Position/Program Ethics & Compliance Senior Manager at AC Kolkata

Title

PwC/LoS
Overview Our PwC US Acceleration Center (AC) in Kolkata, India, is staffed with over
13000  highly skilled, technical and professional resources.  Our AC plays an
essential and strategic part of the firm’s Consulting Solutions business’ multi-
sourced, multi-geography Global Delivery Model, and is a dynamic, rapidly
growing component of our business. 

Job Description
The AC  Kolkata Ethics & Compliance Senior Manager is a local ethics and
compliance role  responsible for (1) conducting a broad range of ethics and
compliance responsibilities, supporting the PwC US Ethics & Compliance
program as well as the AC Kolkata Ethics & Compliance Director (2) intake,
planning, conducting and reporting on investigations of allegations received
through the PwC US Ethics Helpline and other available channels for reporting
concerns of possible misconduct and (3) providing guidance on policy and our
firm values to partners and employees through communications, training and
direct contacts seeking advice. The policy subject matter specialty areas and
investigation matters may involve among other issues, anti-fraud, anti-
corruption, antitrust, information protection, privacy, insider trading, trade
compliance, harassment, discrimination, retaliation and other suspected
violations of ethics and business conduct policies. The role requires a high
degree of independent judgment, fairness, and objectivity. 

As a Senior Manager, you'll work as part of a team of problem solvers, helping

to solve complex business issues from strategy to execution. PwC Professional
skills and responsibilities for this management level include but are not limited
to:
 
 Encourage everyone to have a voice and invite opinion from all,
including quieter members of the team.
 Deal effectively with ambiguous and unstructured problems and
situations.
 Initiate open and candid coaching conversations at all levels.
 Move easily between big picture thinking and managing relevant detail.
 Anticipate stakeholder needs, and develop and discuss potential
solutions, even before the stakeholder realises they are required.
 Contribute technical knowledge in the area of specialism.
 Contribute to an environment where people and technology thrive
together to accomplish more than they could apart.
 Navigate the complexities of cross-border and/or diverse teams and
engagements.
 Initiate and lead open conversations with teams, clients and
stakeholders to build trust.
 Uphold the firm's code of ethics and business conduct.

Responsibilities include:
 Receiving and investigating reported concerns of possible misconduct;
 serving as a confidential and non-retaliatory resource for all partners and
employees who have questions or concerns.
 Conduct timely, effective and independent investigations; develop
investigation plans; conduct interviews of reporters, witnesses and
subjects of concerns; collect all relevant evidence; make and report on
investigation findings; document all investigative steps in the firm’s ethics
case management system and an Executive Summary; and when claims
are substantiated, facilitate and lead the discipline committee process;
and confirm all is consistent with the established robust internal
investigations processes and best practice.  
 Collaborate with key stakeholders across the firm including the People
team, Risk Management, Information Security and the Office of General
Counsel (OGC). 
 Conduct root cause analyses, identify potential areas of compliance
vulnerability and risk, as well as control gaps, and develop / implement
corrective action plans for resolution, developing and improving policies
and processes; and provide general guidance on how to avoid or deal
with similar situations in the future. 
 Support functional leaders as needed from an ethics or compliance
perspective, including colleagues in the People team, Risk Management
and OGC, and transition to them matters more appropriate for their
handling given their subject matter speciality. 
 Draft and deliver ethics and compliance training and communications with
subject matter specialists in Learning & Development and our
communications functions through an established firm-wide schedule and
cadence, as well as ad hoc when needed.  
 Prepare trend analyses,analyzing ethics and compliance data and
preparing reports for management. 

Position/Program Knowledge Preferred:

Requirements Demonstrates proven intimate knowledge of, and/or success in investigator
roles involving, plan, review, interview, forensic and audit in the case
investigation, preferably for operations of a US-based or multinational
company, emphasizing understanding of the following areas:

 Possessing audit or investigation skills, preferably involving complaints of

law, regulation and integrity violations, including harassment,
discrimination, retaliation, time, expense, gifts and entertainment fraud,
conflicts of interest, and breach of privacy/confidentiality;
 Leveraging written and verbal communication skills involving (1) receiving
and investigating complaints (2) having challenging, sensitive and
confidential conversations (3) providing policy guidance (4) policy
maintenance and development (5) ethics communications and training
and (6) trend analyses;
 Conducting root cause analyses including change agility, especially the
abilities to analyze data and report on trends and continuously improve
processes to align with regulatory and business changes;
 Operating with a high degree of independence and accountability in the
receipt, triage and investigation of complaints, while guiding, coaching
and collaborating with internal leaders, staff, clients and vendors;
  Organizing and prioritizing responsibilities in order to manage multiple
projects concurrently; 
 Collaborating with stakeholder functions in an internal investigations
process, including HR, Legal, Internal Audit, IT, Security, Finance, and
Procurement, seeking diverse views to encourage improvement and
innovation.

Skills Preferred:
Demonstrates proven abilities in managing ethics, compliance, governance,
and/or risk
management programs and operations within a US-based or multinational
company, emphasizing analytical, project management, and research skills
through the use of firm-issued technologies (e.g. Microsoft Office—Word,
Excel PowerPoint, SharePoint, et al;Google at Work—docs, sheets, slides,
drive, et al; Lotus Notes, etc.):
 Serving as a subject matter specialist in the development,
interpretation, and maintenance of policies and practices through
everyday business consultations and/or collaborations with key
internal E&C stakeholders;
 Performing work and collaborating in multi-cultural, multi-
lingual, diverse and inclusive environments;
 Communicating effectively--verbally and in writing—with local
leadership, partners and staff, peer co-workers, subject matter
specialists, emphasizing the development of clear, concise, well-
written documents and presentations;
 Leading, coordinating, implementing follow-up, and
documenting assigned activities thoroughly and in a timely
manner;
 Developing management reporting, including ad hoc reports in
response to the needs of the business, local leadership, and
PwC US E&C leadership;
 Handling conflicts with professionalism and respect while working
under pressure; 
 Managing ethics, code-of-conduct, compliance and related topics,
policies and processes from an Ethics & Compliance or related
perspective (e.g., audit, legal, forensic investigations, HR, IT, finance,
security or procurement).

Prior experience in ethics, compliance, governance, risk management,

audit, and/or law is strongly preferred.
Prior international experience is desirable. 
Minimum Years of Experience Necessary: 7
years
Minimum Degree(s) and Certification(s) Required:  Graduate Degree (e.g., BA,
B.Com ); LL.B., LL.M.,CCEP-I; CFE is desirable.

Line of Service IFS (business supporting)

Industry Not Applicable IFS
State & City Kolkata  -  India
Travel Requirements
0-20%