HOTELS & CATERING − QUIZ 1

NAME Benjawan Samosorn DATE .....................................

CLASS ………………………………………………………………………… MARK _______ /50

(Time 20 minutes)

1 Use the correct word from the list to complete the sentences below.
• additional • address • atmosphere • auditor • bell hop • clerk • doorman • front desk • trunk
• housekeeper • introduce • luggage • maintenance • operator • valet • welcome

1 There is always one front desk clerk on duty at
reception to help guests check in at the hotel.
2 When you arrive at the hotel, our doorman will
greet you and take your bags inside.
3 Hand your keys to the valet who will park you car
in our parking lot.
4 Even the elevator operator spoke perfect English
as we went up to the seventh floor.
5 Martin, the bell hop, will come to take your bags
to your room.
6 As a night auditor, Shauna was good at handling
guest information and finances.
7 Use the ‘do not disturb’ sign if you do not want
the housekeeper to enter your room to clean it.
8 The hotel manager called the maintenance
worker to fix the door in the lobby.
9 Soft music and pleasant staff make the
atmosphere at the Hotel Palladium very
welcoming.
10 All staff must offer a friendly and polite welcome
to the guests on arrival.
11 Guests can leave their luggage at reception
when they check-out.
12 Mrs. Booth travels light and has very little
additional baggage to carry her personal
belongings.
13 Staff on reception always introduce themselves
using their full name.
14 I left my car with your valet service but I still have
my luggage in the car trunk
15 We never address visitors to the hotel by their
first names.
(Marks: 15 x 2 = 30)

2 Complete the dialogues using a word or short phrase from the list to fill the gaps.
• glad to • great team • I take • main goal • my luggage •  new experience • to introduce • welcome • what
about • what’s your
A Interviewer: So Miss Longton, 1) what’s your B Employee: Good day and 6) welcome to the Three
favorite part of your job? Peaks Hotel.
Employee: Well, every day is a 2) new Guest: Thank you. I’m 7) glad to be here.
experience of meeting people. Employee: And we’re glad to have you Sir. Allow
Interviewer: I see, and 3) what about your co- me 8) to introduce myself. I’m Patrick
workers? Berger.
Employee: I work with a 4) great team and we Guest: Nice to meet you Mr. Berger.
all get along. Employee: It’s nice to meet you, too. May 9) I take
Interviewer: I see, and what’s your goal in your your bags to reception?
job? Guest: Sure. All 10) my luggage is in the trunk
Employee: My 5) main goal is to make the of the car.
guests happy.
(Marks: 10 x 2 = 20)

© Express Publishing PHOTOCOPIABLE