SATISFACTION LEVEL OF MIDSHIPMAN FLEET IN THE CONTENT MANAGEMENT

OF THE LEARNING MANAGEMENT SYSTEM OF MAAP

1- Very not satisfied 2- Not Satisfied 3- Natural 4- Satisfied 5- Very

Satisfied

Features of LMS:
INFORMATION QUALITY
SYSTEM QUALITY
SERVICE QUALITY
PERCEIVED USEFULNESS
PERCEIVED EASE OF USE
COMMUNICATION QUALITY

A. Information Quality

Satisfaction Level 1 2 3 4 5
1. Does the accuracy of information
in the LMS regarding your course
satisfies you?
2. Does the relevancy of the
information in the LMS regarding
your course satisfies you?
3. Does the Completeness of the
information in the LMS regarding
your course satisfies you?
4. Does the Usability of the
information in the LMS regarding
your course satisfies you?
5. Does the Availability of the
information in the LMS regarding
your course satisfies you?
6. Does the Understandibility of the
information in the LMS regarding
your course satisfies you?

B. System Quality
 Satisfaction Level 1 2 3 4 5
1. Does the reliability of the system
in the LMS satisfies you?
2. Does the functionality of the
system in the LMS satisfies you?
3. Does the Navigation of the system
in the LMS satisfies you?
4. Does the Flexibility of the system
in the LMS satisfies you?
5. Does the Accessibility of the
system in the LMS satisfies you?
6. Does the Facility of the system in
the LMS satisfies you?

C. Service Quality

Satisfaction Level 1 2 3 4 5
1. Does the Availability of the LMS
satisfies you?
2. Does the Reliability of the LMS
satisfies you?
3. Does the Responsiveness of the
LMS satisfies you?
4. Does the Assurance of the LMS
satisfies you?

D. Perceived Usefulness

Satisfaction Level 1 2 3 4 5
1. Does the LMS improve your
academic performance?
2. Does the LMS increase your
productivity?
3. Does the LMS makes your studying
easy?
4. Does the overall usefulness of the
LMS satisfies you?
 E. Perceived Ease of Use

1. Is the LMS easy to use?

2. Does the LMS effectively establish
user interaction?
3. Does the LMS meets your
expectation?
4. Does the flexibility of the system
satisfies you?

F. Communication Quality

1. Does the forum chat of the LMS

satisfies you?
2. Does the video conference of the
LMS satisfies you?
3. Does the Interchanging of opinions
between students and instructors
in the LMS satisfies you?
4. Does the Review of Opinions
within LMS satisfies you?

OPEN-ENDED QUESTION:

What makes you “very not satisfied” in using the LMS and what can you suggest to
improve it?