Daklak Intermediate School of Economics and Technology Course: English in the Hotel Industry

End-of-course Test – Code: 01 Time allowance: 90 minutes

I. Order the words to make sentences. (3.0 pts)

1. every/ The/ changed/ sheets/ are/ day/.

2. madam/ CD player/ I’m/ there/ afraid/ isn’t/ room/ the/ a/ in/.

3. madam/ lift/ way/ there/ This/ please/ , / , / the/ over/ just/ is/ .

4. help/ Can/ your/ you/ I/ with/ luggage/?

5. please/ time/ open/ restaurant/ What/ is/ the/,/ ?

6. you/ a/ Do/ have/ reservation/?

II. Put the sentences in order to make the dialogue between the guest and the
receptionist. (2.0 pts)

Receptionist: Good evening, madam. (1)

Receptionist: Thank you, Mrs Wolfington, yes, a single room and shower for six nights.
(2)

Receptionist: And your name, madam? (3)

Receptionist: Would you like a porter? (4)

Receptionist: Could you spell that, please? (5)

Receptionist: I’ll just call him. Enjoy your stay. (6)

Receptionist: Thank you, madam, here’s your key. It’s room 738 on the seventh floor. (7)

Receptionist: Could you just sign here, please? (8)

Guest: Thank you. (9)

Guest: Good evening. I have a reservation. (10)

Guest: Yes, of course. (11)

Guest: Yes, please. (12)

Guest: That’s right. (13)

Guest: Wolfington. (14)

Guest: W-O-L-F-I-N-G-T-O-N. (15)

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III. Using this information, give complete answers to the guest’s questions. (3.0 pts)

1. Guest: Hello, what is the earliest check-in time, please?

Employee: (check-in from 2 pm, check-out by 11 am)

2. Guest: Good evening, I was wondering, can I get a sauna now, I know it’s a bit late?

Employee: (Sorry, sauna closes at 10 pm, opens up tomorrow again at 7 am)

3. Guest: Concerning secretarial services, can you just tell me again what the hotel
offers?

Employee: (full secretarial service, translation service in several languages)

IV. List four items in a standard hotel bedroom. (2,0 pt)

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THE END