Ullero, Kim Angelo G.

BS InfoTech – 1 – A
Pcom MW 10:30 – 12:00

QUIZ #1
I. Write T if the statement is True. If false, write the correct word or phrase that should replace the
underlined word or phrase to make the statement true.

1. The term communication process refers to the exchange of information between two
T
or more people.
2. The communication process begins with the sender, who is also called the
T
communicator or source.
3. In order for that message to be received, the sender must first decode the message
Encode
in a form that can be understood and then transmit it.
T 4. The person to whom a message is directed is called the receiver or the interpreter.
5. In order to comprehend the information from the sender, the receiver must first be
Decode
able to receive the sender's information and then encode or interpret it.
6. The message or content is the information that the sender wants to relay to the
T
receiver.
7. Also called the channel, the medium is the means by which a message is
T
transmitted.
8. Feedback may be direct, such as a written or verbal response, or it may take the
T
form of an act or deed in response.
Not Always 9. The communication process is always simple or smooth.
10. Noise can be any sort of interference that affects the message being sent,
T
received, or understood.
11. The critical factor in measuring the effectiveness of communication is common
T
understanding.
12. The most efficient communication occurs at a maximum cost in terms of resources
Minimum
expended.
13. Every message is simultaneously a stimulus to new behavior and a response to
T
prior behavior of the receiver.
14. We do communicate even when we are ignoring the message of another or
T
maintaining complete silence.
15. This third level of communication is called meta-communication and refers to any
Second communication about communication or any verbal or non-verbal cues about the literal
content of the message sent.
Psychological 16. Your needs, desires, values, personality, etc., all form the cultural context.
Situational 17. Environmental context deals with the psycho-social where you are communicating.
Environmental 18. Situational context deals with the physical where you are communicating.
19. Communication ethics is the notion that an individual's or group's behavior are
T
governed by their morals which in turn affects communication.
Unethical 20. The charismatic, but immoral, leader is an ethical communicator.
II. Read the text that follows then answer the following questions. Encircle theletter of the correct answer.
Bernie, the supervising manager of a company, sent an email to all employees under his
department. The email reads. You are all required to attend the emergency meeting tomorrow at exactly
8:00 in the morning at the conference room. Ivo, one of the agents, read the email, and replied, Noted,
sir. Luis, the janitor, read the email, but he did not comprehend the instruction as he is not proficient in
English. Robert, a new trainee, did not read the email as he had no Internet connection the whole day.
The next day, all employees arrived at the conference room before 8:00 A.M., except for Luis
and Robert.

21. Who was the sender in the communication situation described in the text?
a. Ivo c. Bernie
b. Luis d. Robert

22. Who was/were the receiver/s?

a. Ivo c. Robert
b. Luis d. all employees

23. What was the message?

a. Requiring Robert, Luis and Ivo to attend the emergency meeting
b. Requiring all employees to attend the emergency meeting
c. Requiring all agents and trainees to read the email
d. Requiring all janitors to clean the conference room

24. Who among the receivers did not receive the message?
a. Ivo c. Robert
b. Luis d. none of them

25. What was the medium used to send the message?

a. electronic mail c. oral instruction
b. written memorandum d none of the above

26. How did Ivo send his feedback?

a. electronic c. oral reply
b. written communication d. none of the above

27. Who among the participants experienced communication noise or filter?

a. Bernie and Luis c. Ivo and Robert
b. Luis and Ivo d. Robert and Bernie

28. Who among the receivers experienced an environmental noise or filter?

a. Ivo c. Bernie
 b. Luis d. Robert

29. How may the noise experienced by Luis be best classified?

a physical c. cultural
b. linguistic d. physiological

30. What is the situational context described in the text?

a. academic communication
b. workplace communication
c. multi-cultural communication
d. informal communication among peers