Anup R

System Specialist
Technical Resource professional with 5.10 Years of Application Support, System specialization,
Administration and Service Management Knowledge. I’m highly passionate and career driven. I am a go-
getter, trying to achieve the best of personal and professional interest. Seasoned professional and out
of the box strategist, targeting talent in Business Analysis. Seeking a position where my work
experience can benefit company profits and/or customer/client satisfaction

anuprnair01@gmail.com 07760225571 Bangalore, India

WORK EXPERIENCE SKILLS

System Specialist Provide tier 2 remote support
HCL Technologies Ltd
02/2020 - Present, Troubleshoots computer problems remotely
Client - Dover Corporation
Achievements/Tasks Assist in the installation of software
Working as Remote Desktop Support (L2) for EMEA and NASA regions.
Assist in configuration of computer
Troubleshoot office 365 apps related issues(outlook, Teams, OneDrive,
excel, word etc). Good knowledge about Incident & Change
Setup and configure new laptops/desktop remotely(Domain joining, management
application/software installations).
Customer Handling - EMEA, APAC, NASA
Troubleshoot system specific issues remotely(Blue-screen, Installation
issues, Network driver issues, printer issues, Driver issues).
Work with OEM(HP/Dell) as and when required to fix any hardware issues.
Assist the filed agents, for remote sites with their technical queries when
EDUCATION
they visit remote sites.
Bachelor of Commerce
Enable, disable & add computers in AD when there is a request.
Poornaprajna College Udupi
Contact: Gawtaman Krishnaswami - 9095576554
06/2012 - 04/2015,

Senior Process Associate

Tata Consultancy Services
PRE-UNIVERSITY EDUCATION
06/2015 - 01/2020,
Alvas College, Moodabidre
Achievements/Tasks
06/2010 - 04/2012,
Worked as Level 2 and Level 3 support for Assurance based application,
Aura and SME for the same. Worked in multiple territories including US,
UK Canada and Australia
Worked as Team Lead for Canada 3rd Party Applications from October
2018 Worked as Backup Lead for Application Administration Services ACHIEVEMENTS
(AAS)Team for 5 months from April 2018
Received 2nd place in Technowit event for
Understanding and adopting Shit-left of tasks to service desk which has
the 5E model presented by application
resulted in reduction in the inflow of ticket resolution at first call,
support (2019)
ultimately aiming at Best Service Delivery
Vendor Liaison for PricewaterhouseCoopers for the Java based 3rd party Received on spot award multiple times and
application used by them and also to maintain a good client-vendor also best team award.
relationship
Performance of breach analysis and quality checks on incidents, reports
and Change requests(RFC) CERTIFICATIONS & COURSES
Certified in Digital Banking
HONOR AWARDS Internal

ITIL 2011 Foundation

Global Photography Award (12/2017) Internal
Xiaomi Photography Award
Received Global award in photography competition organized by Xiaomi, China in
Collaboration with GPA
INTERESTS
National Cadet Corps (2012 - 2014)
21 KAR BTN NCC
Completed A,B & C Certificate in NCC Photography Sports Travelling
Received NCC Best Cadet award multiple times
Cooking Physical well-being