SUNY DMC Remote Access User guide

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VPN Access Guide

New Users Configuring Citrix workspace App………………………………………………………………….……page 3 - 5

Users Accessing a Downstate Dedicated Desktop……….…………………………….………………………….page 6 -8

Users Accessing Citrix applications (example: Healthbridge and Tsystem)………………………..…..page 9-10

Troubleshooting……………………………………………………….…………………………………………………………..page 11

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 SUNY DMC VPN AND CLINICAL APPLICATION ACCESS
(from Mac and Windows)
1. Open Google Chrome App

2. Click on the three vertical dots from the top Right corner

3. Click on Bookmarks and then Show Bookmarks Bar. This will show the chrome Apps icon

4. Search citrix chrome plugin

5. Click on Citrix Workspace – Google Chrome

6. Click on Add to Chrome

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7. Click on Add App

8. Click on the Citrix Workspace app. (To access the Citrix Workspace app in the future , click on
the Apps icon from the top left corner as shown in step 3)

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9. In the Account URL field type https://dmcns.downstate.edu

10. Log in with your NetID

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 Users Accessing a Downstate Dedicated Desktop
(An office computer assigned to you)

1. Open Google Chrome App

2. Click on Apps icon

3. Click on the Citrix Workspace app

4. Log in with your NetID

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5. The “APPS” tap will show you all the regular Citrix published APPS

6. Click on My_WorkPC to remote into your computer

7. My_WorkPC will start

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8. Put in the name of the computer you have access to and click Connect

9. Log in with your NetID and press Ok

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 Users Accessing Citrix Applications
(Virtual Desktop for Healthbridge, Tsystem, etc.)
1. Open Google Chrome App

2. Click on Apps icon

3. Click on the Citrix Workspace app

4. Log in with your NetID

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5. Click on Desktops tab

6. Click on DMC Desktop

7. The Remote Desktop window will display. Access an application by double clicking the
appropriate icon (HealthBridge, Cerner, etc.)

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 Troubleshooting

1. After logging in, you may get stuck at a page that displays “Loading your apps.” If so
please click on the Refresh icon on the bottom right. You may have to click more than
once until it loads

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