Assessment Task 2 FÊTE Events

UNIVERSITY OF SANTO TOMAS
COLLEGE OF TOURISM AND HOSPTALITY MANAGEMENT
THM52029 – Operations Management

ASSESSMENT TASK 2
Submitted by:
CRUZ, Mark Terence V. (Leader)
DAVID, Alexandra Aerin G.
MAGOS, Claire Dave Ellis D.
OPEÑA, Gian Marco R.
TACANG, Wenshielou Marie C.
YEE, Janica Kyana O.
November 17, 2021
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VIII. Product and Service Design
Unforeseen financial burdens may arise during business

operations, and these financial burdens may have been avoided and
easily managed even before the commencement of operations if a
proper and adequate product and service design has been created
and developed prior to the start of the business. And, as a response
to that, FÊTE Events purposefully established a planned and
calculated product and service design to ensure the delivery of high-
value service to our clients and partners. FÊTE Events extensively
evaluates the demands and considerations that must be taken before
performing the entire operation to fulfill our goal and vision while
empowering the value of all local products, talents, and resources.
This organization is committed to ensuring that both products and
services are carefully developed based on a variety of factors and
variables that affect the company's direction, as well as the client
experience.
A. Production design
a. Idea generation
Idea as defined by Merriam-Webster dictionary is the
central meaning or chief end of a particular action or
situation. Indeed, it is where great opportunities generate
for a person, company, and/or businesses. In fact, as a
company FÊTE Events believe that ideas need proper
execution, planning and enough resources to back it up. In
this regard, the business prioritizes innovation of their
services from the recommendations might come from its
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clients, suppliers, distributors, and employees. To further
enhance the company’s competitive edge in the market, the
business will also take advantage of the industry
competitor’s progress, their achievements, and learnings
from mistakes. By these, the business ensures consistent
execution of initiating positive actions towards innovation,
and creation of FÊTE Events additional products in the
future.
b. Competitor based
The events sector is an industry that may come across
as complex for how many variables are taken into
consideration but is easy to navigate through with proper
research, practice, and experiences. Hence, FÊTE Events
would take advantage of long-time industry players’
experiences and practices. By doing so, the business
believes that it would be a key player in setting a positive
standard in the market.
FÊTE Events will focus on local pioneers in the industry,
and small local businesses. In this day and time, the events
industry is advent and becoming more popular. In fact, even
with the unfortunate effects of the pandemic, people are still
looking forward to celebrating events with their loved ones,
acquaintances, and friends. With the restrictions for public
events easing, the relevance of celebrations remains
constant. As mentioned, the business would like to learn
from local pioneers. The company believes that taking
notes of how the pioneers execute their services and
market their products, it would make changes to how the
company would perform better and improve execution of
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services. With this, the business would like to commend
RNEP corporation, an events company that is a living
legend in the industry locally. With their outstanding reach
and 25 years of experience, they are booked and trusted by
socialites, celebrities, and other clients. Thus, they are the
standard that other events company take inspiration from.
The latter, FÊTE events will also take inspiration and
learnings from small local businesses. This would help the
company learn and understand what the necessary steps
are in starting, and the struggles brought by starting from
scratch. In this time, events play relevant roles in
everyone’s lives. Weddings, birthdays, corporate events,
and graduations are just some of the few that’s very
significant in terms of celebrations. Thus, we aim to learn
from pioneers and small businesses alike. As per the past
events of our competitors, the business came up with the
idea of exhibiting aggressive marketing strategies, and the
execution of our program that sets it apart from competitors.
The company's event difference from its competitors is that
the events company will not take a more traditional
approach when it comes to events, but rather of modernity,
and utilizing the use of full-scale installations. Moreover, the
variation of the products and services offered by the
company is broader compared to competitors who almost
have the same concept as the company’s event.
c. Supply chain based

i. Customers
As a company, FÊTE Events believe that
customer feedback and suggestions play a vital
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role in contributing to a company’s broad market
reach. The company will apply Market Research
Analysis techniques. With this technique, the
company will be able to gather information,
preferences, and suggestions that would help
integrate new ideas for the services and products
in the future. This would be done using google
forms and Zoom meetings in virtually held events.
Moreover, if legal protocols and government-
mandated regulations would ease and public
gatherings would be allowed and events will be
held physically, the business would pursue the
distribution of one of our productivity tools known
as the post-attendee event survey to gauge the
satisfaction and engagement of the guests or
customers before, during, and after the event. At
the latter part of our survey, a section dedicated to
remarks or suggestions would also be allotted.
However, the business respects the privacy and
freedom of our consumers so answering the survey
would be under their approval and/or choice.
Employees under the customer service department
will then be tasked to analyze the answers
provided by the clients. In this regard, suggestions
pertaining to the development of services and
products would be executed if all innate rules and
regulations of the business are met.
ii. Suppliers
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The company’s main product is the event itself.
Therefore, the company will be partnering with
service providers that further enhance the success
of an event. This includes different
telecommunication companies and internet
providers to experience uninterrupted internet
connection for both the company and the event’s
participants for online held events. FÊTE Events
will also be partnering with artists, photography
businesses, and other companies whose products
and services can be availed during and after the
event. For smoother transactions with other
suppliers and clients, the business will also partner
with delivery services provider. Moreover, if
restrictions against physical events will be lifted,
the business will be in touch with Enigmax Light &
Sound company to be its supplier in terms of
providing top-notch light and sounds quality for an
event. FÊTE Events will also be negotiating with
various events place for a partnership at a low cost.
While it is a tedious process, the company believes
that it is important to give clients choices on where
to celebrate their event. With this partnership, the
chosen venues of clients will be reserved for the
business at any date favored by the client.
iii. Employees
The company believes that its employees are the
heart to their business. Thus, it is important to heed
their suggestions, complaints, and other feedback.
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In line with the company’s chosen productivity tool
referred to as the “performance review sheet”
which would be facilitated by department heads or
managers with the intent to monitor an employee’s
engagement before, during and after the event.
The contents of the productivity tool will not be
solely based on the examination of an employee’s
respective department head, but rather they would
also be physically assessed and interviewed after
the event. Moreover, other than assessing the
employee’s performance, willingness to contribute,
they would also be given the chance to give
comments, suggestions, and feedback on how the
business could improve. With this, the business
shows its deep partnership and regard for their
employees’ inputs.
B. Considerations
a. Legal Considerations
 Get the necessary permits, certificates, or
documents for the business - Acquiring the right
documents is vital for legally operating the business
in the Philippines. FÊTE will be registering at
Securities and Exchange Commission (SEC) for
establishing the name of the company and to obtain
the Certificate of Partnership. The company will then
get a Barangay Clearance from Barangay hall to
certify the office will be operating at the location.
After this, FÊTE will be getting a Business permit
from the Makati City Hall. The company will then
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need a Certificate of Registration (COR) from BIR or
Bureau of Internal Revenue where they will also get
the license to print receipts. Other than that, the
company will also be registering with SSS and
PhilHealth. These documents will ensure that FÊTE
is an organization that complies with the rules and
regulations for businesses regulated by the
government.
 Provide detailed written contracts - Contracts will
serve as a binding agreement between the company
and its clients and suppliers. This will legally secure
and protect not only the business, but also the clients
and suppliers who are involved since the contract
defines the obligations and rights of the parties. The
contracts that will be presented will contain elaborate
information on cancellation policies, payment
requirements, expectations, and considerations
when collaborating with FÊTE or availing the
company’s services.
 Strategic risk management process - There may
be unforeseen threats during pre-production, post-
production, or on the event itself. Because of this,
the company will have an orderly strategic
management process to avoid accidents. These
strategies will focus on situations including the safety
and security of employees/clients/guests, potential
fire hazards, crowd management, food safety,
medical assistance requirements, and policies for the
safety of underage guests. In connection to this,
FÊTE will be securing a Comprehensive General
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Liability or GCL insurance will allow FÊTE to
financially handle risks. This insurance covers bodily
harm of customers, damage to other people’s
properties, and defense and litigation expenses.
 Confidentiality and Non-disclosure agreement -
In accordance with RA 10173 or the Data Privacy Act
of 2012, FÊTE Events will ensure that all the data
and information of its client will be secured and
protected. All the data gathered will only be used
only, if necessary, on an event. Utmost confidentiality
will be given to all FÊTE ’s clients as all the data will
never be shared to the public. FÊTE aims to protect
its reputation, image, branding, and clients thus
Memorandum of Agreement and a Non-disclosure
agreement will be conducted between the FÊTE and
its clients. Different stipulations and conditions will
carefully be verified between FÊTE ’s clients before
signing a contract or agreement.
 Providing receipts - In every transaction made with
FÊTE Events, an official receipt will be given and
provided to the client and a copy to the company. In
compliance with the National Internal Revenue Code
of 1997. The primary source of the requirement for
Philippine taxpayers to issue an Official Receipt upon
the sale of a service. To complete the transaction,
FÊTE Events will be sending an E-receipt to the
client’s email address for them to have an electronic
copy of the invoice.
 Wearing of Face masks, Face shield, and Filling-
up a contact tracing form - As mandated by the
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Local Government all individuals who will enter FÊTE
Event’s physical location are required to wear face
masks, face shield, and Fill-up a contact tracing form
for easy identification and tracking especially we are
amidst a pandemic. A QR Code will be available at
the entrance of the establishment for seamless
entrance within the office. Maximum Health protocols
will be practiced inside the establishment in
accordance with the Local government unit and
IATF.
b. Ethical Considerations
FÊTE Events ensures that it poses as an ethical
company that make certain of moral actions and practices.
Thus, the respective event organizing committee maintains
a professional system and operations of keeping track of
the quality and security of its events, products, and
services.
 Environmental Responsibility - The organizing
committee ensures that all necessary actions in
observing environmental responsibilities are met.
Realizing the possible negative effects of events to
the environment, FÊTE Events prioritizes the
importance of minimizing the possible contribution of
pollution, carbon footprint, etc. that will create further
disruptions to the environment. In doing so, the
company will ensure an eco-friendly environment in
the office and in all events.
 Honest Representation - As a business, FÊTE
events values the trust and faith that clients put in
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the business. Thus, FÊTE Events guarantee that
every detail, including the small ones, are laid out for
the client’s assurance. Moreover, sponsors and
business partners will see that everything they
invested in are all met. Every month, sponsors and
business partners will get an update regarding the
mission/goal they invested in. Furthermore, the
company ensures that every client will get their
money’s worth.
 Fair profit sharing - The business guarantees that
employees are given their fair share of profit through
assessment and evaluation of their performance and
productivity. This, in return, will motivate employees
to perform at their best because their hard work will
be rewarded.
 Originality in event design ideas - To stand out
against competitors, FÊTE events will create a
branding strategy. The business would focus on full
scale installations and a modern take on the usual
traditional events. FÊTE events aim to integrate
originality that will set them apart from other industry
players. The company values integrity and pride in
an artist’s work. Accordingly, they will not condone to
any form of stealing ideas from other companies. In
any case that the company will take inspiration from
other companies, they will ensure that not everything
is copied and that there would be distinction that it is
a design executed by FÊTE Events.
 Bribes - Bribes encourage illegal and dishonest
actions in favor of someone. Bribes are expected
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from sponsors or business partners in exchange of
exclusive deals, or in exchange of better promotion
or increase of share. FÊTE Events ensure that their
integrity will remain intact and that no form of bribe or
other illegal activities will be entertained.
Furthermore, FÊTE Events will also make sure to not
resort to bribing guests to promote or attend an
event and market their company.
 24/7 customer service - FÊTE Events promises that
customer service will always be open for its clients
before, during, and after events. The company
believes that service should always be accessible to
past, present, and future clients. During events, there
will be assigned committees at designated locations
to assist guests in events, and to ensure a smooth
flowing program. This would also be applicable to
employees, wherein the company will be open for
queries and suggestions coming from the employees
to make them truly feel that they are part of the FÊTE
Events family. By doing so, employees will be more
open and honest. Most importantly, they would learn
to pay respect to everyone.
C. Sustainability
 Event waste – Every event releases a volume of waste,
which is why the event organizing committee will
practice proper waste management during the event.
Biodegradable and non-biodegradable waste will be
segregated in huge recycling trash bags at FÊTE
Events. Event marshals would be willing to assist
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participants in a polite and kind manner to ensure proper
segregation. This will reduce pollution, contamination,
and environmental degradation while also minimizing
event cleanup both during and after the event.
 Sustainable supply chain investment - Utilizing
sustainable materials and resources is an effective
strategy to reduce the use of single-use papers and
plastics. The event organizers will not only be able to
make the most of their resources, but they will also be
able to get their employees to think of new ways to use
what they already have. A sustainable supply chain is
one that follows ethical business standards. These
practices are not only beneficial to the environment and
the people who live in it, but they also help our business
thrive.
 Carbon Neutral Event - FÊTE Events is eager to
reduce carbon emissions that can cause harm to the
environment. The organizing committee will ensure that
there will be a permanent banning on the use of non-
reusable plastics and Styrofoam at every event. This
can greatly reduce the carbon footprint that an event is
emitting. Also, FÊTE Events will lessen the amount of
food waste produced at every event. Proper allocation of
raw materials and ingredients for catering will be one of
the utmost priorities of the company.
 Utilization of Digital Ideas - At the present it is widely
known that most of the transactions are being done
online, FÊTE Events will continue to work and transact
online as possible to omit the use of paper and additional
wastes that can contribute to the harmful effects of
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pollution. FÊTE Events will try its best to be paperless for
safety, convenience, and efficiency when entertaining a
client.
 Minimize Power Consumption - The usage of power in
every event is vital especially since it can greatly affect
the perception of the audience on the event.
Consequently, the continuous usage of electricity has
also a great impact on the environment therefore, FÊTE
Events will be minimizing and switching to LED lights
which are proven to be highly energy-efficient compared
to conventional lighting. The company will try its best to
invest in light efficient equipment to minimize electricity
consumption at every event.
D. Standardization
FÊTE Events Co. have certain standards to uphold and live
up to. As a company driven to provide quality service to all, the
company will evoke quality and excellent products and services
from its partners and suppliers as part of the main operators of
the company. The company will constantly comply with the
following parameters to avoid possible damages or negative
factors that could affect the brand/s and company’s reputation
and distinction from other providers:
 Consistency and Efficiency - The production and
manufacturing process and guidelines of the company in
terms of products and services shall be efficient and
consistent. Through the company’s consistency and
efficiency, consumers would rely more on their products
and services. Moreover, in these trying times, people
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rely more on a company that displays consistency,
transparency, and professionalism. In exhibiting these
aspects, the company give clients a glimpse of the
company’s brand and mission. In this regard, the
company will uphold their promises in providing unique
modern way of executing celebrations and utilizing full
scale installations.
 Safety and security - In events, it is important to ensure
safety to all clients and guests. In this regard, FÊTE
Events ensure that all clients will get their money’s worth
including the deserved safety in every event.
Additionally, the company also ensures the safety of
stakeholders in terms of legal agreements.
 Competency - In maintaining our standards, we aim to
provide successful events for all, as well as fruitful
partnerships among local and international artists,
businesses, entrepreneurs, performers, and audiences.
The company’s standard ensures trust, credibility, and
confidence. By this, FÊTE Events will continue exhibiting
competency to be recognized in the local and
international setting of the event industry.
E. Service Blueprint
This service blueprint serves as the basis of the
company's delivery process. It's vital because it determines
whether the program's flow will be seamless, and it can predict
where the problems could possibly arise. A service blueprint is
a visual representation that could help the organization in
visualizing the event, from the venue to the program, to find
opportunities to improve the client experience. It displays how
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the service components are linked to one another, enabling all
staff to work together to deliver a continuous flow of assistance
to customers.
Depending on the size and type of the operation, this
framework is organized and separated into 5 categories. FÊTE
Events focuses on the Physical Evidence provided or made
available by the company, the Customer's Action, the Onstage
Contact Actions and Backstage Contact Processes, and lastly,
the company's Supporting Group or Process, which functions
as an important part of the company to ensure the success of
the whole operation.
In this blueprint, it visualizes the process of service and

operations being given by FÊTE Events to its clients from
Booking until client’s payment for their chosen services.
Knowing that amidst the COVID-19 pandemic, FÊTE Events
took note of the Health and Safety protocols mandated by the
Local Government Unit as it was stated on the blueprint above.
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This includes a Temperature Check and filling-up a contact
tracing form. There would be a series of meetings with the
client to finalize the different options proposed and customized
in accordance with the client’s requests. The whole operations
relate to each other as it will be the basis of next actions to be
done by FÊTE. For the Safety and Security of the guests, FÊTE
Events will coordinate and assemble Medical Team,
Maintenance Team, and Security officials on the venue to make
sure that the event will run smoothly.
IX. Facilities Layout
The building where FÊTE Events resides has a total land area
of 848.34 sqm with three (3) floors being that our company is on
the third floor consisting of several departmental units inside the
office. Our office design could be described as modern-day chic
with a twist of contemporary elements to balance everything out.
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We also wanted to utilize the natural lighting, hence the big
windows in each office together with the hallway giving off a
distinct aesthetic with art pieces to keep the customers and
employees inspired by the work of art by various artists. Plants are
also present inside the offices to give a fresh vibe and relieve
tension in the eyes, usually caused by staring at electronic laptops
all day. The placement of the furniture, windows, and doors are
accurately placed that are aligned to the hazard, safety, and
security protocols which are strictly measured within and outside
the office structure. The office is divided into 11 departments, the
Front Desk and Lobby, Employee’s Lounge, Marketing
Department, Production Department, Research and Development
Department, Finance Department, Human Resource Department,
Executive Department, Boardroom, Restrooms, and the Fire Exit.
A. Front desk and Lobby

As you enter the building and walk through the stairs you will
see on the third floor a door with our logo mounted on the wall to
welcome our guests into our lobby area manned by the
company’s receptionists. This is where our clients and guests
can sit down for a while as we accommodate them with their
requests, they can also take the time to appreciate the interiors
and design of the FÊTE Events office. First impressions matter
the most to our clients as we welcome them in our home, we
want them to relax and enjoy the ambiance of the office. The
reception area is provided with a desktop computer and a
landline telephone for them to accommodate and welcome walk-
in and over-the-phone inquiries at ease. The lobby has two large
sofas to provide comfort for our clients where they can wait and
read some available magazines by the coffee table, huge
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windows are just about behind the lobby area to allow natural
lighting to pass through.
B. Employee’s lounge
The lounge is an allotted space for the company’s employees
where they can relax and bond together with their officemates
during their break and lunchtime. The furniture and equipment
found in the room are the television, sofa, sink, refrigerator,
coffee tables, art pieces, and some plants. This room is provided
as a simple support to the employees so that they could save
some for their expenses for food and transportation during
breaks. The place is also maintained clean every day to ensure
that the lounge area will be conducive for everyone. This lounge
area also proves that our company looks out for the wellbeing of
our employees when they are in the workplace.
C. Executive department’s office

a. Secretary’s Area
The secretary’s area is in the middle of the CEO and
COO’s office as it is designed specifically for screening
people that would enter both executive offices. The
secretary shall oversee assisting and welcoming
guests and inform the CEO and COO of the presence
of the important visitors in the office. The secretary is
provided with a personal desk with her desktop and
landline to help her screen the phone calls that the
executives receive as well.
b. COO’S office
The office is provided with a clear executive desk to
give its sleek finish, a white leather chair, two couches
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in front of the desk to accommodate visitors or clients,
and another set of couches for them to have enough
space to accommodate. It is a bit smaller than the
CEO’s office to show distinction but ensures that the
COO will be comfortable enough with the space given
for him to perform his tasks responsibly and
productively since he will be overseeing a lot of the
operations and events that the company will have. The
office is also provided with a large display cabinet, 2
drawers, and a red carpet to signify the brand color of
the company. Natural lighting is also accessible in this
office since windows are installed for ventilation and
for smart saving of energy use for artificial lighting.
c. CEO’s office
The CEO’s office is provided with a designated
seating area for visitors with two large sofas with a
coffee table In the middle as well as his desk and chair
with his desktop computer placed under a red-toned
carpet to stick with FÊTE Events brand color red, two
large filing cabinets for him to store all necessary
documents accompanied with plants and art pieces to
give the place a touch of color. This space in the
company is designed to keep the visitors, possible
investors and suppliers entertained and relaxed while
the CEO is doing business with them to help the
company expand and grow.
D. Production department office

The Production department office is composed of several
working stations at a long table facing each other so they
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could easily talk and communicate with each other instead of
having personal cubicles where it could become a physical
barrier in terms of communication. The production team is
provided with a large cabinet where they can store papers,
trophies, memorabilia, and art pieces to keep them inspired in
their own office. The main purpose of having this type of
setup is to allow them to have easy and accessible
communication between employees of their department to
find and search for the best suppliers that the company can
have.
E. Marketing department office

The marketing department’s office is designed for the
employees to have a workspace where they can plan and
analyze all the marketing needs of the company and how they
can help improve its sales. It provides each member adequate
space and materials where they can work comfortably to
construct and develop ideas and strategies that can help them
perform to the best of their abilities and duties for the
development and growth of the company. There is a huge
storage wall where they can compile and keep all the important
and necessary paper that they will need as well as having an
unusual setup of workspace. We decided that it would be more
effective if they can work while they are facing each other in a
circle so that they could incorporate all their ideas and talk in a
way whereas if they were having a conversation with each other
when it comes to planning on how they can come up with a
good marketing strategy. The Chief Marketing Officer shall have
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their desk where he/she will be facing his/her team while they
pitch and work on how they can help the company grow.
F. Human resources department office

The Human resource office is provided with a huge table
where employees are positioned face to face so that they
could keep track of each other’s progress more efficiently and
conserve space as well. The manager’s desk is more
feminine than other offices since the HR manager is a girl, we
wanted to add a little fun to it as to why her desk is in the
shade of pink. This room is where the employees can safely
keep employees’ files and monitor their performance in the
company. This is also where the team will create reports to
be submitted to the executive heads as to how each staff
member is performing in the company. The human resource
team is also responsible for tracking all the behavior and
status of the employees in the company to keep the harmony
of a good working environment in tack in the workspace.
G. Research and development department office

The office provides the research and development team with
the necessary materials needed to perform their task to
contribute to the profitability of the company by ensuring that
we stay ahead of the competition in the market and relevant
to the consumers. Each employee has their laptop and work
area for them to perform their duties, we also provided a
printer and scanner inside the office so that they can easily
print out the necessary documents needed. The department
head has their workspace with a desktop computer and a
landline telephone. A rack to display some furniture and some
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of their achievements can be seen by the wall together with
some decorative art pieces to keep them inspired. The office
also has appropriate lighting and ambiance to increase
employee productivity.
H. Finance department office

The finance department office provides each employee a
workspace for them to conduct their tasks, duties, and
responsibilities for the company. They are also in a circular
set up for them to communicate easily with each other. The
chief finance manager shall have her desk and desktop
computer with a landline phone beside her for professional
use. The employees in the finance department are expected
to perform their tasks by researching, creating financial
reports, compiling financial documents, and providing the
correct information when it comes to the company’s internal
and external affairs. A huge cabinet is also present inside the
office since they will be handling tons of reports and
paperwork so that they can have the space to store these
said files.
I. Boardroom
The boardroom is designed to accommodate all the
important managers and persons of each department where
they can hold meetings for discussions and decision making
when it comes to important events scheduled and reports of
each department. The room is provided with a long table with
chairs around it to accommodate the people included in the
said meeting, a wide flat-screen TV for them to project and
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present reports, status updates, and new proposals for the
development of the company.
J. Restrooms
The restrooms are situated behind an accent wall with plants
to separate them from the rest of the vibe and aesthetic of the
office. Both restrooms are provided with toilet cubicles and
hand washing stations, for the men’s restroom we have
provided 2 urinals as well. Restroom etiquettes should also
be observed inside to maintain the cleanliness and
responsible use of the facilities. It is of the utmost importance
to keep this facility clean all the time to avoid the transmission
of germs and bacteria that could cause illness to the
employees.
K. Fire exit
A fire exit is placed behind a wall to keep the aesthetic of the
office in tack while keeping it minimal but still visible for the
employees and guest to know where the fire exit is located.
Appropriate signages are placed around the area to help the
employees locate it quickly.
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X. References:
 Blerter. (n.d.). 10 safety risks every event manager should plan for.
Blerter. Retrieved from https://www.blerter.com/blog/the-top-10-
safety-risks-every-event-manager-should-plan-for.
 BPI/MS Insurance Corporation. (2014). Comprehensive General
Liability. BPI/MS Insurance Corporation | Products. Retrieved from
https://www.bpims.com/products/comprehensive-general-liability.
 Business Coach Inc. (2011). Starting an events management
business. Business Seminars by BusinessCoach Inc Philippines.
Retrieved from http://www.businesscoachphil.com/starting-an-
events-management-business.
 Cloudfco. (2021, October 20). Why are official receipts so important
for business in ph? CloudCfo. Retrieved from
https://cloudcfo.ph/blog/corporate/why-are-official-receipts-so-
important-for-business-in-the-philippines/.
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UNIVERSITY OF SANTO TOMAS

COLLEGE OF TOURISM AND HOSPTALITY MANAGEMENT

THM52029 – Operations Management

November 17, 2021

VIII. Product and Service Design

Unforeseen financial burdens may arise during business

c. Supply chain based

In this blueprint, it visualizes the process of service and

IX. Facilities Layout

A. Front desk and Lobby

C. Executive department’s office

D. Production department office

E. Marketing department office

F. Human resources department office

G. Research and development department office

H. Finance department office

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