Yuan Khristiann B.

Cabasaan | H2A

Interpersonal & People Skills

The main difference between interpersonal and people skills is that interpersonal skills are the
skills that a person must be able to communicate effectively and efficiently with others, where the
people skills means that it is the skills that an individual possesses that is mainly considered to be their
strength.

Interpersonal Skills
Teamwork – Since the hotel industry is ran by sets of staffs for each department, teamwork is really
needed to be able to accomplish everything perfectly and smoothly, because nothing can be done as
quick, efficiently, and effectively when only a single person works and no one else cooperates.

Communications – This is a very effective thing to learn and execute properly for things to be done
correctly, this gives the staffs the directions that they need to be able to accomplish their tasks and
duties, having no communication in the workplace will definitely result in a mess.

Public Speaking – One of the toughest skills to learn, but the result that it can give you when done
properly will be great. In this industry, there are no room for shyness because being shy will only make a
person unable to do tasks properly especially the two set of skills mentioned above.

People skills
Multitasking – One of the many great things a person can learn, this is helpful because it can make a
person complete several tasks in a less amount of time, which can also mean that a person that has this
ability can make more tasks in each time.

Adaptability – Due to the regular changes of shifts in the workplace, this skill is much needed to be able
to feel comfortable each time that they are working, because nothing beats working comfortably. You
should always be ready to handle things that you may not expect in the workplace.

Attention to detail – This is one of the things that can make a place, or a task done level up, some
people think that small details would not be seen by others, and no one will say something about it, but
these small details are what makes great things even greater, there is a massive difference between a
job done, and a job well done.

https://www.highspeedtraining.co.uk/hub/top-hospitality-skills/

https://www.sydneybarschool.com.au/hospitality-training-news/three-interpersonal-skills-i-learned-
from-working-in-hospitality