MMB 708 Operations Management L T P J S C

4 4
Course owner  Dept. of Operations Syllabus version 1.0
Course Pre-requisite(s)  NIL Contact hours 60
Course Co-requisite(s) NIL Date Approved
Alternate Exposure

Operations Management (OM) is concerned with the management of resources and activities that produce
and deliver goods and services for customers.  Efficient and effective operations can provide an organization
with major competitive advantages since the ability to respond to customer and market requirements quickly,
at a low cost, and with high quality, is vital to attaining profitability and growth through increased market
share.    Therefore, this course is designed to: 

 Understand the process model of operations that describes inputs being transformed into outputs within the
boundary of an operations system. 
 Know the role of operations managers, in particular the importance of focusing on suppliers and customers
who are outside this boundary, as well as on other aspects of the operations system's external environment. 

Course Objectives
1. Understand the basics of operations management using manufacturing and service examples.
2. Identify the roles and responsibilities of operations managers in different organizational contexts.
3. Apply the planning and control concepts for decision-making
4. Analyze the operations to identify areas for improvement
5. Evaluate strategies for improvement in manufacturing and service contexts

UNIT - I Introduction to Operations & Operations Strategy No of Hours: 12

Introduction to Operations Management- Scope, Need, Input-Process-Output Model, Nature of Operations, Goods Vs.
Services, Four Vs, Five Performance Objectives, Operations Strategy and its Formulation.
Learning Outcomes:
After completion of this unit, the student will be able to
 Explain the role of operations management in an organisation L2
 Articulate the dimensions that make up the operations management L2
 Analyse the nature of operations and types of output L4
 Evaluate the crucial role of operations management in organisational success L5
 Apply different strategies for various businesses L3
Pedagogy tools: Blended learning, case study, video lectures, self-reading

UNIT - II Designing Operations No of Hours: 12

Designing Products and Services: Product Development, Sequential vs Concurrent Design. Process Design:
Manufacturing and Service Process Types, Service Delivery Systems.  Facilities Location – Location Decision Relevant
Factors.

Learning Outcomes:
After completion of this unit, the student will be able to
 Articulate the designing of various product and services L2
 Explain the process of product development L2
 Evaluate the advantages of concurrent design L5
 Analyse the factors that influence the choice of layout L4
 Analyse the facilities location L4
Pedagogy tools: Blended learning, case study, video lectures, self-reading
MMB 708 Operations Management L T P J S C
4 4
Course owner  Dept. of Operations Syllabus version 1.0
Course Pre-requisite(s)  NIL Contact hours 60
Course Co-requisite(s) NIL Date Approved
Alternate Exposure
 MMB 708 Operations Management L T P J S C
4 4
Course owner  Dept. of Operations Syllabus version 1.0
Course Pre-requisite(s)  NIL Contact hours 60
Course Co-requisite(s) NIL Date Approved
Alternate Exposure

UNIT - III Planning and Control of Operations – I No of Hours: 12

Layout Planning - Types of Layout, Implications for Layout Planning, Layout Design. Dependent and Independent
Demand, Strategies to Meet Demand, Loading – Finite and Infinite, Sequencing, Capacity Planning.
Learning Outcomes:
After completion of this unit, the student will be able to
 Analyse the process of layout planning L4
 Illustrate the implications of dependent and independent demand L2
 Evaluate strategies to meet demand L5
 Explain the planning and control activities L2
 Apply sequencing and capacity planning techniques L3
Pedagogy tools: Blended learning, case study, video lectures, self-reading

UNIT - IV Planning and Control of Operations – II No of Hours: 12

Aggregate Production Planning (APP) - Strategies, Master Production Scheduling – Linkages with APP. Evolution of ERP –
Developing MRP Logic - Bill of Materials (BoM), Lot Sizing Rules, Inventory Management.
Learning Outcomes:
After completion of this unit, the student will be able to
 Explain aggregate production planning L2
 Apply master production scheduling L3
 Illustrate the evolution of ERP L2
 Explain MRP logic and bills of materials L2
 Apply inventory management techniques L3

Pedagogy tools: Blended learning, case study, video lectures, self-reading

UNIT - V Quality Management No of Hours: 12

Introduction to Quality and its Characteristics, Quality Philosophy – Perspectives from WE Deming, PB Crosby and JM
Juran, Quality Assessment Models and Frameworks – EFQM and ISO9001, Service Quality, BPR vs Continuous
Improvement – Introduction to TQM, Lean and Six Sigma. 
Learning Outcomes:
After completion of this unit, the student will be able to
 Illustrate the need for quality and its characteristics L2
 Apply quality philosophy L3
 Explain the perspectives from WE Deming L2
 Evaluate the differences between BPR and continuous improvement L5
 Analyse lean and six sigma tools and its applications L4

Pedagogy tools: Blended learning, case study, video lectures, self-reading

 MMB 708 Operations Management L T P J S C
4 4
Course owner  Dept. of Operations Syllabus version 1.0
Course Pre-requisite(s)  NIL Contact hours 60
Course Co-requisite(s) NIL Date Approved
Alternate Exposure

Textbook(s): 
1. Mahadevan B. Operations Management: Theory and Practice, Third Edition. 

Additional Reading

Reference Book(s):
1. Slack, N., Brandon_Jones, A. and Johnston, R. (2014), Essentials of Operations Management, 1st Indian Ed.,
Pearson Education Limited.
2. Hill, A. and Hill, T. (2011), Essential Operations Management, Palgrave Macmillan: Basingstoke.

Journal(s):
1. International Journal of Logistics Management, Emerald publisher.
2. Benchmarking: An International Journal.

Website(s)
1. www.poms.org 

Programme Objectives (POs) PSOs

1 2 3 4 5 6 7 8 9 10 11 12 1 2 3
CO1 3 0 0 0 0 0 0 3
CO2 3 2 2 0 2 3 2 3
CO3 0 3 0 3 0 0 2 3
CO4 3 0 0 3 0 2 2 3
CO5 0 0 3 0 3 0 0 3
CO6

1-Low, 2- Medium and 3- High Correlation