Professional Documents
Culture Documents
_______________________________________________________
31-D Kangra House Circular Lane University Town Peshawar
Phone No +92 (91) 585 2209-10, Fax: +92 (91) 570 0762
Email: bestpak@brain.net.pk web site: www.bestpak.org
BASIC EDUCATION AND EMPLOYABLE SKILL TRAINING
TABLE OF CONTENTS
SECTION 1: INTRODUCTION: ............................................................................................................. 7
1.1. INCEPTION.............................................................................................................. 7
1.2. VISION ..................................................................................................................... 7
1.3. MISSION STATEMENT ........................................................................................... 7
1.4. BEST VALUES......................................................................................................... 7
1.5. OBJECTIVES ........................................................................................................... 8
1.6. ORGANIZATION STRUCTURE............................................................................... 8
1.7. CORRESPONDENCE ........................................................................................... 10
1.8. DECISION-MAKING............................................................................................... 10
1.9. GUIDING FRAMEWORK ....................................................................................... 10
1.10. PRINCIPLES........................................................................................................ 10
1.11. AMENDMENTS.................................................................................................... 11
1.12. DEFINITION OF TERM........................................................................................ 12
1.13. MONITORING & EVALUATION .......................................................................... 13
LIST OF ANNEXURES
ANNEXURE- C – LEAVE APPLICATION ............................................................................... 30
ANNEXURE- D – MISSION TRAVEL REQUEST ................................................................... 31
ANNEXURE- E – STAFF TRAVEL.......................................................................................... 32
ANNEXURE- F – TRAVEL CLAIM .......................................................................................... 33
ANNEXURE- G – VEHICLE MAINTENANCE ......................................................................... 34
ANNEXURE- H – PAYMENT REQUEST ................................................................................ 35
ANNEXURE- I – PETTY CASH............................................................................................... 36
ANNEXURE- J – REQUISITION FORM ................................................................................. 37
ANNEXURE- K – PAYMENT REQUEST ................................................................................ 38
ANNEXURE- L – CASH DISBURSEMENT............................................................................. 38
ANNEXURE- M – BRS ............................................................................................................ 40
PURPOSE OF SOPs
SCOPE OF SOPs
SECTION 1: INTRODUCTION:
BEST (Basic Education and Employable Skill Training) is a non-profit, non-
governmental, non-political and development oriented organization registered with
the Social Welfare Department, Government of KPK (under Voluntary Social Welfare
Agencies Registration & Control Ordinance 1961) and working as an Implementing
Partner of UNHCR, WFP, UNICEF, UNODC, UN-HABITAT and NEF (National education
Foundation), Ministry of Education, Islamabad for Afghan Refugees, local population
in KPK, FATA, AJK, Momand and Punjab. BEST is also registered with the Ministry of
Planning in Kabul, Afghanistan.
1.1. Inception
BEST was established in April, 2001 and registered with the social Welfare
Department of the Government of NWFP, under the Voluntary Social Welfare
Agencies Registration & Control Ordinance1961(XLVI of 1961).
The main office of the organization is located in University Town Peshawar
and its field offices function in Abbotabad, FATA (Bajuar) and Momand in
Pakistan.
BEST Afghanistan country office is located in the capital city of Kabul.
1.2. Vision
“Creation of peaceful and developed civil society where developed Human
resources and economic opportunities are available in enabling environment”
1.3. Mission statement
“To contribute to poverty alleviation through provision of basic education,
employable skill training and micro / small enterprise development leading to
income generation and employment opportunities in a sustainable way”
1.5. Objectives
To provide the means for people (male/female) to obtain basic education
(formal and non-formal) through best facilities.
To provide the means for people (male, female) to acquire a vocational
technical or other skill facilitated by BEST.
To support, assist or be in any way helpful to an individual or a group of
people who are intending to start a business, trade or commercial activities in
any way, which is in the mandate of the organization or approved by the
board of directors.
To engage in any other development and capacity building activities which
are conducive to the uplift of the poorest and neglected sectors of the
society.
To undertake any emergency and relief related activities.
1.6. Organization structure
The board of directors (B.O.D) of BEST is the strategic apex of the
organization. The roles and functions of B.O.D have been explicitly defined in
the constitution of the organization as well as memorandum of association.
The organization is headed by a full time managing director who is the chief
executive and fully responsible for financial, technical, personnel, operational
matters and entire administration of BEST and shall report to the B.O.D.
BEST is a gender sensitive organization, therefore all positions are open for
men and women.
BEST operates in a decentralized manner and therefore, all its projects,
programs and activities shall be functioning in accordance with the staff
manual as well as the terms and conditions agreed upon by BEST with the
Sponsors / Donors, in the project documents and contract agreements.
1.7. Correspondence
The MD and / or any staff member authorized by him in writing or verbally, shall
have the authority to enter into correspondence with organization heads of other
Agencies / Projects / Donors. The Project Managers, operations, finance and other
heads of departments and units are authorized to correspond with other staff of
BEST but with information to MD and their line Managers.
Staff members shall communicate replies to any correspondence addressed to them
with information to their line managers.
Information regarding visits / inspections to the field / sites by the external agencies
or BEST staff should be communicated to MD and relevant line managers in writing
or verbally.
1.8. Decision-making
The board of directors shall be the strategic apex of the organization, having a
strategic decision making role as laid down in the BEST constitution and
subsequently delegated to MD by the B.O.D.
The MD shall prepare Annual Plan and Budget and present it to B.O.D for approval.
He will also present Annual progress report and any changes / amendments in
policies, procedure and other important matters of strategic nature, to B.O.D for
approval.
The MD, being the chief executive , shall make all decisions necessary for the smooth
functioning of the organization in accordance with the, rules, regulations,
procedures and constitution of BEST.
1.9. Guiding framework
BEST is a registered body, having its constitution, which serves as a guiding
framework for all actions, which is undertaken by the organization and its members
for the delivery of its mandated functions and delivery of services. This staff manual
is in conformity with the BEST constitution. Whenever an amendment is made in the
constitution, the amended document approved by the competent forum (General
Body) shall automatically replace previous versions.
The MD shall be responsible for issuing formal notification for such amendment in
the constitution with the approval of the B.O.D.
1.10. Principles
This staff manual shall be valid for one year and shall replace all previous policies and
procedures. This manual shall be reviewed every year and a new copy shall be issued
to all projects and sections.
The rules laid down hereinafter, shall not contain any article, clause, paragraph or
sentence that is in contradiction to the legal framework of the Islamic Republic of
Pakistan, or Law of natural justice or Human Rights Convention or constitution of the
organization. All such clauses / rules shall be removed by the B.O.D / MD.
Actions taken under removed clauses before the date and time of removal shall be
dealt with as legitimate and justified actions and thus shall stand indemnified unless
specified otherwise by the MD and approved by the B.O.D.
1.11. Amendments
Only in emergency situation, the MD, in consultation with the heads of operations
and finance departments, can amend the staff manual. The amendments will be
documented and shared with the Project Managers and head of sections. The
amended clause will need to be put in the staff manual as an annexure.
1.11.1. The Organisation reserves to itself the right to modify, cancel or amend all or any
of these rules and or supplementary rules issued in connection with these rules
as may be considered necessary and appropriate by the Organisation from time
to time, with the prior approval of the B.O.D / MD.
1.11.2. The Organisation reserves to itself the right of interpreting finally the meaning
and purport of these and/or any amendments, modifications of these rules,
subject to the decision of the B.O.D / MD.
1.11.3. The competent authority may, in relation to staff under special circumstances, in
deserving and otherwise fully justified, in the interest of the Organisation and for
reasons to be recorded in writing, allow relaxation of any or all of these rules
subject to the conditions that all cases of relaxation of rules shall be reported to
the B.O.D in its first meeting following such relaxation.
1.11.4. The MD may, from time to time, in consultation with the senior staff members,
consistent with the principles set out here, issue amendments, additions,
elaborations or office instructions as necessary to expand the provisions of these
rules. For this purpose, guidance may be sought from staff rules of similar
Organisations, if necessary.
1.11.5. Amendments, modifications or supplements to these rules, issued by the MD,
shall remain provisional until approved by the B.O.D.
1.11.6. The full text of the provisional rules shall be reported bi-annually to the B.O.D. If
B.O.D finds that a provisional rule is inconsistent with the intent and purpose of
these rules, it may direct that the rule or amendment be withdrawn or modified.
1.11.7. The provisional rules and amendments reported by the MD taking into account
such modifications and/or deletions, which may be directed by the B.O.D, shall
enter into full force on a date in which the rule is approved by the B.O.D.
1.11.8. The B.O.D shall have the full power to make any amendment, addition or
alteration in these rules, from time to time as may be necessary, provided that at
least two third of the existing members of the B.O.D approve such amendments,
additions. The approved revision of the rules shall be deemed effective from the
date, the said amendment, addition or alteration is approved. However, the
B.O.D will take into account the reviews of the members of the staff.
1.11.9. The rules will be interpreted in the light of broader rules, regulations, enactment
of the Government Registration Act under which the Organisation is registered.
1.12.17. Staff member means and include all full time staff from office boy to MD.
1.12.18. Visiting staff means and includes all those, with an employment contract of less
than one-year duration. However, the appointment shall mention as full in the
appointment letter.
1.12.19. Part-time staff means staff members working less than 40 hours per week in the
Organization. They shall not be entitled to the privileges of full time staff but
through a contract drawn for special period.
1.12.20. Casual staff means a member employed part time and not governed by the rules
of the Organization. However, a contract may be drawn for such staff by the
competent authority or a person entrusted in doing so by the competent
authority.
This being an important segment of the NGO is organized firm footings. The M&E
section is lead by a qualified person with vast experience in the subject field. M&E
section acts as eyes and ears of the management. Its timely activities and inputs
result in flawless and successful completion of all the assigned projects to the entire
satisfaction of donor agencies.
2.1.2. Promotion
Before a position is advertised, the relevant managers should explore the
possibility of promotion of any existing deserving candidate within the best. In
case an existing employee fulfils the required qualification, skills and experience
for the post, the relevant manager / head of section shall prepare complete case
along with seniority position and fitness for the vacant post. The concerned
manager / head of section shall put the case in proper file along with all
documents and recommendation to the promotion committee for approval. The
promotion and selection committee shall be headed by the MD and his decision
shall be final. In case there is more than one nomination then the process of test
and interview will be followed.
2.1.3. Advertisement
The relevant head of section or Project manager shall prepare job advertisement.
This will be circulated externally and internally with the approval of MD.
Depending on the position and the urgency it may be decided to advertise in a
newspaper or on a website or both.
2.1.8. Joining
The concerned Project Manager shall inform in writing the M.D as well as
Manager Finance, about the joining of the newly appointed employee and shall
send original joining report signed by the concerned new employee, duly verified
by the P.M, to the M.D with copy to Finance Manager and administration.
start the assignment. TORs, contracts and reports of each assignment should be
properly maintained in separate file and kept in record.
2.8. Categories of employees
All regular employees fall into two categories:
SUPPORT STAFF
Watchman, peons, drivers and cooks are considered support staff. Support staff is
required to work for 5 days a week, i.e., Monday to Friday. However work on
Saturday or/and Sunday will be compensated. Working hours for summer and winter
are notified by the management.
PROGRAM STAFF
Program staff is required to work for 5 days a week from Monday to Friday. Working
hours are 8:00 am to 5 pm. working hours during Ramadan are reduced and are
notified by the administration. Program staff shall be compensated for working on
off days or official holidays as deemed appropriate by the M.D.
2.9. Probation period
The probation period is mandatory for all regular employees and will last for at least
three months, but is extendable up to six months, depending upon the
recommendation of his in-charge officer and duly approved by the competent
authority.
Before the end of the probation period the staff member in probation shall have a
probation review meeting with the relevant head of section / manager. The
concerned head of section / manager shall prepare a performance appraisal report
to this effect and submit it to M.D for consideration and approval. Upon the approval
of the M.D, the staff member will be regularized and office order shall be issued by
the admin section. The performance appraisal report and office order shall be placed
in the personal file of the employee and copy of the office order to be
communicated to the concerned employee and concerned section / project.
2.10. Overtime
BEST employees are required to work for longer hours than stipulated due to its
mission and mandate. BEST acknowledges the fact and appreciates the commitment
of its staff to achieve its goals and targets in an efficient and effective manner. The
Management shall pay overtime to its employees, provided that the overtime has
already been approved by the competent authority and funds in the relevant head of
account are available.
2.11. End of service
The service of an Employee can be ended by any of the following reasons.
2.11.1. Expiry of Contract/ Agreement
It usually takes place in time based projects. Project base employees will serve
the organization for the period of project is ongoing. And at the end of project
the project staff will automatically stand terminated.
2.11.2. Resignation
BEST employees have the right to resign subject to adherence to conditions laid
down as follows:
An employee intending to leave BEST must send a ten working day notice
(without leave) of resignation to through proper channel.
Before leaving the organization, the employee shall obtain a clearance certificate
from all sections. It is responsibility of the line manager to ensure that nothing is
outstanding against the employee and the employee has handed over charge to
the concerned line manager.
In the notice period the employee is entitled to the causal leave. In case an
employee wishes to leave before expiry of the notice period, the employee will
have to deposit one month’s salary with the organization in lieu of the notice.
2.13.9. Illegal undertaking of work either singly or with others in contravention of any
statute, law, rule or enactment framed for time to time and for the time being in
force.
2.13.10. Drunkenness, fighting, riotous, disorderly or indecent behaviour.
2.13.11. Intoxicating within the BEST’s premises.
2.13.12. Leaving work without permission, disappearance from seat or place of work
without permission/information.
2.13.13. Giving false information regarding name, age, father's name, qualification or
previous service or anything relating to pervious service at the time of
employment or after.
2.13.14. Sabotage, wastage of materials and stores while engaged on such work, which
calls for use of the organisation’s material. Improper use and personal use of
BEST’s equipment, tools and any other article entrusted to a staff member.
2.13.15. Malingering, slowing down of work, undue delay in the performance of duty,
refusal or negligence to carry out a reasonable order of supervisors/ immediate
officer.
2.13.16. Conviction in any Court of Law for any criminal offence including moral badness.
2.13.17. Any breach of rules, standing orders, standing instructions, etc.
2.13.18. Threatening or intimidating any staff member within or outside the boundaries
of the organisation’s premises.
2.13.19. Wilfully giving low production or poor performance continuously.
2.13.20. Causing monetary, material or physical loss to colleague(s) because of
negligence.
2.13.21. Wilful concealment of official information from concerned managers.
2.13.22. Any other unacceptable behaviour.
2.16.3. Participation
BEST values participation and adheres to participatory and result-oriented
management. The BEST team believes that participation does not mean in-
discipline, non-observance of organization culture, and putting organisational
interests over personal interests. The team also believes that participation is not
necessarily physical presence in every event. BEST team is of firm opinion that
within the established guiding framework all should take initiative and ownership
for their actions. During the process all the divergent opinions shall be respected
as “to differ is everybody’s and anybody’s right”. The team members shall
respect difference of opinion.
The BEST management shall make maximum effort to take decisions with
consensus on important issues. However, if consensus is not developed on
certain issues, the MD’s decision shall be final and binding upon all. In emergency
and extraordinary cases, immediate decisions shall be taken by the management.
2.16.4. Professionalism
Professionalism is one of the virtues that BEST team shall adhere to. For the BEST
team, professionalism is an attitude with little relevance to monetary reward.
Professionalism calls for confidentiality, excellence in terms of skills, analytical
ability, honesty, and confidence in team members as well as in one’s own self.
Transfer Allowances
An employee is entitled to a sum of ------ transfer allowance, if the transfer is on
the request of BEST. If an employee is transferred in the same position on
employee’s request, then she / he will not be entitled for the transfer allowance.
If a transferred employee becomes a permanent resident of the area (shifted
with the family permanently or get married in the same area), the employee will
no longer be eligible for the transfer allowance. If an employee is transferred
back, the transfer allowance shall not be payable thereafter. If an employee is
transferred with promotion to a higher position then the employee shall not be
entitled to transfer allowance.
3.6. Insurance Cover
Insurance cover will be provided to all employees purely at the behest of the donor
agency (Funding agency). However staff will not be discouraged to opt for any
insurance policy at their own by self contribution only.
3.7. Accidental Insurance
Accidental insurance will be covered in certain projects at the will of donor and in
personal policies obtained privately by any staff member.
3.8. Audit
Yearly audit will be carried out as per the procedure in vogue.
There will be internal and external audit of the NGO.
At the conclusion of a project, there will be a local audit by the team formed by the
Finance Manager.
3.9. Quality control
The quality of the items purchased will be checked at the time of receiving in the
store and will be properly booked in the store record.
The Procurement Committee (PC) will be responsible for checking the quality of the
purchased items;
The members of the committee will be selected by the Managing Director and will
be on ad hoc basis;
The decision of the PC shall be properly recorded/ reported.
3.10. Assets
All the staff members are expected to be custodians of organisational assets. Those
made in-charge of organisation’s property, in whichever form it may be, shall be
responsible for safety and security of such assets. Any loss caused to BEST’s property
or assets because of negligence of an employee shall be recovered from the salary of
the employee. In the project, the Project Manager shall be responsible for making
arrangements for security of the building and other assets, according to the
guidelines / instructions of the M.D.
The Project Manager shall also be responsible for making arrangements for security
of BEST assets and properties that are not placed under specific charge of any of the
team member. At the Head office, Administration officer, under the supervision of
the M.D, shall make arrangements with regard to security of organisational assets
and properties.
3.10.1. Communication assets
Employees should use the BEST phone, fax, printer, photocopier, camera, laptop,
internet (chatting, surfing etc) and computers only for BEST purposes and not for
their personal use. The use of personal mobile phone should be avoided during
working hours.
3.10.2. Intellectual property
All intellectual property such as: proposals, reports, documents, modules,
documentaries, pictures, posters, software, contracts shall remain property of
BEST and shall not be shared outside the organization without prior consent.
3.11. Negligence
In case of negligence by the staff which has affected the BEST property and assets,
the case will be analyzed and decision will be taken by the MD at the Head office,
while in the Project, recommendation will be made by the Project Manager and final
decision will rest with the MD.
3.12. Salary Advancement
All regular employees are entitled for one-month salary advance, and if availed will
not receive a regular salary in the same month (Annexure-K).
SECTION 4: ADMINISTRATION:
The main responsibility of the administration department includes the provision of
support and resources area cost effective implementation of the program in order to
accomplish organization objectives. It also carries out repair and maintenance of the
vehicles equipments, infrastructure, training workshop arrangement, security arrangement
and maintaining/updating different records.
4.1. Travel
The organisation may require an employee or a group of employees to undertake
travel to a programme area or an area outside programme area. An employee may
request travel for official work, if it is necessary the travel requests shall be approved
by concerned line manager on the vehicle requisition form (Annexure-C) and forward
it to the admin at least one day ahead and at the project level Project Manager is
responsible for the arrangement of vehicle.
4.2. Field Trips
Wherever possible, the organisation shall provide official transport in accordance
with the vehicle policy of the organisation. The official shall submit mission travel
request (Annexure-B) and get approved from the competent authority. In case of
non-availability of vehicle the service of public transport i.e. Daewoo and coaches
will be availed. In case there is no space in the BEST vehicle the male colleagues will
take public transport.
In order to cover the food, boarding and lodging expenses, BEST shall bear all the
expenditure of employees, which are as below. After returning from the field trip the
travel claim placed at (Annexure-D) has to be filled-up by the driver and the officials
on field trip and submit it to Admin and Finance section.
4.3. Vehicles
All vehicles shall have third party insurance as a minimal. Only drivers are authorised
to drive BEST vehicles in normal circumstance. Vehicles shall be parked at BEST
premises only. All vehicles shall have proper Log Books and all drivers are responsible
to enter the mileage run by the vehicle, name and signature of official used the
vehicle at the end of each trip both local and in field. Moreover the drivers shall also
keep log books updated and enter fuel filling, repair and maintenance and
overhauling in the log book and sign it.
The driver shall fill the vehicle repair request form (Annexure-E) and get approval
before making any repair or maintenance.
4.4. Qualifications and responsibility of drivers
Driver should be literate and a valid license holder with sound health.
Only responsible and certified drivers under the service contract of BEST shall be
allowed to drive the office vehicles.
Drivers shall be responsible for maintaining his vehicle logbook in accordance with
rules and regulations of the organization.
It is the responsibility of the driver to record all the travels made on daily basis.
Responsibility of administration section is to keep a firm check on the logbook
record, fuel consumption and maintenance of the vehicle in accordance to the
scheduled chart drafted for this purpose.
4.5. Operating and safety procedures
Without the prior approval from the authority, no one in any case can move the
office vehicle from the office premises.
Only project drivers are authorized to drive the project vehicles.
Use of seat belt is mandatory for the drivers and the front passenger.
The speed limit at all times should be observed.
Any fault in the car should be immediately reported to the administration.
Routine maintenance should be under taken timely. Drivers should report to the
administration well in time, when oil change, filter change and other maintenance is
due.
Any out station journey requires authorization from the M.D. OR P.M in case of
project area. (Travel authorization form Annex C).
Approved request for travel should be submitted to the Admin section well in
advance before the journey is due.
Administration will allocate vehicle and a driver.
Driver must submit his travel authorization form to Administration for sanction duly
signed by the staff journey made with.
Driver must ensure that the vehicle is ready for any long route trips-(oil, tyre
pressure, fuel etc.)
The driver should record all the details of the travel made i.e. Date, leaving time,
purpose of the journey, leaving station, arrival destination, arrival time, meter
reading at the start and end of the journey.
The staff member making the journey must sign the log book next to the record
made by the driver.
Day to day or local travels for the administrative or management purpose also needs
to be recorded and signed by the AFA/AO.
A gate pass will be issued by the admin to let the vehicle leave the office premises
and without which the guard (chowkidar) will not permit any vehicle to leave.
Log book’s travel transactions should clearly notify, date, time, meter reading, kilo
meters and particulars of the journey (writing local or official duty should be
avoided)
_________
Applicant’s
Signature Dated: ________
Remarks: ______________________________________________________
Location/Destination/Route: ________________________________________
__________________________________________________________________
Accommodation arrangement & tel._______________________________
(Mandatory for overnight stay only)
Departure Date/Time _____________ Return Date/Time______________
Requested By: ________________________ ______________
Name Signature/Date
Authorised By: ________________________ _________________
Head of Unit/Section (Name) Signature/Date
*Approved by: ______________________ ___________________
MD/PM/ (Name) Signature/Date
Vehicle assigned ____________ Driver’s Name _____________
STAFF TRAVEL
AUTHORIZATION FORM
Project Name/ No: _________________________
Vehicle No: _________________________
Driver Name: _________________________
Destination: ___________________
______________ _____________
Staff Signature: Authorized By:
Date: __/__/_____ Name:
Designation:
Date: __/__/_____
TRAVEL CLAIM
Name of Traveller(s):
Name Title Location
1. __________________ ________________ _______________
Purpose of Travel: ________________________________________________
__________________________________________________________________
Location/Destination/Route: ________________________________________
Accommodation arrangement & tel._______________________________
(Mandatory for overnight stay only)
Departure Date/Time _________________ Return Date/Time__________
Allocated allowance: ___________________________________________
Claimed By: _______________________ ___________________
Name Signature/Date
Certified By: ________________________ ___________________
Head of Unit/Section (Name) Signature/Date
*Approved by: _____________________ ______________________
MD/PM/ (Name) Signature/Date
Requested by:
Name: _____________ Designation: _________ Signature: __________
Certified by: Authorised By:
Authorising Officer:
Name: ____________________________Title:___________________________
Signature: _________________________Date: __________________________
__________________________________________________________________
Date: _______________
1000 X
500 X
100 X
50 X
20 X
10 X
COINS
5 X
2 X
1 X
BILLS
PREVIOUS
TOTAL
CASH IN WORDS
REQUISITION FORM
Purpose/ Activity: ______________________ Date: _________
Project Name: ________________________ Location: _____
Estimated
S.No Items/ Description Quantity Actual Cost Remarks
Price
1.
2.
3.
4. B
5.
6.
7.
8.
9.
10.
11.
12.
13.
14.
15.
TOTAL
Requested by:
Name: _____________ Designation: _________ Signature: __________
Certified by: Authorised By:
It is certified that the sufficient funds are available under the project for the payment and payment is authorized:
Date: _____________
_______________________________________________
Annexure- K – BRS
Pak Rupees
RECEIPTS:
0.00
Sub Total 0.00
PAYMENTS:
Expenses:
0.00
0.00
Balance on Hand
Cash in Hand
Bank Account
Advance
Payable
0.00
0.00
Note: This is a system generated document and does not require any signatures