MANAGEMENT AND OPERATIONS

Lecture: Nguyen Minh Triet

Written By: Pham Huu Khai
ID Number: B180032
2nd Assignment of Management and Operating
A2: Leaders and Operations Management
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 INTRODUCTION
I. Introduce the main operations of the organization.

II. Details of each major functioning function, identifying the manager's roles and
responsibilities in the main operational functions.

III. Describe the following key operational approaches and their value to operation
management in the organization.

IV. Give the assessment of the impact of external business environment factors influencing the
decision making by managers and leaders.

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I. Introduce the main operations of the organization.

SERVICE

• Facilities and equipment

• Student support and employment center
• Library
• Dormitory service
• Health Service

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II. Details of each major functioning function, identifying the manager's roles and
responsibilities in the main operational functions.

EQUIPMENT MANAGEMENT DEPARTMENT LIBRARY

Head manager: Mrs. Nguyen Hong Thanh Head manager: Tran Quang

ADMISSIONS AND BUSINESS RELATIONS

DORMITORY MANAGEMENT OFFICE
DEPARTMENT
Head manager: Nguyen Lai Duong Phong
Head manager: Ths. Nguyen Thai Chau

HEALTH DEPARTMENT:
Head manager: Nguyen Thanh Hai

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III. Describe the following key operational approaches and their value to operation management in
the organization.
1. Six Sigma principles

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2. Lean production.

The Seven waste Education process

Defects / Mistake ✓ Infrastructure is in short supply
✓ Not promptly notify employees of new policies.
✓ The condition of the training facilities and equipment
✓ Condition of facilities, training equipment

Waiting ✓ classroom - waiting for students to submit assignments

or attend lectures
✓ Meeting room - waiting for people so that a meeting
can begin.
Transportation ✓ Pick up and drop off students by bus
✓ Bring homework to mark up
✓ Moving information to student through mail or phone

Over-production ✓ Too many students are signing up for the same facility,
an activity.
✓ Organize too many activities or clubs where students
join too little or no
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Over-processing ✓ All the students had to line up to cause chaos.
✓ Electronic and paper copies of assignments must be
submitted in person and submitted a copy online as
well.
✓ Teach all students with the same level.
✓ Asking teachers to teach unnecessary programs to
students

Inventory ✓ Students cannot use outdated or damaged equipment.

✓ Libraries offer only a few books leading to a queue
✓ Excess consumer goods

Motion ✓ Schedule classes for class but the locations are widely
spaced
✓ The teacher moves uncomfortably to the other classes.

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3. The principles of total quality management (TQM).

STRATEGIC PLANNING TQM

feedback
TEACHING AND LEARNING PROCESS

Teacher's Manage the Manage test activities,

INPUT teaching implementation of evaluate learning OUTPUT
management teacher teaching results of teachers for
process content programs test students

₋ Manage processes with the PDCA cycle

₋ Working group
₋ Quality control tool (SQC)
QUALITY CULTURE ENVIRONMENT
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4. The concept of continuous improvement (Kaizen).

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IV. Give the assessment of the impact of external business environment factors influencing
the decision making by managers and leaders.
1. List stakeholders for the business.

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2. Identify the different dimensions of the organization business environment (PESTL)

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3. Discuss to establish the link between good leaders/management and the above-mentioned concepts: how they
affect their decision-making

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CONCLUSION

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