Professional Documents
Culture Documents
National High School STUDENT LEARNING GUIDE IN FOOD AND BEVERAGE SERVICES
Second Semester, Quarter III, Week 7
Beverages are liquid formulations prepared for human consumption which have thirst-quenching, refreshing,
stimulating and nourishing qualities. Some beverage replenishes the body’s fluids loss due to perspiration. They also
provide nutrients like mineral salts and vitamins. For example, milk is a source of calcium and citrus fruit-based drinks
have vitamin C. Most beverages supply energy in the form of sugar or alcohol. Generally, people drink to quench thirst,
enjoy social meeting, to propose a toast, or just to enjoy the taste of the beverage.
Glassware
refers to items used as beverage vessels or containers, typically made from glass. The choice of the right glass is a
vital element if the beverage is to be invitingly presented to the guest. Well-designed glassware combines elegance,
strength and stability, and should be smooth rimmed and of clear glass. .
Standard shapes and sizes of glassware are available to serve specific wines, cocktails, and other beverages. Most
glassware can be described as:
Tumblers are flat-bottomed glasses with no handle, foot, or stem
Footed glasses have a bowl shaped container above a flat base but no stem
Stemware has a bowl-shaped container on a stem over a flat base Glassware available for food service
operations includes common glass, fully tempered and lead crystal.
1
…Bringing our school closer to your home…
It is known to have 24% lead crystal, and also known as flint glass this glassware is known for its brilliance and
clarity, but it is expensive. For that reason, it is best suited to fine-dining establishments
HANDLING GLASSWARE
Important considerations in handling glassware:
Glassware should always be stored upside down in an appropriate rack
Check glassware frequently to ensure that it is free from cracks or chips and that is thoroughly cleaned.
Use a beverage tray to carry glasses in the dining room.
Carry clean stemmed glassware by hand, inverting the glasses and placing their bases between the fingers and the
weight of the base of the next glass. Depending on dexterity, hand size, and experience, the server may carry as
many as 16 glasses this way.
When presenting a set number of glasses onto a cover, be aware of accepted industry standards. Wine or beverage
glasses are placed to the right of the water goblet in a sequence from right to left, the one furthest to the right
being used first.
STANDARD SIZES AND SHAPES
Glassware is available in a variety of sizes and shapes as shown in the following examples.
Types of Glassware
1. BEER MUG OR STEIN - A beer mug takes its shape from the traditional
German beer stein or tankard made of pewter, silver, wood, porcelain,
earthenware or glass; sometimes with a hinged lid and levered thumb
lift.
2. FLUTE GLASS - is the preferred serving vessel for Belgian Lambic and fruit
beers, and sometimes champagne. The narrow shape helps maintaincarbonation
while providing a strong aromatic front. Flute glasses display the lively carbonation
sparkling color, and soft lacing of this distinct style of beverage.
4. SNIFTERS- Typically used for serving brandy and cognac, a snifter is ideal for
capturing the volatiles of aromatic beers such as Belgian ales, India pale ales,
Barley wines, and wheat wines. The shape helps trap the volatiles while allowing
swirling to agitate them and produce an intense aroma.
7. WHITE WINE GLASS- White wine glasses are generally narrower, although not
as narrow as champagne flutes, with somewhat straight or tulip-shaped sides. The
narrowness of the white wine glass allows the chilled wine to retain its temperature
for two reasons:
The reduced surface area of the glass as compared to red wine glasses
means less air circulating around the glass which warms the wine..
The smaller bowl of the glass means less contact between the hand and the
glass. Body heat does not transfer as easily or as fast as the wine.
10. COUPETTE GLASS - A modified version of the cocktail glass which is used for
serving drinks. The rim of the glass is coated in either sugar or salt or any other
condiments. This is used for more exotic drinks such as margaritas.
3
…Bringing our school closer to your home…
11. OLD FASHIONED GLASS - The Old-Fashioned glass, rocks glass, or lowball, is
a short tumbler used for serving liquor “on the rocks” which means over ice, or
cocktails having few ingredients. It is named after the old fashioned cocktail,
traditionally served in such a glass. A white Russians traditionally served in the
Old Fashioned Glass.
12. BEER GLASS OR PILSNER - The Old-Fashioned glass, rocks glass, or lowball,
is a short tumbler used for serving liquor “on the rocks” which means over ice, or
cocktails having few ingredients. It is named after the old fashioned cocktail,
traditionally served in such a glass. A white Russians traditionally served in the
Old Fashioned Glass.
13. PITCHER This larger container usually has a handle and a lip or spout for pouring
the contents into several glasses which is available in glass or plastic. Pitchers are
generally used for serving beer from a beer keg or draft beer.
14. YARD GLASS- A yard glass is a very tall glass used for drinking beer; a yard or
yard of ale also refers to the quantity of the beer held by such a glass. The glass is
approximately one-yard-long and holds two imperial pints (1.14 liters) of liquid.
The glass is shaped with a bulb at the bottom, and a widening shaft which
constitutes most of the height. Because of the glass is so long ad in any case does
not usually have a stable flat base, it is hung on the wall when not in use.
15. COFFEE MUG- A coffee mug is a smaller version of the beer mug. It is made of
thick heavy glass and used for coffee.
4
…Bringing our school closer to your home…
16. IRISH COFFEE CUP- A uniquely shaped glass with a handle that is used to
serve any hot beverage such as Spanish coffee, Irish coffee, or cocoa.
*In serving beverage we have to check beverages orders for presentation and appropriate
garnishes, beverages should be serve at appropriate times during the meal and efficiently
according to established standard of service at the right temperature. Open full bottle wine
orders efficiently with minimal disturbance to the other guest and carry out wine service in
MAKE SURE THE BEVERAGE ARE MADE accordance
AS with• establishment
Keep in mindprocedures
the order in which you will serve the
ORDERED: drinks so your
tray will be balanced until the last drink is removed.
• 1 or 2 minute after having punched your order in the • Balance the tray at shoulder level on your fingertips,
POS terminal, not on your
or delivered the written Captain Order copies to the forearm. If the tray is carried on your forearm, there are
kitchen and chances
cashier, go to the bar counter. that it may tip over.
• Mixing, pouring, garnishing and serving drinks the • Keep your back straight as you stand up.
same way every • If required steady the tray with your free hand.
time is the mark of a quality operation.
• Give priority to ladies orders. SERVE BEVERAGE TO THE GUEST:
• Always serve ladies first and host of the group last.
CHECK EACH BEVERAGE FOR THE • If the beverage napkins at your hotel are having a logo,
FOLLOWING: then place
• Is it the correct beverage? the napkin in such a way that the logo faces the guest.
• Is the glass used to serve the beverage correct? • Avoid reaching across guest. Move around the table
• Is the garnish correct? and serve every
• Have special instructions been followed? guest from right side with your right hand when
• Has anything spilled over the side? possible.
• Handle stemmed glasses by the stem or base. Your
PLACE DRINKS ON THE BEVERAGE TRAY: hands will warm
• Carry the drinks to the table concerned (always with a the drink if you touch the outside of the glass. Never put
tray). your fingers
• Line the tray with the linen napkin to improve the look inside the glass.
of the tray • Place the glass on the center of beverage napkin.
and to avoid spills and moisture. • Follow the guest check or order pad to serve the correct
• Keep extra napkins on the tray. drinks to
• Pick up the beverage items from the bar counter. each guest. Do not ask who ordered which drink.
• Before leaving the counter, double-check the items • It is also a good practice to repeat the name of the drink
with the Captain and any
Order. special request as you serve each drink to ensure that it
is correct.
CARRY THE TRAY TO THE TABLE: • Be sure that all the beverage items for the table
• Carry with the left hand horizontally under the tray concerned have
center and if it arrived.
is a large tray, use both hands. • Double check all the drinks with the Captain order one
by one.
5
…Bringing our school closer to your home…
Place the drinks sequentially on the beverage tray so that the first drink served is closest to the server and the last
drink served is closest to the server and the last drink is the farthest away.
Carry beverages on a well-balanced beverage tray with the left hand and serve with the right hand from the
guest’s right side.
Never place your fingers near the rim of the cup or glass.
Hold a stemmed glass by the stem and a base glass by the bottom third of the glass.
Make sure that glassware, cups, saucers, and utensils are clean, and present a new glass or cup and saucer with
each new beverage.
Never overfill the glass or cup.
Use a cold glass for cold beverages and a warm cup for hot beverages.
Place a cocktail or beverage napkin under the glass when serving on a hard uncovered surface.
If a beverage is spilled, remove the glass or cup and saucer, and replace it with a new beverage.
MINERAL WATER
Mineral water should be served cold and poured into a glass that is shaped differently from the water goblet for
easier identification. Avoid adding ice unless the guest request it. Guests often order mineral water because they dislike
the taste of tap water’s waste. Melting ice will add tap water flavors to the mineral water.
DRINK SERVICE
WINE SERVICE
Familiarity with the establishment’s wine list and the basic principles of pairing wine with food is critical to a
server’ success. Before suggesting a wine to guest, ask first what kinds of wines they like to avoid before making
suggestions.
Be aware of any wines that may not be available or that have a different vintage year from that stated on the wine list. Use
the following tips to help guests select wines:
1. Take the wine order from the host, either by name or bin number.
2. Check the wine label and vintage accuracy before presenting the bottle to the guest.
3. Pre-set the appropriate wine glasses by handling the stems only. Bring the bucket to the table if serving a white
wine. In formal settings, an additional tasting glass may be brought for the host to taste the wine.
4. Determine who will be having wine and ensure that all guest are of legal drinking age.
5. Present the wine to the host for verification and repeat the wine’s brand, variety or classification, appellation, and
vintage.
6. Determine when the guests want their wine poured.
7. Pour 1 ounce (30 ml) of wine for the host for tasting purposes. If the wine is refused, determine the reason and
find the manager. A faulty cork occasionally compromises the flavour of the wine. In that event, the manager may
replace the wine with another bottle.
8. Avoid reaching in front of the guest to pour. Delicately pour wine in a continuous flow for each person from the
right side and with the right hand, twisting the bottle at the end of each pour to avoid drips.
9. Return the wine to the wine bucket or to the chiller on the table with the label facing the host.
10. Avoid over pouring wine.
11. Discreetly allow the host to know when the bottle is empty and determine whether another bottle is desired. If the
host orders another bottle of wine, bring a clean glass for tasting, even if it is the same wine.
12. If guest switch to a different wine, bring clean and appropriate wine glasses.
13. When guest have finished the bottle and do not require another, remove it from the table before removing the
wine glasses.
7
…Bringing our school closer to your home…
affixed to the surface of the cork, perforate the seal with the worm of the corkscrew before proceeding with cork
removal.
5. Insert the worm of the corkscrew into the center of the cork, and twist until four turns of the worm are in the cork.
Place the corkscrew lever onto lips of the bottle, break the seal, and pull the cork straight out using the lever. If
necessary, use a delicate wriggling motion to remove the cork completely. Unscrew the cork from the corkscrew.
6. Use a clean napkin to wipe any particles from the mouth of the bottle
7. Present the cork to the host’s right side by placing it on a doily on a plate. The host will examine the condition of
the cork to determine the storage conditions of the wine. Remove the plate and cork from the table after the guest
has been served the wine.
8. Remove the bottle from the chiller or bucket, holding the bottle over the long folded portion of the service towel
collar, leaving the label exposed to the guest’s view.
9. Pour about one ounce (30 ml) of the wine into the tasting glass for the host approval.
10. After the wine has been approved, pour wine for the other guest, serving the host last.
11. After pouring the wine in three- or four- ounce (90- or-120 ml) servings, place the bottle back into the ice bucket
or chiller and fold a service towel over the top of the bucket.
12. Avoid pouring more than three or four ounces of wine at a time to prevent warming that may impair the flavour.
Pouring smaller servings is specially important with dessert wines, which are often consumed more slowly so that
guest can savoir their flavors.
The senses of taste and smell are important to the appreciation and enjoyment of wine. The volatile compounds
of red wine are released at higher temperature than those of white wine, so red wine’s aromas are easier to detect at 60-65
℉ (16-18 ℃)
White wines should be chilled so that their acidity is less pronounced on the palate. As a general guideline, the
higher the acidity in wine, the lower the serving temperature should be to preserve the balance of the wine on the palate.
Whites
Dessert and Sparkling wine- 40-45℉ (4-7 ℃)
White wines, Roses, Sherried- 45-50 ℉ (7-10 ℃)
Best Champagne
Best quality Dry whites, Light – 50- 55 ℉ (10-13 ℃)
Reds (e.g. Beaujolais Nouveau)
Light Reds, Ordinary Bordeaux- 55-60 ℉ (13-16 ℃)
Full-Bodied Red wines- 60-65 ℉ (16-18 ℃)
8
…Bringing our school closer to your home…
Fill each glass with 3 to 5 ounces of wine. The wine glass should not be more than half full at any time.
Replace the bottle in the ice bucket (if white wine or sparkling wine)
When pouring the wine, never allow the bottle to touch the rim of the glass.
As you pour, make sure the label is always fronting to each guest.
To pour, use your wrist! Tip the bottle slowly downward until the wine begins to flow. When the wine has been
poured, pivot the wrist, and twist the neck of the bottle upward, so the wine will not drip from the bottle, and
avoid any spillage.
Touch the tip of the bottle with a clean, folded serviette/napkin to catch any drip from the bottle.
Refill glasses as they are emptied. Do no wait to be asked.
ONE-STEP SERVICE means that the warmed cups and saucers, spoons, and condiments are brought to the
table on a beverage tray at the same time as the coffee or teapot. The service ware and condiments are placed
appropriately on the table first, and then the server pours coffee or tea in the cup.
A TWO-STEP SERVICE requires the cups and saucers, service ware and condiments being brought to the
table first and then the server returning with the coffee or teapot to pour it into the cups.
1. Coffee or teapots and cups should be warmed prior to service.
2. When using a beverage tray, the lip of the cup and spoons should not come into contact with the surface of the
tray.
3. The cup and saucer should be placed to the right of the cover, with the handle at a 4 o’clock position. The spoon
may be placed to the right above the cup on the saucer or directly on the table to the right of the cup and saucer.
4. Cream, half-and half, or milk should be kept refrigerated and poured into a creamer immediately prior to service.
In upscale restaurants, the cream or milk might be heated.
5. If unwrapped sugar cubes are used, tongs should be provided. The creamer and sugar bowl should be placed in
front of the guest of honor or women at the table.
COFFEE SERVICE
Depending on the style of the meal, coffee cups may be either preset on the table or brought to the table when
the guest orders coffee. Breakfast service often requires presetting coffee cups, saucers, spoons and sugar and sweeteners.
TEA SERVICE
Tea generally refers to beverage that is made from an infusion of the leaves of Camellia sinensis prepared in
boiling water. There are, however, a number of herbal blends that also fall into this category. The following fundamentals
are essential to steeping the perfect cup of tea:
Most establishments use commercial badged tea because it is convenient, but higher quality loose teas are often
used in the fine dining establishment.
Use the following procedures when serving tea:
1. When a guest request tea, bring a selection of the available teas for the guest’s perusal.
2. After the guest selects a tea, place the packet on a doilied bread and butter plate, or put the loose tea in a water
strainer
3. Preset a warm cup on saucer, a spoon on the table to the right of the guest, sugar ad sweeteners, and lemon
wedges or a creamer with milk, depending on the guest’s request.
4. If using a teabag, the guest may determine how strong or weak the tea should be. Place the teapot with the teabag
propped against it on a doilied bread and butter plate to the right of the cup.
9
…Bringing our school closer to your home…
5. For serving loose-leaf tea, place the tea in a warmed teapot, and fill the pot with boiling water. After the tea has
steeped for the required time, strain the tea into the cup through a tea strainer.
These are the recommended steeping times and temperatures for various kinds of tea:
Green Tea- Steeped at 160- 180 ℉(71-82 ℃) for two to three minutes
Red Tea- Steeped at 195-212 ℉ (91-100 ℃) for three to four minutes
Black Tea-Steeped at 200-212 ℉ (93-100 ℃) for three to four minutes.
ICED TEA
More than 80 percent of the consumed in United States is iced tea. Iced tea can be prepared from powdered tea
concentrate, or a concentrate made on the premises.
To make iced tea from a liquid concentrate, steep the tea for about ten minutes in a quarter of the quantity of
boiling water needed for fresh hot tea. Remove the bags, or strain loose-leaf tea. Dissolve sugar or other sweetener in the
hot concentrate. To serve, blend one-part concentrate and two parts fresh water, served in a highball glass or tall goblet
filled with ice.
YOUR TASKS!
1.)
5.)
8.)
Remember this!
Beverages not only provide essential hydration but can also be a source of other nutrients. As well as energy
some beverages can be a source of vitamins and minerals, protein, fats and other carbohydrates.
10
…Bringing our school closer to your home…
Situation
A couple had a dinner in a fine dining restaurant. They are having a steak for tonight.
*Improvise a wine bottle. You do not need to buy a new one
Set A. Your performance will be rated using this rubric.
PERFORMANCELEVEL
5 4 3
Criteria Total
Excellent Very Satisfactory Satisfactory
Beverage orders are
Beverage Beverage order was served Beverage was served in a nice
picked up promptly form
orders in a proper and correct way way.
the bar.
SET B: For those who have no gadgets and internet connection, you will also perform the task, after that narrate how you
execute the given tasks in two to three (2-3) paragraphs.
CRITERIA PERFORMANCELEVEL
5 4 3 TOTAL
Excellent Very Satisfactory Satisfactory
Clarity Exceptionally clear Generally clear and easy to Lacked clarity and
and easy to understand understand difficult to understand
WRAP-UP ACTIVITY
REFERENCES
12
…Bringing our school closer to your home…
1