CAROLINA FELIZ DE ALCANTARA

Regina, SK, S4W 0P7 ● 306-535-0735 ● carolinafelizca@gmail.com

CAREER SUMMARY
20+ years of experience, including 15 years of administrative and management experience in a
manufacturing industry association. Proven organizational, leadership, and interpersonal skills.
Successful experience implementing projects from end to end. Proactive, fast learner, critical thinker,
detail-oriented, able to prioritize tasks effectively.

RELEVANT EXPERIENCE
ADMINISTRATION
 Directed oversight of operations of a service organization, including staff leadership, financial
sustainability, as well as the design and coordination of the day-to-day operations and services.
 Provided support to the President and the Board of Directors, preparing documents,
presentations, prioritizing inquiries and managing the calendar for the President.
 Prepared annual budgets and monitored performance against estimates.
 Organized monthly board meetings and membership annual meetings, making sure about
logistics, agenda and materials.
 Implemented electronic voting at the annual membership meeting in 2020, managing to increase
the number of votes by 30% compared to the previous year.
 Produced reports, presentations, graphs, charts for the Board, strategic partners and other
important committees where represented the organization.
 Prepared, proofread and formatted internal and external correspondences and served as primary
point of contact for the Board, staff and membership.

LEADERSHIP
 Proved to be an ethical decision maker, with great negotiation skills, which allowed the institution
to attract at least 7 strategic partners and more than 40 sponsors over the years.
 Acted as a liaison between the Board, staff, strategic partners, members of the organization,
public authorities, providers, consultants, as well as other players on the economic scene.
 Designed and executed annual operating plans with strategic thinking.
 Anticipated needs and offered creative solutions for a wide variety of situations and inquiries.
 Provided employees with training and coaching to help them improve their skills and performance
in an on-going basis.
 As a corporate social responsibility action, established a vocational-technical scholarship program
since 2008, which has allowed 78 qualified but economically disadvantaged high school students,
the life changing opportunity to gain work and personal skills.

EVENT PLANNING
 With the Board, designed and implemented the most important business luncheon in the
northern region, with the presence of the President of the Dominican Republic on different
occasions, as well as highly relevant national and international speakers. Eleven editions with the
latest event being 10 times larger than the first one in terms of revenue.
  Additionally, coordinated about 5 more important business events per year, including
conferences, congresses and talks.
PROJECT MANAGEMENT
 Served as project director for the most important initiative oriented to benefit family enterprises
in the DR, funded by IADB - approximately $1 MM CAD (Inter-American Development Bank (IADB
or IDB or BID)) and implemented by AIREN.
 This project resulted in the Center for the Development of the Family Enterprises, which have
reached 210 family enterprises (initial goal was 100), impacting 9,951 formal employments and
delivering 60 certified local consultants to the country.

TRAINING MANAGEMENT
 Designed and implemented training programs for the manufacturing sector, in alliance with
government and private institutions
 Reached more than 38,000 participants and involving 5 strategic actors in 13 years, including in-
person, online and hybrid delivery mode for these programs.

WORK EXPERIENCE
Executive Director 2006 - 2021
Asociación de Industriales de la Región Norte (AIREN - www.airen.org),
Manufacturing industry association for the northern region - Santiago, Dominican Republic
Quality Assurance and Training Manager 2004 - 2005
United Nearshore Operations
Contact center for outbound services - Santiago, Dominican Republic
Operations Manager 2003 – 2004
CTV Opitel
Contact center for inbound services - Santo Domingo, Dominican Republic
Quality Assurance Leader 1998 - 2003
Infotel
Contact center for both inbound and outbound services - Santo Domingo, Dominican Republic

EDUCATION
Master in Operations Management (WES Assessed) 2003
Pontificia Universidad Católica Madre y Maestra (PUCMM) - Santo Domingo, Dominican Republic

B.S. Industrial Engineering (WES Assessed) 1999

Universidad Nacional Pedro Henríquez Ureña (UNPHU) - Santo Domingo, Dominican Republic

ADDITIONAL TRAINING
Executive Development Program 2017
Barna Management School - Santiago, Dominican Republic

REFERENCES - Available upon request