Job Profile & Description

Housekeeping Steward
Department Housekeeping
Aim of the Position Assures a high level of cleanliness of the assigned area
Job Title Housekeeping Steward
Line Manager Assistant Housekeeping Manager
Incentive Bonus No
Resources Managed No
JOB PROFILE

Budget Managed No
Education Secondary School in tourism
& Professional Experience At least 6 months in Hotel or Cruise ships or Resorts in similar position
Role Description Professional Certifications None
Technical Skills Knowledge of cleaning
1 2 3 4 5
(A1-A2) (B1) (B2) (C1) (C2)
English 
Language skills Third Language*
Fourth Language*
Additional language**

Language Skills - Levels

Can understand with ease everything heard or read. Can express very fluently and precisely differentiating shades of meanings. Mother
5 C2
tongue.
4 C1 Can understand a wide range of demanding, longer texts and recognize implicit meaning. Can express fluently and spontaneously.

3 B2 Can understand the main ideas of complex texts. Can interact with a degree of fluency and spontaneity with native speakers.

2 B1 Can understand the main points of clear standard input on familiar matters regularly encountered in work, leisure, etc.
A1 Can understand and use familiar everyday expressions and very basic phrases aimed at the satisfaction of needs of a concrete type.
1
A2 Can communicate in a simple and direct exchange of information.
*One of the following: Italian, French, German, Spanish, Portuguese, Chinese (Mandarin) ** For English mother tongue

Professional Critical
Entrepreneurial Thinks strategically. Has a broad and forward-thinking approach. Focuses on financial
Spirit results.
Feels accountable for results. Is proactive and ready to take decisions up to own
Result Orientation 
responsibility. Plans the work and monitors that results are achieved.
COSTA LEADERSHIP MODEL

Leading & Leads and drives people towards targets. Empowers people as appropriate and builds
Developing People commitment. Recognizes talent and develops people.
Is safety driven. Understands and respects rules. Is proactive and accountable for his/her
H.E.S.S. 
safety behaviour. Promotes sustainability.
Is curious. Anticipates change and implements new ideas and solutions. Challenges the
Innovation
status quo.
Puts Guests and internal clients at the center. Is service driven. Ensures an excellent service
Service & Quality 
quality. Makes sure expectations are exceeded in line with brand positioning.
Is open and adapts to change. Supports Company-driven change and exploits
Change opportunities that changes might bring. Understands environment’s evolution and reacts
positively.
Communicates effectively; Works in team; Develops network; Adopts a transparent and
Cooperation 
respectful approach; Relates to others considering and respecting diversity.
Fully respects the Code of Business Ethics and Corporation standards; Always adopts an
Ethics 
ethical approach in line with Company values.

Version: 18 November 2015

Job Profile & Description

Relevan. PM
Description
JOB DESCRIPTION
** Form
Cleans and keeps tidy and clear the assigned area in accordance with sanitation
3 
Main standards
Responsibilities Uses materials and products delivered by supervisor and is responsible for their
3 
employment in order to comply with sanitation standards
Takes active part in a work environment that supports a successful safety culture. Is a
3
dynamic contributor in following safety policy and procedures
** Relevance: 1 Marginal; 2 Secondary; 3 Primary

Version: 18 November 2015