2019 Toeic Full 2 Test

2019
.. TOEIC
Full Simulation Test
1
Sample Answer
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1.
2.
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3.
4.
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5.
fillingso
rting
6.
haggling: mặc cả
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7. Mark your answer on your answer sheet. 20. Mark your answer on your answer sheet.
8. Mark your answer on your answer §>heet. 21. Mark you r answer on your answer sheet.
p
a 10. Mark your answer on your answer sheet. 23. Mark your answer on your answer sheet.
,r'
c 11. Mark your answer on your answer sheet. 24. Mark your answer on your answer sheet.
b 14. Mark your answer on your answer sheet. 27. Mark your answer on your answer sheet.
b 15. Mark your answer on your answer sheet. 28. Mark your answer on your answer sheet.
c 16. Mark your answer on you r answer sheet. b 29. Mark your answer on your answer sheet.
17. Mark your answer on your answer sheet. c 30. Mark your answer on your answer sheet.
18. Mark your answer on your answer sheet. b b31. Mark your answer on your answer sheet.
19. Mark your answer on your answer sheet.
24
32. What is the woman asked to do? 35. What is the relati onship between the
two speakers?
(A) Arrange a meeting with the
manager (A) Employer and employee
(B) Make a reservation for lunch at a (B) Doctor and patient b
restaurant (C) Teacher and student
,tf' a
(C) Hand le a difficult situation (D) Lawyer and client
(D) Have a meal delivered to the
company d dung 36. When must the man make an
appointment?
33. Why does the man NOT plan to go to
(A) By the end of next month
a restaurant? b dung
(B) By the end of this month
(A) He needs to travel long distance to (C) By the end of next Friday
the restaurant. (D) By the end of this Friday
(B) The restaurant is too expensive for
him. c 37. Why does the woman need the man's
(C) He needs to work during the meal. signatu re?
(D) The office is more comfortable
than the restaurant. (A) To be able to send some
documents
34. Who will the man have lunch with? (B) To help him arra nge a med ical
appointment b
(A) A vi sitor from another company (C) To confirm his last name
(B) A supervisor a dung
(D) To transfer the man's record ings
(C) The sales staff b
(D) The conference attendees
25
38. How long is the basic warranty 44. What are the speakers discussing?
effective?
(A) Their competitor
(A) Thirty days (B) A new supervi sor c
(B) Sixty days '~·· (C) A current colleague bđ
(C) One year (D) Their company director
(D) Two years c đ
45. What ca n be inferred about Mr. Grover?
39. What will happen if the woman uses
(A) His employees always encourage
an unapproved mechanic?
him . b
(A) The warranty will expire. b đ
(B) He used to be the woman's direct
(B) The warranty will not be valid. supervi sor.
(C) Coverage will be decreased by 50%. (C) He went through some hard times
(D) Full coverage will be offe'red. last year. dđ
.~ (D) He is a successful sa les manager.
40. What does the woman decide to do for
now? 46. What explains Mr. Grover's tea m's
performance?
(A) Have her car serviced at an
approved garage (A) He manages them in a strict but
(B) Buy the extended warranty a creative way.
(C) Go to the garage near her house (B) The team has a competitive nature.
(D) Have her own mechanic approved (C) He knows how to encourage his
-------------------------------------------------- ----------------------------------------------------------
employees. cđ
(D) His team members felt bored and
41. What are the speakers talking about?
asked for a new leader. d
(A) The man's adventure story --------------------------------- -----------------------------------------------------------------
(B) The woman's new business b đ 47 . Who MOST LIKELY are the speakers?
(C) Their selfish new employee
(D) Their complaints about sales (A) Business partners
results (B) Coworkers b
(C) Postal employees ađ
42. What does the man say will lead to (D) Construction contractors
positive business results?
48. What problem does the woman have?
(A) Great knowledge and high
intelligence (A) Her computer is under repair.
(B) Great tolerance and enduring (B) Her fax mach ine is not working
persistence cđ properly. b
(C) Cautious planning and exact (C) The contract she needs is not
implementation attached in the e-mail.
(D) Amazing creativeness and strong (D) She needs the document by noon
aggressiveness tomorrow.
43. What does the woman say about 49. What will the man MOST LIKELY do next?
self-employment?
(A) Fax the woman the contract
(A) She has lots of complaints. a (B) Print out the e-mail attachment
(B) She has mixed feelings. bđ
(C) Send a package via overnight delivery
(C) She feels frustrated by her results. (D) Send the woman an e-mail with the
(D) She is pessimistic about the future. contract attached
d
26
50. What are the speakers talking about? 56. Wh at are the two speakers discussing?
(A) Buying a bui lding (A) Why the woman applied for the
(B) Finding a tenant position
cđ (B) Why the man joined the company
(C) Relocating their office
(D) Hiring new workers (C) The requ irements for the position
(D) Their previous experience in sales
51. What MOST LIKELY is Mr. Mundine's
job? 57. Who is the man?
(A ) A real estate agent (A) A recruit
(B) A building owner (B) A consultant
ađ
(C) A company employee (C) A division ch ief
(D) An arch itect (D) An interviewee
52. Wh at can be inferred about the Lj.berty 58. What can be inferred from the
Building? m6WJconversation?
(A) It is not located downtown. (A) The man founded the company.
(B) It is a skyscraper. ađ (B) The man and the woman used to
(C) It is too costly. work for the same company.
(D) It is located in Brownsvill e. (C) The man has offered the woman
-------------------------------------------------------------- ----------------------------------------------
the position.
(D) The wom an hopes to work in a
53. W hat are the speakers discussing? different fie ld.
(A ) A board of directors meeting --------------------- ------------------------- -----------------------------------------------------
(B) Evaluations for a work project 59. Why is the woman calling?
(C) An upcoming company auction
(D) The ri sing cost of work materials (A ) To fi le a complaint
(B) To discuss an upcoming event
54. Wh ich of the fo llowing statements is (C) To inquire about services
true? (D) To propose a business plan
(A ) The Carlton Brothers subm itted the

60. How many posters does the wom an
lowest bid.
say are probably needed?
(B) The man likes the quality of the
Carlton Brothers' work. (A ) Two thousand
(C) The woman is fam iliar w ith Stu ller (B) Three thousand
& Sons. (C ) Five thousand
(D) The board of directors has no (D) Ten thousand
options other than Stu ller & Sons.
61. Wh at does the wom an imply about her
55. W hat will happen tomorrow? campaign?
(A ) Stu ller & Sons will beg in to work. (A ) It has already been launched.
(B) The company w ill accept more (B) The budget is not finalized.
bids. (C ) It demands high-q uality posters.
(C) There will be a board of directors (D) She wants to cut down on
meeting. expenses.
(D) The board of directors w ill meet
the Carlton Brothers.
27
62. Where will the event take place? 65. What is the conversation about?
rN6WJ rNBWJ (A) A discussion of a holiday plan
(A) In a restaurant
(B) In an office (B) Instructions on how to book an
(C) In a hotel room airport taxi
(D) In a house (C) Security measures at the airport
(D) A change in a schedu le
63. How much more money is needed to
rNBWJ buy a watch? 66. What time will the airport taxi come to
rNBWJ pick them up?
(A) $30
(B) $40 (A) At 8:00 o'clock
(C) $50 (B) At 9:00 o'clock
(0 ) $60 (C) At 10:00 o'clock
(D) At 11 :00 o'clock
64. Why is the man willing to rfay more?
67. Why do the man and woman need to
rNBWJ (A) Lauren gave him a nice gift before.
rNBWJ reschedu le the airport taxi service?
(B) Lauren has worked for more than
30 years. (A) The taxi will be too small for their
(C) Lauren is in need of his advice . luggage.
(D) Lauren once offered him (B) There will be a lot of traffic on the
assistance. way to the airport.
(C) They want to arrive earlier to be
safe.
(D) Their travel agent has made a
mistake.
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68. What is the purpose of the call?
~ (A) To place an order
(8 ) To file a customer complaint
(C) To inqu ire about room types
(D) To cancel a reservation
69. When will the fami ly check out of the

~ hotel? /
(A) September 4th
(8 ) September 20th
(C) September 24th
(0 ) September 25th
70. Based on the chart, how much will the

rNBwJ woman pay for her room ?
(A) $2,500
(8 ) $2,800
(C) $3,800
(0 ) $4,200
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uuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuu
71. What is the main purpose of th is talk? 74. What is the MAIN purpose of the
message?
(A) To set some business objectives
(B) To announce a new policy (A) To provide information
(C) To introduce a new program (B) To sell annual passes
(D) To explain a mottouuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuu
~· (C) To promote a new exhibit
(D) To give informantion about
adm ission prices
72. Who most likely is theuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuu
speaker?
(A) A salesperson uuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuu
75. What shou ld listeners do to find out
(B) A company executive
movie show times?
(C) A med ia celebrityuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuu
(A) Refer to the guidelines in the
(D) A business consuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuu
ltant
manual
73. What is "QVS"? (B) Dial an extension number
(C) Leave a voice mail message
(A) The name of a company
(D) Push a button on their phones
(B) A corporate objective
(C) A training motto 76. Wh ich of the fo llowing is NOT included
(D) A secret project uuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuu
on the website?
(A) Directions to the museum
(B) Detailed exhibit information
(C) How to get discounts on tickets
(D) A simulated tour of the museum
30 uuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuu
uuuuuuuuuuuuu
11. Who is the intended aud ience for this 83. What is the MAIN purpose of the
announcement? announcement?
(A) Cafeteria staff members (A) To provide information to
(B) Office employees commuters
(C) Company management (B) To assist disabled passengers
(D) Eco-friend ly customers (C) To instruct people on how to
purchase tickets
78. What does "Now you can come to (D) To introduce a new transport
~ work empty-handed" mean? facility
(A) You don't have to bring anything to
84. What should listeners do if they need
work.
help?
(B) You can relax at work.
(C) You don't have to bring money to ' (A) Head to a kiosk for information
pay fo r your meals. _ (B) Visit the official website of the
,r
(D) Waiters will bring food to your'table. tran sit system
(C) Use the automated ticket machine
79. Why has the company made this (D) Find a worker in a pink vest
change?
85. How often does the tram service run?
(A) To improve workpl ace effici ency
(B) To benefit the environment (A) Every ten minutes
(C) To save costs (B) Every twelve minutes
(D) To promote fresh ag ricultural (C) Every fifteen minutes
produce (D) Every fifty minutes
80. What does the spea ker say he has 86. What is being advertised?
done?
(A) A digital business document
(A) Edited a document (B) A personal storage device
(B) Enjoyed a film (C) A USB hub for laptops
(C) Received an assignment (D) A document sca nner
(D) Finished a task
87. What advantage does the
81. What does the speaker mean when he adverti sement NOT mention about the
CNBwJ says, "I will carry the drone with me, product?
just in case"?
(A) It saves space.
(A) He has fini shed his work. (B) It saves time.
(B) He no longer needs the equ ipment. (C) It is easy to operate.
(C) He is afraid an accident might (D) It is stylish.
happen.
(D) He might still need the equipment. 88. What can customers get by orderin g
immed iately?
82. Wh at does the speaker promise to do
(A) A document fo lder
at the end?
(B) An electronic charger
(A) Call the person back (C) A discount
(B) Look after the eq uipment (D) A carrying case
(C) Send the equipment back
(D) Do more shooting
31
89. What is the message about? 92. What kind of event is the talk taking
place at?
(A) Irregularities in phone usage
(B) A customer protection plan (A) A charity banquet
(C) Special international 'rates (B) A community assembly
(D) A customer sati sfacti o~ survey (C) A government meeting
(D) A research sem inar
90. What does the speaker suggest?
93. Who is Kimberly K. Roberts?
(A) Making international calls
(B) Paying the bil l before May 1st (A) A hospital director
(C) Return ing his call (B) A benefactor
(D) Joining the customer protection (C) A fundra iser
plan (D) A commun ity organizer
91. What is the charge that Mr. Albertson 94. What does the speaker imply about
normally pays? the government?
(A) About $33.00 (A) It has reached out to
(B) About $50.00 disadvantaged ch ildren.
(C) About $200. 00 (B) It has been involved in the
(D) About $233.00 found ing of the hospital.
(C) It has reduced its financial support
for charity groups.
(D) It has been promoting the values
of ph ilanthropy.
32
95. Where does th is announcement take
~place? 98. Why have some of th e board ing gates
(A) At a fami ly reunion
mBwJ been closed?
(B) At a wedd ing banquet (A) Because certa in flights are delayed
(C) At a corporate event (B) Because flight attend ants are on
(D) At a welcome party strike
(C) Because of poor weather conditions
96. Wh at is the company tradition? / (D) Because of flood ing in the airport
CN8wJ (A) New recruits entertain the
audience.
99. Wh at has led to the slight delays in
mBwJ flights?
(B) Employees spend time with their
fam ilies. (A) An update of flight information
(C) Engineers solve technical (B) The construction of a new terminal
problems. (C) A techn ical problem with the
(D) Managers sing jazz songs. information display screens
(D) An alteration of board ing gates
97. Look at the graphic. Wh at will be
rNBwJ performed on stage next? 100. Look at the graphic. Passengers of
(A) The Welcome Address
mBwJ which flight need to head for term inal
C?
(B) The Mag ic Show
(C) The Jazz Classic (A) JA163
(D) The Group Games (B) BA250
(C) EV 310
(D) NZ 200
This is the end of the Listening test.

Turn to Part 5 in your test book.
33
101. Baker & McKenzie is a _ _ law 104. The old office bu ilding underwent
firm with a long and successfu l massive _ _ and was transformed
history of providing experienced and into a multi-purpose commun ity
professional representation to its center.
cl ients.
A (A) organ ization
(A )
respectab le đàng hoàng (B) implementation
(B)respectfu l kính cẩn (C) renovation
(C)respecting (D) cooperation
(D)respective rieng, mang tinh ca nhan
tương ứng 105. _ _ back in 1982, Ralph's has since
102. The annual financia l report is _ _ provided the best catering services in
complete despite the requ irement of town, offering quality caterer services
some slight revisions. and large banquet hall rental for any
occasion .
(A ) hard ly
(B) nearly (A) Founded
(C) merely (B) Found
(D) barely (C) Found ing
(D) Having founded
103. The world's lead ing smartphone
manufacturer has announced to 106. UPS, known around the world _ _
_ _ all of its Universe Tone 6 its fast and reliable shipping services,
smartphones due to a design flaw in announced to expand its operations
the ch ip module. in China.
(A ) repa ir (A) as
(B) reca ll (B) to
(C) regain (C) with
(D) replace (D) for
34
107. Some experts bel ieve that the 112. Recent worldwide oil prices have
overheating of emerg ing markets is a plunged to a new low, which might
structu ral problem that ca n be _ _ lead to _ _ demands for electric
with better monitoring mechanism . chơ chế giám sát vehicles. đếm được
(A) strengthened (A) fewer

(B) compensated (B) less
(C) resolved (C) little
(D) aud ited (D) few
108. Merely having an EMBA degree 113. Patent laws guarantee that Salman's
doesn't make one _ _ for the Precision Engineering has _ _
management position. rights to the cutting-edge technology
it developed for robotic surg ical
(A) qualification bằng cấp
equipment.
(B) qualify
/
(C) qualified (A) crucial cốt yếu
D
(D) qualifying sát hạch (B) viable sống còn
(C) manufactured
109. For those _ _ membership expires (D) exclusive riêng biệt, duy nhất
late this month, please renew it as
soon as possible. 114. Mr. Turner's broker recommended
that he _ _ in secured bonds in
(A) who
times of fin ancial instability.
(B) whose
(C) that (A) invested
D
(D) their (B) investing
(C) to invest
110. In order to ensure your access to our (D) invest
services, please keep us _ _ of
any alterations in your membership 115. Over the past decade, commu nication
profile, such as change of address. technology _ _ beyond recogn ition
and contributed to another industrial
(A) assured
revolution.
(B) updated
(C) disposed (A) had evolved tiến triển
(D) composed (B) has evolved
thuê, mướn nhà (C) evolved
111. It is clearly stated in the tenancy (D) wou ld evolve
agreement that the tenant is _ _ to
keep the prem ises in a reasonable 116. On line electronics retailers usually
state of clean liness. offer 36-month, interest-free _ _
plans to budget-conscious
(A) obliged
consumers.
(B) obligation
(C) obligatory (A) wholesale
(D) obliging (B) installment
(C) discount
(D) trade
budget-conscious consumers: khách hàng chi tiêu hạn hẹp (thu
nhập thấp)Xét nghĩa thấy installment plans là hợp lý nhất: gói
trả góp.
35
117. Located in the Quezon province of 122. Strategic commun ications experts
the Philippines, Villa Escudero is a find it a better tactic to express simple
nice hacienda-style resort with cozy ideas _ _ use complex structures
rooms and a(n) _ _ atmosphere. with no persuasive arguments.
r:'·
(A) exotic ngoại lai (A) rather than

(B) eccentric lập dị (B) in spite of
A
(C) exclusive (C) in add ition to
(D) receptive Dễ tiếp thu (D) on accou nt of = because of
118. HR supervisors would likely scan 123. A survey _ _ by AC Nielsen last

through hundreds of job _ - _ for a month and indicates that the general
particu lar position . Presenting the public in Japan hold mixed views
resume in an impressive way is the towards early retirement.
key to acq uiring one's ideal job.
/
(A) conducted
(A) employees (B) was conducted
(B) interviewers (C) conducts
(C) advertisements (D) cond ucting
(D) applications
124. _ _ regu lar meetings are essential
119. The increasing popu larity of e-books to corporate decision makings,
and e-readers is affecting the some executives express their
publishing industry in various ways, dissatisfaction with the inefficiency of
one of _ _ is the rap id decline in the the routine.
sales of printed books.
(A) Wh ile = whereas, meanwhile
(A) them (B) Since
(B) it (C) If A
(C) wh ich (D) As
(D) that
125. It is crucial that a supervisor keep
120. At certa in small- and medium-sized his or her subord inates _ _ of their
enterprises, promotion decisions are strengths and weaknesses at work
generally left to the owner's _ _ , so that self-improvement can be
wh ich can be rather subjective. ach ieved.
chủ quan
(A) convenience (A) inform
(B) advantage (B) inform ing
(C) discretion sự cẩn trọng (C) informant
(D) perspective viễn cảnh (D) informed
121. Over-dependence on non-renewable 126. Some believe pop-up ads contribute

energy sources hinders a nation's to sales growth _ _ they're
competitiveness, thu s _ _ potential perceived by some as one of the
threats to its economy. most annoying forms of advertising.
(A) poses đặt ra (v) (A) that
(B) posed (B) because
(C) can pose (C) whereas
(D) posing hinder: cản trở (D) once
pose challenges/threats/hazards to: dat ra thach

thuc doi voi
36
121. _ _ the NGO's most vulnerable 129. The rapid advancements of robotic
stakeholders are particularly children technology have put certain jobs at
from rural areas, whose livelihoods risk of being _ _ .
rely on the organ ization's fund ings. trùng lấp, chồng chéo
(A) overlapped
(A) Among (B) marg inalized gạt ra ngoài lề
(B) Despite (C) exaggerated thổi phồng, cường điệu
(C) Over (D) vanquished biến mất
(D) Between
130. Th is season's sales have expanded
128. The general manager has requested _ _ the newly appoint~d marketing
that all the monthly reports be manager's ingen ious advertising
delivered to the human resources strateg ies.
office _ _ by 4 p.m. th is Friday. D (A) regard less of không kể đến
(A) spontaneously tự sinh, tự ý (B) in contrast to
(B) simultan eously đồng thời, cùng lúc (C) with respect to đối với, về
(C) instantaneously d
lập tức (D) due to
(D) punctually
37
Questions 131 - 134 refer to the following e-mail.
> .
To: Richard Hard in

From: Madeli ne Kovacs
Subject: New position ,,,
~
A
Dear Richard,
We are pleased to inform you of your promotion with in our company. Starting the first of next
month , you wi ll beg in in your new position as manager of the Fulfill ment Department. During
the past year as a member of the Fu lfi ll ment Department staff, you _ _ _ many contributions
131
to the productivity and smooth operation of the department. _ _ _ difficu lty at work, you've
132
shown dedication to your job as well as flexibility to handle diverse sorts of situations; now we
are pleased to _ _ _ your hard work and fine skills with this promotion. We know you will do
133
a fabulous job. The Personnel Department will contact you soon regarding the changes in your
salary and benefits.

134
Sincerely,
Madeli ne Kovacs
President
'V
•'
131. (A) made 134. (A) It is crucial that the application for
(B) have made m€wJ the position be submitted on time.
(C) make (B) Feel free to contact me for further
(D) are making information on the sem inar.
(C) Please consider joining us in our
132. (A) In face of mặc dù business initiative.
(B) On account of vì, do
(D) We look forward to welcoming
(C) Regard ing đối với you to your new position next
month.
(D) Instead of
133. (A) compensate

(B) accomplish
(C) recogn ize
(D) distinguish
38
Questions 135-138 refer to the following warranty.
Warranty fort ,,e b etoot wireless speake

Th is product is guaranteed _ __ C!ny defects in parts or workmanship for one year past the
135
purchase date. Th is warranty only applies to manufacturer defects and does not apply to any
problems the customer may encounter _ _ _ abuse , severe environments or accidents.

136
If the product has been found to be defective_, .the customer should bring the product along with
th is warranty certificate as well as rece ipt of purchase to the place of purchase. The defective
product will be sent back to the manufacturer at the company's for repa ir. The place of
. 137
purchase will not rep lace the product without the company's approval.
_ __ If the damaged product is brought back with this warranty, repa ir can be done at a
138
discount.
135. (A ) for 137. (A) expense

(B) by (B) perk A
(C) to (C) duty
(D) against (D) account
136. (A) according to 138. (A) Warranty covers the device if it

(B) supposing rNBwJ breaks down through no fau lt of
(C) due to your own .
(D) regardless of (B) Users shou ld be responsible for
the sh ipping costs of the defective
product.
(C) In the case that damage is the
customer's fau lt, no repa ir or
rep lacement will be done for free.
(D) Fa ilure to present any proof of
purchase rend ers the warranty
invalid.
39
Questions 139- 142 refer to the following article.
Are you sick of the choices offered by restaurants? Now, there is another _ _ _ that has become
139
a trend from London to Peru: the underground gourmet clubs. As the name suggests, these dining
places are in private properties, and meals are prepared by food lovers or chefs who are between
jobs.
People who are interested in having a taste can check out the social networking websites , such as
Facebook or Twitter _ _ _ out wh?t most gourmets recommend. These privately run restaurants
140
will put the menus of the day on line, most of wh ich are experimental dishes or homemade specialties .
.-
Consequently, the diners will get to taste something they have never tried in typ ical restaurants .
·""
Also, the atmosphere in these dining clubs _ _ _ gets too forma l or stiff because the settings help
141
diners to strike up conversations easily. _ _ _ Surprisingly, the diners will only be informed of a
142
recommended donation price, wh ich is approximately the same as a regu lar meal in an ord inary
restaurant.
139. (A) style 141. (A) usually

(8 ) method (8) hardly B
(C) alternative (C) merely
(D) invention (D) roughly gồ ghề
140. (A) to find 142. (A) Various settings can be

(8 ) find ing m0WJ customized to meet your taste.
(C) found (8 ) Management are holding formal
(D) find business luncheons at these
locations.
(C) Now you must be wondering
how much it may cost for such a
fantastic meal.
(D) People nowadays are getting
tired of fine dining restaurants.
40
Questions 143-146 refer to the following information .
Report,~ g m·ss·ng baggage

If you discover _ _ _ arrival th at your baggage is missing, please immediately go to the
143
Baggage Service Office in the baggage recl aim areas of the airport.
At th e Baggage Service Office , your baggage claim _ _ _ and then you will receive a Pro perty
144
Irreg ularity Report (PIR) with a personal refe ~e n ce number. Once your baggage has
145
been found, we will contact you to arrange delivery.
Yo u should have received a baggage claim tag for every bag th at you checked in before
departure. Make sure to save these tags _ __ you have received all of your baggage.
146
143. (A) upon 145. (A) You ca n report missing items

(B) with ~ by fi lling out our Customer Care
(C) at e-mail form.
(D) to (B) You need th is number to check
the statu s of your missing
144. (A) will register baggage.
(B) will be registered (C) We will do our very best to return
it to you as quickly as possible.
(C) has been registered
(D) Most insurance policies cover
(D) reg isters
loss on the basis of the value of
the property.
146. (A ) when
(B) before
(C) since
(D) until
41
Questions 147- 148 refer to the following text message chain.
Kelly Hey, I left my .keycard in my lab coat pocket. Where are you?
Adams 11:40A.M.
~
Chris
11:41 A.M. Mears
Kelly Bad news. You think I could borrow the card from the security?
Adams 11:42 A.M.
~
Chris
11:43 A.M. Mears
I'll give it a try. Can't wait forever. BTW, can you grab a sandwich
Kelly for me?
Adams 11:43 A.M.
Chris
Mears
11:44A.M.
Kelly A sandwich would be just fine. And no ketchup please. Thanks.

Adams 11:44A.M.
147. Why might the security refuse to lend 148. At 11 :44 A.M., why does Mr. Mears
rNBwJMs. Adams their keycard? rNBwJ write, "Perfect timing"?
(A) They don't know Ms. Adams. (A) He wi ll head back to the lab soon.
(B) They have to abide by certa in (B) He th inks Ms. Adams rep lied
regu lations. slowly.
(C) They need to ask their superiors. (C) He gets impatient with waiting.
(D) They have to fo llow Ms. Adams to (D) Ms. Adams made her request just
the lab. in time. ,,,,,
,,,,,
to abide SO
42
Questions 149-151 refer to the following e-mail.
To: Al l recipients
From: Qantas Public Relation s
Qantas Airways
Qantas Headquarters, Mascot, New South Wales
Website: Qantas.com
For Immediate Release Via E-ma il
Qantas Airways is delighted to announce its recent acqu isition of hotel cha in Reef, which operates
almost 500 hotels and motels throughout th.e region. Reef has been posting increas ing profits
over the past three years and has opened more than 60 new facilities over that period. As with
Qantas Airways servi ces, there are mf signs that this expansion program is slowing.
Qantas Airways intends to make minimal changes to the day-to-day running of Reef, leaving in
place their dynamic management team and their experienced staff. We envisage no redundancies
in the short term. In fact , in view of the exceptional opportunities offered by the merger of an
airline with a solid passenger base and a hotel chain with branches in all the cities covered by
Qantas Air, we expect to be hiring new employees in the near future. Econom ies of scale also
make it seem likely that the cost of flight I hotel packages to consumers will reach new levels of
value.
We welcome the staff and shareholders of Reef to the Qantas fam ily.
149. What kind of document is th is? 151. Which of the following is NOT
mentioned as an advantage of
(A) A magazine article
Qantas Airways' buying Reef?
(B) An advertisement
(C) A press release (A) Their customer base is similar.
(D) An internal memo (B) They are both expand ing.
(C) Their management styles are the
150. Why was buying Reef probably a same.
good business decision for Qa ntas? (D) They will benefit from economies
of scale.
(A) It runs 500 hotels.
(B) It is increasingly profitable.
(C) It charges high prices for its
rooms.
(D) It has high occupancy rates.
Go on to the next page . .,...
43
Questions 152-155 refer to the following advertisement.
152. What are the main language 154. Where would the successful applican1
requ irements for the job? be working?
(A) Fluency in Spanish (A) In Wash ington, D.C.
(B) Fluency in more than one fore ign (B) In Boston
language (C) In Chicago
(C) Fluency in English and Spanish (D) In New York
(D) Fluency in English or Spanish
155. What are job applicants required to
153. What wou ld applicants have to prove send in add ition to their resumes?
to be considered for the job?
(A) 4 ID photos
(A) That they can speak Spanish (B) Copies of their passport
(B) That they are native speakers of (C) A video clip of their daily life
English (D) A few samples of their news
(C) That they have IT skills for news articles
ed iting C
(D) That they are interested in TV
news production
44
Questions 156- 158 refer to the following e-mail.
To: JaniceWong@ PAPP.com

,,.,
From: DXL@swiftshipping.com
Subject: Late delivery
'A
Please accept our apolog ies for the delays with your last order. The problem lay not with us but
with our fre ight agent. The company has been having a labor dispute and although they assured
us that this would n't impact our delivery schedu le, it did. A lack of drivers means that their
deliveries are running around 48 hours beh ind s,chedu le. I know that th is might cause you some
embarrassment when it comes to sh ipping to your customers and we are sorry for this. We will of
course be chang ing fre ight company for yo~r next order as there is little sign their dispute will be
settled, and we certa inly do not want a repeat of this scenario.
,,;
I will bill you aga in for the last order: our normal freight charges minus 20%, and I hope this will go
some way towards compensating you for the inconven ience . I give you my personal assurance
that something of this nature will not happen again in the future.
Regards
,v
156. What is the main reason why 158. What will DXL do to compensate
deliveries were delayed? PAPP for the problems?
(A) A container ship sank. (A) Give them a discount on shipping
(B) There has been inclement (B) Excuse them from paying for th is
weather. delivery
(C) The company got the delivery (C) Promise it will never happen
dates wrong. aga in
(D) There is a strike at the freight (D) Give them free insurance on
company. sh ipping
157. What will probably happen to PAPP's

next order?
(A) They will get a 20% discou nt.
(B) It will be sent via a different freight
company.
(C) It will be sent after the labor
dispute is settled.
(D) It will be sent via sea instead of
land.
45
Questions 159-160 refer to the fo llowin g text message chain .
John Are you coming·ton ight?

Simm ons 6:02 P.M.
Sharon
6:10 P.M. Goldman
John The office party! We' re·all going out for dinner! Did you miss
Simm on s the memo?
6:11 P.M.
/
Sharon
6:1 2 P.M. Goldman
John I'm sending you the details right now.

Simm ons 6:13 P.M.
Sharon
Goldman
6:14 P.M.
John Never mind. I'll go pick yol} up at Wayfair. It's not far from
Simm ons
here anyway. They agreed to your offer?
6:1 6 P.M.
159. At 6:12 P. M., what does Ms. Goldman 160. Wh at is suggested about Ms.
m6wJ mean by "Must have"? Q\J6wJ Goldman?
(A) She strong ly requires th e (A ) She has been vi siting customers.
information. (B) She works at Wayfair.
(B) She surely overlooked a notice. (C) She is a coordinator of an event.
(C) She definitely needs to attend an (D) She will walk to a restaurant.
event.
(D) She has already forgotten an B
address. A
46
Kurt Salmon is a global manaQ,~ment consulting firm dedicated to building the

market leaders of tomorrow - whatever tomorrow might look like. Having helped
hundreds of companies maximize their profitability, we are well known to the world's
most successful business people.
We specialize in marketing, public relations, and product development. To help

local businesses thrive in these difficult financial times, we are publish ing a weekly
newsletter with helpful advice on a rnoge of topics that are important to big and
small companies alike. If you would li ke to receive this weekly e-mail with up-to-date
advice customized to our local reg ion, please visit the website at www.ku rtsa lmon.
com, and sign up today.
161. What is being advertised? 163. What kind of information is NOT likely
to be available from Kurt Salmon?
(A) A financial institution
(B) A local manufacturer (A) Product development
(C) A consu ltancy service (B) Sales and advertising
(D) A global publisher (C) Public relations
(0 ) Staff-training programs
162. What are people asked to do?
(A) Apply for a limited bargain
(B) Submit articles to a publisher
(C) Call the firm for further information
(D) Subscribe to a newsletter
47
Questions 164-166 refer to the following flyer.
side dish: món

ăn phụ
thèm kỳ lạ
gọi món
164. What can be inferred about the 166. What is suggested about Vietnamese
restaurant? cu isine in the flyer?
(A) It is holding an event in late (A) It is popu lar around the world.
September. (B) Meat is one of its central
(B) The restaurant is open daily. ingredients. người ăn uống có ý
thức về sức khỏe
(C) It serves cuisines of different (C) Health-conscious eaters are likely
cu ltures . to enjoy it.
(D) The chefs are native Vietnamese. (D) It has been greatly influenced by
foreign cu ltures.
165. Accord ing to the flyer, what can
customers do from September 3 to
12?
(A) Get two noodle items for the price
of one
(B) Enjoy a cooking show
(C) Order a meat dish and get
another for free
(D) Take part in a competition
48
Questions 167-169 refer to the following newsletter.
To: All contacts

From: info@dph-trading.dk
Subject: Hurricanes have come!
,/\
Dear customer,
We have some good news fo r the many fans of Bjorn Wiinblad. His popul ar Hurricanes have now
been put back on the market.
seek sought
The original Bjorn Wi inblad Hurricanes werl? enormously popular and are highly sought after
today and almost impossible to get a hold of. Now they are available again. The beautifu l originals
can be bought (as long as they are in,,stock) with EUR 135!
Also check out the new Bjorn Wii nblad Hurricanes available in three sizes that can be comb ined
accord ing to your personal taste. The three sizes are small 40 cm, med ium 50 cm and large 60
cm .
There are many more new Hurricane collections for sale for you, who love his light and happy
style. You will find cand leholders, wi ne glasses, artistic plates, trays, and vases.
If you have any questions, then feel free to contact us by phone: +45 66 18 95 95 or send an e-mail
to info@dph-trad ing .dk.
Kind regards,
DPH Trad ing

Risager Therkelsen
'V
167. What is the main purpose of this letter? 169. What mostly likely are Hurricanes?
(A) To warn people of incoming storms (A) Electronic devices
(B) To inform customers of new arrivals (B) Vintage furniture
(C) To promote sales of old stocks (C) Home decor items
(D) To explain return policies (D) Cookware
168. What can be inferred from the newsletter?

(A) There are always originals in stock.
(B) The original Hurricanes come in three
sizes.
(C) Works of Bjorn Wiinblad are no longer
popu lar.
(D) The original Hurricanes are hard to
come by.
49
Questions 170-172 refer to the following certificate.
170. Why is the certificate being awarded? 172. What can be inferred about ProAves
from the article?
(A) For contributing to an
organization (A) It raises funds. C
(B) For protecting endangered (B) It developes rainforests.
species (C) It is a conservation group.
(C) For buying threatened rainforests (D) Samuel Beckett works for it.
(D) For scientific achievement
171 . Who most likely is John Burton?

(A) The leader of Colombia
(B) The head of the World Land Tru st
(C) The president of ProAves
(D) The president of a corporation
50
Questions 173- 176 refer to the fo llowing e-mail.
To: All members of the S al~? Department

Subject: Regiona l Manager Slot
1have subm itted the names listed below to President Morgan Nichol as cand idates for promotion
to the position of Regional Manager in charge of regional sales. I try to fill the executive position
by promotion from within.
---[1]--- They have performed brilliantly at the top level in the Sales Department and have
demonstrated persistence and innovation in their endeavors. Their nominations were based on
their outstanding performance and ability t~ coord inate the processing of corporate documents.
---[2]--- Their performance has benefited the entire sales team because they are always willing
to share the ir methods and ideas wit~" all team members. They also have served this company
for more than ten years. Whil e only one of the nominees can assume the position, both of them
would make excellent Reg ional Managers.
Therefore, it is my honor and privilege to nominate without reservation the following two names to
be our next Reg ional Manager: Vincent Sydool and Ga il Dony. ---[3]---
---[4]--- I am sure that one of them will receive the promotion and ach ieve what he or she is
capable of.
Darren Hart
Vice-President
173. What is the purpose of this e-mail? 175. Why were Vincent and Gail nominated?
(A) To make a sales presentation (A) They had been at their former
(B) To promote some hard workers position for ten years.
(C) To congratu late two salespeople (B) They have worked for th e company
(D) To nominate two employees for some time.
(C) They have done an impressive job.
174. Who will make the final decision on (D) The company wanted to take a
the promotion? chance on new recruits.
(A) The sales team members

176. In which of the positions marked [1 ], [2],
(B) Vice-President Darren Hart C mBwJ [3] and [4] does the following sentence
(C) President Morgan Nichol best belong? giấy ủy nhiệm
(D) Vincent Sydool and Gail Dony "Both nominees have good credentials
for the sen ior manager slot."
(A) [1]
(B) [2]
(C) [3]
(D) [4]
51
Questions 177-180 refer to the following news article.
Last week the president issued an executive order requiring the federal government to issue
new "chip-and-P IN" credit and debit cards as part of an effort to help "drive the market towards
more secure payment systems". European consumers, who are used to using PINs with their
microchip-enabled credit cards, are no doubt aghast. Why has it taken America so long to adopt
the anti-fraud measures that continental consumers have used for years?
America is the only rich country that still rel ies on outdated technology for most credit-card
transactions. It is also the only one in which the market in counterfe it credit cards is still
consistently growing. Reta iler~, ba~ ks and card issuers lost $5.3 billion to credit-card fraud in
America in 20 12 - about half the global tota l. Here's the trouble: upgrading cards is expensive.
New card-readers are even dearer: upgrading all of the readers in America would cost hundreds
of millions of dollars. /
But America' s reluctance to adopt the new technology is about more than just upfront costs. After
all, European companies faced the same obstacles. There are two main reasons for the split.
The first is technological. During the 1990s, American credit card companies got much better at
detecting potentially fraudu lent purchases and stopping them at the point of sale. Their European
competitors didn't quite keep up. That meant Europe had a disproportionate incentive to switch
to chip-a nd-P IN. The second difference is regu latory. Since European credit-card companies are
responsible for paying most of the costs of fraud, they have a sign ificant incentive to reduce it.
American cred it-ca rd companies, whi ch operate under looser regu lations, have been able to pass
on much of the cost of fraud to reta ilers and even consumers, and thus have had little incentive to
spend money to reduce the costs of fraud.
Since retai lers are responsible for a good chunk of the costs of fraud in America, they are now
leading the way in making the switch to chip-and-PIN. Home Depot, Target, Walgreens and
Walmart have already made the change, spend ing oodles of money on new chip-and-PIN-
compatible card readers. The cred it-card companies will keep up the pressure on reta ilers next
October, when they begin requiring the party with the least sophisticated technology to cover the
cost of fraudulent transactions .
52
~ I
177. What is the article mainly about? 179. Which is NOT the reason for
America's relucta nce to cha nge?
(A) A new cred it card policy
(B) The more secure financial (A) Upgrad ing old system costs a lot
transactions in Europe of money.
(C) Why America has been slow to (B) Ameri can ca rd companies are not
adopt new technology responsible for fraud losses.
(D) The effect of chip-and-PIN cred it (C) US and Europea n card
ca rds on fraud reduction compan ies have been competing
fiercely.
178. The word "split" in paragraph 3, line 2, (D) America had more advanced
is closest in meaning to anti-fraud technology in the 1990s.
(A) coincidence
180. What will happen next October?
(B) difference
(C) compari son (A) Retailers will be responsible for
(D) resu lt the costs of fraud in America.
(B) Cred it-card companies will put
pressure on politicians.
d
(C) Retailers will switch to chip-and-
PIN.
(D) Those with the least advanced
technology will pay for fraud
costs.
53
Questions 181-185 refer to the following advertisement and resume.
Hiring
The University of Texas is looking for a systematic, outgoing person with strong
word-processing and interpersonal skills to coordinate production and planning
of presentations and management seminars. Priority is given to candidates with
publishing or graphic arts experience. An ideal candidate will have at least six years
managerial experience and a graduate degree. They should be self-motivated and
capable of working independently.
If you fit this profile, pleas9 send your resume to UTA@hiring.edu by next Friday.
Due to the large responses anticipated, we regret that we will only be able to contact
short-listed candidates. No telephone enquires please.
54
181 . What is this advertisement for? 184. What qualifications does Estella have
for the position?
(A) A package tour
(B) A training course (A) Three years of being a freelance
(C) Ajob vacancy graphic designer
(D) A head hunter (B) Master's degree in graphic design
(C) The ability to complete multiple
182. Which applicant is most suitable for tasks at a time
the job? (D) Experience in working for large
corporate projects
(A) One with six years of word-
processing experience but no
185. What will probably prevent Estella
presentation experience
from being hired?
(B) A graphic artist with exten sive
research experience (A) Her writing skills
(C) An extrovert art graduate w~th (B) Her personality
consu lting and computing (C) Her lack of experience
experience (D) Her resistance to pressure
(D) A newspaper journalist with art
background
183. What is a possible job description of

a successful applicant?
(A) Management of an educational
institution
(B) Attend ing a variety of
management seminars
(C) Planning presentations on new
ed ucational opportunities
(D) Organizing presentations and
seminars on management
55
Questions 186-190 refer to the fo llowing memo, web page, and e-mail.
From : Shuana K. Tucker, Ph.D . Interim Director of Education Personn el

To : New teach ing staff
Subject: New teacher orientation
Date: August 10
Dear New Teachers,

On behalf of our staff and students, I personally welcome you to the Waterbury Public School District.
You have elected to join an organization th at is ded icated to a positive and cha llenging teach ing and
learning environment that inspires students, to reach the ir highest potential.
In Waterbu ry, we are comm itted to supporting each and every teacher with high quality professional
learning opportunities , gu idance of meQtor teachers, and instructional coaches to gu ide and support
teachers in providing quality instruction.
As part of our commitment to ymrr professional lea rning, our district will provide you with orientation
specifically designed for new teachers.
It is suggested that you bring your own personal device (l aptop, iPad, smartphone) with you if you'd
like to access the materials being covered. All the info and materi als are located on the New Teacher
Orientation Web page, and we encou rage you to preview th em prior to training. Materials are being
uploaded daily, so please check for updates. Please access the materials on the link below.
http://www.waterbury.k1 2.ct.us/content_page2 .aspx?cid=800
We look forward to having you join the Waterbury Public School's community and know that your
contribution s will make a positive difference in th e lives of the chi ldren we serve.
Sincerely,
Shuana K. Tucker
56
From: Sonia Rufus <SR@lincolnhigh.edu >
To: Sh uana K. Tucker <ShuanaKT@waterbury. edu>
Date: August 12 "
Subject: Ask for leave
Director,
Thank you so much for welcom ing us into the Waterbury family and for providing us with the
orientation program which will definitely gu ide us toward s a better understanding of our future
ca reer here.
I'm writing to inform you th at I won't be able to show up on the last day because I'll have to catch
a fl ight at 2 P.M. to Seattle for a seminar the next day.
,/
I've noticed there' ll be some crucial discussions reg arding issues of teaching strateg ies and class
management at the end of the session . It's a real pity that I can't participate in person. I'll ask
one of my peers to film it for me so that I can benefit from your exchange of opinion s and insight.
Thank you again for organizing the meaningful event.
Sincerely,
Sonia Rufus
v
186. What is one purpose of the memo? 188. What does NOT the memo advise
[Naj mBwl participants to do?
(A) To introduce a new course
(B) To welcome new facu lty members (A) Download the materials
(C) To promote the utilization of beforehand
technology in teaching (B) Check for updates constantly
(D) To encourage teachers to attend (C) Discuss the materials with peers
training courses more (D) Bring their personal tools
187. What is indicated about Waterbury 189. Which session can't Ms. Rufus
CNBwl Public School? mBwl attend?
(A) The number of its students is (A) Teaching Methodology
growing. (B) Presentation Skill s
(B) It is dedicated to assisting (C) Evaluation Plans
teachers with their profession. D
(D) Notices and FAQ
(C) It is located downtown.
(D) It constantly introduces new 190. When will the seminar in Seattle be
courses. mBwl held?
B
(A) On August 19
(B) On August 20
(C) On August 21 C
(D) On August 22
Go on to the next page. --.
57
Questions 191-195 refer to the fo llowing advertisement, invoice, and e-ma il.
Make a statement w"th D ex

Your wall is a blank canvas beckon ing your artistic Muse to come out and play. Visit our webs ite
at www.dulex .ca/diy/co lour and browse through hundreds of co lors . Select your desired colors,
and free samples wi ll be delivered right to your doorstep. Our co lor samples are three times
larger than usual and come with re-adherable backing, which allows you to vi sualize how the
co lors match the interior. Once you make your fin al deci sion, simply pl ace your order online, and
rece ive the pa int of your cho ice w i t~ in 3- 5 business days, or pay a little extra to have it delivered
overn ight by our express servi ce.
Notice :
Colours on screen may va(y depend ing on your screen settings and resolution. If you are unsure
of a colour, we recommend ordering several samples in similar shades .
58
To: Customer Service <service@dulex.ca >
r From: Aaron Padwee <ap1013@gmx.com>
Nov 17 "
Date:
Subject: Order# 8818
Hi,
I ordered a few samples and a paint color on your website yesterday. I was really surprised and
happy to see them arrive this morning. However, there's someth ing wrong with the items. I had
ordered DX 112 (Egypt White) but received DX.115 (MoMA Gray). There must have been some
confus ion at your end . Could you send me the correct paint by Friday? I'm gonna need it this
weekend. Also, are there colors close to DX 360? That shade perfectly matches the decor of my
living room, creating a naturally refres,,bing atmosphere. The others are either too dull or bright.
Thank you.
,,
Aaron Padwee
IV
191. In the advertisement, the word 193. What can be inferred about order
rNBWJ "visualize" in line 5 is closest in CN€wJ # 8818?
meaning to
(A) It arrived the day after it was
(A) imag ine submitted.
(B) decide A (B) It included an extra sample. A
(C) alter (C) It has four similar shades.
(D) observe (D) Its items have been correctly
delivered.
192. What are Dulex customers advi sed to
rN€wJdo? 194. Which color does Mr. Padwee
CN€wJ indicate that he likes?
(A) Vi sit the nearest store to confirm
the paint colors (A) Island Green
(B) Order several samples of similar B (B) Emerald Green D
colors (C) Pine Green
(C) Apply an adhesive to the samples (D) Egypt White
(D) Adjust the colors on their
computer monitors 195. What problem did Mr. Padwee
CN€wJ mention in his e-mail?
(A) Dulex overcharged him for his
order.
(B) The delivery didn't arrive
punctually.
(C) Dulex's website was poorly
designed.
(D) He received the wrong item.
59
Questions 196-200 refer to the following e-ma ils and table.
- From: Emily Bowring ;:;:em ily1 205@ hotmail.com>

IQlfQJI~
-
To: Mandy Liu <Mandy@tourhk.com>

Subject: Plane ticket
Date: 11 Oct 2017
I\
Dear Mandy,
How have you been? Hope everything is well. I'm writing you about an associate of mine who
is going on a family trip with his parents to New Zealand for approximately a month. Trying
to economize on travel spend ing as much as possible, he inquired if I had any business
connections to hook him u9 for some airfare bargains. I know you've always got the means to
save your clients some extra cash. So here comes the case that defin itely requires your expertise.
The fam ily has planned to depart from Los Angeles on December 22 and return from Auckland on
January 21. To make things easier for both of you, I'll forward th is letter to him so that you two can
work things out. Thank you in advance for your assistance .
Best
Em ily
v
l:][QE]
From: Mandy Liu <Mandy@tourhk.com>
To: Jason McCartney <jmrock@gmail. com>
Subject: Flight bookings
Date: 21 Oct 2017
IJ\
Dear Mr. McCartney,
Sorry for the late reply. Regard ing the round-trip air ticket prices from LA vi a Hong Kong to
Auckland, I have reserved bookings for the three of you . Please see the attached detailed fli ght
itineraries and make certain that the names used for reservation are correctly spelled.
All the rates shown are special market net prices, yet please note that the fares between LA and
Hong Kong might be slightly lower if you book domestically. I advise you to contact local trave l
agencies and do the math again to get the best offer. Please inform me of your final decision so
that I cou ld cancel the unneeded reservations to avoid double booking.
Don't hesitate to contact me for any further questions.
Regards
Mandy
v
60
Fli9'htit~~~~~~<:~~~?~~~~~;~~>-:pt-:;1: -:::~~ ~."'~ :·· :·~. ;~·:'.~::;<·;~',· t~,:··::~·~ .. ::'·~ · .. )
Passengers: 1'. Jason McCartney 2. Matilda McCartney .-·· 3 :·~]homas McCartney .·. · · ,
t:• 'l 1
:(."\ :. _,'f".•~~r•.-r..., ~4'l'J<,:'i\....\f.._,~,~-
.. i} _ •.::: _:,_~/~ ~;".,l.~-N~v 00~'~.'~';t".•<',(_}'~~.,,;t"',u 1~.::l(o.l...,lr\~}.'1i-/,jl,.";,)_rfj.,J;r,l'",.,.'r',:~~l:'l.'";::-"",-..~Jjrl'Y't:• ~·~~ - 7
Total: $1,940
196. What is the main purpose of the first 199. What is Mr. McCartney asked to do
[Naj e-mail? [NBwJ when checking the attachment?
(A) To make a reservation for air (A) Call local travel agencies about
travel special offers of package tours
(B) To refer a client to a service (B) Make sure the spellings of the B
B
provider passengers' names are accurate
(C) To ask for professional assistance (C) Do a calcu lation to see if the
(D) To establish a business fares are the most budget-friendly
partnership (D) Contact Mandy Liu for further
information
197. In the first e-mail , the word
mewi "connections" in bold is closest in 200. According to Mandy Liu, which price
meaning to [NBwJ might local travel agencies offer for
the round-trip tickets between Hong
(A) equ ipment
Kong and Auckland?
(B) relations
(C) recommendations B (A) $380
(D) strategies (B) $500
C
(C) $700
198. What most likely is Mandy Liu's (D) $860
mewi occupation?
(A) A secretary
(B) A travel agent B
(C) A flight attendant
(D) A travel guide
61
2019
TOEIC
Full Simulation Test
/
Sample Answer
@@•@
64
1.
2.
Go on to the next page. _.
65
3.
4.
66
5.
6.
FlashStudio I Shutterstock.com
67
8. Mark your answer on your answer-sheet. 21. Mark your answer on your answer sheet.
,,,.
19. Mark your answer on your answer sheet.
68
,..
~~
::
32. What most likely is Dean & Deluca? 35. What has happened to Ms. Dodson?
(A) A public relation s agency (A) She's attend ing a meeting.
(B) A high-end restaurant (B) She's paying customers a visit.
(C) A catering company (C) She's not feeling well.
(D) A business consulting firm ,/ (D) She is providing service to other
cl ients.
33. Why does the man call the wom an?
36. What does the woman want to do?
(A) To inquire about prices
(B) To give her instructions (A) Get a tax deduction
(C) To send her an invitation (B) Acquire some information
(D) To order meals for employees (C) Apply for employment
(D) Offer some answers
34. Under wh at condition will the event be
held outdoors? 37. What does the man suggest the
woman do?
(A) If the man is granted sufficient
budget (A) Try to reach Ms. Dodson later
(B) If there is fine weather on the day (B) Leave a message
of the event (C) Seek help from another
(C) If there are more than 150 professional
participants (D) Wait for Ms. Dodson's reply
(D) If the equipment in the confe rence
room breaks down
69
38. Who is the man speaking with? 44. What are the speakers discussing?
(A) A police officer (A) Renovating their house
(B) Another customer (B) Cutting their household expenses
(C) A car rental agent (C) Reducing their house payment
(D) An insurance agent (D) Getting a loan from the bank
39. What does the man fee l about the 45. What will the speakers MOST LIKELY
insurance? do next?
(A) He th inks it's unnecessary. (A) Consult with their mortgage agent
(B) He find s it sensible to take (B) Spend more on investments
precautions. (C) Call the phone number on the
(C) He feel s nervou s about th ~ rad io ad
insurance. (D) Put more money into their
(D) He disag rees with most customers . mortgage
40. What can we infer about the 46. Who is Mr. Patterson?
m6wJ conversation? mewi (A) A real estate agent
(A) The woman insists the man buy (B) A financial consu ltant
the insurance policy. (C) A bank employee
(B) The man will pay in cash. (D) A radio host
(C) Most customers choose to buy the
insurance .
4 7. Why does the man need employment?
(D) The insurance is overpriced.
(A) To gain experience in the business
41. What does the woman mention about (B) To pay for college
the Royal PT 6? (C) To support his fam ily
(D) To pay for entertainment during
(A) It is easy to use. summer
(B) It is well designed.
(C) It is no longer produced. 48. What does the wom an mean when
(D) It has sold well. m6wJshe says, "We could use some extra
hands in the kitchen"?
42. What does the man request?
(A) There are too many employees.
(A) A product warranty (B) Some staff members need further
(B) A repair service training.
(C) A user manual (C) She might have a work offer for the
(D) A new replacement part man.
(D) The kitchen is not well equ ipped.
43. How does the wom an assist the man?
49. What will the woman do next?
(A) By downloading the manual for the
man (A) Ca ll a French restaurant to make a
(B) By having the manual delivered to reservation
the man's house (B) Check the availability of the chef
(C) By offering key word s to locate the (C) Ask the man to work immed iately
download page (D) Give the man some basic training
(D) By filing a customer complaint for
the man
70
50. What are the speakers primarily 56. Why is the wom an looking for an
~ discussing? apartment?
(A) The traffic during rush hour (A) She wants to cut expenses on
(B) Information about an event commuting.
(C) Their favorite music genres (B) She has been ad mitted into college.
(D) The sched ule of an activity (C) Her rent at her old apartment was too
expensive.
51. What can be inferred about John? (D) She has been transferred to a new
~ (A) He just moved into the
location for work.
neighborhood.
57. Where is East Village most likely located?
(B) It is John's first time to go to th is
concert in the park. (A) In a commercial area
(C) Country music is his favorite. (B) In a residential area
(D) He is not interested in the ev~nt. (C) In a college area
(D) In the suburbs
52. Accord ing to the conversation, wh en
mBwJdid th is concert trad ition start? 58. What does the woman mean when she
(A) Tonight
mBwlsays, "It's totally out of my league"?
(B) Three years ago (A) The apartment is too big for her.
(C) Five years ago (B) The apartment's location is too distant
(D) On the first week of June from her office.
(C) She's dissatisfi ed with the facilities of
the apartment bu ilding.
53. What type of business does the man
(D) She can't afford the apa rtment's rent.
have?
(A) Business financing
59. What are the speakers MOST LIKELY
(B) Home construction doing?
(C) Waste recycling
(D) Electrical installation (A) Riding public transport
(B) Shopping for groceries
54. What does the man tell the woman to (C) Waiting to pay their bills
do? (D) Watch ing a news program
(A) Conduct an estimate of the work
60. What is the main purpose of the discussion?
(B) Vi sit his office in person
(C) Consult with another company (A) To provide information
(D) Acqu ire official permits (B) To manage household finances
(C) To debate on economic issues
55. When did the woman expect the work (D) To express concern about fin ancial
to be started? prospects
(A) Tomorrow
61. What does the man imply about his future
(B) Later th is week mBwlplans?
(C) Next week
(D) Next month (A) He will get rid of his house.
(B) He will stop paying for cable TV.
(C) He will req uest a salary increase.
(D) He will apply for another job.
71
62. Who are the speakers discussing?
!Room cfRoom of Restroom I
(A) An elderly coworker who has just
got retired I water dispenser
(8 ) A job cand idate who has been
I Room B I Room A f ldQ§§.!i@i Kitchen Meeting
Room
offered a job
~-----E ntra nce --------'
(C) A colleag ue who is quitting his
current position 65. What does the woman say about Mr.
(D) A new reporter who will be working mBWJ McGuire?
with them
(A) He is on a business trip .
(B) He is not feeling well.
63. What does the woman mean wh en
mBWJ she says, "He's kind of an institution"? (C) He is hard-working.
(D) He is on the phone with a cl ient.
(A) Johnathan Cole plays an important
role at the paper. 66. Look at the picture. Where will the man
(B) She is proud of Johnathan Cole's mBWJ MOST LIKELY leave the boxes?
ach ievements.
(C) He has worked for a short time in (A) In Room A
the institution. (B) In Room B
(D) He runs his own publisher. (C) In Room C
(D) In Room D
64. What information does the man try to
find out? 67. Why does the man suggest a different
mBWJ location for the items?
(A) Where Johnathan Cole is going to
work next (A) Mr. McGuire's office is hard to
(B) How much the newspaper has locate.
paid Johnathan Cole (B) The items are costly.
(C) Who will take up Johnathan Cole's (C) The woman asks him to do so.
place (D) The items take up too much space.
(D) Why Johnathan Cole quits
72
68. Where does the conversation MOST
~ LIKELY take place?
(A) At a furn iture shop

(B) At a food market
(C) At a department store
(D) At a hardware store
69. Look at the coupon. What discount will

[N€wJthe man MOST LI KELY receive?
(A) 10 percent off
(B) 15 percent off
(C) 20 percent off
(D) 25 percent off
70. Why does the man give the woman

rNBwl
coupons?
(A) Some of the coupon s are invalid.
(B) He has more coupons than he
needs.
(C) The woman is his close friend.
(D) The woman has asked him for a
favor.
73
71. Who is MOST LIKELY listening to the 74. What is the main purpose of this
report? message?
(A) Subway passengers (A) To issue a reminder
(B) Automobi le drivers (B) To provide some information
(C) Business executives (C) To make an appointment
(D) Train conductors (D) To record some phone numbers
72. What does the speaker say about the 75. Why are these two discounts offered?
traffic?
(A) The client is an acquaintance of
(A) It is flowing smoothly everywhere. the speaker.
(B) It is clear on Interstate 5. (B) The client has been a
(C) It is slow only on east-west roads. well-behaved driver.
(D) It is moving slowly everywhere. (C) The client has purchased items
that are on sale.
73. What is scheduled to happen at 6:30 (D) The client is the owner of the
p.m.? vehicle.
(A) A clea ring of the roads
76. What is the speaker offering?
(B) An accident on Main Street
(C) A new traffic update (A) Investment opportunities
(D) More traffic (B) A vehicle for sale
(C) A job interview
(D) Car insurance
74
11. What is being advertised? 83. What kind of business does the
woman work for?
(A) A supplementa ry food for dogs
(B) A product for pet safety (A) A travel agency
(C) A fence material for yards (B) A hotel chain
(D) An anti-theft security system (C) A trad ing company
(D) A construction firm
78. Which of the following does the
speaker say about Invisible Fence? 84. Why does the woman say, "You know
CN€wJ wh at"?
(A) It takes a couple of weeks to
install. (A) She is rem inding the listeners of
(B) It might not work for certa in dogs. some information .
(C) It can be bought at any pet store. (B) She is asking the listeners to make
(D) It is less expensive than a real a guess.
fence. (C) She is asking for some advice.
(D) She is about to make a surprising
79. What does the speaker mean when announcement.
~ she says, "Ta ke it from me, you'll be
glad you did"? 85. What will the listeners probably do
tonight?
(A) Her words are trustworthy.
(B) Her eq uipment is for rent. (A) Review some designs
(C) She works for Invisible Fence . (B) Attend a party
(D) She no longer needs the (C) Greet some visitors
equipment. (D) Take a business trip
80. What is the speaker announcing? 86. What most likely is Rev Up?
(A) A longer workweek (A) Heart medication
(B) A major change (B) A supplementary product
(C) A special promotion (C) A cold beverage
(D) A new questionnaire (D) Instant coffee
81. Why will the company be closed on 87. What does the speaker claim about
Frid ays? Rev Up?
(A) To give workers a rest (A) It will make people health ier.
(B) To red uce earnings (B) It is a new type of multivitamin.
(C) To save energy (C) It has on ly one flavor.
(D) To install new light bu lbs (D) It is effective for five hours.
82. What should listeners do if they need 88. Where can Rev Up be purchased?
help?
(A) In pharmacies
(A) Inform their manager (B) In supermarkets
(B) E-mail the spea ker (C) On websites
(C) Complete a questionnaire (D) At coffee shops
(D) Fill out a special form
75
89. Who is MOST PROBABLY speaking? 92. Wh o is the intended audience for this
advertisement?
(A) A flight attendant
(B) A waiter (A) Business executives
(C) A sales person (B) Housewives
(D) A chef (C) People with little money
(0 ) Drivers without cred it cards
90. What is th e main purpose of the
speech? 93. How much money must customers pay
in advance to buy a veh icle?
(A) To give some information about
dining options (A) $13
(B) To sell lobster Newton (B) $30
(C) To persuade customers to drink (C) $300
margaritas · (D) $3,000
(0 ) To answer a customer's questions
about prime rib 94. What does the speaker urge listeners
to do?
91. What can we infer the speaker will do
(A) Arrange financing
m8wJnext?
(B) Secure cred it
(A) Go and help other customers (C) Make an appointment
(B) Take these customers' order (0 ) Visit the dealership
(C) Start cooking a T-bone steak
(D) Drink a cocktail
76
98. Where MOST LIKELY is the speaker?
95. Who is MOST LIKELY the target [N6wJ
~ listener of this talk? (A) At an award ceremony
(A) Health-insurance customers (B) At a musical performance
(B) Surgeons and their patients (C) At a retirement celebration
(C) Clients of an accounting firm (0 ) At a training sem inar
~-
(0 ) Med ical school students

99. What are the listeners asked to do?
[N6wJ
96. Look at the chart. What is the minimum (A) Stay seated during the break
[N8WJ pay for the plan that covers vision (B) Carry their valuables with them
check-ups? (C) Return any borrowed eq uipment
(A) $1,000 (0 ) Share their printed programs with
(B) $1,500 others
(C) $2,000
(0 ) $2,500
100. Based on the speech and the graphic,
[N6wJ who will be the final presenter?
97. Which of the fo llowin g does the (A) Ms. Carbajal
rNBwJ speaker suggest? (B) Mr. Buteux
(A) Signing up for the Premium Plan (C) Mr. Chambers
(B) Coming to the company store (0 ) Ms. Ohta
(C) Visiting the company website
(0 ) Phoning for more information
This is the end of the Listening test.

Turn to Part 5 in your test book.
77
101. Asian inflation has been _ _ in 104. In view of the reg ional instability in
the last couple of months, and the oil-exporting countries, investors have
governments are taking further pessimistic _ _ on global econom ic
measures to keep inflation numbers growth.
down.
(A) outlet
(A) disrupted (B) outline
(B) subdued (C) outlook
(C) overturned (D) output
(D) adjusted
105. _ _ your work performance visibly
102. The management has the rights to improves, we will have to recommend
implement the corporation's _ _ a transfer to another department.
procedures for employees in
(A) Whereas
accordance with the employment law.
(B) Since
(A) disciplinary (C) Un less
(B) disciplined (D) So
(C) disciplining
(D) discipline 106. The plight of the US economy is
forcing businesses to _ _ in order
103. There are signs _ _ that the to rema in profitable and thus survive
government has softened its stance the recession.
on the imposition of Goods and
(A) expand
Services Tax.
(B) downsize
(A) ind icated (C) fluctu ate
(B) ind icative (D) deteriorate
(C) ind icate
(D) ind icating
78
101. Chris Andrews is _ _ the short- 112. The company's Scientific and
listed cand idates who will be notified Resea rch Advisory Panel is
to attend for interview late this month. comprised of _ _ scientists directly
appointed by the president.
(A) on
(8 ) with (A) em inent
(C) in (8 ) imminent
(D) among (C) permanent
(D) inherent
108. The award-winning director's
latest film _ _ cutting-edge 113. Underdeveloped countries receive
shooting technology is expected to _ _ from the United Nations to
revolutionize the movie industry. finance various development projects.
(A) featuring (A) shares
(8 ) featured (8 ) bonds
(C) features (C) grants
(D) feature (D) stakes
109. Our customer call center used to be 114. Following the _ _ of a new Chief
in Wich ita, but last yea r we _ _ it to Executive Officer last season,
India, where costs are much lower. business operations are going in an
upward trend.
(A) substituted
(8 ) allocated (A) appointed
(C) outsourced (8 ) appointee
(D) alloted (C) appointing
(D) appointment
110. Skilled hackers can access your
personal fi les with ease. _ _ , they 115. A good manager knows how to _ _
can simply bypass the firewall into authority to his subord inates as well
the Internet banking facility and steal as find ing their strengths and utilizing
money. them for the benefit of the team.
(A) Absolutely (A) delegate
(8 ) Similarly (8 ) denounce
(C) Subsequently (C) deprive
(D) Comprehensively (D) detect
111. Sales representatives wi ll be granted 116. The ch ief accountant asked to see
a 20% comm ission _ _ sales next year's profit _ _ so as to start
targets for the next quarter are met. working on the company's budget.
(A) providing (A) profiles
(8 ) concern ing (B) projects
(C) regard ing (C) projections
(D) excepting (D) progressions
79
117. Market analysts maintain that 122. Generally, employees are not entitled
McCorm ick's latest _ _ of the to unemployment benefits if they _
Italian flavorings company will quit their job.
stabilize its leading position in the
(A) voluntarily
market.
(B) critically
(A) acquire (C) spontaneously
(B) acquired (D) responsibly
(C) acquisition
(D) acquisitive 123. Once tickets are issued, they will not
be redeemable for cash at any time,
118. Tartar Motors announced a price cut _ _ will they be replaced if lost or
across all its models in a(n) _ _ to stolen.
boost their market share.
(A) but
(A) comm ission ,,, (B) so
(B) effort (C) nor
(C) undertaking (D) on ly
(D) venture
124. If we had known the demand would
119. The board of directors _ _ approved increase, we _ _ on the item.
of Mr. Randal's being promoted to
(A) will definitely stock up
Chief Executive Officer.
(B) would definitely have stocked up
(A) synonymou sly (C) have definitely stocked up
(B) anonymously (D) would definitely stock up
(C) unanimously
(D) infamously 125. The renowned food manufacturer
insists on using ingredients of the
120. Shareholders of both compan ies utmost quality instead of cutting __
eventually _ _ an ag reement and merely for profits.
decided to proceed with the merger.
(A) edges
(A) approached (B) sides
(B) arrived (C) corners
(C) consented (D) deals
(D) reached
126. We need to remain _ _ to the
121 . The employee welfa re comm ittee has needs of our customers and react
chosen the Lakeview Hotel as the __ accordingly.
for the company's year-end party.
(A) sensible
(A) base (B) sensitive
(B) residence (C) sensitivity
(C) venue (D) sensibility
(D) field
80
121. There has been a _ _ of the dollar 129. These guidelines _ _ down by
with American travelers getting to buy the trustees of the museum at least
more foreign currency with their own 40 years ago and thu s might be
money. considered by many as a little out-of-
date.
(A) downsizing
(B) narrowing (A) set
(C) strengthening (B) were set
(D) wid ening (C) setting
(D) were setting
128. The production line has been _ _
shut down following a report from 130. Simon Beagles, head of Human
the Health and Safety officer, but we Resources, _ _ current employees
hope to resume production as soon of job openings before adverti sing the
as possible. positions online.
(A) permanently (A) inform ing
(B) temporarily (B) will inform
(C) gradually (C) is informed
(D) continuously (D) inform
81
Questions 131-134 refer to the fo llowing information.
Customer Support:
How to renew the license for Shield Antivirus Suite?
___ · In order to ensure a smooth processing, we recommend that you the task at
131 132
least 1 week before. The remaining days from the expiring license will be added to the
133
new one. Th is way you will not lose any rema ining tim e from your previous license.
Please note that it is a prerequisite to renew your product license via the Renew Now button in
the software instead of buying a new license over the official website, _ _ _ will lead to an
134
error message.
131. (A) The existing license will be 133. (A ) punctually

[NBwJ renewed automatically. (B) automatically
(B) The license will be transferred to (C) sensibly
your product within the next 72 (D) respectively
hours.
(C) You can renew your license 134. (A ) but
before it expires. (B) it
(D) Your personal device has to (C) that
stay on line during the renewa l
(D) which
process.
132. (A ) comm it
(B) evaluate
(C) participate
(D) perform
82
Questions 135-138 refe r to the fo llowing article.
A trademark is a(n) name . symbol or design that is placed on a product or a service to

135
ind icate its producer or provider. _ __
136
If someone adopts a confusingly identica l design, the owner of the reg istered trademark is
_ _ _ to start legal proceed ings aga inst the unauthorized use.

137
In some countries, rights to an unreg istered sign may also be enforced, but the area of the law
where an un reg istered sign is protected is relatively _ __

138
135. (A) distinctive 137. (A) assigned

(B) household (B) entitled
(C) innovative (C) reputed
(D) renowned (D) accustomed
136. (A) A trademark allows consumers 138. (A) limitless

m8wJ to distinguish the goods of one (B) limited
company from those produced by (C) limiting
another. (D) limitation
(B) A trademark may be located on
a package, a label, a voucher, or
on the product itself.
(C) The unauthorized usage of
trademarks by producing
cou nterfeit consumer goods is
known as brand piracy.
(D) Most countries requ ire forma l
reg istration of a trademark as a
precond ition for pursu ing legal
action .
83
Questions 139-142 refer to the following eamai l.
To: All contacts

From: James E. Stahl, Jr.
Date: February 28
Dear Valued Customer,
We are pleased to inform you that after 26 years at our Cincinnati office on West Sixth Street, we
are _ _ _ our headquarters to a newly constructed 95,000-square-foot, state-of-the-art facility

139
to provide you with an even larger selection of products and servi ces . The new structure at 5500
Ridge Avenue is conven ie9tly _ _ _ off 1-71, and only 9 miles from our previous premises.
140
_ _ _ Phone calls will be forwarded to our Sidney and Springboro facilities during the move,
141
and personnel at those locations will be readily available to assist you. Please do not hesitate to
contact any of our full-service locations _ _ _ you have any questions or concerns.
142
Sincerely,
James E. Stah l
139. (A) relocating 141. (A) We thank you for taking the time to update
(8 ) renovating rNBwJ your records to reflect your new physical
(C) reclaiming address.
(D) reinforcing (8 ) Please be assured that this move will not
affect our business operations or quality of
140. (A) locate service.
(8 ) locating (C) Please distribute this information to all
appropriate departments within your
(C) located
company.
(D) location
(D) There is no doubt that you will enjoy our new
products, services and the environment.
142. (A) would

(8 ) should
(C) cou ld
(D) might
84
Questions 143-146 refer to the fo llowing advertisement.
Janitorial Cleaning Services New York

is your best choice
Every business owner and manager find s _ _ _ crucia l to have the right commercial cleaning
143
service to promote the well-being of their co mpany. A clean, fresh appearance is more inviting for
customers, whi ch helps a business retain clients and attract ones.

144
We pride ourselves on provid ing the city's best servi ce by _ _ _ our services to meet any
145
com mercial needs professionally, afford ably; and effici ently.
_ _ _ Contact us today and one of our friendly service representatives will be in touch with you as
146
soon as possible.
143. (A) th at 146. (A) Some businesses are hesitant to consider a

(B) this mBwJ commercial cleaning service for their office
(C) it and other facilities.
(0 ) how (B) We look fo rward to meeting you and showin g
you how professional clean ing can be done.
144. (A) expressive · (C) Janitorial Cleaning Services New York offers
(B) prospective a flexible cleaning service .
(C) competitive (D) Hiring cleaning services can effectively
reduce sickness in the office, and thus
(D) extensive
promote productivity.
145. (A) adopting
(B) transforming
(C) restricting
(D) custom izing
Go on to the next page. __.
85
CORPORATE TRAINER WANTED

Los Angeles-based Shield Advisors, Inc., is seeking a dedicated person with strong
public-speaking skills to serve as a temporary replacement for an employee who
is away on maternal leave. Shield organizes training courses on cyber security
to larg e national institutions and businesses across the globe. The successful
ca ndidate will be responsible for assisting with training sessions throughout Latin
America. Although the sessions are delivered in English , proficiency in Span ish and
Portuguese is required for the job. At least two years of experience as a corporate
trainer in any field is highly desirable. The work assignment is for half a year, the
first two weeks to be spent at the Sh ield headquarters for initial tra ining. Interested
applicants should subm it a cover letter and resume to hr@shieldadvisors.com by
June 1st.
147. What is NOT a stated requirement for 148. How long will the job last?
the job?
(A) Two weeks
(A) A good command of multiple (B) Two years
languages (C) Six months
(B) Willingness to work overseas (D) Till June 1st
(C) Mastery in word processing
(D) Having worked as a trainer in
other professions
86
Question s 149-150 refer to the fo llowing text message chain.
Daphne, are you on you r way to the high-speed rail station?

12:50 P.M.
Daphne
12 :52 P.M.
Kenji No worries. I was stuck in traffi c, so I'll take the next at 1: 15

and arrive at 2:20.
12:53 P.M.
Daphne
.a.
12:54 P.M .
Kenji Sure. You're driving the big silver?

12:55 P.M.
Kenji Cool. See you later.

12:57 P.M.
149. At 12:52 p.m., wh at does Daphne 150. Wh at can be inferred fro m the
ITT€wJ mean by "About to hit the road"? ITT€wJ conversation?
(A) She will arrive at the station in a (A ) Kenji has never met Daphne
minute. before.
(B) She is going to depart soon. (B) There are few parking spaces
(C) She has arrived at the train around the high-speed rail station.
station. (C) Kenji has arrived earlier th an
(D) She has forgotten about her expected.
appointment with Kenj i. (D) Daphne has purchased a new
car.
87
Questions 151-152 refer to the following document.
151. Who most likely is Mr. Fletcher? 152. What does the document imply about
rN€WJ Mr. Christen?
(A) Mr. Christen's assista nt
(8 ) An employee at Douglas (A) He has purchased a new suit.
(C) A sales representative (8 ) He is a regu lar customer of
(D) A mechanic Douglas.
(C) He will visit Douglas on
December 251h.
(D) He knows Mr. Fletcher very well.
88
Questions 153-154 refer to the following e-mail.
To: Andrea Pace , GM

From: Michael Chung, Production Manager
Re: Production cost outlin e
Date: October 15th
Dear Ms. Pace,
Please see th e requested breakdown below. The proposed electronic race car line will be made
of parts produced by our own manufacturing department unless otherwise noted . The toys are
specifically designed for ch ildren over the age of five and contro lled by small handsets. Though
th is is not my area of expertise, I personally envision this product selling well through department
stores. Once you cons ider the estimated outl ay, I hope we can arrange a meeting to further
discuss the project's viability and next steps.
• • ~ ~· ,: "' • -; '"':.. ~/"- ~",-' r ~· ~,., "~ T' .: 'T:; "'r> I">'.':}"::~,._. : ' •._•,,~· ~-:"';.:,~•\:':'.{ > -\:/<,,~' '7 {~ ...,,..,_. 't<' r ,,]' ~ 7 ' .;.'!:~ ~
Momentum Toys, Inc., Toy ~~ce C.a~:Pfp~~~tJ~n · C<?.~.f 9~~U-~~ :· . . ,: ;.=~<~1'
Best Regards,
Michael Chung, Production Manager
Momentum Toys, Inc.
153. Why is Mr. Chung writing the e-ma il? 154. What is indicated about the product
packag ing?
(A) To report a problem with product
pricing (A) It is made from recycled materials
(B) To ask for a review of proposed from production waste.
costs (B) It is an important component of
(C) To argue for increasing an the end product.
existing budget (C) It is especially designed to attract
(D) To support a bid from a supplier children's attention.
(D) It is designed and prod uced by
an outside provider.
89
Questions 155- 157 refer to the following article.
Concerns about the effect of air travel on the global environment have led many conservation-
minded individuals to alter their summer travel plans. ---[1)--- Th is year many conservation groups
have been actively pursuing a campaign to persuade people to stay at home for their vacation
rather than take advantage of the many cut-price flights that are available to exotic foreign
destinations.---[2)---
They say that although the cost of _these flights to us is sma ll, the cost to the Earth is great, and
people can help the situation by vacationing within their own countries and using public transport
when they travel. According to a spokesman for one envi ronmenta l group, flights are now so
cheap that any possible prestige to be gained from vacationing abroad has now disappeared.
,Y
---[3) --- He also pointed out the economic benefits of spend ing holiday money at home rather than
abroad and suggested that home-based vacations were much less stressful than traveling abroad.
---[4)---
155. What trend are conservation groups 157. In wh ich of the positions marked [1 ],
trying to encourage? mfilvl
[2], [3] and [4] does the followi ng
sentence best belong?
(A) More passengers on airplanes
"Therefore, people shou ld show
(B) More flights to exotic places that they care for the environment
(C) To pay more for air tickets by minimizing their envi ronmental
(D) Not to go overseas for vacation footprint."
(A) [1]
156. Accord ing to these groups, why is
flyi ng bad for us? (B) [2]
(C) [3]
(A) Many people can't afford it.
(D) [4]
(B) Airplanes are always
overcrowded .
(C) Flights are envi ronmenta lly
unfriend ly.
(D) Traveling abroad might help
diseases to spread .
90
- -
Questions 158- 160 refer to the following memo.
;;
•·I····
158. In what fi eld does Tag work? 160. What is NOT mentioned in the
memo?
(A) Sales and marketing
(8 ) Charity work (A) Cpl. T J Morse will continue to
(C) Anim al training train Tag.
(D) Law enforcement (8 ) Tag has contributed to fighting
crime.
159. For how many years has Tag worked (C) Tag has participated in TV
at K9? programs.
(D) Tag will spend the rest of his life
(A) 1 with his partner.
(8 ) 5
(C) 7
(D) 15
91
Questions 161-164 refer to the fo llowing onl ine chat discussion.
10:20 A .M.
10:21 A. M.
Ross
Peters
10:22 A .M.
10:23 A.M.
We're approved for export licenses to Asia and Australia, but our
Allen
application with the European Union is still being reviewed by Chung
the lawyers in Brussels. They want to make sure we pass the
environmental standards.
~ 10,24,,-A;-· ~M=.~=.,........-----~~~-~-~~~----~--.
~
10:28 A.M.
That's wonderful news. Honestly, I'm not sure why there's an

Allen
issue now considering it isn't the first time we've sold products in Chung
10:29 A .M.
Europe.
Kimberly
Clark 10:30 A.M.
10:31 A.M .
92
161. What most likely is ZipSecure? 163. At 10:23 A.M., wh at does Ms. Kato
~ (A) The product schedu led to launch
m€wJ mean when she writes, "Points
taken"?
in September
(B) The competitor of Mr. Peters'.s (A) She has gained some experience
company from the project.
(C) The company Mr. Peters works (B) She expresses reservations
for about Mr. Peters' proposal.
(D) The name of the marketing team (C) She expects to get promoted by
the management.
162. What does Mr. Peters suggest Ms. (D) She has accepted Mr. Peters's
~ Kato do? advice.
(A) Order more than 10,000 units of
164. What can be inferred about the
the product
(B) Point out the improved durability
m€wJ company's application with the
European Un ion?
of the product ,,
(C) Send him a proposal for (A) It has yet to be submitted.
advertising (B) It will need to be revised .
(D) Sign up for trade shows in Asia (C) It is expected to receive approval.
(D) It does not meet Europe's
standards.
93
Questions 165-167 refer to the following instructions.
National Office Furniture

Systems Office Furniture Installation Manual
General Rules
1. Always use the tools specified in the instructions when installing .
2. Safety glasses, or appropriate goggles I face shields are requ ired during work.
3. Ensure that work area is clean and clear of any potentially hazardous obstructions to the
installation.
4. Wash hands before installation process beg ins.
5. Parts weigh ing more thari 10 kilograms are marked "heavy". Deploy two or more people wh en
moving these items.
6. Parts marked "OS" have one or more delicate surfaces, which should be hand led with care to
avoid scratch ing.
7. If you have any questions, please check the FAQs on Nationalsystems.com before contacting us
through our onl ine customer support form. To receive installation instructions in a language not
available in this manual, please contact us at 800-482-1 717.
165. What is mentioned in the general 167. Why are people advised to call the
rules? listed number?
(A) Ways to handle machinery (A) To report a defective product
properly (B) To ask for a different version of
(B) Preparation work before the manual
installation (C) To get customer support
(C) How to connect cubicle walls (D) To schedu le a product installation
(D) Professionals needed to complete
the task
166. Accord ing to th e instruction s, wh at

needs to be done to move parts
marked "heavy"?
(A) Wash ing hands
(B) Making sure the area is safe for
work
(C) Using collective effort
(D) Contacting online customer
support
94
Questions 168-171 refer to the following document.
168. What is the purpose of the 170. Which is NOT mentioned as a qualification
document? for driving company vehicles?
(A) To explain employee (A) The age of the driver
compensation policies (B) Statu s of the user
(B) To provide details to recently (C) Experience to operate heavy
hired workers mach inery
(C) To inform employees of policies (D) Possession of a valid driver's license
on company property
(D) To annou nce promotion of 171. Accord ing to the document, what will
employees NOT disqualify an ind ividual from using
company vehicles?
169. The word "compliance" in paragraph
(A) Conviction of serious crime
1, line 2, is closest in meaning to
(B) Failure to have car insurance
(A) flexibility renewed
(B) diversity (C) Speed ing for the second time
(C) compari son (D) Conviction of DU I
(D) accordance
95
Questions 172-175 refer to the following letter.
16 December
Ms. Emma Girand
Girand & Dura nd
28 1 Jakes Street
Pretoria, 2902
Dear Ms. Girand:

I received your.contact information from Clara Moreau of Moreau Catering Service . ---[1)--- Ms.
Moreau te lls me that she has worked with you r company over the past few years to promote her
bu siness . She speaks very highly of your expertise and find s your work eth ic to be outstand ing.
She is also enjoying more sales as a result of the increased exposure you have provided for her.
,,
I am one of the owners of the D.T. Vincent Hotel in Rosebank, wh ich is just north of downtown
Johannesburg. We opened three months ago, and we wou ld li ke to find a way to increase our
visibility in the local market. ---[2]--- Though our room rates are reasonable, we are strugg ling to
compete with the nearby Grand Regents Hotel, which already has an established customer base
both here in town and intern ationally.
To draw more guests, we would like to emphasize our luxury in-room amen ities and excellent
customer service. Our hotel features an indoor swimming pool, a health spa, two exercise rooms,
and a French-inspired restaurant th at offers both fin e dining and cas ual fare. ---[3]--- I wou ld expect
th at any marketing we do now for the Rosebank site wil l also benefit the new hotel.
---[4]--- I am interested in how you wou ld address the co ncerns I have explained above, and I
wou ld like to schedu le a meeting to discuss whether your agency might be able to assist us. I will
telephon e you soon to follow up.
Kind regard s,
Gary Bodenham
D.T. Vin cent Hotel Group
96
112. Why did Mr. Bodenham choose to 174. What kind of company is Girand &
contact Girand & Durand? Durand?
(A) He had pleasant experience (A) A financial institution
working with the company. (B) An advertising company
(B) He wants to inform its director (C) A news reporting agency
of the open ing of a hotel of his (D) An interior design group
group .
(C) He was impressed with the 175. In wh ich of the positions marked [1],
company's professional [N8wJ [2], [3] and [4] does the following
performance. sentence best belong?
(D) He received a recommendation "I should mention as well that my
from a friend. partners and I are plann ing to open
a faci lity in Randburg with in the next
173. The word "established" in paragraph two years."
2, line 4, is closest in meaning to
(A) [1]
(A) existing (B) [2]
(B) productive (C) [3]
(C) organ ized (D) [4]
(D) connected
97
Questions 176-180 refer to the fo llowing notice and e-mail.
Grand Opening Celebration

Second Street Art Space
325 Second Street
San Francisco, CA 94132
Celebrated watercolorist and Californ ia-native Frederick Portman is open ing his own gallery,
wh ich will feature a permanent exhibit of his early works. Mr. Portman's current works will
also be available for purchase through the gallery. The grand open ing festivities will run from
March 8 through 11.
Space is limited for these events . If you wou ld li ke to reserve tickets, send an e-mail to Sonya
Arroyo at sonya@secondstreetart.net. If you cannot attend the festivities, we hope you vis it
the gallery soon.
lidf[gj~
To: toddchernock@bexon li ne.net
From: sonya@secondstreetart.net
Date: March 4
Re: Tickets
~ -
I\
Dear Mr. Chernock,
,,
I rece ived your e-mail dated March 3 ind icating that you wou ld like to purchase a ticket for the
event scheduled for March 11 at Second Street Art Space. Unfortunately, tickets for this event
are sold out. There are still a few tickets rema ining for the painting class that Mr. Portman will be
teach ing on March 10. If you wou ld like to purchase tickets for th is class, please ca ll me at 415-
555-0025 ASAP.
I'm sorry that we were not able to accommodate your initial request, and I hope that you wil l visit
'
our gallery in the near future .
Sincerely,
Sonya Arroyo, Manager
Second Street Art Space I
98
176. Wh at is the purpose of the notice? 179. Wh en did Mr. Chernock initial ly
contact Ms. Arroyo?
(A ) To advertise a museum exh ibit
(B) To announce a new art ga llery (A ) On March 3
(C) To recruit voluntary workers. for (B) On March 4
an event (C) On March 8
(D) To sell art works by a local artist (0 ) On March 10
177. What is suggested about Mr. Portman? 180. How much would Mr. Chernock have
originally paid for the event?
(A) He no longer paints.
(B) He will not attend the reception. (A ) $10
(C) Some of his pa intings are for (B) $15
sa le. (C) $40
(D) He was born in New York. (0 ) $50
178. In the e-mail, the word

"accommodate" in paragraph 2, line
1, is closest in meaning to
(A ) expect
(B) generate
(C) moderate
(D) address
99
Questions 181-185 refer to the following advertisement and review.
New from Simon & Schus er P brshing!

Our Friends in the Sky
by James Currie
Popul ar conservati on advocate James Currie has written wh at has been considered the ultimate
guide to bird-watching. Havin g traveled the world for more th an a decade, Dr. Currie has observed
and cataloged over 500 species of birds, and the res ult is a superbly written book that even cas ual
admirers of bird s will find hard to put down .
The book provid es information about every species Dr. Currie has observed but gives speci al
attention to 50 bird s th at he con siders to be the most intriguin g. Detailed and entertaining
description s of these bird s are accompanied by color photographs from acclaimed nature
photographer Joel Sartore. In addition, the introduction by ornithologist Charl es Bendire offers a
substantial overview of bird ecology. Whether you are an avid bird-watcher or simply a lover of
nature books, Our Friends in the Sky will be a valuable addition to your library.
About the author: James Currie is one of the world's premier ornithologists. Formerly a professor
at University of Cape Town, Dr. Currie has traveled the world to study bird behavio r. He is currently
the host of Nikon's Birding Adventures TV and Nat Geo Wild's Aerial Assassins.
Notable Book of the Month

reviewed by Sara Krulwich
Our Friends in the Sky

By James Currie
Illustrated. 440 pages
Simon & Schu ster Publishing. $26 .99
Fans of James Currie's successfu l television show, Aerial Assassins, will be delighted to learn
that he has published a book detailing his lifelong study of birds around the world . While a faculty
member at University of Cape Town, Dr. Currie stud ied hundreds of birds, catalog ing their physica l
characteristics, feeding habits, and travel patterns. All of th is information is neatly captured in the
book's intricate charts and thorough appendices.
However, much of th e pleasure lies in the author's recou nting of his personal experiences as he
observed these magnificent creatures, as well as from the stunn ing color photographs by the skillful
Joel Sartore . Overall, the book should appeal to the casual reader, although the section by Charles
Bend ire seems out of place and too technical for non-special ists.
100
181. What is probably true about the fifty 184. According to the review, what is
birds chosen by James Currie? included in Our Friends in the Sky?
(A) They are native to South America. (A) Bird-watch ing advice
(B) They are the birds he observed (B) Personal stories
most frequently. (C) Wildlife drawings
(C) They have the most unusual (D) Travel recommendations
characteristics.
(D) They are well -known throughout 185. What part of the book does the
the world. reviewer find least successful?
(A) The introduction
182. What is NOT mentioned about James
Cu rrie? (B) The appendices
(C) The bibliography
(A) He has traveled internationally. (0 ) The illustrations
(B) He has taught at a university.
(C) He has worked on a televi sion
program.
(0 ) He has published several books.
183. What is suggested about Joel

Sartore?
(A) He lives in Brazil.
(B) He teaches nature photography.
(C) He is highly regarded in his field.
(0 ) He is an award-winning writer.
101
Questions 186-190 refer to the following list, schedule, and e-mail.
Boo s by M rga Matson

1. The History of Jeans
Where did it all beg in? Matson vi sually chron icles the evolution of jeans through the centuries ,
from working wear to high fash ion.
2. Look Past the Runway

Matson captures the creative process of some of the top des igners from New York City to
Paris. Spanning almost twenty years, the book is fill ed with Matson's photographs and shows
wh at goes on in fash ion houses before designs are ready for the runway.
3. Growing Into Clothes: JYIY Story

An amusing memoir about growing up in the fash ion world. Matson writes about her
unconventional upbringing in New York City with her parents, who began as fash ion models
before launch ing their own design label.
4. Yards of Talent: A Decade of Style

A co llection of Matson's images spanning a decade of fash ion and revealing wh at was in styl e,
what was out of styl e, and then wh at was back in style again.
102
To: listenercomments@bigappleradio.com
From: Shera@treema il. com
Date: November 18
Subject: Rad io Interview
I\
I discovered Big Apple Radio over 20 years ago and have been a regular listener of your even ing
programs for at least a decade. I just want to say how much I enjoy your latest offering. I've been
interested in many of the authors that have been featured on the show so far, but last even ing's
guest was especially enterta ini ng.
I remember Morgan from when she was a little girl. I worked with her parents when they lived in
New York, and I reca ll seeing Morgan in her parents' stud io most days after she got out of school.
I was surprised to learn that she has written about her chi ldhood, and I look forward to read ing
;'
her new book.
Thank you for the excellent program .
Shera Khuban
v
186. Wh at is one common feature in all of 189. In the e-mail, the word "regular" in
~ Ms. Matson's books? ~ paragraph 1, line 1, is closest in
meaning to
(A) They contain fash ion photographs.
(B) They focus on famous models. (A) orderly
(C) They are set in New York City. (B) typical
(D) They follow events over multiple (C) frequent
years. (D) complete
187. Wh at book did Ms. Matson discuss 190. What is probably true about Ms.
~ on Big Apple Rad io? ~ Khu ban?
(A) The History of Jeans (A ) She has worked in the fash ion
(B) Look Past the Runway industry.
(C) Growing Into Clothes: My Story (B) She has interviewed Ms. Matson.
(D) Yards of Talent: A Decade of (C) She was featured on Tech Talk.
Style (D) She hosts a rad io program.
188. What is indicated about Candid Now?

~
(A) It is broadcast every morning at
7: 00.
(B) It was recently added to Big
Apple Rad io.
(C) It is hosted by Jenny Spenser.
(D) It was moved to a new time.
Go on to the next page. _.
103
Questions 191-195 refer to the following product information, online review, and response.
Harry Rowe
Prod ucts
•• ', .
Colors: Classic Black (coming soon - Desert Yellow)
Detai ls:
Designed for hard use, the Expresser 300 luggage set features three pieces that are both lightweight
and durable. ,.
* Expandable central pockets
* Four rotating wheel s
* Easy-opening, tight-sealing clasps
x
(+)+I https://www.harryrowe.com/expresser300/reviews
User Review, May 3rd
I frequently travel for business, often carrying frag ile samples with me on flight. Most carry-on s these
days are soft-sided, so it was a relief to find something that offers adequate protection. I've been
mostly happy with the carry-on, but the larger bags have cau sed some problems. My black cases look
so similar to everyone else's that other travelers have almost mistaken mine for the irs! More variety
would be nice.
I also have some reservations about the mechan ical elements of this set. In particular, the retraction
mechanism of the wheels appears so delicate ly constructed as to be in danger of co llapse .
ltzhak Perlman
104
x
tl:-+I https://www. harryrowe.com/expresser300/customersupport C JI
customer support, May 5th
Dear Mr. Perlman,

We're sorry to hear about your trouble with our product. As a resu lt of feedback like yours, we've
introduced a new color option . If you contact us at customersupport@ hrluggage .com, we'll send you,
in our attractive new co lor, a duplicate of the large su itcase to comp lement your Expresser 300 set.
Note that this gift will be sent to you after you verify that you posted the May 3rd review.
We also hear your concerns about our luggage com pon ents. Rest assured that our lightweight
mechanism has been proven to with stand years' worth of rough treatment, retracting and extending
smoothly over 10,000 times under stressful conditions in our laboratories .
Olivia Burton, Harry Rowe customer se'rvice
191. What does Mr. Perlman write about 194. What must Mr. Perlman do in order to
m€wJ his luggage? rNBWJ receive a gift from Harry Rowe?
(A) He likes the color. (A) Prove that he is the author of a
(B) The cases are too large. product review
(C) He purchased the bags recently. (B) Complete a survey about new
(D) The carry-on protects his products
sa mples. (C) Retract negative feedback on a
website
192. In the review, the word "reservations" (D) Send a package containing a
CNBwJ in parag raph 2, line 1, is closest in defective suitcase
meaning to
195. What does Ms. Burton indicate about
(A) arrangements
rNBWJ the wheels of the su itcases?
(B) concerns
(C) experiences (A) They have been thoroughly
(D) features tested.
(B) They have been redesigned to
193. What does Ms. Burton offer Mr. roll more easily.
rNBWJ Perlman? (C) They are as small as possible for
the size of the su itcase.
(A) A fu ll set of yellow luggage (D) They are less noisy than those of
(B) A full set of black luggage previous models.
(C) A larg e yellow suitcase
(D) A small black suitcase
105
Questions 196-200 refer to the fo llowing notice, e-mail , and article.
!QliQJ[IBj
To: Herman Keel <hkeel@bentonsidebistro .net>
From: Hilary Seaton <hseaton@hbsphotography.com >
Date: Apri l 1 I'
f'
Subject: Saturday photography appointment

:J\
Dear Mr. Keel,
I'm writing to confirm your group photography session at 10:00 A.M. on Saturday. As discussed ,
th is photo shoot will take place at your restaurant, and I will photograph your staff along the wa ll in
the main dining hall. You mentioned th at your waitstaff will need to start getting ready for the day
at 10:30 A.M ., and that shou ld not be a problem . The shoot shou ld be fini shed by 10:30 A.M .
Please let me know if you have any questions. Otherwise I wi ll see you on Saturday!
Hilary Seaton
HBS Photography
,v
'"
106
196. Who most likely posted the notice? 199. What is true about the Bentonside
~ (A) Ms. Seaton mBwJ Bistro?
(B) Mr. Keel (A) It is open every day for lunch.

(C) Ms. Hanrahan (B) It has recently changed
(D) Mr. Mulroney ownersh ip.
(C) It specializes in Brazilian cu isine.
197. What are employees instructed to do (D) It revises the menu seasonally.
rN€wJ on April 7?
200. What does Ms. Coelho say about her
(A) Arrive earlier than usual
mBwJ meal?
(B) Attend an awards banquet
(C) Be interviewed for a newspaper (A) She is impressed with the quality
article of it.
(D) Discuss locations for a photo (B) She wou ld like to prepare one
shoot like it at home.
(C) She saw it featured in a
198. What is ind icated about the staff? magazine.
mffivl (A) They have been featured in Tasty
(D) She thought it was reasonably
priced.
Bites Magazine more than once.
(B) They will be photographed
against a blue background.
(C) They take turns working the
morn ing sh ift.
(D) They wear brightly colored
uniforms.
107

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jan kranendonk I Shutterstock.com

Go on to the next page. -+

jan kranendon l< I Shutterstock.com

Go on to the next page. -+

19. Mark your answer on your answer sheet.

Go on to the next page. -+

(A ) The Carlton Brothers subm itted the

Go on to the next page. -+

69. When will the fami ly check out of the

70. Based on the chart, how much will the

Go on to the next page. --+

This is the end of the Listening test.

(A) strengthened (A) fewer

Go on to the next page. -+

(A) exotic ngoại lai (A) rather than

118. HR supervisors would likely scan 123. A survey _ _ by AC Nielsen last

121. Over-dependence on non-renewable 126. Some believe pop-up ads contribute

pose challenges/threats/hazards to: dat ra thach

Go on to the next page. -+

To: Richard Hard in

salary and benefits.

133. (A) compensate

Warranty fort ,,e b etoot wireless speake

problems the customer may encounter _ _ _ abuse , severe environments or accidents.

135. (A ) for 137. (A) expense

136. (A) according to 138. (A) Warranty covers the device if it

Go on to the next page. -+

139. (A) style 141. (A) usually

140. (A) to find 142. (A) Various settings can be

Report,~ g m·ss·ng baggage

143. (A) upon 145. (A) You ca n report missing items

Go on to the next page. -+

Kelly A sandwich would be just fine. And no ketchup please. Thanks.

Go on to the next page . .,...

To: JaniceWong@ PAPP.com

157. What will probably happen to PAPP's

Go on to the next page. -+

John Are you coming·ton ight?

John I'm sending you the details right now.

Kurt Salmon is a global manaQ,~ment consulting firm dedicated to building the

We specialize in marketing, public relations, and product development. To help

Go on to the next page. -+

side dish: món

To: All contacts

DPH Trad ing

168. What can be inferred from the newsletter?

Go on to the next page. -+

171 . Who most likely is John Burton?

To: All members of the S al~? Department

(A) The sales team members

Go on to the next page. -+

Go on to the next page. -+

183. What is a possible job description of

Go on to the next page. -+

From : Shuana K. Tucker, Ph.D . Interim Director of Education Personn el

Dear New Teachers,

Go on to the next page. --.

Make a statement w"th D ex

Go on to the next page. -+

- From: Emily Bowring ;:;:em ily1 205@ hotmail.com>

To: Mandy Liu <Mandy@tourhk.com>

Momentum Toys, Inc., Toy ~~ce C.a~:Pfp~~~tJ~n · C<?.~.f 9U- :· . . ,: ;.=~<~1'