Business Continuity Planning

Bounce Fitness has developed a Business Continuity Plan to ensure the continuation of business during and
following any critical incident that results in disruption to normal operational capability.

Objectives
The objectives of this plan are to:

Undertake risk management assessment

Define and prioritise critical business functions

Detail immediate response to a critical incident

Detail strategies and actions to be taken to enable Bounce Fitness to stay in business

Review and update this plan on a regular basis.

It has been built using the Prevention, Preparedness, Response and Recovery (PPRR) framework.

Prevention (Risk Management Planning): Identifies and manages the likelihood and/or effects of
risk associated with an incident.

Preparedness (Business Impact): Identifies and prioritises the key activities of a business that
may be adversely affected by any disruptions.

Response (Incident Response Planning): Immediate actions taken to respond to an incident in

terms of containment, control and minimising impacts.

Recovery (Recovery planning): Actions taken to recover from an incident in order to minimise
disruption and recovery times.
Distribution List

001 Chairman of the Board Cairns

002 Chief Executive Officer Cairns

003 General Manager Finance Cairns

004 General Manager Human Resource Cairns

005 General Manager Marketing Cairns

006 Centre Manager Cairns

007 Centre Manager Melbourne

008 Centre Manager Sydney

009 Centre Manager Brisbane

References and related documents

Document Title
Glossary
Business Continuity Development of a plan to manage the risks to Bounce Fitness’ business, ensuring
Planning that it can operate during a crisis/disaster.

Business Continuity All of the information required to ensure that Bounce Fitness’ is able to resume
Plan critical business activities should a crisis/disaster occur.

Business Impact Gathering information to determine basic recovery requirements for Bounce Fitness
Analysis key business activities in the event of a crisis/disaster.
Key business
Essential activities to deliver outputs and achievement of business objectives.
activities

Recovery Time The time from which a crisis/disaster is declared to the time that the critical business
Objective (RTO) functions must be fully operational in order to avoid serious financial loss.

Support delivery of an identifiable output and/or result. Resources may be money,

Resources
physical assets, or most importantly, people.

The process of defining and analysing risks, and then deciding on the appropriate
Risk Management course of action in order to minimise these risks, whilst still achieving business
goals.

1. Risk Management
The Bounce Fitness general emergency procedures override any other instructions if there is any continuing
danger to personal safety of all.
Likelihood

Priority
Impact

Risk Description Preventative Action Contingency Plans

• Ensure adequate insurance

cover in place including
business interruption and
general property.
Building Loss - • Set up agreement with suitable
L VH H
Centres supplier for 24 hour repairs and
replacement of key equipment.
• Source alternative Centre site
(if location and equipment have
been damaged).
• HO - Immediate access to
business investment fund
resources whilst waiting for
insurance payments.
• HO to establish services (phone,
electricity, water) in temporary
premises.
• HO - Advise all clients

• HO - Immediate access to
business investment fund
resources whilst waiting for
• Ensure adequate insurance insurance payments.
cover in place including • HO to establish services (phone,
business interruption and electricity, water) in temporary
general property premises.
Building Loss –
L VH H
Head Office • Source alternative production • HO - Advise all Centre Staff
site (if location and equipment • If documents have been lost see
have been damaged) Documents Lost.
• If computers have been lost
or damaged see Documents
Lost and Essential Equipment
replacement.
 Likelihood

Priority
Impact
Risk Description Preventative Action Contingency Plans

• HO - Immediate access to
• Ensure adequate insurance business investment fund
Bomb Threat or cover in place including resources whilst waiting for
L VH H
Fire business interruption and insurance payments.
general property
• Enact Emergency

• HO - Immediate access to
business investment fund
resources whilst waiting for
insurance payments.
• HO – Immediately acquire back
up CDs and install. All paper
records are scanned on receipt
and back up is automated and
• Ensure adequate insurance conducted daily.
HO Documents
cover in place including • Advise all Centres.
Lost – Electronic M H H
business interruption and
and Paper • Contact outstanding creditors to
general property
receive copies of accounts.
• Contact clients if cheques are
lost.
• Investigate ways and need to
recreate from other paper or
electronic files, or from supplier
documents etc. Involve all
stakeholders.

• Contact Energy Provider on

xxxx xxxx and ascertain extent
• Ensure adequate insurance
and likely duration of problem.
Power cover in place including
H H H
Unavailable business interruption and • Evacuate and secure premises
general property for duration.
• Advise HO for further advice.

• Ensure adequate insurance

• Contact HO via Centre mobile
Email or Network cover in place including
M M M to ascertain extent and likely
Down business interruption and
duration.
general property

• Ensure adequate insurance • Contact to ascertain extent and

Software – XXX cover in place including likely duration.
M M M
System Down business interruption and • If it is a local issue, be advised
general property as to action

• Ensure adequate insurance

Hardware cover in place including
• Contact HO to be advised.
Problems business interruption and
general property