PRO1 Citizens Charter

Republic of the Philippines
NATIONAL POLICE COMMISSION

PHILIPPINE NATIONAL POLICE
POLICE REGIONAL OFFICE I
Camp BGen Oscar M Florendo, Parian, City of San Fernando, La Union
PNP CITIZEN’S CHARTER

2020 (1st Edition)
PRO1: Home of the Citizen-Friendly Policeman and Protector of Human Rights

We Support PNP P.A.T.R.O.L. Plan 2030 (Peace and Order Agenda for Transformation and upholding of the Rule Of Law)
POLICE REGIONAL OFFICE 1
PNP PRO 1 TRANSPARENCY SEAL

I. Mandate:
Republic Act 6975 entitled An Act Establishing the Philippine

National Police under a reorganized Department of the Interior and
Local Government and Other Purposes as amended by RA 8551
Philippine National Police Reform and Reorganization Act of 1998
and further amended by RA 9708.
II. Vision:
Imploring the Aid of the Almighty, By 2030, PRO1 shall be a Highly-

Capable, Effective and Credible Police Service, Working in
Partnership with a Responsive Community towards the Attainment
of a Safer Place to live, Work and do Business.
III.Mission:
Enforce the Law, Prevent and Control Crimes, Maintain Peace and
Order, and Ensure Public Safety and internal Security with the
Active Support of the Community.
IV. Service Pledge:
I will love and serve God; my Country and People;

I will uphold the Constitution; and obey Legal Orders of the duly
constituted Authorities;
I will oblige myself to maintain a high standard of Morality and
Professionalism;
I will respect the Customs and Traditions of the Police Service; and
I will live a Decent and Virtuous Life to serve as an example to
others.

LIST OF SERVICES
Police Regional Office 1 Page Number
External Services
PNP Recruitment Program Pages 1- 3
NUP Recruitment Program Pages 4- 5
Morale and Welfare Page 6
PRO1 e-Clearance System Pages 7- 9
Issuance of Travel Authority Page 10
I TEXT KAY RD Flowchart 74447701 Pages 11-12
Response to 8888 and PNP Text 2920 Page 13
SAGUT A BIAG” (GIFT FOR LIFE) Pages 14-15
Walk-in Complaint VAWC Pages 16-17
Internal Services
Requirements for Issuance of Orders

(Dependents, Retirement, Posthumous) and its Processes Page 18
RSAO Clearance Page 19-20
Respond to Community Assistance Pages 21-22
Internal ||Security Operations Page 23
Police Provincial Offices Page Number

External Services
Recruitment and Selection Pages 24-25
Morale and Welfare Page 26
Issuance of Provincial Intelligence Clearance (S2 Clearance) Pages 27-28
Case Treatment of VAWC Cases Pages 29-30
Anti-highway Robbery on Commodities Incident Centers Page 31
Permit to Travel or Travel Firearms Pages 32-33
Katarungan Desk Page 35
Freedom of Information (FOI) Desk Page 36
Dugong Bayani Page 37
Internal Services
Issuance of Leave and Certification Page 38
Retirement Benefits Claims Pages 39-40
Pensioners (Transfer of Pension) / Survivor Benefits Claims Pages 41-42
ii
City/Municipal Police Stations Page Number
External Services
Issuance of Police Clearance Pages 43-44
Issuance of Extract Police Blotter Page 45
Case Treatment of VAWC Cases Pages 46-47
Katarungan Desk Page 49
Freedom of Information (FOI) Desk Page 50
Intel-Community Functions Pages 51-52
Traffic/ Security that Involves Community Functions Pages 53-54
Internal Security Operation and counter-terrorism operations Page 55
Respond to Crisis Situations Page 56
Feedback and Complaints Mechanism Pages 57-58
Ilocos Norte PPO Hotlines Page 59
Ilocos Sur PPO Hotlines Page 60
La Union PPO Hotlines Page 61
Pangasinan PPO Hotlines Pages 62-63
Citizen’s Charter Feedback Form Page 64
Acknowledgements Page 65
iii

PRO 1 External Services

PNP (Patrolman/Woman) Recruitment Program
Office or Division: RPRMD
Classification: G2C
Type of Transaction: Complex
Who may avail: PNP Applicants with Eligibility
CHECKLIST OF WHERE TO SECURE
REQUIREMENTS
A. Pat Recruitment
Application Form (RSD
DPRM Form 2014-1A) RPRMD
B. Duly Accomplished CSC
Form 212 (Revised 2005) Downloaded thru CSC WEBSITE
C. PSA Birth Certificate
(Authenticated by NSO) PSA
D. Transcript of Scholastic
Records and Diploma
(Authenticated by the School
Registrar) College/University
E. Report of Rating of
Eligibility (Authenticated by
Issuing Office) PRC
F. Local Clearances
(Barangay, Police, NBI and
RTC/MTC) Barangay, Police, NBI and RTC/MTC
G. Medical Certificate (Issued
by Local Health Officer) Government/Private Hospital Accredited by the PNP
H. Certificate of Good Moral
Character Issued by the
College/University) College/University
I. Original Copy of General
Weighted Average (GWA)
issued by the
College/University) College/University
J. Copy of 2 valid IDs with
picture, signature and
address Xerox Copy Centers
K. Two (2) pieces 2x2 colored
picture with white background Photo Studio
L. Height Waiver (for
applications belonging to
cultural minority)
NCIP/ Duly authenticated by NAPOLCOM
1
CLIENT AGENCY FEES TO BE PAID PROCESSING PERSON
STEPS ACTIONS TIME RESPONSIBLE
Accept the
documents for
pre-screening None
and evaluation
Submit
application Prepare work
to sheet based Admin
30 days
Municipality on the officer/PNCOs
/City Police minimum
Stations qualification None
and
documentary
requirements
submitted
Certify that the
applicant is
qualified for
police service
passers will RSS Screening
None 10 days
proceed to the Committee
screening and
selection
process or
Take the
recruitment
initial
Conduct face Chief,
screening
to face None Recruitment
interview Officer
Conduct
RPRMD/RHS1
measurement
None 2 days & NAPOLCOM
of height and
Rep
weight
Conduct Chief
inspection of None Recruitment
tattoos Officer
Take the Conduct of RPRMD/RHS1/
initial physical agility None 3 days NAPOLCOM
screening test Rep
2
Conduct
Physiological RPRMD/RHS1/
& Psychiatric None 10 days NAPOLCOM
examination Rep
(PPE)
Conduct of
Physical,
Medical &
None 22 days RHS1
Dental
Examination
(PMDE)
Conduct of
None 4 days RCLO1
drug test
Conduct
complete
background None 1 month RID
The
investigation
screening
(CBI)
proper
Regional
Committee
None 3 days Screening
deliberation
Committee
Regional
Drawing of
None 1 day Screening
lots
Committee
Preparation &
submission of
Attestation
attestation None 1 week
PNCO
folder (KSS)
to CSC
NUP Sheila
Issuance of Marie A Galvan
Appointment None PSMS
Orders Bernadette
Sandoval
Recruitment
Prepare for Conduct of
None 1 days Section,
oath taking oath taking
RPRMD
3
NUP Recruitment Program
Classification: G2C
Who may avail: Civilian Applicants with Eligibility
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
A. Letter of Application Personal
B. Duly Accomplished Personnel Data Sheet (CSC
Form 212 Revised 2005) Downloaded thru CSC WEBSITE
C. Transcript of Scholastic Records and Diploma College/University
D. Certificate of Eligibility PRC/CSC
E. Certificate of Training College/University
F. Certificate of Employment; if any Previous Employment
G. NBI Clearance (1 copy and 1 authenticated
NBI
copy)
H. PSA Birth Certificate (1 copy and 1 authenticated
PSA
copy)
I. PSA Marriage Certificate, if applicable (1 copy
PSA
and 1 authenticated copy)
FEES TO BE PROCESSING PERSON
CLIENT STEPS AGENCY ACTIONS
PAID TIME RESPONSIBLE
Accept the
documents for NUP Carol
Submit 5 minutes
prescreening and Valondo
requirements to
evaluation
RPRMD
Prepare work NUP Carol
1 day
sheet Valondo
Conduct NUP
NUP Ofelia
General Aptitude 1 day
Dimaculangan
Test
Take NUP
Check Exam
General NUP Michelle
papers and
Aptitude Test Nabua
endorse passers 2 days
NUP Carol
for Board’s
Valondo
approval
Conduct Board
NUP Ofelia
Interview / 1 day
Dimaculangan
Deliberation
Take Final
Prepare tally
Board Interview NUP Carol
sheet for 1 day
Valondo
interview results
Present interview
Take Final Results to the NUP Ofelia
Board Interview 1 day
NUP RSSB Dimaculangan
members
4

Take Final Prepare NUP Ofelia
Board Interview 5 days
resolution Dimaculangan
Conduct
physical, medical
Take physical,
and dental
medical and
examination, 10 days RHS1, RCLO1
dental
neuro psychiatric
examination,
examination and
neuro
drug test
psychiatric
Conduct
examination
background
and drug test 5 days RID
investigation on
the applicants
Publication of NUP Ofelia
3 days
passers Dimaculangan
Submission of
resolution
/minutes of the 1 week NHQ-NUPAD
meeting to NHQ
Prepare for for deliberation
oath taking Preparation of NUP Carol
ceremony KSS Form 3 for Valondo
2 days
successful NUP NUP Ofelia
applicants Dimaculangan
NUP Carol
Inform successful
Valondo
applicants for 1 day
NUP Ofelia
oath taking
Dimaculangan
Issue assignment
NUP Shiela
order based on
Prepare for Marie Galvan
the order of
oath taking 1 day PSMS
plantilla, unique
ceremony Bernadette
item number and
Sandoval
salary
END OF TRANSACTION…
5
Morale and Welfare Section
Classification: G2C
Who may avail: Legal Beneficiary of PNP Personnel
A. Death Certificate PSA
B. Retirement Order
C. Service Record
D. CENOMAR PSA
E. Birth Certificate (1 copy and 1 authenticated
PSA
copy)
F. Marriage Certificate, if applicable (1 copy and 1
PSA
authenticated copy)
Accept the
Submit
documents and PCpl Josie W
requirements to None 1 month
encode for the Pacao
RPRMD
PAIS

PRO1 e-Clearance System
Office or Division: RID
Classification: G2C
Who may avail: Civilian, PNP, AFP, BJMP, BFP
For Civilian
 NBI CLEARANCE - NBI
 PIU CLEARANCE - PPO
For PNP
 Photocopy of PNP ID (Back to Back) with
three signatures
 Clearances from: - NBI
NBI - PPO (S2)
PIU (S2) - RIDMD
RIDMD - RIAS
RIAS - PLEB
PLEB - NAPOLCOM
NAPOLCOM
FOR AFP/BJMP/BFP
 Unit Clearance and Certificate of Duty - Originating Unit/ Unit of
Status Assignment
 NBI Clearance - NBI
 PIU (S2) Clearance - PPO (S2)
 Photocopy of Unit Issued ID or any government
issued ID (Back to Back) with three signatures
*FOR RENEWAL
 A photocopy of the OLD/EXPIRED RID - NBI
Clearance should be attached with the new NBI - PPO (S2)
and PIU Clearance.
Get a PNP Issue PNP None 1 min CISS Clearance
Clearance Clearance PNCO
Application Application
Form/Personal Form/Personnel
History History Statement
Statement Form Form.
at the Clearance
Section, CISS,
ORID/R2 and fill-
up properly
7
Submit the filled- Checks if PNP None 2 mins CISS Clearance
up Clearance Clearance PNCO
Form/Personnel Application
History Form/Personnel
Statement Form History Statement
with the is properly filled-up.
documentary
requirements to
the CISS Evaluate and check
Clearance the completeness
PNCO of documentary
requirements.
(Isumiti ang
application Form
at mga
kinakailangang Checks records:
dokumento sa (If cleared,
CISS Clearance proceed to the
PNCO next step)
Get order of Issue Order of Php 80.00 1 min Finance Service
Payment from Payment Office, PRO1
the CISS
Clearance
PNCO and pay
Clearance Fee at
the Finance
Service Office,
PRO1 located at
the 2nd level of
HPRO1 and get
an Official
Receipt (OR).
(Magbayad sa
Finance Service
Office at hingin
ang opisyal na
resibo.)

Return to CISS Take Photo and None 3 mins CISS Clearance
office and Finger Print PNCO
present the
Official Receipt (Kunan ng
and submit Larawan at bakas
himself/herself daliri)
for picture taking
and Finger
Printing.
(Bumalik sa
CISS office at
ipresenta ang
Official Receipt
at magpakuha
ng larawan at
bakas daliri)
9
Issuance of Travel Authority
Office or Division: ROD
Classification: G2C
Type of Transaction: Simple
Who may avail: Locally Stranded Individual and Returning
Overseas Filipino
Locally Stranded Individuals (LSI)
A. Medical Clearance Certificate (MCC) City/Municipal Health Office
B. Duly Accomplished Application Form (Point of
Origin, Point of Destination, Travel date,
PNP
Name of Driver/s, Name of Passenger/s and
Vehicle to be used with Plate Number
C. Coordinate to LGU of Destination Accepting LGU
Returning Overseas Filipino (ROF)
A. Certificate from Bureau of Quarantine (BOQ) Local BOQ
B. COVID-19 negative RT-PCT Result Any authorized hospital for
COVID-19 Testing
C. Duly Accomplished Application Form PNP
Submit
documentary Accept the
ROD COVID-
requirements to documents for None 2 mins
19 Monitoring
ROD evaluation
Prepare Travel ROD COVID-

None 3 minutes
Authority 19 Monitoring
Fill out Endorse to Chief,
Application ROD COVID-
ROD for None 2 minutes
Form 19 Monitoring
signature
Issuance of ROD COVID-
None 2 minute
Travel Authority 19 Monitoring
10
I-TEXT KAY RD HOTLINE PROJECT
74447701
I-text kay RD Hotline Project aims to provide an easy access by the community to
the Police for a prompt and immediate action on reports and complaints through
messages. This project provides real time broadcast via text messaging such as
information dissemination, issuance of warning, and the ability to cater for inquiries and
reports from the community wherein the SMART INFOCAST, a web-based solution, can
accommodate. It offers various SMS facilities with different functions and capabilities
catering to the needs of the community/organization. It has a dedicated application that
can be installed to a cellphone unit that offers an easy and convenient way of
corresponding with others. Further, a personalized access code thru four-digit number
for easy and fast access to include a mask name is incorporated in this solution.
This project has been gradually familiar region wide after its launching on the 30 th
of July 2019. This project through the innovative mind of PBG JOEL S ORDUÑA, former
Regional Director of Police Regional Office 1 which caters queries, reports, request for
assistance, complaints and other information from the constituents.
Office or Division: Regional Community Affairs Development Division
Classification: G2C
Type of Transaction: Highly Technical
Who may avail: Public/Texter
None Thru the RD hotline 74447701
FEES TO BE PROCESSIN PERSON
PAID G TIME RESPONSIBLE
Received Evaluates the None No Specific SMAC PNCO
reports/complain information and Time Regional
ts thru text gather additional Community
messaging by information from Affairs
typing the sender if it is Development
PNPPRO1 needed thru Division
[space][messag SMART ONLINE
e] and send to INFOCAST and/or
74447701 thru SMS
1.1 Refer
reports/complaint
to concerned
unit/agency with
the SMART
ONLINE
INFOCAST thru
BROADCAST
11
1.3 Action taken
of concerned
Police Stations
forwarded to
email address of
I-text kay RD
1.4 Inform the
sender of the result
of the action
12
Hotline 8888 Anonymous Complaint
8888/2920
It is a national public service hotline operated by the Government of the
Philippines also known officially as the Citizens’ Complaint Hotline. It is to allow the
public to report poor government front-line service delivery and corrupt practices in all
government agencies, government-owned and controlled corporations, government
financial institutions and other instrumentalities of the government in the Philippines.
The 8888 Citizens’ Complaint Center is managed by the Office of the Executive
Secretary which coordinates with the concerned government agency for the prompt
resolution of public grievances and to provide feedback on the action taken on citizens’
concerns.
Classification: G2C
Type of Transaction: Highly Technical
Who may avail: Public/Texter
None
PROCES PERSON
FEES TO
CLIENT STEPS AGENCY ACTIONS SING RESPONSI
BE PAID
TIME BLE
1. Received 1 . Inform the CRMC

reports/complaints complainant for the PNCO
thru text message confidentiality of No Regional
from the Public complaint/report None Specific Community
Time Affairs
Developme
nt Division
13
PCR PLAN 01-2009 “PRO1 IMPACT PROJECT: SAGUT A BIAG” (GIFT FOR LIFE)
In the year 2008, the PNP carried out a nationwide Blood Letting activity in
partnership with the Philippine Blood Center (PBC). Through a Memorandum of
Agreement which the two parties contracted on October 28, 2008, a considerable
volume of blood was drawn from the donors of which, out of the total quantity, thirty (30)
percent of it had been intended for the blood transfusion requirements of members of
the Police Force, their family members and other private blood donors while seventy
(70) percent will benefit other people who are in need of blood.
Classification: G2C
Who may avail: Public to include PNP member and its dependents
A. For PNP Members and their immediate Family

members: Secure a copy of Blood Request
form duly signed by the Physician from the
Hospital where the patient is confined,
preferably those at the Government
Hospital/Medical Institution link with the PNP
like ITRMC. Hospital where the patient is currently
confined.
B. For Civilians: Secure a copy of Blood
Request form duly signed by the Physician from
the Hospital where the patient is confined,
preferably those at the Government
Hospital/Medical Institution link with the PNP
like ITRMC.
FEES TO PROCESS PERSON
BE PAID ING TIME RESPONSIBLE
1. Personal or Letter 1. Community Affairs
Request with the copy of Section personnel will make
Blood Request form from an endorsement memo to
the Hospital where the the RHS1 duly signed by the CAS PNCO
patient is confined, C, RCADD. Regional
preferably those at the Community
Proceed to the RHS1 and None 5 mins.
Government Affairs
Hospital/Medical submit the endorsement Development
Institution link with the memo with the attached Division
PNP like ITRMC blood request form from the
physician.
14
2. RHS1 will evaluate and Medical PNCO
once approved, C, RHS1 Regional Health
will provide a Certification Service 1
that the patient be None 5 mins.
provided with the needed
amount of blood from the
PNP Blood bank reserved.
3. For Civilians: CAS

PNCO will CAS PNCO
assess/interview the Regional
2. If Granted for Blood requesting party, make an Community
donors: Requesting None 5 mins.
endorsement memo Affairs
party will shoulder the address to BC, Development
mobility of the PNP Blood RMFB1/RTD, RTC1 for Division
Donors from RTC1 to approval of the C, RCADD.
ITRMC and vice-versa.
4. Request may be
granted depending on the
availability of PNP
None 1 day
personnel to Donate Blood PCR Action
as Blood Donors coming Personnel at
from RTC1 and or RMFB1. RTC1 and or at
5. RTC1 and RMFB1 RMFB1
should provide a copy of
Action Taken for RCADD
Record purposes.
15
Case Treatment of VAWC
Office or Division: Regional Investigation and Detective Management
Division
Classification: G2C
Who may avail: Victims of VAWC Cases
Medico-legal certificate Hospital or any medical facilities
Incident Report Form (IRF) PNP
Birth Certificate, Medical Certificate PSA
Certificate of Discernment for CICL Cases DSWD or Social Worker
Psychological Evaluation Report Psychologist

Other records Other Law Enforcement Agencies or Barangay
PERSON
FEES TO BE PROCESSING
CLIENT STEPS AGENCY ACTIONS RESPONSIBL
PAID TIME
E
Report the Incident Put/record into pink

None 1 hour Duty WCPD
to WCPD Section blotter the incident
Interview the No particular Duty WCPD
victim/survivor None time (depends and Social
on the victim) Worker
Refer the victim-

survivor to PNP-CLG
or hospital or any
No particular
medical facilities for
None time (depends Duty WCPD
appropriate medico-
on the victim)
legal exam
(Physician must be of
the same gender)
Refer victim-survivor
to the
No particular
LSWDO/DSWD for
None time (depends Duty WCPD
psychosocial and
on the victim)
rehabilitation
intervention
16
for psychological No particular
evaluation to the None time (depends Duty WCPD
accredited health on the victim)
institution
Prepare
No particular
affidavit/sworn Investigator-
None time (depends
statement gather on-Case
on the victim)
material evidence
Ripe for warrantless

arrest? If Yes, Arrest
the suspects,
Inquest. None 1 day PNP
If No, Preliminary
investigation
17

PRO 1 Internal Services

Requirements for Issuance of Orders (Dependents, Retirement, Posthumous) and
its Processes
Office or Division: Regional Personnel and Records Management Division
Classification: G2C
Who may avail: PNP Personnel
Unit Endorsement RPRMD
COMPUTERIZED Affidavit of Confirmation
Personal
(NOTARY PUBLIC)
ORIGINAL COPY of NSO-issued ADVISORY ON
MARRIAGES (CRS Form No. 5) of PNP with official PSA
receipt
ORIGINAL COPY of NSO-issued ADVISORY ON
MARRIAGES (CRS Form No. 5) of Spouse with PSA
official receipt
ORIGINAL COPY of NSO-issued Marriage Contract
PSA
with official receipt
ORIGINAL COPY of NSO-issued Birth Certificates
PSA
of DEPENDENTS with official receipt
Photocopy of ID with 3 SIGNATURES and 2x2
picture with name tag of DEPENDENTS and PNP Personal
Personnel
AGENCY FEES TO BE PAID PROCESSING PERSON
CLIENT STEPS
ACTIONS TIME RESPONSIBLE
Accept
the
Submit docume
PCpl Josie W
requirements to nts and None 1 month
Pacao
RPRMD encode
for the
PAIS
18
RSAO Clearance
Office or Division: RLRDD - RSAO
Classification: G2C
Who may avail: PNP Uniformed Personnel
Unit/Station Latest Property Acknowledgment Receipt
Present unit/station assign
and Property Turn-in Slip (if any) (1 original)
Latest Property Acknowledge Receipt (PAR) and Provincial Supply Accountable
Property Turn-in Slip (1 original) Officer (PSAO)
COMMEL Non-Property Accountability Clearance
COMMEL, PPO
(1 original)
RCEO 1 Non-Property Accountability Clearance
RCEO 1
(1 original)
RHSU Non-Property Accountability Clearance
RHSU 1
(1 original)
*OTHER REQUIREMENT
 Retirement Order/Posthumous/AWOL/Dismissal
RPRMD
Order (whichever is applicable)
 Contact No. of Applicant

Client/Applicant
1. Secure Non-
Property Record check of
Accountability property Average of 30- Unit/Station
None
Clearance from accountability/ies of 45 mins. Supply PNCO
present the applicant.
unit/station.
2. Secure Non-
property
Record check of
Accountability
property Average of 1-2 PSAO/Logistics
Clearance and None
accountability/ies of hrs. Section
Turn-in Slip
the applicant.
from PSAO,
PPO
3. Secure Non-
property Record check of
COMMEL
Accountability property
None 30 mins. Supply PNCO,
Clearance from accountability/ies of
PPO
COMMEL, the applicant.
PPO
4. Secure Non-
Record check of
property
property Average of 30- Supply PNCO,
Accountability None
accountability/ies 45 mins. RCEO1
Clearance
of the applicant.
from RCEO 1.
19
5. Secure Non-
Record check of
property
property Average of Supply PNCO,
Accountability None
accountability/ies 30-45 mins. RHSU1
Clearance
of the applicant
from RHSU1.
6. Submit at the
Office of
RSAO/SMS,
RLRDD the
following
Non-Property Record check of
All Personnel of
Accountability property Average of
None ORSAO/SMS,
Clearances accountability/ies 1-2 days
RLRDD
of the applicant
from:
1. Unit/Station
2. PPO
3. RCEO1
4. RHSU1
Upon
7. Release of
approval of
Non-Property Prepare the All Personnel of
the C,
Accountability release of the None ORSAO/SMS,
RLRDD (no
Clearance clearance. RLRDD
particular
time)
20
Respond to Community Assistance
Office or Division: RMFB1
Classification: G2C
Who may avail: Community
REQUIREMENTS
A. Memo Request C, RCADD
FEES TO PROCES
CLIENT PERSON
AGENCY ACTIONS BE PAID SING
STEPS RESPONSIBLE
TIME
 Evaluate the request
 Attach routing slip to the
request for info/notation of
the duty officer prior routing
to the concerned section None 30 mins Duty TOC
 Dispatch signed
communication in response
to the requesting party
 Inform requesting party
 Note the request
 Endorse the request to 5 mins Duty Officer
Submit concern section
Request
 Review request
Memo to
RMFB1  Recommend appropriate
staff action None 10 mins Section Officer
Office
 Inform DFC and seek
guidance/endorsement
 Advise and recommend
actions relative to the Deputy Force
None 1 day
request for approval of the Commander
FC
 Approve or disapprove the
request
Force
 Sign the communication None 1 day
Commander
 Provide other instruction as
necessary
 Coordinate and get the cp
or telephone # of the
requesting party to inform None 1 day Section Officer
them if there are available
blood donors
21
Support to other Police Operations
Office or Division: RMFB1
Classification: Technical
CHECKLIST OF
WHERE TO SECURE
REQUIREMENTS
FEES TO PROCESSING PERSON
BE PAID TIME RESPONSIBLE
 Evaluate the request
 Attach routing slip to the
request for info/notation of
the duty officer prior routing
to the concerned section None 30 mins Duty TOC
 Dispatch signed
communication in response
to the requesting party
 Inform requesting party
 Note the request
 Endorse the request to 5 mins Duty Officer
concern section
Submit  Review request
Request  Recommend appropriate
Section
Memo to staff action None 10 mins
Officer
RMFB1  Inform DFC and seek
Office guidance/endorsement
 Advise and recommend
Deputy
actions relative to the
None 1day Force
request for approval of the
Commander
FC
 Approve or disapprove the
request
 Sign the communication
 Provide other instruction as Force
None 1 day
necessary Commander
 Secretary of the FC-inform
the TOC the action of the FC
for the appropriate action
Submit  Coordinate with requesting
Request party
Concerned
Memo to  Dispatch Teams/personnel 1 day
company
RMFB1  Render reports (AAR) to
Office concerned FICE/Section
22

Police Provincial Office
External Services

Recruitment and Selection Section (Patrolman/ Patrolwoman)
Office or Division: Provincial Administration and Recruitment
Management Unit (PARMU)
Classification: G2C
Who may avail: Eligible Applicants
REQUIREMENTS
A. Online Application thru PNP Applicants may apply Online following the link
ORAS (Online Recruitment www.recruitment.pnpdprm.com on the given
Application System) scheduled time of application
B. PSA Birth Certificate PSA
C. Transcript of Scholastic
Records and Diploma
College/University
(Authenticated by the School
Registrar)
D. Report of Rating of
PRC
Eligibility (Authenticated by the
Issuing Unit)
E. Local Clearances
City/Municipality of Origin
(Barangay, Police, NBI and
RTC/MTC)
F. Medical Certificate (Issued Rural Health Unit or any Government Health
by Local Health Officer)
Institution
G. Certificate of Good Moral College/University

Character
H. Original Copy of General College/University
Weighted Average (GWA)
I. Copy of 2 valid IDs with Client
picture, signature and address
J. Two (2) pieces 2x2 colored Client
picture with white background
K. Height Waiver (for
applications belonging to NCIP/ Duly authenticated by NAPOLCOM
cultural minority)
23
FEES TO PERSON
CLIENT PROCESSING
AGENCY ACTIONS BE PAID RESPONSIB
STEPS TIME LE
Provide the
link/website to 30 mins- 1 hr
applicants (depends on
Applicant None
www.recruitment.pnpd the internet Client
applies online
prm.com following the connection of
given schedule per the applicant)
province
Submit
Accept the documents
application to Admin
for pre-screening and None 1-2 hrs
Municipality officer/PNCO
evaluation
/City Police s
Stations
Follow-up Prepare work sheet
application based on the minimum
Admin
and ask for qualification and
None 3-5 days officer/PNCO
additional documentary
s
assistance if requirements
necessary submitted
Endorsed / Notify
applicants thru Radio
Admin
Pre-screening Message received
officer/PNCO
of Applications from RPRMD the None 3-5 days
s
details of pre-
screening schedule
PRO1 shall conduct
face to face interview,
measurement of
height and weight,
physical inspection,
Physical Agility Test,
Psychiatric and
Final Admin
Psychological Per
Screening of None officer/PNCO
Examination, Physical Scheduling
Applicants s
and, Medical and
Dental Examination,
Drug test, Complete
Background
Investigation and Final
Committee
Deliberation.
-END OF TRANSACTION-
24
Morale and Welfare Section
Classification: G2C
Who may avail: Legal beneficiary of PNP member
REQUIREMENTS
A. Death Certificate PSA
B. Retirement Order Admin/ Client
C. Service Record Admin
D. CENOMAR PSA
E. Birth Certificates of Legal PSA

Beneficiaries
CLIENT FEES TO PROCESSING PERSON
AGENCY ACTIONS
STEPS BE PAID TIME RESPONSIBLE
Evaluation and
verification of the Morale &
authenticity of Welfare
None 3-5 mins
Client documents presented Section/
manifests by the legitimate Admin PNCO
intent (eg. beneficiaries
Issuance of Preparation of
Certificate of certificates/
Legal documents counter None 15-30 mins Admin officer/
Beneficiary, signed by the Chief Chief Clerk
Decree of Clerk
Entitlement to
Survivors,
Transfer of
Pension etc.) Signing of Certificate None 2-3 mins Chief PARMU
to the Morale
& Welfare
Releasing/ Issuance of
Section
Certificates to the Admin
None
applicant officer/PNCOs
25

Issuance of Provincial Intelligence Clearance (S2 Clearance)
Office or Division: Provincial Intelligence Unit (PIU)
Classification: G2C
Who may avail: Community/ General public
REQUIREMENTS
A. Duly Accomplished PHS
form for PNP/ AFP applicant Provincial Intelligence Unit (PIU)
or PNP Clearance Application INPPO, Camp Capt. Valentin S Juan, Laoag City
Form for civilian
B. Barangay Clearance Barangay of Origin
C. Mayor’s Clearance City/ Municipality of Origin

D. Police Clearance Nearest City/ Municipal Police Station
E. MCTC/ MTCC/ MTC Court of jurisdiction

Clearance
F. Prosecutor’s Clearance Provincial Prosecutor’s Office
G. RTC Clearance Court of jurisdiction

H. NBI Clearance NBI Office
I. Community Tax Certificate City/ Municipal Treasurer’s Office

J. Documentary Stamp City/ Municipal Treasurer’s Office/ BIR

AGENCY ACTIONS
Client
manifests
intent for
police
clearance Duty Desk Officer
and its check for the
purpose and None 1-2 minutes Desk Officer
completeness of
submits submitted documents
necessary
documents
to the Desk
Officer
26

Duty personnel assists
Client fills up Available PIB
client in completing the None 10 minutes
form Personnel
form
Attending personnel
reviews and verify the
completeness and
Client
content of the form
submits the None 1-3 minutes Chief PIB
and encodes
filled-up form
clearance, affixes
signature and prints
thumb mark
Duty personnel
forwards the
completed form and None PIB Personnel
other documents to
duty investigator
Investigator verifies
the individual’s
personal information
thru E-WAPIS
If subject person is not
included in IMPLAN
DAKIP (Tiliw) nor
included in the list of
wanted persons,
clearance will be
forwarded to the Chief
of Police for approval
Police Clearance will
be released to the
client with affixed
signature of the Chief
of Police
27

Case Treatment of VAWC Cases
Office or Division: Provincial Investigation and Detection Management Unit
(PIDMU)- WCPD Section
Classification: G2C
REQUIREMENTS
A. Medico-legal Certificate Hospital or any health institutions
B. Incident Report Form PNP
C. Birth Certificate, Medical PSA

Certificate
D. Certificate of Discernment DSWD or Social Worker

for CICL Cases
E. Psychological Evaluation Registered Psychologist

Report
G. Other Records Other Law Enforcement Agencies or Barangay

AGENCY ACTIONS
Report the
Incident to Put/record into pink
None 3-5 mins Duty WCPD
WCPD blotter the incident
Section
Interview the Victim/
None 30 mins- 1 hr Duty WCPD
Survivor
Refer the victim-
survivor to hospital or
any medical facilities
for appropriate No time Duty WCPD &
None
medico-legal exam requirement Social Worker
the same gender)
to the LSWDO/DSWD
No time
for psychosocial and None Duty WCPD
requirement
rehabilitation
intervention
28
to the LSWDO/DSWD
No time
for psychosocial and None Duty WCPD
requirement
rehabilitation
intervention
for psychological
No time
evaluation to the None Duty WCPD
requirement
accredited health
institution
Prepare
affidavit/sworn
None No time Investigator-on-
statement gather
requirement Case
material evidence
Rape for warrantless
No time
the suspects, Inquest.
None requirement PNP
If No, Preliminary
investigation
29

Anti-Highway Robbery on Commodities Incident Centers
Office or Division: Provincial Operations Management Unit (POMU)
Classification: G2C
Who may avail: Community/ General Public
REQUIREMENTS
A. Business Permit Local Government Unit (LGU) of origin
B. DTI Registration DTI/ Other concerned government agencies

C. Certificate of Registration Bureau of Internal Revenue (BIR)
AGENCY ACTIONS
Verify the documents
submitted by the client
None 5 minutes
and encode afterwards
Client
submits Documents shall be None 2 minutes
required counter signed by the
documents Chief, Clerk of POMU
and present
to Duty Documents shall be None 2 minutes
POMU checked and reviewed
PNCO by the Deputy Chief of Duty POMU
the POMU/Chief Clerk PNCO
Approval and signed None 3 minutes

by the Chief POMU
30
Permit to Transport or Travel Firearms
Classification: G2C
Who may avail: Uniformed Personnel/ Security Agencies/ Gun
Owners/ Private Individuals/ Gun Enthusiasts
REQUIREMENTS
A. License to Own and Local Government Unit (LGU) of origin
Possess Firearms
B. Firearm Registration DTI/ Other concerned government agencies
C. Other Records
1. Elected Officials
-Oath of Office
-Office ID
2. Businessman Respective LGU and other NGOs
-DTI/ SEC Registration
-ITR & Business
Permit
3. Private Individuals
-COE/ Proof of income
-Valid ID
4. Former Elected
Officials
AGENCY ACTIONS
Documents will be
encoded by the duty
None 2 minutes Duty POMU
POMU PNCO
Client PNCO
submits
Documents shall be Chief Clerk,
required
counter signed by the POMU
documents None 2 minutes
Chief, Clerk of POMU
and present
to Duty Documents shall be Deputy Chief
POMU checked and reviewed None 3 minutes POMU
PNCO by the Deputy Chief
POMU
Approval and signed None 2 minutes Chief POMU
by the Chief POMU
31
Routed to DPDO and None 5 minutes DPDA/ DPDO
DPDA Office
Approval of the None 10 minutes INPPO
Provincial Director Provincial
Director
Releasing/ Issuance of None

permit 10 minutes Duty POMU
PNCO
32

Classification: G2C
Who may avail: Locally Stranded Individuals (LSI) and Returning
Overseas Filipinos (ROF) / Other Indispensable
Travels
REQUIREMENTS
A. Barangay Quarantine Barangay of origin
Certificate
B. Availability of Travel Local Government Unit (LGU) of origin
C. Medical Certificate Any health institutions (preferably RHU & other

Government Hospitals)
CLIENT STEPS AGENCY FEES TO BE PROCESSING PERSON
ACTIONS PAID TIME RESPONSIBLE
Client manifest Desk Officer will
intent to secure give registration
None 2 minutes Desk Officer
Travel Authority form to the
and submits applicant
needed documents
to Duty POMU
PNCO
Submit same with PIDMU will verify
the required the application
None 2 minutes PIDMU
documents to
PIDMU for
verification
Proceed to Travel Travel Help Desk
Authority Help Desk Officer will
Travel
and submit the prepare the
Authority Help
verified registration Travel Authority None 2 minutes
Desk Officer
form with the for the approval
required documents and signing of
Chief PIDMU
Receives the Travel Travel Desk None 1 minute Travel
Authority Officer will Authority Help
release the Desk Officer
Travel Authority
33
Katarungan Desk
Office or Division: Provincial Community Affairs Development Unit (PCADU)
Classification: G2C
REQUIREMENTS
A. At least one valid ID Public or Government Institution

AGENCY ACTIONS
Client shall
drop-in the
details of
Police/
Government Duty PCAD PNCO
Official shall check said box
scalawags in daily and submit to the
Duty Desk
the Investigation & None 3-5 minutes
Officer
Katarungan Intelligence Sections
Box placed at for validation and
Quality thorough investigation
Service Desk
(QSD) using
the Dulugan
form.
Filing Preparation of Duty

No time
Appropriate necessary None Investigator
requirement
Charges requirements from PIDMU
34
Freedom of Information (FOI) Desk
Office or Division: Provincial Community Affairs Development Unit (PCADU)
Classification: G2C
Who may avail: Community/ General Public with General Restrictions
 Parties involved
 Research & Development (Quantitative Data)
 Study purposes
 Others
REQUIREMENTS
B. Other relevant documents
AGENCY ACTIONS
Client Duty FOI Desk Officer
manifests will give the FOI form
intent to to be filled out by the
secure for a client NONE 1 minute
needed
document or
information
Client fills up FOI Officer will verify
FOI Request the intent of request FOI Desk
NONE 3 minutes
Form and coordinate with Officer
sections concerned
FOI Officer shall
forward documents for
NONE 1 minute
final Review by the PD
said document to
NONE 1 minute
client
35
Oplan Sagut a Biag: Blood Donation
Office or Division: Provincial Community Affairs Development Unit
(PCADU)
Classification: G2C
Who may avail: PNP Personnel/ Dependents/ Civilians
REQUIREMENTS
Doctor’s Referral Issued by the attending physician
CLIENT FEES TO BE PROCESSIN PERSON

AGENCY ACTIONS
STEPS PAID G TIME RESPONSIBLE
Client Provide list of 
Fresh whole 10 secs
manifests requirements blood
intent P1,800
Client Verify the  Whole 30 secs
presents list requirements Blood
of presented by client P1,800 NUP Erlinda
requirements Prepare the blood  Packed 2 mins Tayamen
to in-charge request form RBC
personnel Forwarded blood P1,500 1 min
request form to C,  Platelet
PCRB Concentrate
Received the Release the blood P1,000 10 secs
approved request form to the  Fresh
Blood client Frozen
Request Plasma
NBVS will facilitate P1,000 National Blood
and provide the  Cryoprecipi Voluntary
needed blood to the tate Service
patient P1,000
 Cryosupern
ate
P1,000
 Washed
PRBC
Additional
P300 per
unit
36

Police Provincial Office
Internal Services

Issuance of Leave and Certification
Classification: G2C
Who may avail: PNP member
REQUIREMENTS
None None
AGENCY ACTIONS
Provide assistance to
PNP member link/website None 3-5 mins Applicant
applies online www.pais.pnp.gov.ph
Provides Leave Form

Duty Admin
to be filled up by the None 3-5 mins
PNCO
applicant
Computation of
NUP Glenda
accrued leave/s None 3-5 mins
Agunda
encode/s and print
Chief Clerk approves
PNP
and counter signs the None
personnel 2-3 mins Chief Clerk
form
manifests
intent to Duty
Admin PNCO
Signing of Leave Form None 2-3 mins Chief PARMU
Certificates to the Admin
None
applicant officer/PNCOs
37
Retirement Benefits Claims
Office or Division: Finance Section
Classification: G2C
Who may avail: PNP Retirees
REQUIREMENTS
A. Copy of Retirement Order INPPO-Admin Branch
B. Updated Service Record INPPO-Admin Branch
C. Certificate of Last Payment Camp Crame, Q.C.
D. Clearance NAPOLCOM-PRO1
E. Latest Statement of Assets
and Liabilities Client
F. Photocopy of PNP ID (back
to back) Client
Claim for LUMP SUM
A. Copy of Retirement Order INPPO-Admin Branch
B. Updated Service Record RMD, DPRM
C. Breakdown of Leave
Records Unit/Station
D. Commutation Order INPPO-Admin Branch
E. Photocopy of Latest
Promotion Order Client
F. Latest Statement of Assets
and Liabilities Client
G. Clearances (Non-Money
Accountability) Unit/Station
H. Certificate of Last Payment Camp Crame, Q.C.
I. Photocopy of PNP ID (back
to back) Client
AGENCY ACTIONS RESPONSIBLE
STEPS BE PAID TIME
Accepts the
documents and other
Submits attachments in folder
application/ with blue tabbing prior
documents to submission to higher
this office headquarters
(Finance Prepares
Duty WCPD
Section) Endorsement Papers
None 30 mins- 1 hr & Social
to be forwarded at
Worker
PRO1
38

Prepares Affidavit of
Authenticity on the
None 1- 2 hrs Duty WCPD
documents submitted
duly notarized
39
Pensioners (Transfer of Pension)/ Survivor Benefits Claims
Office or Division: FINANCE
Classification: G2C
Who may avail: PNP Retirees
REQUIREMENTS for
SURVIVOR/PENSIONERS
A. Affidavit of Authenticity on
the submitted documents duly INPPO-Finance Section
notarized
B. Retirement Order INPPO-Admin Branch
C. Copy of Lump Sum
Camp Crame, Q.C.
Voucher/Retirement Gratuity
D. Computation of Lump
Camp Crame, Q.C.
Sum/Retirement Gratuity
E. Service Record Police Regional Office 1
F. Certificate of last Payment Camp Crame, Q.C.PRC
G. Certificate of Legal
PRBS, PRO 1
Beneficiaries
H. Decree of Entitlement PRBS, PRO 1
I. Death Certificate PSA or Local Civil Registrar
J. Advisory of Marriage of the
PSA or Local Civil Registrar
Retiree (CENOMAR) with OR
K. Advisory of Marriage of
PSA
Wife (CENOMAR)with OR
L. 2x2 latest picture of retiree Photo Center
M. 2x2 latest picture of wife Photo Center
N. Marriage Contact with OR PSA or Local Civil Registrar
O. Birth Certificate of Children
PSA
with OR
P. Photocopy of any Valid IDs
(SSS, GSIS, Passport, Voters
ID, PNP Dependents ID, Personal/Photocopy Centers
Senior Citizen ID or any other
Government ID)
40
CLIENT AGENCY PROCESSING PERSON
FEES TO BE PAID
STEPS ACTIONS TIME RESPONSIBLE
Accepts the
documents
and other
attachments in
folder with None
blue tabbing
PSMS Charles-
prior
1 day Jun T
submission to
Madalipay
Headquarters
Prepares
Endorsement
Papers to be None
Submits forwarded at
application/ PRO1
documents Prepares
to this office Letter of NUP
(Finance Introduction to None 1 day Rosemarie F
Section) be submitted Julian
to LBP
Conduct
fingerprint
PCpl Daryl M
specimen for None 1 day
Calzada
the New
Pensioners ID
Assist the
pensioner in
securing from PSMS Joan C
None 1 day
LBP a printout Alipio
a copy of
SGT1
41
City/Municipal Police Sation
Services

Issuance of Police Clearance
Office or Division: Admin Office
Classification: G2C
REQUIREMENTS
A. Barangay Clearance Barangay of Origin
B. MCTC/ MTCC/ MTC Court of jurisdiction

Clearance
C. Community Tax City/ Municipal Treasurer’s Office
Certificate/ Cedula
D. Documentary Stamp City/ Municipal Treasurer’s Office/ BIR
E. Official Receipt (Payment City/ Municipal Treasurer’s Office
for Police Clearance)
CLIENT AGENCY FEES TO BE PROCESSING PERSON
STEPS ACTIONS PAID TIME RESPONSIBLE
Client  LTOPF
manifests P800-P1,000
intent for  Local
police Duty Desk Officer Employment
clearance proof reads/check P100-P150
and its for the  Travel
purpose and completeness of Abroad 1-2 mins Desk Officer
submits submitted P100-P300
necessary documents  Driver’s
License
documents
P80-P100
to the Desk
 Business
Officer Permit
P80-P100
Client fills up Duty personnel

Clearance assists client in 5-10 mins Desk Officer
Form completing the form
42
Attending personnel
reviews and verify
the completeness
and content of the
Client submits
form and encodes
the filled-up 5-8 minutes Desk Officer
clearance, affixes
form
client’s signature
and thumb mark,
and attaches the
documentary stamp
Duty personnel
forwards the
completed form and No time Duty
other pertinent requirement Investigator
documents to duty
investigator
Investigator verifies
the individual’s
personal information Duty
thru E-WPIS 3-5 minutes
Investigator
(Wanted Person
Information System)
If subject individual
is not included in
INPPO’s IMPLAN
“DAKIP”/ “TILIW” nor
included in the
uploaded lists of No time Duty
wanted persons, the requirement Investigator
Investigator forwards
documents to the
Chief of Police for
approval and signing
Document will be
released to the
requesting individual
after the Chief of 3-5 minutes Chief of Police
Police/ Head of Unit
affixes his/her
signature
43

Issuance of Extract Police Blotter
The Police Blotter Extract is being issued to clients for any legal purposes it may
serve provided that the requesting individual meets the necessary requirements upon
request.
Office or Division: Investigation Office
Classification: G2C
Who may avail: Individuals involved in incidents previously
recorded in the Police Blotter
REQUIREMENTS
Official Receipt (Payment) City/ Municipal Treasurer’s Office
AGENCY ACTIONS
Detailed PNP
Client asks personnel assigned at
request and QSD shall seek for the
purpose for Official Receipt issued
Police by the LGU’s Treasury 1-2 mins Desk Officer
Blotter Office for the Extract
Blotter/Issuance of P80-P150
Police Blotter
Detailed PNP
personnel assigned at
Waits for the QSD shall release the
document to said document duly 5-10 mins Desk Officer
be prepared signed by the Duty
Investigator and the
COP/OIC
Receives the
document 5-8 minutes Desk Officer
44
Case Treatment of VAWC Cases
Office or Division: WCPD Section
Classification: G2C
REQUIREMENTS
A. Medico-legal Certificate Hospital or any health institutions
B. Incident Report Form PNP
C. Birth Certificate, Medical PSA

Certificate
D. Certificate of Discernment DSWD or Social Worker

for CICL Cases
E. Psychological Evaluation Registered Psychologist

Report
G. Other Records Other Law Enforcement Agencies or Barangay

AGENCY ACTIONS
Report the
Incident to Put/record the incident
WCPD into pink blotter
Section
Interview the Victim/
None 30 mins- 1 hr Duty WCPD
Survivor
Refer the victim-
survivor to hospital or
any medical facilities
for appropriate No time Duty WCPD &
medico-legal exam None
requirement Social Worker
the same gender)
to the LSWDO/DSWD
for psychosocial and No time
None Duty WCPD
rehabilitation requirement
intervention
45
to the LSWDO/DSWD
for psychosocial and No time
None Duty WCPD
rehabilitation requirement
intervention
for psychological
evaluation to the No time
None Duty WCPD
accredited health requirement
institution
Prepare
affidavit/sworn
None No time Investigator-on-
statement gather
requirement Case
material evidence
Rape for warrantless
No time
the suspects, Inquest.
None requirement PNP
If No, Preliminary
investigation
46
Office or Division: Operations Section
Classification: G2C
Who may avail: Locally Stranded Individuals (LSI) and Returning
Overseas Filipinos (ROF) / Other Indispensable
Travels
REQUIREMENTS
A. Barangay Quarantine Barangay of origin
Certificate
B. Availability of Travel Local Government Unit (LGU) of origin
C. Medical Certificate Any health institutions (preferably RHU & other
Government Hospitals)
CLIENT STEPS AGENCY FEES TO BE PROCESSING PERSON
ACTIONS PAID TIME RESPONSIBLE
Client manifest Desk Officer will
intent to secure give registration
None 2 minutes Desk Officer
Travel Authority form to the
and submits applicant
needed documents
to Duty POMU
PNCO
Submit same with Warrant PNCO
the required will verify the
None 2 minutes Warrant PNCO
documents to application
Warrant PNCO for
verification
Proceed to Travel Travel Help Desk
Authority Help Desk Officer will
Travel
and submit the prepare the
Authority Help
verified registration Travel Authority None 2 minutes
Desk Officer
form with the for the approval
required documents and signing of
the COP
Receives the Travel Travel Desk None 1 minute Travel
Authority Officer will Authority Help
release the Desk Officer
Travel Authority
47
Katarungan Desk
Office or Division: Community Affairs Development (CAD) Section
Classification: G2C
REQUIREMENTS

AGENCY ACTIONS
Client shall
drop-in the
details of
Police/
Government Duty CAD PNCO shall
Official check said box daily
scalawags in and submit to the
Duty Desk
the Investigation & None 3-5 minutes
Officer
Katarungan Intelligence Sections
Box placed at for validation and
Quality thorough investigation
Service Lane
(QSL) using
the Dulugan
form.
Filing Preparation of
No time Duty
Appropriate necessary None
requirement Investigator
Charges requirements
48
Freedom of Information (FOI) Desk
Office or Division: Community Affairs Development (CAD) Section
Classification: G2C
Who may avail: Community/ General Public with General Restrictions
 Parties involved
 Research & Development (Quantitative Data)
 Study purposes
 Others
REQUIREMENTS
B. Other relevant documents
AGENCY ACTIONS
Client Duty FOI Desk Officer
manifests will give the FOI form
intent to to be filled out by the
secure for a client NONE 1 minute
needed
document or
information
Client fills up FOI Officer will verify
FOI Request the intent of request
NONE 3 minutes FOI Desk
Form and coordinate with
Officer
sections concerned
FOI Officer shall
forward documents for
NONE 1 minute
final Review by the
Chief of Police
said document to
NONE 1 minute
client
49
Intel-Community Functions
The community is mobilized and rightfully informed this police station regarding
illegal activities of suspicious persons/vehicles.
Office or Division: Intelligence and Operations Section
Classification: G2C
REQUIREMENTS
A. Any government ID Public or Government Institution

AGENCY ACTIONS
Signify/ inform PNP shall organized
the designated BINs, BPATs and other
“Pulis Sa force multipliers for the
Barangay” implementation of Traffic
about joining Laws, Municipal No time
the Ordinances and other None
requirement
intelligence- law enforcement
gathering/ functions
information
network
Attend regular Plan and implement

meetings and neighborhood watch that
No time
gatherings encourage local
requirement All Sections/
within locality community involvement
and other in policing activities Designated Pulis
None
trainings Sa Baranggay/
initiated by the Chief of Police
provincial
government
Plan and implement
alternative for meetings
No time
and face-to-face
requirement
interactions with various
sectors of the
community and listen to None
their views on preventing
crimes and accidents
and for intelligence
gathering purposes
50
Identify programs and
strategies for peace and
order and public safety
issues of the community None No time
to include the requirement
involvement of force
multipliers
Regularly meet with the All Sections/
Local Chief Executive Designated Pulis
(LCE) and other Sa Baranggay/
stakeholders to generate None Chief of Police
their commitment and
No time
support to the previously
requirement
identified programs
Monitor and evaluate the

approved programs and
carry out of its actual None
No time
implementation
requirement
51

Traffic/ Security that involves community functions
Traffic/Security shall involve the community in the strict implementation of City/
Municipal Traffic Laws and Ordinances.
Office or Division: Traffic and Operation Section
Classification: G2C
Type of
Simple
Transaction:
REQUIREMENTS
A. Any government ID Public or Government Institution

AGENCY ACTIONS
Manifest Organization of
intent about BPATs, motorcycle
extending clubs and other NGOs
help in traffic for the implementation
and road of Traffic Laws and No time
None
support and road assistance requirement
assistance to
local police
stations All Sections/
Designated
Attend Implementation of Pulis Sa
meetings and programs that Baranggay/
No time
trainings encourage community Chief of Police
requirement
conducted by involvement in traffic
the PNP, direction and control to
HPG and include the None
other suppressant of
Government increasing road crash
Agencies incidents
Monitor and evaluate No time

the approved requirement
programs and carry None
out of its actual
implementation
52

PNP, PNP-
HPG, LTO,
Payments
Issuance of traffic No time Traffic
withheld at
citation tickets requirement Enforcers,
the City
Traffic Aides
Treasury
and other
Office
concerned
agencies
53
Conduct of Internal Security Operation and counter-terrorism operations
Internal Security Operation (ISO) refers to activities designed to preserve internal
security against insurgents, secessionist and terrorist.
Office or Division: PMFCs

Classification: G2C
Number of Covered
Service/s Number of Hours
Barangays
1. Major Combat
5 120 hrs (5 days)
Operations
2. Minor Combat
3 72 hrs (3 days)
Operations
3. Preventive Patrols 1 3 hrs
54

Respond to Crisis Situations which extends beyond the capabilities of the Police
Provincial Office
Crises or emergencies are either man-made or natural.
Office or Division: PMFCs
Classification: G2C
Man-Made Natural Number of Hours
Crises/Emergencies Crises/Emergencies
1. Civil disturbance Fire
a. Violent labor strikes
b. Riots
c. Anarchy
d. Disorder
e. Mass Demonstration
2. Revolt Marine/Air Disasters
a. Mutiny
b. Insurrection
c. Coup d `etat
3. Revolution Structural collapse
4. Boarder incident Hazardous spills
5. War Utilities failure (power, water,
a. Conventional telephone)
b. Nuclear
6. Kidnapping Nuclear accidents As needed
7. Hijacking Food Scarcity/famine
a. Air
b. Sea
c. Land
8. Hostage-taking Fuel shortage
9. Terroristic activities Pestilence/Epidemic
(ex. bombing, arson,
assassination/liquidation,
extortion, intimidation, etc)
10. Attacks/raids on Floods

government installations/ Volcanic Eruption
facilities and vital facilities Earthquake Tsunami
Tidal Wave
Typhoons
Drought
55
Republic of the Philippines
NATIONAL POLICE COMMISSION
POLICE REGIONAL OFFICE I
Camp BGen Oscar M Florendo, Parian, City of San Fernando, La Union
FEEDBACK AND COMPLAINTS MECHANISM

How to send feedback pnp.pro1.gov.ph
How feedbacks are processed Thru Channel of 8888/PNP Text 2920
How to file a complaint Contact PRO1 Hotline: (072) 6870906
I-Text Kay RD Hotline: 74447701
How complaints are processed Thru Channel of 8888/PNP Text 2920
Contact Information of CCB, PCC, Contact PRO1 Hotline: (072) 6076466
ARTA I-Text Kay RD Hotline: 74447701
8888/PNP Text 2920
Office Address Contact Information

RPRMD (072) 607 1261
(072) 700 1765
RID 0917 719 6067
0939 907 1498
(072) 700 0518
ROD Camp BGen Oscar M Florendo, Parian,
(072) 687 0906
City of San Fernando, La Union
RLRDD-RSAO (072) 700-3297
(072) 687 0840
RCADD 0927 957 7981
0999 973 2728
RIDMD/WCPD (072) 607 6583
FEEDBACK AND COMPLAINTS MECHANISM

How to send feedback Thru Facebook Account:
-Ilocos Norte Police Provincial Office
-Ilocos Sur Police Provincial Office
-La Union Police Provincial Office
-Pangasinan Police Provincial Office
How feedbacks are processed Forwarded to Concerned Unit/Section
How to file a complaint Contact:
INPPO Hotline: 0915 310 2025
ISur PPO Hotline: 0939 821 9847
0998 598 5046
0906 285 6646
La Union PPO Hotline: (072) 6075100
0977 844 4404
0919 996 1173
Pangasinan PPO: 09171480938
09985985092
How complaints are processed Thru Channel of 8888/PNP Text 2920/ Radio Message to
different City/ Municipal Police Stations within the province
56
Offices Address Contact Information
PTOC 0915-310-2025
PARMU Ilocos Norte Police Provincial Office 0917-865-3989
Camp Captain Valentin S Juan
PIDMU Brgy. 23 San Matias, Laoag City, Ilocos
0998-598-5018
POMU Norte 0918-355-7914
PCADU 0917-580-9372
PTOC 0939-821-9847
POMU 0926-659-4054
PCADU Ilocos Sur Police Provincial Office 0956-877-1145
Camp Elpidio R. Quirino
PIU Bulag, Bantay, Ilocos Sur 0905-419-7249
PARMU 0935-928-6380
PIDMU 0917-573-4505
(072) 607-51-00
0977-844-4404
PTOC 0919-996-1173
PARMU La Union Police Provincial Office 0955-377-9759
Camp Diego Silang
PIDMU Carlatan, City of San Fernando, La Union 0908-881-5007
POMU 0936-517-3749
0977-844-4404
PCADU 0919-996-1173
PTOC 0998-598-5092
POMU Pangasinan Police Provincial Office 0920-629-1487
PCADU Camp Gov. Antonio U. Sison, Libsong West, 0998-157-5073
PARMU Lingayen, Pangasinan 0927-5372402
PIDMU 0933-825-3824
57
ILOCOS NORTE HOTLINE
Laoag CPS Laoag City, Ilocos Norte 0917 599 7414
Batac CPS Batac City, Ilocos Norte 0916 240 6552
Adams MPS Adams, Ilocos Norte 0998 598 5024
Bacarra MPS Bacarra, Ilocos Norte 0998 598 5025
Badoc MPS Badoc, Ilocos Norte 0915 448 8965
Bangui MPS Bangui, Ilocos Norte 0998 598 5027
Banna MPS Banna, Ilocos Norte 0917 726 9976
Burgos MPS Burgos, Ilocos Norte 0917 792 0056
Carasi MPS Carasi, Ilocos Norte 0998 598 5030
Currimao MPS Currimao, Ilocos Norte 0915 712 7302
Dingras MPS Dingras, Ilocos Norte 0915 056 6383
Dumalneg MPS Dumalneg, Ilocos Norte 0998 598 5033
Marcos MPS Marcos, Ilocos Norte 0918 581 8914
Nueva Era MPS Nueva Era, Ilocos Norte 0917 772 4221
Pagudpud MPS Pagudpud, Ilocos Norte 0919 858 5555
Paoay MPS Paoay, Ilocos Norte 0998 598 5037
Pasuquin MPS Pasuquin, Ilocos Norte 0998 598 5038
Piddig MPS Piddig, Ilocos Norte 0998 598 5039
Pinili MPS Pinili, Ilocos Norte 0998 967 2923
San Nicolas MPS San Nicolas, Ilocos Norte 0915 224 9546
Sarrat MPS Sarrat, Ilocos Norte 0908 739 2557
Solsona MPS Solsona, Ilocos Norte 0921 561 3333
Vintar MPS Vintar Ilocos Norte 0998 598 5044
1st PMFC Bgry 23, San Matias, Laoag City 0956 743 9070
2nd PMFC Brgy Lydia, Marcos, Ilocos Norte 0915 055 1245
58
ILOCOS SUR HOTLINE
Corner Quezon-Burgos Sts, Brgy
SINAIT MPS 0920 463 9915
Macabiag, Poblacion
CABUGAO MPS Gomborza St, Brgy Rizal 0917 802 0059
SAN JUAN MPS Along NHW Brgy Bannuar 0917 578 3687
MAGSINGAL MPS Bluementrit St, Brgy San Julian 0977 458 9959
STO DOMINGO MPS Along NHW Brgy Poblacion 0917 980 5624
SAN ILDEFONSO MPS Poblacion West 0917 532 2084
SAN VICENTE MPS Along Provincial Road, Poblacion 0917 841 7242
STA CATALINA MPS Fr. Burgos St., Poblacion 0926 723 2138
Don Dimas Querubin cor. Don Lorenzo
CAOAYAN MPS 0917 799 4233
&Don Alejandro Pob
VIGAN CPS Rivero St Brgy 9, Vigan City, Ilocos Sur 0917 860 7316
0917 777 2705
BANTAY MPS Along NHW Zone 5
0917 777 2708
Brgy Magsaysay, Quirino, Marcos &
SANTA MPS 0915 941 6737
Quezon
Sitio Limansangan, Brgy Margaay,
NARVACAN MPS 0998 578 8967
Narvacan, Ilocos Sur
NAGBUKEL MPS Poblacion West 0917 102 2460
STA MARIA MPS NHW, Maynganay Sur 0917 488 2732
BURGOS MPS Brgy Pob Norte 0926 278 6519
SAN ESTEBAN MPS ANHW, Western Part of Mun Brgy Pob 0926 152 5632
Echalar St, Pob Norte Santiago, Ilocos
SANTIAGO MPS 0998 967 2951
Sur
GALIMUYOD MPS Makil St, Pob 0995 304 3455
SALCEDO MPS Samao-i St, Pob Norte 0927 783 7644
SAN EMILIO MPS Brgy Cabaroan 0927 249 2758
Between Caoasan & Dalmacio St, Pob
LIDLIDDA MPS 0936 108 1237
Norte
DEL PILAR MPS Poblacion Sur 0926 700 6984
CANDON CPS San Juan Street, Brgy San Juan, 0927 021 2326
BANAYOYO MPS Poblacion 0939 533 9037
STA LUCIA MPS Joven St, Pob Norte 0977 745 4393
STA CRUZ MPS Diputado St, Pob West 0917 796 5020
TAGUDIN MPS NHW, Brgy Del Pilar 0919 292 4398
ALILEM MPS Corner Brown & Galaney St, Poblacion 0906 217 4941
SUGPON MPS Poblacion (Bal-balayang) 0998 598 5083
CERVANTES MPS Farela St.,Brgy Rosario 0918 583 2592
QUIRINO MPS Galvo St., Brgy Poblacion 09088966338
SUYO MPS Natl Road, Poblacion 0995 264 9488
SIGAY MPS Poblacionn Sigay 0935 616 5806
PMFC
59
LA UNION HOTLINE
0915 558 8888
CITY OF SAN FERNANDO Brgy Tanqui; City of San Fernando
0939 812 6888
0998 598 5153
AGOO Brgy. Sta Barbara, Agoo
0915 857 4117
0926 616 8181
ARINGAY Brgy Poblacion, Aringay
0998 598 5154
0998 598 5156
BACNOTAN Brgy Nagsimbaanan, Bacnotan
0915 513 7245
0915 889 3737
BAGULIN Purok 4, Brgy Suyo, Bagulin
0998 598 5157
0998 598 5158
BALAOAN Brgy Antonino, Balaoan
0977 695 7163
0998 598 5159
BANGAR Brgy Central East 2, Bangar
0927 421 0985
0977 696 0341
BAUANG Brgy Central East Bauang
0998 598 5160
0977 695 6254
BURGOS Brgy. New Poblacion, Burgos
0998 598 5161
CABA Brgy. Poblacion Sur, Caba 0998 598 5162
0929 881 5646
LUNA Brgy Salcedo, Luna
0906 328 1246
0998 598 5164
NAGUILIAN Brgy. Ortiz, Naguilian
0995 143 8802
0998 598 5165
PUGO Brgy Poblacion East, Pugo
0917 689 9191
0912 356 2994
ROSARIO Brgy Poblacion East, Rosario
0927 530 3802
0998 598 5169
SAN GABRIEL Brgy.Poblacion,San Gabriel
0916 642 8592
0998 598 5170
SAN JUAN Brgy. Ili Sur, San Juan
0915 855 6712
SANTOL Brgy. Poblacion Santol 0998 598 5171
STO TOMAS Brgy Patac, Santo Tomas 0998 598 5172
0998 598 5173
SUDIPEN Brgy Poblacion, Sudipen
0905 100 0830
0915 999 8432
TUBAO Brgy. Poblacion, Tubao
0998 598 5174
1st PMFC Brgy. Carlatan, City of San Fernando 0998 598 8184
2nd PMFC Brgy. Sta Rita Norte, Agoo 0938 127 4647
60
PANGASINAN HOTLINE
1ST DISTRICT
Alaminos City PS Brgy Tanaytay, 0998-598-5094
ALAMINOS CITY
Alaminos City, Pangasinan 0998-598-5095
Anda Police Station, Brgy Poblacion,Anda, 0998-598-5096
ANDA
Pangasinan
AGNO Agno Police Station, Agno, Pangasinan 0998-598-5093
Bani Police Station, Brgy. Poblacion, Bani, 0998-598-5097
BANI
Pangasinan
Bolinao Police Station, Brgy. Germinal, 0998-598-5098
BOLINAO
Bolinao, Pangasinan
BURGOS Burgos Police Station, Burgos, Pangasinan 0998-598-5099
Dasol Police Station Mendoza St. Brgy 0998-598-5100
DASOL
Poblacion, Dasol, Pangasinan
Infanta Police Station Brgy. Poblacion, 0998-598-5101
INFANTA
Infanta, Pangasinan
Mabini Police Station, Barangay.Poblacion, 0998-598-5102
MABINI
Mabini
SUAL Sual Police Station, Sual, Pangasinan 0998-598-5103
2ND DISTRICT
Aguilar Police Station, Aguilar, 0998-598-5104
AGUILAR
Pangasinan
Basista Police Station, ,Basista, 0998-598-5105
BASISTA
Pangasinan
Binmaley PS, Brgy. Poblacion,Binmaley 0998-598-5106
BINMALEY
Pangasinan
Bugallon Police Station Brgy Poblacion 0998-598-5107
BUGALLON
Bugallon Pangasinan
Labrador Police Station Brgy. Poblacion, 0998-598-5108
LABRADOR
Labrador, Pangasinan
Lingayen Police Station, Solis St., 0998-598-5109
LINGAYEN Barangay Poblacion, LIngayen,
Pangasinan
Mangatarem Police Station, Brgy Burgos, 0998-598-5110
MANGATAREM
Mangatarem, Pangasinan
Urbiztondo Police Station, Urbiztondo,
URBIZTONDO
Pangasinan 0998-598-5112
3RD DISTRICT
San Carlos City Police Station Bugallon 0998-598-5118
SAN CARLOS CITY
Street, San Carlos City, Pangasinan 0998-598-5119
Bayambang Police Station, Brgy. 09985-985-113
BAYAMBANG
Magsaysay Bayambang, Pangasinan
Calasiao Police Station Brgy Poblacion 09985-985-114
CALASIAO
West, Calasiao Pangasinan.
Malasiqui Police Station: Rizal Street, 0998-598-5116
MALASIQUI Barangay Poblacion, Malasiqui,
Pangasinan
Mapandan Police Station Pandan Ave. 0998-598-5117
MAPANDAN
Brgy. Poblacion, Mapandan, Pangasinan
Sta Barbara Police Station, Brgy 0998-598-5120
STA BARBARA
Poblacion, Sta Barbara, Pangasinan
61
4TH DISTRICT
Dagupan City Police Station, AB 0998-598-5121
DAGUPAN CITY Fernandez West Dagupan City, 0998-598-5122
Pangasinan
Manaoag PS, Soriano Street Brgy 0998-598-5123
MANAOAG
Poblacion, Manaoag Pangasinan.
Mangaldan Police Station, Mangaldan, 0998-598-5124
MANGALDAN
Pangasinan
San Fabian Police Station, San Fabian, 0998-598-5125
SAN FABIAN
Pangasinan
San Jacinto Police Station Brgy Capaoay, 0998-598-5126
SAN JACINTO
San Jacinto, Pangasinan
5TH DISTRICT
Urdaneta City Police Station Alexander St 0998-598-5134
URDANETA CITY
Brgy Poblacion Urdaneta City, Pangasinan 0998-598-5135
Alcala Police Station Brgy. Poblacion East, 0998-598-5127
ALCALA
Alcala, Pangasinan
Bautista Police Station, Brgy. Poblacion 0998-598-5128
BAUTISTA
East Bautista Pangasinan
Binalonan PS Rizal St. Brgy. Poblacion 0998-598-5129
BINALONAN
Binalonan, Pangasinan
Laoac Police Station, Barangay Poblacion, 0998 598 5130
LAOAC
Laoac, Pangasinan
Pozorrubio Police Station, Pozorrubio, 0998-598-5131
POZORRUBIO
Pangasinan
SISON Sison Police Station, Sison, Pangasinan 0998-598-5132
Sto. Tomas Police Station, Sto Tomas, 0998-598-5133
STO TOMAS
Pangasinan
VILLASIS Villasis Police Station, Villasis, Pangasinan 0998-598-5136
6TH DISTRICT
Asingan Police Station, Asingan, 0998-598-5137
ASINGAN Pangasinan
Balungao Police Station, Balungao, 0998-598-5138
BALUNGAO Pangasinan
Natividad Police Station, Natividad, 0998-598-5139
NATIVIDAD Pangasinan
Rosales Police Station, Rosales, 0998-598-5140
ROSALES Pangasinan
San Manuel Police Station Brgy. Guiset 0998-598-5141
SAN MANUEL Sur (Pob), San Manuel, Pangasinan
San Nicolas Police Station, Barangay 0998-598-5142
SAN NICOLAS Poblacion East, San Nicolas, Pangasinan
SAN QUINTIN POLICE STATION 0998-598-5143
SAN QUINTIN Poblacion Zone 1, San Quintin,
Pangasinan
Sta Maria Police Station, Sta Maria, 0998-598-5144
STA MARIA Pangasinan
TAYUG Tayug Police Station, Tayug, Pangasinan 0998-598-5145
Umingan Police Station Salientes St. Brgy. 0998-598-5146
UMINGAN Poblacion West, Umingan, Pangasinan
62
63
Acknowledgements
PBGEN RODOLFO SANTOS AZURIN JR.
Regional Director, PRO1
PBGEN RANDOLF Y BALONGLONG
Deputy Regional Director for Administration
PCOL CESAR R PASIWEN

Deputy Regional Director for Operations
PCOL ANDRE P DIZON

Chief of Regional Staff
PCOL RENAYLDO S OGAY JR.

Chief, Regional Personnel and Records Management Division
PCOL FRANKIE C CANDELARIO

Chief, Regional Intelligence Division
PCOL RICHMOND L TADINA

Chief, Regional Operations Division
PCOL EMMANUEL H REYES

Chief, Regional Logistics Research and Development Division
PLTCOL JUGITH J DEL PRADO

Officer-In-Charge, Regional Community Affairs and Development Division
PCOL EDILBERTO B PITALLANO

Chief, Regional Comptrollership Division
PLTCOL RELLY B ARNEDO

Officer-In-Charge, Regional Investigation and Detective Management Division
PLTCOL CHARLIE D UMAYAM

Officer-In-Charge, Regional Learning and Doctrine Development Division
PLTCOL DAMIAN D OLSIM

Officer-In-Charge, Regional Plans and Strategy Management Division
PCOL REDRICO A MARANAN

Provincial Director, Pangasinan PPO
PCOL JAY R CUMIGAD

Provincial Director, La Union PPO
PCOL WILSON L DOROMAL

Provincial Director, Ilocos Sur PPO
PCOL CHRISTOPHER N ABRAHANO

Provincial Director, Ilocos Norte PPO
PCPT SHERYL C VILLANUEVA

Chief, Plans and Programs Section, RCADD
PCMS Tirso P Casuga

Senior Admin PNCO, RCADD
64

PRO1 Citizens Charter

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PRO1 Citizens Charter

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Republic of the Philippines

NATIONAL POLICE COMMISSION

PNP CITIZEN’S CHARTER

PRO1: Home of the Citizen-Friendly Policeman and Protector of Human Rights

PNP PRO 1 TRANSPARENCY SEAL

PRO1: Home of the Citizen-Friendly Policeman and Protector of Human Rights

Republic Act 6975 entitled An Act Establishing the Philippine

Imploring the Aid of the Almighty, By 2030, PRO1 shall be a Highly-

IV. Service Pledge:

I will love and serve God; my Country and People;

PRO1: Home of the Citizen-Friendly Policeman and Protector of Human Rights

Requirements for Issuance of Orders

Police Provincial Offices Page Number

PRO1: Home of the Citizen-Friendly Policeman and Protector of Human Rights

PRO1: Home of the Citizen-Friendly Policeman and Protector of Human Rights

PRO1: Home of the Citizen-Friendly Policeman and Protector of Human Rights

PRO1: Home of the Citizen-Friendly Policeman and Protector of Human Rights

PRO1: Home of the Citizen-Friendly Policeman and Protector of Human Rights

Prepare Travel ROD COVID-

1. Received 1 . Inform the CRMC

CHECKLIST OF REQUIREMENTS WHERE TO SECURE

A. For PNP Members and their immediate Family

3. For Civilians: CAS

Medico-legal certificate Hospital or any medical facilities

Incident Report Form (IRF) PNP

Birth Certificate, Medical Certificate PSA

Certificate of Discernment for CICL Cases DSWD or Social Worker

Psychological Evaluation Report Psychologist

Report the Incident Put/record into pink

Refer the victim-

Ripe for warrantless

PRO1: Home of the Citizen-Friendly Policeman and Protector of Human Rights

PRO1: Home of the Citizen-Friendly Policeman and Protector of Human Rights

 Contact No. of Applicant

PRO1: Home of the Citizen-Friendly Policeman and Protector of Human Rights

PRO1: Home of the Citizen-Friendly Policeman and Protector of Human Rights

G. Certificate of Good Moral College/University

C. Service Record Admin

E. Birth Certificates of Legal PSA

PRO1: Home of the Citizen-Friendly Policeman and Protector of Human Rights

C. Mayor’s Clearance City/ Municipality of Origin

E. MCTC/ MTCC/ MTC Court of jurisdiction

G. RTC Clearance Court of jurisdiction

I. Community Tax Certificate City/ Municipal Treasurer’s Office

CLIENT FEES TO PROCESSING PERSON

PRO1: Home of the Citizen-Friendly Policeman and Protector of Human Rights

PRO1: Home of the Citizen-Friendly Policeman and Protector of Human Rights

B. Incident Report Form PNP

C. Birth Certificate, Medical PSA

D. Certificate of Discernment DSWD or Social Worker

E. Psychological Evaluation Registered Psychologist

G. Other Records Other Law Enforcement Agencies or Barangay

CLIENT FEES TO PROCESSING PERSON

PRO1: Home of the Citizen-Friendly Policeman and Protector of Human Rights

B. DTI Registration DTI/ Other concerned government agencies

Approval and signed None 3 minutes

Releasing/ Issuance of None

PRO1: Home of the Citizen-Friendly Policeman and Protector of Human Rights

C. Medical Certificate Any health institutions (preferably RHU & other

CLIENT FEES TO PROCESSING PERSON

Filing Preparation of Duty

CLIENT FEES TO BE PROCESSIN PERSON

PRO1: Home of the Citizen-Friendly Policeman and Protector of Human Rights

PRO1: Home of the Citizen-Friendly Policeman and Protector of Human Rights