AHMED

Qatar , Doha, Alrayyan, 974,

Qatar
77094635

ISMAIL MAHDI
alahmdo@hotmail.com

INFORMATION TECHNOLOGY

WORK EXPERIENCE

 INTERSOS Humanitarian Aid Origination JAN 2011- MAR 2015

West Darfur
IT SUPPORT
Design networks computer & administration.
Help desk support.
Install MS -Windows software’s and programs.
Maintenance the laptops & computers.
Backup data.
Design data base.
Detect networks errors and fixed.
ABOUT ME Flowing all the items IT.
Reporting monthly to project manager.

I am looking for a permanent job

worthy of my certificates and I am more
ambitious to employ my skills in any
institution to which my loyalty is in
accordance with the instructions and
instructions related to my job
assignments
PERSONAL DETAILS
 Maxell parts trading JAN 2018- DEC 2019
Doha
CUSTOMER SERVICE
Manage large amounts of incoming phone calls
Generate sales leads
Identify and assess customers’ needs to achieve satisfaction
Build sustainable relationships and trust with customer accounts through open and
interactive communication
Meet personal/customer service team sales targets and call handling quotas
Keep records of customer interactions, process customer accounts and file documents
Follow communication procedures, guidelines and policies

Date of birth:
 Fourth Dimension Network JAN 2021- OCT 2021
Doha
1/7/1986
SALES MANAGER
Managing organizational sales by developing a business plan that covers sales,
Nationality:
revenue, and expense controls.
Sudanese Meeting planned sales goals.
Setting individual sales targets with the sales team.
Visa status: Tracking sales goals and reporting results as necessary.
Company Visa Coordinating with marketing on lead generation.
Promoting the organization and products.
Understand our ideal customers and how they relate to our products.
Marital status:
Single

 Ideal Solution OCT 2021-TWO

MONTHS
Doha
DRIVING LICENSE CUSTOMER SERVICE & IT SOLUTION
Provide professional customer service to users and merchants of POS machines
Perform the assigned tasks received from the Dispatching Mobile Application in a
timely manner.
Driving license category:
Review the assigned tasks and prepare the needed materials.
Light License Update the POS terminal in the assigned location.
Configure devices in a timely manner.
Install software and hardware in the assigned location.
Perform technical test in the POS device to identify issues.
Document details of each ticket / incidents clearly.
Consult with the team and Customer Service Supervisor if the problem is not
diagnosed.
 EDUCATION

REFERENCES
 Aleman Alhadi College 2010
Khartoum
 DONAVAN CABANTAC BACHELOR OF TECHNOLOGY
Ideal solution computer science
Phone Number:77780381
Email:Donavan.Cabantac@idealsolution
s.com
COURSES

LANGUAGES
 DEC 2017 - DEC 2017
CCTV SYSTEM, 7 VISION TRAINING
• English &DEVELOPMENT

• Arabic  DEC 2017 - DEC 2017

ACCESS CONTROL SYSTEM , 7 VISION
TRAINING &DEVELOPMENT

SKILLS  DEC 2017 - DEC 2017

Thinking skills (problem
solving and decision making)
Self-management
INTEGRATED FIRE SAFETY SYSTEM , 7
VISION TRAINING &DEVELOPMENT
 NOV 2017 - NOV 2017
DESIGN & ADVERTISING USING
PHOTOSHOP, 7 VISION TRAINING
&DEVELOPMENT

Willingness to learn  SEP 2017 - SEP 2017

OSHA, 7 VISION TRAINING
&DEVELOPMENT
Resilience
 APR 2011 - MAY 2011
COMPUTER NETWORKS &
Teamwork ADMINISTRATION , SUDATEL
TELECOMMUNICATION ACADEMY

 MAY 2011 - JUN 2011

VSAT , SUDATEL TELECOMMUNICATION
ACADEMY