Bikram Kumar Singh

B-3/17, UCIL Housing Colony E-mail: bikramkumarsingh49@gmail.com

Jadugoda Mines, East Phone: +919113426114
Singhbhum
Jharkhand- 832102

OBJECTIVE To obtain a position that will enable me to use my strong organizational skills, award
winning education background, and ability to work well with people.

WORK Home Credit India Finance Private Sep 2014 — Aug 2017
EXPERIENCE Limited
Customer Relationship Manager
Meeting with DSM(district sales manager)/RSM/Sales Manager.
Maintaining customer relationship.
Ensuring that the customer care department is functioning properly.
Set target monthly/weekly for SA, DSM, SDSM(Sr district sales manger).
Prepare monthly working plan for SA, review weekly, monthly plan for DSM
and SDSM.
Setting monthly target for our team.
Prepare weekly working plan for our team.
Visit POS(point of sales) and DSM daily.
Follow up daily report from DMS system.
Control borrow MRC over POS/SA.
Check SA's and DSM's working time, performance, sales skill, leadership skill.
Train, Coach SA (ALDI CD) and or supervise DSM in doing it.
Import day-off for all SA, DSM & collectors (timesheet).
Confirm the delivery of POSM, MKT materials, pre-printed forms to POS/SA.
Find candidate/interview for new headcount recruitment.

Logica Infotech Services Private Sep 2017 — Mar 2020

Limited
Mobile Application Developer
Support the entire application lifecycle (concept, design, test, release and support)
Produce fully functional mobile applications writing clean code.
Gather specific requirements and suggest solutions.
Write unit and UI tests to identify malfunctions.
Troubleshoot and debug to optimize performance.
Design interfaces to improve user experience.
Liaise with Product development team to plan new features.
Ensure new and legacy applications meet quality standards.
Research and suggest new mobile products, applications and protocols.

Aegis Limited Apr 2020 — May 2021

Customer Care Associate
Contributing to the day-to-day operations of customer care department.
Ensuring that the customer service department functions properly.
Manage large amounts of incoming phone calls.
Generate sales leads.
Identify and assess customers’ needs to achieve satisfaction.
Build sustainable relationships and trust with customer accounts through open and

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 interactive communication.
Provide accurate, valid and complete information by using the right methods/tools.
Meet personal/customer service team sales targets and call handling quotas.
Handle customer complaints, provide appropriate solutions and alternatives within
the time limits; follow up to ensure resolution.

Writerbay.com Apr 2015 — June 2017

Freelance Content Writer
Produce well-researched content for publication online and in print.
Organize writing schedules to complete drafts of content or finished projects
within deadlines.
Utilize industry best practices and familiarity with the organization's mission
to inspire ideas and content.
Communicate and cooperate with a writing team, including a content
manager, editors, and web publishers.
Follow an editorial calendar, collaborating with other members of the
content production team to ensure timely delivery of materials.
Develop related content for multiple platforms, such as websites, email
marketing, product descriptions, videos, and blogs.
Monitor and analyze the performance of key performance indicators (KPIs) to
offer suggestions for improvement.
Use search engine optimization (SEO) strategies in writing to maximize the
online visibility of a website in search results.

Freelancer.com Aug 2017 — Feb 2020

Freelance Content Writer
Create content marketing campaigns to drive leads and subscribers Use SEO
best practices to generate traffic to our site.
Regularly produce various content types, including email, social media posts,
blogs and white papers.
Actively manage and promote our blog, and pitch articles to relevant third-
party platforms.
Edit content produced by other members of the team.
Analyze content marketing metrics and makes changes as needed.
Collaborate with other departments to create innovative content ideas.

Upwork.com Feb 2020 — Mar 2021

Freelance Content Writer
Conducting in-depth research on industry-related topics in order to develop
original content.
Developing content for blogs, articles, product descriptions, social media, and
the company website.
Assisting the marketing team in developing content for advertising campaigns.
Proofreading content for errors and inconsistencies.
Editing and polishing existing content to improve readability.
Conducting keyword research and using SEO best practices to increase traffic to
the company website.
Creating compelling headlines and body copy that will capture the attention of
the target audience.
Identifying customers’ needs and recommending new content to address gaps in
the company's current content.

QUALIFICATIONS Bachelor of Computer Application (BCA)

All India Senior School Certificate Examination (AISSCE)
All India Secondary School Examination (AISSE)
Airport Utility Program from 3 Steps Aviation Academy

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EDUCATION Bachelor of Computer Application Aug 2011 — Aug 2014
West Bengal University of Technology
Obtained the BCA degree with a DGPA of 6.60

Senior School Certificate May 2009 — Apr 2010

Central Board of Secondary Education
Passed the All India Senior School Certificate Examination.

Secondary School Certificate May 2006 — Apr 2007

Central Board of Secondary Education
Passed the All India Secondary School Examination.

Airport Utility Program Oct 2021 — Mar 2022

3 Steps Aviation Academy
1st rank holder in the Airport Utility Program by 3 Steps Aviation Academy

INTERESTS Volunteering and community involvement.

Writing.
Sports.
Cooking exotic dishes.
Listening Music.
Blogging.
Podcasting.
Learning languages.

REFERENCES Mr. Karthikeyan C

HR Associate at Amazon Development Center
Email: cnnkc@amazon.com

Mr. Avinash Singh

Technical Lead in Prodapt Solutions Private Limited
Email: avinashgietg@gmail.com
Phone: +916201074877

Mr. Deepak Singh

Senior Manager in Sapient Global Markets
Email:singh1984deepak@gmail.com
Phone: +917980893480

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