Business Support Assistant

Job Description

Job title: Business Support Assistant

Directorate: Corporate and Customer Services
Department: Corporate Services
Responsible to: Corporate Services and Business Support Team Leader
Responsible for: N/A

Grade: 3
Date Written / Updated: Sept 2015

To provide administrative support for the Corporate

Main Job Purpose: Services and Business Development Teams and to provide
an initial and ongoing contact point for customers, staff
and external agencies’ enquiries and referrals.

MAIN AREAS OF WORK

 Responsible for dealing with a wide range of telephone enquiries and

correspondence – working on own initiative to take action as appropriate and
referring issues to the Corporate Services and Business Support Team Leader and ICT
Programme and Systems Development Team Leader where necessary.
 Arrange meetings, book facilities/equipment, prepare agendas, attend meetings and
produce and distribute minutes within agreed timescales
 Support the production of progress/highlight reports for projects/key workstreams
 Support management and processing of incoming and outgoing mail as required
 Manage telephone queries for the Corporate Services and Business Support Teams
 Diary management as required
 Undertake statistical analysis and research
 Provide a high quality administrative support service as required
 Responsible for maintaining and developing budget recording, stock control,
accounting procedures and filing systems for all areas of the team
 Undertake housekeeping of electronic data systems ensuring clean live data is
retained at all times
 Responsible for using the Agresso to raise Purchase orders and complete orders.
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KNOWLEDGE, SKILLS & EXPERIENCE
 5 GCSE’s grade C or above (including English and Maths) or equivalent NVQ or
experience
 Demonstrable skills in supporting performance management; data analysis and
problem solving
 Ability to work flexibly and attend evening meetings as required
 Ability to work with confidential and sensitive data
 Creative yet analytical with a logical mind and an eye for detail
 Be ICT literate
 Strong organisational skills
 Excellent interpersonal skills and demonstrable experience of working with diverse
stakeholders
 Reliable trustworthy and ability to maintain confidentiality at all times
 Ability to prioritise, multi-task and co-ordinate workloads and work under pressure to
meet deadlines
 Good time management skills
 Ability to work unsupervised and under own initiative
 High level of commitment and positive “can do” attitude
 Ability to provide accurate and reliable management information to enable a robust
decision making process
 Maintain and promote the highest standards of data quality ensuring reliable,
accurate and timely information is available at all times
 Experience of successfully understanding and contributing to achieving key objectives
in support of service plans in a service orientated environment.
 Experience of working in and maintaining partnerships to deliver an enhanced
service.
GENERAL RESPONSIBILITIES
 To implement and positively promote equal opportunities in service delivery and
employment practices.
 To take due responsibility and set an example for the health and safety of yourself
and other individuals.
 To undertake training and attend meetings as required and directed by your line
manager.
 To ensure compliance with Northampton Partnership Homes’ Equality & Diversity
policy at all times.
 To take responsibility for managing, monitoring and reducing risk within
Northampton Partnership Homes.
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  To be committed to delivering a service that is value for money.

VALUES AND ATTITUDE:

Employees of NPH are expected to support delivery of the organisation’s mission, vision and
values as part of their day to day work.

In return, you will be supported by your Line Manager through supervision and support,
listening, training and development and the best resources that we are able to provide to
help you give your best.

NB: This Job Description forms part of the Contract of Employment of the person appointed to this
post. It reflects the position at the present time only, and may be changed at management’s
discretion in the future. As a general term of employment, NPH may make any necessary change in
job content, or may require the post holder to undertake other duties, at any location in NPH’s
service relevant the employees remuneration, role, skills and experience.
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