7.4 — Project: What is Wrong with Our Network?

Start Assignment

Due
Feb 20 by 7:59am
Points
50
Submitting
a file upload

For this week's project, you will be using the lab sandbox in Test Out to complete your assignment. In this activity, you will be configuring a
wireless profile on a laptop computer. This will allow you to demonstrate your ability to troubleshoot and repair common network issues.

Instructions
Step 1.  Learn how to complete a Help Desk Ticket. 

1x
0:00 2:30

Help Desk Ticket Tutorial Transcript.docx

(https://byui.instructure.com/courses/179376/files/76614860/download?download_frd=1)

See a sample help desk Ticket

(https://byui.instructure.com/courses/179376/files/76614870/download?download_frd=1)

Step 2. Evaluate the problem.

Today, you received a voicemail from the boss complaining about his new laptop and requesting an additional monitor. Listen to the
voicemail, troubleshoot the issue, and fill out and submit a help desk ticket

(https://byui.instructure.com/courses/179376/files/76614878/download?download_frd=1) .
 Voicemail (:27)

(https://byui.instructure.com/courses/179376/files/76614964/download?download_frd=1)

Voicemail Transcript

(https://byui.instructure.com/courses/179376/files/76614898/download?download_frd=1)

Step 3. Troubleshoot the problem.

Troubleshoot the issue by opening TestOut 14.8 (the lab sandbox) and working on the computer inside the IT Administration office.
Go through the steps you would take to fix the problem, taking screenshots that show internet connectivity for the laptop, as well as the
hardware bench showing the laptop and connected monitor.
Set up a wireless profile on the laptop and connect it to the company network.
You should have screenshots that show:
Correct SSID for corporate network
Correct password used for wireless profile
Network Icon shows internet connectivity
2nd monitor configured as duplicate displays
2nd monitor connected with DVI-D cable.
Note: For this lab, use the Exec Laptop. The challenge for this lab will be to find the password for CorpNet.com. Please try to
figure it out but please email me before the point of total frustration. There is also a problem with mirroring the displays. The
option doesn't work (although the screens show a mirror). For full credit, put a note in the "ticket" about what you would
have selected for the multiple display option.

Step 4: Submit the Help Desk Ticket and screenshots in Canvas. 

Fill out the help desk ticket completely and submit it.
Submit your screenshots.

Need help? Check out these resources:

Refer to the TestOut sections dealing with Display Devices and 802.11 Wireless (currently sections 4 and 7).
 Search for a YouTube video on configuring wireless routers and access points.
Learn how to take a screenshot (https://www.take-a-screenshot.org.) on any platform.
Search online to learn how to annotate with the Windows built-in Snipping Tool.
Reach out to the class and instructor.

Grading
Your teacher will use the following criteria to grade your submission. 

7.4 — Project: What is Wrong with Our Network? Rubric

Criteria Ratings Pts

Screenshots 40
pts 32
pts 24
pts 0
pts
No Description No No No
Screenshots show completion of all of the following requirements:
Correct Description Description Description
SSID for corporate network, Correct password used for wireless profile, Screenshots Screenshots No attempt, or
Network Icon shows internet connectivity, 2nd monitor configured as duplicate show show screenshots
displays, and
2nd monitor connected with DVI-D cable. completion of completion of show none of
most some of the the 40 pts

requirements. requirements. requirements.

Help Desk 10
pts 8
pts 6
pts 0
pts
No Description No Description No Description No Description
Help desk ticket is Help desk ticket is mostly Help desk ticket is somewhat No ticket submitted, or wholly
10 pts

complete and accurate. complete and accurate. complete and accurate. incomplete or inaccurate.
Criteria Ratings Pts
 Total Points:
50

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