Professional Documents
Culture Documents
BURGER KING
- Internal Review Form -
Indicators (questions) must be answered either by Yes or No. Tick N/A if the item is not
applicable/observable.
Describe what needs to be done/fixed in the observations column.
Corrective Action: what action was taken to overcome the problem? (If this is not addressed during
the time of observation, suggest what should be taken into action.)
Signed and Dated: when the corrective action was completed?
A. Ordering/Delivery Y N N/A Observations
es o
Are all suppliers used found on the ✓ All the supplies came from the
Approved shop are approved by the
Suppliers List? supplier list.
Are all product deliveries checked in line ✓ Yes, and I also observed that
with all product came on time.
the procedure?
After receiving, are delivered products I observe that not all the
stored in ✓ product are stored in their
their appropriate storage? appropriate area.
Are transport vehicles checked at regular
intervals prior to receiving the goods? ✓
Are staff aware of the key factors in ✓
checking
goods during delivery?
Are staff aware of the key factors to be All the staff identify all the
checked ✓ product inside the vehicle.
when inspecting a vehicle?
Are staff aware of why these factors are
important? ✓
✓
Are the delivery record sheets completed?
Corrective Action Required: In cooking , or about on cooking handling it is very important in the
business especially that the business is foods, it is always need a neat and clean in everywhere for
everybody in your business to become successful and to be known. It is always need to be exactly
always, and shouldn’t be missed specially when cooking and preparing the product.
Date: January 31, 2022
Completed by:
D. Packaging Ye N N/ Observations
s o A
Is packaging material being stored ✓ Yes, I observe that the packaging
hygienically? material is being stored
hygienically
Does the label provide adequate product ✓ Yes, they are
information?
Are staff following food hygiene practices in No, because I observe sometimes
this ✓ that the staff missed their
area? assigned food hygiene
Are the area and equipment clean? ✓
Are cleaning agents and chemicals stored ✓ Yes, I observe it
separately?
Corrective Action Required: In packaging, like nowadays we need to follow the rules of the governments
that the package is needed to be recyclable and manageable even it is like that but it is safe to avoid
with the bacteria and etc.. and the dirty of the surroundings.
E. Transport Y N N/ Observations
e o A
s
Are transport vehicles clean and are cleaning ✓ Yes, because they using it just
schedules completed? sometimes and they properly
managed it
Are temperature Chilled ✓
control records
completed for Frozen ✓
transport vehicles?
Is the vehicle in good repair? ✓
Are raw and ready-to-eat (R2E) food items ✓
delivered so that cross-contamination does not
occur?
Are transport staff aware of food safety ✓ Yes, they are.
practices?
Do transport staff have appropriate protective ✓
clothing?
Corrective Action Required: In transportation, it is very important that the transport vehicles are
clean and they are cleaning schedules completed even though it is just sometimes to use when
delivering products especially when it is all about the foods, and need to be always clean for to
prevent with the bacteria and the dirty of the surroundings especially that when delivering.
Date: January 31, 2022
Completed by:
F. Customer Complaints Y N N/ Observations
e o A
s
Are customer complaints recorded? ✓
Is the action taken recorded as a result of this ✓
complaint?
Are staff aware of what to do when they receive ✓
a
customer complaint?
How does the business provide information to They put it one the menu or
customers with allergies? they could ask the employee.
Corrective Action Required: I notice that every staff has a mask whenever they enter the facility, and
also they sanitize their-self before entering the facility. Good hygiene is also evident with the staff
because they maintain cleanliness in every part of the facility.
H. Cleaning Y N N/ Observations
es o A
Does the cleaning schedule include all the ✓
relevant information?
(Items, instructions, frequency, chemicals,
equipment)
Are cleaning schedules ✓
completed?
Is there adequate equipment to undertake cleaning
effectively? ✓
Is the cleaning equipment clean and stored
appropriately after use? ✓
Are all cleaning chemicals in clearly labeled
containers? ✓
Directions: Determine areas in the operations requiring corrective action/s. Record corrective action taken and
keep completed records for future reference. Put N/A If a particular provision is not available or applicable.