VOLVO CONSTRUCTION EQUIPMENT

SERVICE BULLETIN
Language Code Group Product No. Version Date Page
GB 000 ART/ BHL/ CEX/ COA/ COS/ CWL/ EXC/ GRD/ 241 4 2020-01-17 1/3
MET/ MEW/ PAT/ PAW/ PIP/ RHA/ SSL/ WLO
Applies to models
All Articulated Haulers, All Asphalt Compactors, All Backhoe Loaders, All Compact Excavators, All Compact
Wheel Loaders, All Excavators, All Motor Graders, All Pipelayers, All Rigid Haulers, All Skidsteer Loaders, All
Soil Compactors, All Tracked Milling equipment, All Tracked Pavers, All Wheel Loaders, All Wheeled Milling
equipment, All Wheeled pavers
Supersedes SB 000 ART / BHL / CEX / COA / COS / CWL / EXC / GRD / MET / MEW / PAT / PAW / PIP / RHA /
SSL / WLO 241 Version 3 dated 2019-08-19. Changes are marked with lines in the margin.

Volvo Product incident/accident report & Interview

Form
NOTE!
Read and understand the safety instructions in the Operator's
Manual and Service Information for the machine.
This Service Bulletin is to be considered as technical information
only and is not subject to any reimbursement programs outside
normal warranty.
Cause and action
In our efforts to build safe products and due to different governing
authorities' requirements, Volvo needs you to report every
incident/accident or when there has been any risk of an incident/
accident that becomes known to you where any Volvo machines
have been involved.
NOTE!
Make sure to pay attention to laws and regulations in the country
where the machine concerned operates.
For legal information and advice, contact your Regional office.
Scope
Volvo CE defines a reportable incident/accident as:
“An unexpected and/or undesired event resulting in (or which
reasonably could have resulted in) personal injury, death and/or
property damage (to the machine itself or otherwise)”.
Priority
It is of utmost importance that reports are sent in quickly and that
they contain as many facts as possible about the incident/
accident.
This helps us rapidly evaluate the event and determine what
actions are appropriate.
We consider it a mutual obligation that incidents/accidents are
reported and followed up.

Volvo Construction Equipment

Feedback mail: sb@volvo.com
Language Code Group Product No. Version Date Page
GB 000 ART/ BHL/ CEX/ COA/ COS/ CWL/ EXC/ GRD/ 241 4 2020-01-17 2/3
MET/ MEW/ PAT/ PAW/ PIP/ RHA/ SSL/ WLO

NOTE!
Important! Swift reporting is very important, especially in
connection with fires when clues and any evidence may be
destroyed quickly by the elements (rain, snow, wind, etc.).
Depending upon the nature of the event, it may be necessary to
contact Volvo CE immediately to gain direction on how to proceed
further. If Volvo CE employees are not available to conduct an
immediate inspection, we may need to ask the Dealer personnel
to conduct a product inspection to assist with the investigation
and/or preserve the evidence.

Reporting
• Within 24 hours after the incident/accident occurred or after
first receipt of information regarding such an event, the regional
manager at Volvo CE's technical support department shall
have been informed about the incident/accident.
• The completed report shall be submitted within three working
days after the occurrence of the accident/incident.
• In order for Volvo to consider performing an incident inspection/
fire inspection the machine must be undisturbed. No repair may
be started, nor may parts or components have been removed
from the machine until clearance is given from Volvo CE.
Decision of clearance/inspection will be notified by Volvo CE
within five working days.
• The report will be used by Volvo CE in our continuous work to
improve the safety and quality of Volvo CE products. It may
also be used as important information for decisions regarding
economical compensation or in a legal process.
• NOTE!
• Any reimbursement request may be rejected if parts,
components or remains connected to the incident have
been removed or destroyed due to work in or on the
machine.
• Any reimbursement request may be rejected due to
delayed reporting to Volvo CE's technical support
department.
• Any reimbursement request will be rejected due to lack of
reporting.
NOTE!
The Volvo Incident/Accident report and Interview form is included
with this service bulletin in CHAIN (SB 000 ALL 241v4_GB). It
shall be filled in and e-mailed (do not send it through CHAIN).

IMPORTANT!
Send the form to the relevant regional office. The regional office
is responsible for forwarding all information to the relevant area
manager for technical matters at Volvo Construction Equipment.
NOTE!
For Region North America, the report must be sent to e-mail:
incidentreport@volvo.com.
Language Code Group Product No. Version Date Page
GB 000 ART/ BHL/ CEX/ COA/ COS/ CWL/ EXC/ GRD/ 241 4 2020-01-17 3/3
MET/ MEW/ PAT/ PAW/ PIP/ RHA/ SSL/ WLO

Description of the incident/accident

Be objective in describing the event. Avoid personal opinions and/
or speculations! It is extremely important to record the facts simply
and completely.
Include observations about other conditions and circumstances
that may be helpful in understanding the event.
To make it possible for Volvo CE to make an initial evaluation of
the incident/accident, attach photographs as well.
Take as many photos as possible, close-ups and from a distance.
Describe, in detail, what is shown in each of the photos.
These photos may be of invaluable help in the initial phase of an
investigation.
NOTE!
Only reports written in English are accepted.