Republic of the Philippines

MINDANAO STATE UNIVERSITY

ILIGAN INSTITUTE OF TECHNOLOGY

COLLEGE OF BUSINESS ADMINISTRATION, ECONOMICS, AND

ACCOUNTANCY

BACHELOR OF SCIENCE IN BUSINESS ADMINISTRATION MAJOR IN MARKETING MANAGEMENT

COURSE SYLLABUS IN MGT 104 OPERATIONS

MANAGEMENT (TOTAL QUALITY
MANAGEMENT)

Course Name: Earvin John J. Medina

Developers/Instructors: Email Address: earvinjohn.medina@g.msuiit.edu.ph

Course No./Title: MGT 104 Operations Management (Total Quality Management)

Course Credit: 3hrs

Delivery Mode: F2F / Asynchronous

Course Description: This course is an introduction to the field of operations management. The topics covered include both strategic
issues and practical applications. Among the topics are forecasting, product and service design, inventory
management, scheduling, supply chain management, and project management.
 Learning Culminating Upon completion of the course, the students are expected to:
Outcome:
Apply theories, concepts, and tools in operations.

Prerequisite:

Co-requisite: None

Name of MOLE Classroom

Course Learning Outcome:

By the end of this course, students will be able to explain, evaluate and analyze:
To be able to describe principles and concepts of operations management.
To be able to utilize the principles and concepts that are applicable to other aspects of professional and personal life.
To be able to have a clear understanding of the tools and applications of the field of operations management.
Identify the key features of the course and define important terminologies.
Solve typical problems.
Discuss the subject matter in some depth, including its relevance, managerial considerations, and advantages and limitations.

Course Outline:
Assessment Task(s) Teaching and Learning Activities
Week
(How will I assess the learning (TLA) (Time Frame
Topics Learning Outcomes outcome?)
Duration)
Online F2F Online Online F2F Online
Asynchronous Asynchronous
● Explain the course
description and the Question and Run through Video or 1 (1 hour)
learning outcomes. answer the course slideshare for
Online Course Orientation and ● Establish class rules syllabus and course overview.
Online Course Page Navigation and agreement on topics
submission, quizzes,
google meetings, etc.
● Address all questions,
clarifications, and
 concerns regarding the
course.
Week 1
Lecture 1: Introduction to ● Define the terms Oral -Online Quiz Lecture Upload a video
Operations Management. operations Recitations: (multiple (with PPT) of discussion of
management and Students will be choice and the topic and
supply chain. required to identification provide
● Identify similarities and evaluate downloadable
differences between and explain Lecture handouts
production and service realistic or Group (narrated PPT)
operations. hypothetical Discussion
● Explain the importance situations
of learning about
operations Class Lecture
management. Discussions Case
● Identify the three Analysis
major functional areas Quizzes
of organizations and
describe how they
interrelate. Case Analysis:
● Summarize the two Students will be
major aspects of asked to solve a
process management. given
● Describe the situation/s with
operations function the application
and the nature of the of the
operations manager’s principles and
job. theories
● Explain the key aspects learned from
of operations the chapter
management
decision making. Problem Set:
● Briefly describe the Answer set of
historical evolution of discussion
operations questions
management.
● Describe current issues
in business that impact
 operations
management.
● Explain the need to
manage the supply
chain.

Lecture 2: Competitiveness, ● List several ways that Oral -Online Quiz or Lecture Upload a video Week 2
Strategy, and Productivity business organizations Recitations: Online Activity (with PPT) of discussion of
compete. Students will be the topic and
● Name several reasons required to -Case Analysis provide
that business evaluate Lecture downloadable
organizations fail. and explain Group handouts
● Define the terms realistic or Discussion
mission and strategy hypothetical
and explain why they situations
are important. Lecture
● Discuss and compare Class Case
organization strategy Discussions Analysis
and operations
strategy and explain Quizzes
why it is important to
link the two.
● Describe and give Case Analysis:
examples of time- Students will be
based strategies. asked to solve a
● Define the term given
productivity and situation/s with
explain why it is the application
important to of the
organizations and to principles and
countries. theories
● Describe several learned from
factors that affect the chapter
productivity.
Problem Set:
Answer set of
discussion
question
 ● List features common - Assignments Week 3
Lecture 3: Forecasting to all forecasts. Oral Lecture Upload narrated
● Explain why forecasts Recitations: -Case Analysis (with PPT) PowerPoint
are generally wrong. Students will be presentation
● List the elements of a required to
good forecast. evaluate Lecture
● Outline the steps in and explain Group
the forecasting realistic or Discussion
process. hypothetical
● Summarize forecast situations
errors and use Lecture
summaries to Class Case
make decisions. Discussions Analysis
● Describe four
qualitative forecasting Quizzes
techniques.
● Use a naive method to
make a forecast. Case Analysis:
● Prepare a moving Students will be
average forecast. asked to solve a
● Prepare a weighted- given
average forecast. situation/s with
● Prepare an the application
exponential smoothing of the
forecast. principles and
● Prepare a linear trend theories
forecast. learned from
● Prepare a trend- the chapter
adjusted exponential
smoothing forecast. Problem Set:
● Compute and use Answer set of
seasonal relatives. discussion
● Compute and use question
regression and
correlation
coefficients.
● Construct control
charts and use them to
 monitor
forecast errors.
● Describe the key
factors and trade-offs
to consider when
choosing a forecasting
technique.
● Explain the strategic
Lecture 4: Product and importance of product Oral -Online Quiz or Lecture Google Meet Week 4
Service Design and service design. Recitations: Online Activity (with PPT) with shared PPT
● Describe what product Students will be and handouts
and service design required to -Case Analysis
does. evaluate Lecture
● Name the key and explain Group
questions of product realistic or Discussion
and service design. hypothetical
● Identify some reasons situations
for design or redesign. Lecture
● List some of the main Class Case
sources of design Discussions Analysis
ideas.
● Explain the purpose Quizzes
and goal of life cycle
assessment.
● Explain the phrase Case Analysis:
“the 3 Rs.” Students will be
● Briefly describe the asked to solve a
phases in product given
design and situation/s with
development. the application
● Discuss several key of the
issues in product or principles and
service design. theories
● Discuss the two key learned from
issues in service the chapter
design.
● List the characteristics Problem Set:
of well-designed Answer set of
 service systems. discussion
● List some guidelines question
for successful service
design.
● Discuss the importance
of legal, ethical, and
sustainability
considerations in
product and service
design.

Lecture 5: Inventory ● Define the term Oral -Online Quiz or Upload a video Week 5
Management inventory. Recitations: Online Activity Lecture of discussion of
● List the different types Students will be (with PPT) the topic and
of inventory. required to -Case Analysis provide
● Describe the main evaluate downloadable
functions of and explain Lecture handouts
inventories. realistic or Group
● Discuss the main hypothetical Discussion
requirements for situations
effective management.
● Explain periodic and Class Lecture
perpetual review Discussions Case
systems. Analysis
● Describe the costs that Quizzes
are relevant for
inventory
management. Case Analysis:
● Describe the A-B-C Students will be
approach and explain asked to solve a
how it is useful. given
● Describe the basic EOQ situation/s with
model and its the application
assumptions and solve of the
typical problems. principles and
theories
learned from
the chapter
 Problem Set:
Answer set of
discussion
question
Lecture 6: Supply Chain ● Explain the terms Oral -Online Quiz or Upload a video Week 6
Management supply chain and Recitations: Online Activity Lecture of discussion of
logistics. Students will be (with PPT) the topic and
● Name the key aspects required to -Case Analysis provide
of supply chain evaluate downloadable
management. and explain Lecture handouts
● List, and briefly realistic or Group
explain, current trends hypothetical Discussion
in supply chain situations
management.
● Outline the benefits Class Lecture
and risks related to Discussions Case
outsourcing. Analysis
● Explain what the main Quizzes
supply chain risks are
and what
businesses can do to Case Analysis:
minimize those risks. Students will be
● Describe some of the asked to solve a
complexities related to given
global supply situation/s with
chains. the application
● Describe the three of the
concerns of small principles and
businesses related to theories
the learned from
supply chain and the chapter
suggest ways to
manage those Problem Set:
concerns. Answer set of
● List several strategic, discussion
tactical, and question
operational
 responsibilities
related to managing
the supply chain.
● Discuss procurement
in terms of the
purchasing interfaces,
the
purchasing cycle,
ethics, and centralized
versus decentralized
decision making.
● Briefly describe the
key aspects of supplier
management.
● Discuss the logistics
aspects of supply chain
management,
including RFID
technology.
● Discuss the issues
involved in managing
returns.
● Describe some of the
challenges in creating
an effective supply
chain and some of the
trade-offs involved.
● Briefly describe ethical
issues in supply chains
and the key steps
companies can take to
avoid ethical
problems.
Lecture 7: Project Management ● Describe the project Oral -Assignments Upload a video Week 7
life cycle. Recitations: Lecture of discussion of
● Discuss the behavioral Students will be -Case Analysis (with PPT) the topic and
aspects of projects in required to provide
terms of project evaluate downloadable
personnel and the and explain Lecture handouts
project manager. realistic or Group
● Name the six key hypothetical Discussion
decisions in project situations
management.
● Explain the nature and Class Lecture
importance of a work Discussions Case
breakdown Analysis
structure in project Quizzes
management.
● Give a general
description of Case Analysis:
PERT/CPM Students will be
● Construct simple asked to solve a
network diagrams. given
● Analyze networks with situation/s with
deterministic times. the application
● Analyze networks with of the
probabilistic times. principles and
● Describe activity theories
“crashing” and solve learned from
typical problems. the chapter
● Discuss the advantages
of using PERT and Problem Set:
potential sources of Answer set of
error. discussion
● Discuss the key steps question
in risk management.
Final Week ● Final Exam Week 8 to
Week 10
Final Online Exam:
The type of exam will be multiple choice and essay for critical thinking. It encompasses all the chapters covered in the course.

Textbook:

Operations Management 12th Edition by William J. Stevenson

Other References:
Grading System and Equivalent
B. Grade Equivalent

Percentage Grade Description

100-96 1.00 Excellent
95-91 1.25
90-86 1.50 Very Good
85-81 1.75
80-76 2.00 Good
75-72 2.25
Satisfactory
71-68 2.50
2.75
67-64 Passing
3.00
Failure I
63-60 5.00

Below 60
Classroom Rules, Etiquette, and Feedback Concerns

Academic Honesty
All students are expected to be academically honest. Cheating, lying and other forms of unethical
behavior will not be tolerated. Any student found guilty of cheating in any assignment, quiz, examination
or plagiarism in submitted course requirement will receive a grade of 5.0 or failure in the said quiz or
examination or plagiarism in submitted course requirements.

Absence and Tardiness

The University policy on absences and tardiness is hereby adopted.

Gadget
Unless authorized by the professor, use of cellphone, laptop, tablet and other similar gadgets inside the
classroom is strictly prohibited.

Quiz and Major Examination

Quiz may be announced or unannounced, while major examination is always announced. Special quiz or
examination is given if a student can present to the department valid reason(s), otherwise no special quiz
or examination shall be given.

Dress Code
The University dress code is hereby adopted; department uniform will be imposed for students as
scheduled.
 Submission of Course Requirements
All course requirements shall be submitted on the date scheduled; otherwise the professor may at his
discretion refuse to accept such requirements. If a professor would accept late course requirement, there
shall be deduction points to be given to the student’s submitted requirements.

Others
The University code of conduct on matters not covered by this syllabus
shall be adopted.

Prepared by: Noted by: Approved by:

PROF. EARVIN JOHN J. MEDINA DR. Ma. RIZALIA Y. TEVES

DR. SAFA D. MANALA-O, MBA, PHD
Instructor Dean, CEBA
Chairperson, Marketing Department