Aspen Infrastructures Ltd

Coimbatore
FMS - Services
Introduction to Aspen SEZ FMS:

Aspeni-FM tram has a presence in four states, Tamil Nadu,

Karnataka, Gujarat and Maharashtra of which three are Engineering
Special Economic Zones and one is Corporate Head Quarter. There is
a tremendous scope to operate and maintain SEZ as well as the
units in the SEZ, existing and up coming. The discipline of iFM and
the role of facility managers in particular are evolving at two levels:
strategic-tactical and operational. The role of a facility manager to
ensure proper operation of all aspects of a building to create an
optimal, safe and cost effective environment for the occupants to
function.
 Scope of FM Services Provided in SEZ’s

Technical- Soft Services-

Operations and Housekeeping, Customs and Administration , Finance
Security Services
Maintenance Horticulture and Liasioing ,HR. legal and ePM
landscaping

1. O&M of Main Power Substation 1. Maint. of peripheral boundary wall enclosure

2. O&M of Water supply network. 2. Security services for common areas of SEZ
3. Maint. of power back up facilities 3. Security surveillance of men and material
4. Maint. of main spine and internal roads movement at SEZ Gate
5. Maint. of common area illumination systems 4. Office Infrastructure maintenance of customs
6. Maint. of storm water drainage systems. office within the SEZ.
7. Maint. of electrical connectivity to single point of 5. Deputation of officials for customs clearance and
delivery on client plot. certification .
8. Maint. of water distribution systems to single point of 6. Administrative support and co-ordination with
delivery on client plot Govt. agencies providing utility services
9. Housekeeping of common areas inclusive of installed 7. Administrative support and co-ordination with
infrastructure setups Customs and SEZ officials.
10. Horticulture and landscaping of developers area 8. Administrative support and co-ordination with
11. Maintenance of general parking area local Laisioning officials, providing man power,
Logistics, Catering and ePM services
 We Are Skeiron Group

• Aspen stands for Synergy in Infrastructure

• Aspen binds Synergy & Infrastructure symbolizes our core business focus on
Efficiency, Effectiveness, Excellence, Ecology, Economics and Environment.

• Aspen provides integrated solutions to Infrastructure developments. This entails

Business strategy, conceptualization, Project Management, Engineering
Procurement and Construction, Operations/maintenance and Hospitality.
 Vision

• We will be an industry leader in Engineering,

Construction and Services, providing “Total
Quality and Cost-effective Integrated Solutions
on Time”, setting Industry benchmarks, achieving
customer satisfaction and dedicated to
sustainable development.

• We will continually work towards employee

development by providing a conducive work
environment that empowers through knowledge
& innovation.
 Aspen Set up with a vision to conceptualize,
invest, develop & maintain hi-tech industrial
infrastructure in India and worldwide .

A decade comprising of cross-functional

expertise now makes us an Innovative and
Integrated solution provider to infrastructure
A Little About developments

Us
Concept to commissioning service provider
with business verticals like Project
Management, Engineering Procurement and
Construction & Facility Management Services.
Our Achievements; Our Expertise

• Accomplished over 150 successful projects globally

• A remarkable 1400 acres of Hi-tech Engineering SEZ developments in Vadodara, Coimbatore

and Mangalore

• Over 1.5 million sq. ft. of top class work spaces, campuses and social infrastructure.

• A proficient team of project management professionals, engineers, architects, sustainability

experts, EHS with international accreditations.

• Structured organisation designed to deliver best in class services with a client centric
approach

• Over 3 million sq. ft. of industrial construction

 • AESA (Architects, Engineers, Surveyors Association) Award for -
• Best Corporate Building Award to Ar. Christopher Benninger
• Economic Times ACETECH Leaders in Infrastructure Awards for -
• - Best Commercial Project of the Year
• - Best Interior Award to Space Matrix in association with Tao Architecture

Awards for •
•
- Best Architecture Awards to Christopher Charles Benninger Architects (CCBA)
- Best Eco – Initiatives Awards – Environmental Design Solution

Suzlon One •
•
Century Ply - Aces of Space Design Awards 2010
- Ace of Space - Commercial Project of the Year to CCBA

Earth •
•
- Ace of Space - Sustainable Design of the Year to CCBA
Aspen bags the Realty Plus award for –
• Environment Friendly Project of the Year 2010 - Commercial
• Aspen bags the Property Award for –
• Green Building of the Year 2010
• CNBC AWAAZ CRISIL CREDAI Real Estate Awards 2011
• Best Corporate Architecture to CCBA
Awards for Suzlon One Earth

International Property
Awards
Suzlon One Earth – Global
Headquarters of Suzlon Group, a
project Managed, Conceived and
Executed by Synefra E&C Ltd., MIPIM ASIA AWARDS 2011
was the Regional Winner – Asia Suzlon One Earth, a project conceived,
Pacific in the category of “Best managed and executed by Synefra E&C
Office Development” Ltd., was selected as one of the 3
in the International winners in the MIPIM Asia Awards 2011
in the Best Green Buildings Category.
Property Awards 2011
Other Awards and Accolades

• Udyog Rattan Award 2010 by Institute of Economic Studies to Shri. J R

Tanti

• Excellence Award for Productivity, Quality, Innovation and

Management presented by Institute of Economic Studies to Aspen

• Green CSR Award 2010 to Aspen for Green Company of the Year
2010 by Green Energy Foundation in association with UNESCO.

• Sustainability Leader of the Year award 2010 for Shri. J R Tanti by

Economic Times ACETECH
Memberships

Aspen is a member of the Green Building Council – US chapter and India Chapter. The
Managing Director, Mr J R Tanti is the co-chairperson of the Pune Chapter of IGBC.
Aspen is also a member of ADaRSH (Association for Development and Research for
Sustainable Habitats)
 AspenPark – FMS Vision

▪ To become the premier Global Facilities Management Expert in offering world class reliable
services at an optimum price
▪ First choice for stakeholders
▪ Leader in practicing best systems and procedures
▪ Maintaining high quality Environment
▪ Be a role model in its class
▪ Delighted customers through Innovative and high performance services
▪ Creating and sustaining a great business place.
Aspen – FMS Mission

“Consistently offering high standards of services in

operating and maintaining the infrastructure by
adopting latest user-friendly technology and methods
which is economically, socially and environmentally
sustainable.”
Business Model

Total
Outsourcing

Partial AspenPark Partial

Outsourcing FMS Outsourcing

Zero
Outsourcing
What we offer?

At Aspen, we pride ourselves on the myriad of services we offer. Taking into account, our
client's every need we have devised our service package to cater to every single one of
these needs and requirements.

Integrated Facility Management

One Stop Shop Services

O&M Corporate Soft

Services services Services

FM Consultancy

Project Management
(small projects)
What we do?
 Service Bouquet
FM Financial Project
Services Management Management

• Utilities Management • Budgeting • Moves and

• Energy Management • Purchasing Rearrangements
• Services Audits • Accounting • Schedule of Rates
• Continuous Improvement • Reporting Work
• Transport • Benchmarking
• Security • Cost Allocations
• Housekeeping
• Landscaping
• Catering
• Reprographics
• Switchboard/Reception
• Mail and Courier Services
• Waste Management
• Help Desk Management
• Staffing solutions

Support Services – Head Office

 Our strength

Our four pillars of strength aid us in achieving global recognition. Our cost-effective, focused, flexible and innovative
solutions, ensure that our clients always achieve the pinnacles of success.

Cost Effective Focus Flexibility Innovation

• Competent Manpower
Sourcing locally
• Covert fixed costs to variable
costs
• India Centric benefits – IT &
HR
• Highly Professional
• High end FM & Other service
solutions
• High business Ethics
• Pure Services Approach
• Build and Operate strength
• Management of Tech services
and Soft services
• IT enable FM solutions
• Best in class processes
• Model Asset Management
• Continual improvement of
process
• Customized FM solutions
Our Key Principles

Our key principles keep us firmly ahead of our competition. Not only do we provide unmatched services, but
we also have a principled and stringent system which allows very little margin for errors.

CRM

Reduced Life cycle

Cost EHS
Aspen

Risk Analysis and

Enhance Asset Life Mitigation Plan
 Value addition to the Customers

In keeping with our business principles, we believe in going the extra mile to provide certain value-
additions to our customers which go a long way in assuring our customers.

Direct
approach

Transparency Prompt services

Increase
Sense of
Stakeholder Cost efficient
belongingness
Value

Lean Management Better control

High
productivity
 Our approach strategy

Client expectations

Quality
Customer Work Environment Health & Technology
Management
service processes safety program systems
system

Key performance indicator / SLAs Quality Objectives

EHS Security Comfort & Convenience Maintenance standard Cost control

 Business Process Management System (BPMS)

1 2 3 4 5 6 7 8 9
Create Process Identify Process Create
Document Document Performance Develop Improve
Mission Measures P rocess Data Collection
P rocess Critical to Quality Monitoring Dashboards P rocess
Management System

Phase - I Phase- II Phase-III

• Prepare Job Card For HK and M&E Staff • Prepare Draft SLA measures • Monitor SLA’s
• Prepare Standard Operating Procedures • Prepare daily/weekly/monthly • Escalation Metrics
• Customize the Checklists & Logbook Reporting system • Finalize Monthly Management Reports
• Duty Roster & Attendance System • Validate the Process Maps • Review BPMS
• Process Mapping of Mailroom, Help Desk etc • Identify the area for Process
• Procurement Data Tracking System Improvement
• Prepare Ongoing Training Schedule • Training on SLA’s
 Customer Relationship Management

We strive to actively manage customer relationships to achieve maximum and transparent mutual benefits; thereby
resulting in a strong bond between customers and us.

Through business proposals,

branding etc.

Customer acquisition

Ensuring steady revenue streams Customer Life Through maximizing customization

& customer generated marketing (CGM) Cycle & service
Management

Customer Loyalty Customer Development

Leveraging Customer base

for Cross Selling

Customer equity
 Client Feedback Mechanism

We have a unique and definitive process to filter customer feedback. Reviewed in three models - Quarterly, Monthly and Daily
- we take our feedback (whether appreciation or censure) as a challenge to prove and outdo ourselves every time.

Daily
Help desk

Monthly
Client feedback form

Quarterly
Client feedback form Random sample
 Typical SEZ Organization structure

DGM –iFMS

AGM – SEZ iFMS

Manager Manager Manager

HR & Manager Liaison &
Tech transport & Finance &
Admin (1) Manager Catering, Security (1) PRO (1)
services (1) Logistics (1) Acounts (1)
& Mail room (1)
 Site Organization structure

Facility Manager

Help Desk Executive Support Services

- HR Executive
- Accounts/Proc Exec
Shift Executive
- Store Asst

Engineering Dept Admin Services Housekeeping HSE

Head - Engineering Admin Manager Exec. Housekeeper Manager – Safety

M&E Team Admin Team HK Team

Existing Unit Holders

• M/s. SE Forge Ltd.

- German technology equipped foundry
• M/s Suzlon Energy Ltd.
- World class Wind Turbine Control Panel and
Generators Manufacturer
• M/s. ZF Wind Power Coimpatore Pvt. Ltd
- A Belgium based Gear Box Manufacturer