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REVISION HISTORY

REASON FOR / REVISION / CREATED/

SECTION REVISION
DESCRIPTION OF EFFECTIVITY REVISED
REVISED NO.
REVISION DATE BY

NEW Created the Document** 0 Feb. 15, 2022 RBSamar

PREPARED BY: NOTED BY: REVIEWED BY: APPROVED BY:

Alan C. Tagle Franchesca L. Imperial Fernando L. Imperial

Asst. Gen. Mgr. General Manager President

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WARNING: This document or any part hereof should not be reproduced in any form without the written authorization of Concrete Masters
Inc. Any printed copy of this document is UNCONTROLLED unless otherwise marked “CONTROLLED COPY” by Concrete Masters Inc.
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At Concrete Masters Inc. (CMi) courtesy, tact and consideration guides each employee in relationships with
fellow workers and the public. It is mandatory that each employee in this organization show maximum respect
to every other person in the organization and other contacts in a business context. The purpose of
communication should be to help others and to make our business run as effectively as possible, thereby
gaining the respect of our colleagues and customers.

Courtesy, friendliness, and a spirit of helpfulness are important and guide the company’s dealings with
employees and customers.

Differences of opinion should be handled privately and discreetly. Gossip and backbiting are to be avoided.
Communicate directly with the person or persons involved to resolve differences.

Conservative criticism — that which will improve business by clarifying or instructing — should be welcomed
when delivered with respect and tact. Destructive criticism — that which is designed to harm business or
another person — is not to be practiced.

Employees should strive to always maintain a civil work atmosphere and refrain from shouting, yelling, using
vulgarities or swearing at co-workers or customers.

The standard of Concrete Masters Inc. (CMi) is a work environment free from disparaging remarks about
religion, ethnicity, sexual preferences, appearance and other non-work related matters. Each employee has
the responsibility to foster an understanding of others’ differences in order to create an environment where
those differences contribute to a better organization. Inappropriate remarks based on any of the following are
not tolerated and such behavior will result in reprimand based on Code of Discipline of employment: race,
religion, ethnic origin, physical attributes, mental or physical disability, color, ancestry, marital status,
pregnancy, medical condition, citizenship and/or age. Inappropriate remarks include those that treat a group of
people in a uniform way, assign a behavior in a disparaging way, imply inferiority of a group, are supposedly
funny at someone else’s expense, and/or cause embarrassment or distress to others based on comments
about a particular group of people.
The information contained in this policy is intended to provide useful information on what to communicate,
when to communicate and with whom to communicate internally among the various levels and functions of
CMi, and among the contractors and visitors to the workplace as covered but should not be construed as legal
advice or a legal opinion. Concrete Masters Inc. (CMi) respond to relevant communications on its Integrated
Management System. This policy is hereby formulated to guide the organization in appropriate communication
channels. Relevant information related to Integrated Management System are to be disseminated among the
various levels and functions of the organization, including changes to the Integrated Management System.

Concrete Masters Inc. (CMi) will externally communicate information relevant to its Integrated Management
System. This policy on communication is hereby established to facilitate communication process as a
response also to its compliance obligations.

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WARNING: This document or any part hereof should not be reproduced in any form without the written authorization of Concrete Masters
Inc. Any printed copy of this document is UNCONTROLLED unless otherwise marked “CONTROLLED COPY” by Concrete Masters Inc.
 VERSION NO. DOCUMENT NO.
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SUPPLIER OF Control Point Performance

INPUTS ACTIVITIES OUTPUT CUSTOMER
INFORMATION Measure
Awareness Level
Relevant for employees
Information should be
from checked by the
Regulatory Immediate Internal No incident of
Zero
Informant Bodies, LGU’s Superior either Communication mis- Interfaces
Complaints communication
or Company through
Policies and Attendance or
Minutes of the
Procedures
Meetings

Awareness
Regulators, Zero CMi
Compliance Level of CMI’s External
LGU’s and Violations/ No penalties
obligations Company Communication Management
Community Complaints
Representative

ROLE RESPONSIBILITIES AUTHORITIES ORGANIZATIONAL COMPETENCY

KNOWLEDGE REQUIREMENT
Feedback any in-
Be aware of the
effectiveness of the
Employees of CMi company policies and Communication Skills
Policy and Business Process of
procedures.
Procedures. Concrete Mix Inc.
Be able to establish Authorize to review, Knowledge on Leadership Skills
the Policies and update and revise the Integrated
Top Management of CMi Procedure and foster policies and Management System Communication Skills
implementation procedures of CMi.
consistently

INTERESTED PARTIES NEEDS EXPECTATIONS MEASURES

Access to all relevant
information related to
Employee
Integrated Management
System
Access to all relevant
compliance obligations
needed to be
Top Management
communicated to all
employees will always be
updated.
Awareness on any
relevant information
Visitors
related to compliance
obligation
All information relevant to their
functions as employees will be Zero Miscommunication
disseminated properly
Any regulatory requirements that
Zero Violations to Compliance
are needed to be complied will be
Obligations due to
communicated properly to all
miscommunication
affected processes.
Zero Incident/Injury due to
Follow the CMi communication
miscommunication of QEHS
channel when inside the company
Protocols

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Filed By: ________ Retrieved By: _______ Drafted By: rmjimeno
Issued By: _________ Issued By: _________
WARNING: This document or any part hereof should not be reproduced in any form without the written authorization of Concrete Masters
Inc. Any printed copy of this document is UNCONTROLLED unless otherwise marked “CONTROLLED COPY” by Concrete Masters Inc.
 VERSION NO. DOCUMENT NO.
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POLICY AND PROCEDURE EFFECTIVITY DATE
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IDENTIFIED RISKS IDENTIFIED RISKS TO IDENTIFIED HAZARDS

TO QUALITY ENVIRONMENT TO HEALTH AND
PROCESS FACTORS
SERVICE SAFETY
STEPS
Un-informed employees
Un-informed employees
might be sick or even worst
Man might become
will lead to accidents and
disgruntled in work
fatalities.

No consultation
Method methods with regards to
employee’s concern Lack of consistency in
Internal communication of
Communication Outdated information environmental related
Material concerns can contribute to No signages as a form of
relayed to organization
more pollutants in the communication to hazardous
environment. environment that could affect
Very long time to the personnel of CMi.
disseminate
communication because
Machine
technology and
equipment used were
already outdated.

Man Designation of spoke person to represent the company in external affairs.

External
Communication Method No proper communication channel process

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Issued By: _________ Issued By: _________
WARNING: This document or any part hereof should not be reproduced in any form without the written authorization of Concrete Masters
Inc. Any printed copy of this document is UNCONTROLLED unless otherwise marked “CONTROLLED COPY” by Concrete Masters Inc.