Type of Crisis Responsibility Position Type of Crisis Responsibility Position

Perform proper use of Fire Ensure the calmness of Front of the

Back of the
Extinguisher and switch on everyone. House (FOH)
House (BOH)
Fire alert.
Switch off Electrical panel and Negotiator with the robbers. Shift Manager
safe keep necessary Shift Manager
documents and cash. Front of the
Coordinate to Local Police
Assist customers to evacuation House (FOH)
Front of the Station.
exits and safe area and Team Leader
perform head count after.
House (FOH) ROBBERY Coordinate Crisis Management
FIRE Front of the Team (Area Manager) and data
Restaurant
Coordinate Local Fire Station Manager
House (FOH) gathering
or other agency
Team Leader
Coordinate Crisis Management Ensure the crime scene is safe. Shift Manager
Restaurant
Team (Area Manager) and
Manager Assist customers to evacuation Front of the
data gathering
exits and safe area. House (FOH)
Final sweep for remaining
Shift Manager Any Team
individual inside the store Cardio Pulmonary
Member who is a
Instruct everyone to duck, All Team Resuscitation/ First Aid (when
Certified First
cover and hold Members necessary)
Aider
Switch off Electrical panel and Front of the
Call Emergency Response
safe keep necessary Shift Manager House (FOH)
Medical Team/ Ambulance
Team Leader
documents and cash.
Perform proper use of Fire
Emergency/
Back of the Secure sample of food. Solicit
Extinguisher and switch on Food pertinent information.
Shift Manager
House (BOH)
Fire alert (in case of fire) Poisoning Coordinate with other outlets/
Assist customers to evacuation branches for alternate
Front of the
EARTHQUAKE exits and safe area and
House (FOH) workforce in cases of food Restaurant
perform head count after. poisoning for majority of Manager
Front of the manpower. Coordination to
Coordinate Local Fire Station,
House (FOH) Area Manager
Hospital and other agency
Team Leader Front of the
Coordinate Crisis Management Coordinate to Local Police
Restaurant House (FOH)
Team (Area Manager) and Station and Hospital
Manager Fight/ Team Leader
data gathering
Assault/ Safe keep necessary
Shift Manager
Final sweep for remaining documents and cash.
individual inside the store
Shift Manager Hostage
Coordinate Crisis Management
Placing all kitchen equipment, Back of the
Taking/ Team (Area Manager) and data
Restaurant
Bomb Manager
materials and stocks to safety. House (BOH) gathering
Placing all dining equipment, Front of the Threat Assist customers to evacuation
Front of the
exits and safe area and perform
materials and stocks to safety. House (FOH) House (FOH)
head count after.
Switch off Electrical panel and
safe keep necessary Shift Manager
TYPHOON documents and cash.
Assist customers to evacuation Front of the
exits and safe area and House (FOH)
perform head count after. Team Leader
Coordinate Crisis Management
Team (Area Manager), Restaurant
hospital, fire station (when Manager
applicable) and data gathering.