CHAPTER FOUR: ACTIVITY

A. Give the proper action and the appropriate words to say under the following
circumstances.
Situations What to do What to say
1. Guest arrives and the Professionally assist Inquire whether they
outlet is full. them as long as you made a mistake. If
possibly can take them appropriate, a
to their destination a reservation if there isn't
welcoming service area one, the outlet If the
in a dining visitor is willing to speak
establishment. with you, can be patient
and wait for a vacancy
table. You can also
speak with the manager
of the dining room to
help.
2. Guest orders crispy Provide them with a Explain why the food is
pata which is out of variety of foods. That's being served. They
stock also tasty when it's didn't get what they
crispy pata, persuade wanted because it was
them. The meal is sold out and have a
excellent. good conversation in
presenting a new dish!
3. Mr. and Mrs. Dela cruz Distinctively welcome After you've helped
made a lunch them. Positively assist them to you should
reservation and them to direct them to inquire about their table
arrives at the resto. the appropriate location They're for the order,
the table that was and I'm for them.
assigned to them. Something is required.
4. Ms. Maria Roldan wish Make an offer to her if Inform her that the time
to make a reservation at all possible. Inquire she desires for July
on July 25 lunch but of her on another 25th is already.
you are fully booked occasion. if she could
till 2 pm on that day. just think about it
politely if it isn't.
5. Guest tells you he is Various foods should be Inform them that they
allergic to seafoods offered. Something in have been successful.
and you are about to the menu that you're Ought to try something
take his order. confident they'll enjoy. new it is in the cuisine
card.
B. This activity is designed to check your progress in delivering food and beverage
service in the restaurant.
Instructions:
1. Form a group ( 4-5 ) with one to play the role of a waiter ,another one for
busboy and the rest will act as guests.
2. Demonstrate the sequence of service from welcoming the guests to bidding
goodbye.
3. Group member will take turn in playing the role of a waiter so that everyone can
undergo the performance test.

NOTE: Using zoom or any kind of online app will do. This is equivalent of 2 graded
activity In chapter 4.