Business Communications

Group 12 Proposal (KTTT 61)

Team members: Nguyễn Như Lộc (Leader)

Dương Minh Đức

Phạm Tú Anh

Nguyễn Đức Lý Huỳnh

1. The real business communication situations in businesses based in Vietnam: (2

situations)

 Situation 1: Viettel
- Viettel develops many service packages to serve many customers in different age
segments. Communication to satisfy customers is very difficult.
- Viettel develops many service packages to serve many customers in different age
segments. Communication to satisfy customers is very difficult.
- The attitude of some staff is not professional: His response style is not highly
professional, his basic knowledge in telecommunications is still sketchy.
- The attitude of some employees at Viettel agents has not satisfied consumers,
causing difficulties for customers when they have questions about products and
services.
 Situation 2: Honda
- In the relationship between the company and its partners: Honda leaders accept
that others may make mistakes, but always let the partners understand that it
cannot be repeated, and the repair spirit is always shown in the end.
- To have harmony in communication, Honda's senior managers always avoid the
persistent words that lead to difficulties in negotiation. In the world, each country,
each ethnic group has different language nuances due to its geographical
 characteristics, historical developments, religious beliefs, and customs. Every
nation has language taboos.

2. Reason for choosing these situations:

 Both are 2 popular companies in Vietnam.

 These 2 situations are common situations about the communication between
employee and employee, employee and customer.
 From researching and analyzing these two situations, we hope we can avoid this
kind of communications problem in our business and be able to deal with it more
easily.

3. How we analyze these situations:

 Base on what we have learn in class to identify the real problem.

 Know the person who the company are communicating with in the problem
(employee, customer, etc.) to find the best way to solve the problem.
 Give some of our opinions to improve the communications and to avoid these
problems in the recent future.

4. What we expect to learn afterwards:

 Learn the situations we might have in the future.

 Know how to deal with this type of problem.
 Help us to become more active when communicating in the company.