Quiz-I

Programme: BBA (Hons.)-2021

Course Name: VAC [Course Code: BS-COM-271]

Weightage: 10% TIME: 60 Minutes

Answer all the questions. Each question carries five marks.

1. After teaching for years in California, Adie had learned to read students’ nonverbal
behaviours in the classroom. For instance, she could determine from facial
expressions and body posture if a student did not understand the lesson, was bored,
tired, daydreaming, or actually was paying close attention to what was being said.
With this knowledge, Adie could continuously adjust the way she lectured in order to
maintain student attention. However, when she moved to a new position at a Japanese
university, she discovered that students exhibited few, if any, facial expressions, and
sat quietly at their desks with very good posture. What could Adie have done in this
situation in order to measure student interest during her lecture?

2. Based in Cleveland, Ohio, Jim has been managing a software development team in
Pune for the past two years. He has been working closely with Aruna, the Indian team
leader, to develop a new networking program. While Jim has over 25 years of
experience in software development, Aruna knows the program inside and out.
While reviewing his work from the previous week, Jim discovers the he made a
mistake in the programming code. He notices that Aruna corrected his error, but
wonders why Aruna did not bring it to his attention so that he could avoid delays and
keep from making the same mistake in the future.
Analyse the situation. If Jim wants to be notified of his mistakes in the future, how
should he proceed?
3. Mayank has been working as an Information Officer at a foreign consulate in New
Delhi for several years. His boss, Hendrick, wants to reward Mayank for his hard
work and offers him a promotion and pay raise to become an Information Clerk.
Mayank politely declines the offer, leaving Hendrick confused.
Why would Mayank refuse the promotion?
How should Hendrick Proceed?

4. How did men and women acquire their communication styles? Aren’t we just born
that way; did we learn it? Is it nature or nurture?