purpose or legal
purpose.

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