MANILA MONTESSORI COLLEGE INTERNATIONAL

A.B Fernandez Avenue, Corner Rizal Street, Dagupan City

E-mail Address: mmcidagupan@gmail.com
Tel. (075) 529-2079

INSTITUTIONAL ASSESSMENT TOOL IN

Micro Perspective of
Tourism and
Hospitality

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Instructor April16, 2019

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 WRITTEN EXAMINATION

IDENTIFICATION
Directions: Identify what is being asked. Write your answer in the blank provided before each
number.

____________________ 1. A room, group of rooms, or building in which someone may live or stay.
____________________ 2. House is operated for commercial business
____________________ 3. Independent house that has at least 4 letting bedrooms with private facilities
____________________ 4. Private house accommodation when serving bed and breakfast
____________________ 5. Accommodates guest not more than 6
____________________ 6. Dinner may be served upon guest request
____________________ 7. Establishment providing accommodations and other services for travelers
and tourists
____________________ 8. Self- catering apartments where services such as cleaning are available
____________________ 9. Meals and drinks are also available, either to each apartment or in a
restaurant and/or bar on site
____________________ 10. Offers overnight accommodation, usually purpose-built and situated close
to a major road or city's center

KEY ANSWER
1. Accommodation
2. Guest House
3. Guest House (type of accommodation)
4. Bed and Breakfast (type of accommodation)
5. Bed and Breakfast
6. Bed and Breakfast
7. Hotel (Type of Accommodation)
8. Serviced Apartment (Type of Accommodation)
9. Serviced Apartment (Type of Accommodation)
10. Lodge (Type of Accommodation)

ESSAY
 Issues and challenges faced by the tourism and hospitality industry

 Trends that shape the current and future tourism and hospitality industry

• What are the usual problems encountered by a foreign tourist when spending vacation here in our
country? Give at least 5.

• What can we offer to our tourists?

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IDENTIFY WHAT IS BEING ASKED Is this the correct comparison:
Order or disorder?
TRUE OR FALSE Answer: True
Product is perishable.
Answer: True The least adventurous
Answer: Organized mass tourist
TRUE OR FALSE
Product is tangible. True or False.
Answer: False Is this the correct comparison:
Traveling near one’s home environment or
TRUE OR FALSE totally strange environment?
There is such thing as business hours. Answer: True
Answer: False
Travels alone with itinerary made by travel
TRUE OR FALSE agency
Hospitality operations run on a 24-hour basis all Answer: Individual mass tourist
year round.
Answer: True Totally immersed in his host culture
Answer: Drifter
TRUE OR FALSE
Characterized by 2 shift works only. True or False.
Answer: False Is this the correct comparison:
Complete dependence on group travel or
What is the symbol of hospitality? traveling alone?
Answer: Pineapple Answer: True

A set of beliefs, values, attitudes, habits, and
forms of behavior that are shared by a society
and are transmitted from one generation to
generation.
Answer: Culture
Comprises of businesses that provide
accommodations, travel, food and beverage and
entertainment to the travelling public.
Answer: Hospitality Industry
A set of beliefs, values, attitudes, habits, and
forms of behavior that are shared by a society

e and are transmitted from one generation to

generation.
True or False. Answer: Culture
Is this the correct comparison: complete
relaxation or constant activity? Hotel
Answer: True Answer: Lodging

It includes all aspects of travel in which people There is such thing as business hours.
learn about each other’s way of Answer: False
life.
Answer: Cultural Tourism It includes all aspects of travel in which people
learn about each other’s way of life.
Arranges his trip by himself Answer: Cultural Tourism
Answer: Explorer
Travels alone with itinerary made by travel
True or False. agency

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Answer: Individual mass tourist
Hospitality is derived from the Mexican word
Hospitare.
Answer: False
Hospitality operations run on a 24-hour basis all
year round.
Answer: True
Also known as "stand alone cabotage"
Answer: Ninth Freedom of The Air
Midterm quiz 1
Answer:
Kuliglig
Also known as "consecutive cabotage"
Answer: Eighth Freedom of The Air
The right or privilege, in respect of scheduled
international air services, granted by one State
to another State or States to land in its territory
for non-traffic purposes
Answer: Second Freedom of the Air
The right or privilege, in respect of scheduled
international air services, granted by one State
to another State to put down and to take on, in
the territory of the first State, traffic coming
from or destined to a third State
Answer: Fifth Freedom of the Air
GUESS THE TYPE OF TRANSPORTATION USED BASED ON THE PICTURE
Developed by:
Instructor
The right or privilege, in respect of scheduled
international air services, granted by one State
to another State, of transporting traffic between
the territory of the granting State and any third
State with no requirement to include on such
operation any point in the territory of the
recipient State
Answer: Seventh Freedom of the Air
The right or privilege, in respect of scheduled
international air services, granted by one State
to another State to put down, in the territory of
the first State, traffic coming from the home
State of the carrier
Answer: Third Freedom of the Air
The right or privilege, in respect of scheduled
international air services, granted by one State
to another State to take on, in the territory of
the first State, traffic destined for the home
State of the carrier
Answer: Fourth Freedom of the Air
The right or privilege, in respect of scheduled
international air services, of transporting, via
the home State of the carrier, traffic moving
between two other States
Answer: Sixth Freedom of the Air
The right or privilege, in respect of scheduled
international air services, granted by one State
to another State or States to fly across its
territory without landing
Answer: First Freedom of the Air
Answer: Kuliglig
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 Answer: Tricycle

Answer: Palayon

Answer: Jeepneys

Answer: Pedicab

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Answer: Habal Habal

Meaning of the acronym EP in Hotel

Terminologies.
IDENTIFY WHAT IS BEING ASKED Answer: European Plan

Tradeshows It is the selling price of an item less its food cost

Answer: Commerce Answer: Portion Cost

It is the major recreation service component. A unique moment in time celebrated with
Answer: Tourism ceremony and ritual to satisfy specific needs.
Answer: special event
It is the basic planning document for a
successful restaurant. Events to create awareness and persuade
Answer: Executive Summary prospects to purchase goods and services
Answer: Marketing
Meaning of the acronym BP in hotel
terminologies. The process that includes research, design,
Answer: Bermuda Plan planning, coordinating and evaluation of events.
Answer: Event Management
All are classification of hotels according to type
of guest except
Answer: Deluxe Hallmark events
Answer: Commune
Religious Rituals
Answer: Celebrate TRUE OR FALSE
Leisure is the process of giving new life to
Conference something, of restoring something.
Answer: Convene Answer: False

It is the number of rooms occupied by more TRUE OR FALSE

than 1 person. Recreation is the productive, creative, or
Answer: Multiply occupancy/Double occupancy contemplative use of free time.

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Answer: False Answer: Celebration

All of these are classification of hotels as to Life Cycle Events

location except Answer: Birthday
Answer: Commercial
Individual or Group

Answer: Answer:
Group: Zumba
Individual: Playing Chess
Passive All are Challenges Facing the Recreation and

recreation Leisure Service Field in the 21st Century except

Answer: professional's assignment in the
organized recreation field is complex and

Answer: Buffet difficult

Socio-Civic Events Airline Catering vs Restaurant Catering

Answer: Celebrate Answer:
Airline Catering: Galley
Religious Ritual Restaurant Catering: Food quality
Answer: Baptism
Events according to purpose
TRUE OR FALSE Answer:
Formula for breakeven point is Contribution Celebrate: Lifecycle events
margin over Fixed costs. Commerce: Marketing Events
Answer: False Commerce: Exhibits and tradeshows
Convene: Conference
It measures the hotel's profitability. Celebrate: Religious rituals
Answer: Room Occupancy/Occupancy statistics, Convene: Meetings
Average Daily Rate/Revenue statistics

"Lead out” new ideas, emotions, and actions

that improve society, social or professional in
PREFINALS
nature- commencements, alumni events,
meetings, conferences, trainings, promotion.
Answer: Education
EXAM
Socio-Civic Events
Answer: Celebrate
It measures the restaurant's marketing success
Answer: Contribution Margin The right or privilege, in respect of scheduled
international air services, granted by one State
Remembrance, re-bonding friendships, bonding to another State or States to fly across its
as a group. territory without landing
Answer: Reunions Answer: First freedom of the air

Official or festive functions - parades, festivals,
religious observances, political events,
weddings, anniversaries, events tied to a
persons or organizations life cycle, events of
historical importance.
The process that includes research, design,
planning, coordinating and evaluation of events.
Answer: Event Management
Catering

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Answer: Food and Beverage
Goal of tourism development: Provide a
development program that is in accordance
with the cultural, social, and economic
philosophy of the government and the people
of the destination.
Answer: True
All of these are classification of hotels as to
location except
Answer: Commercial
Hallmark events
Answer: Commune
It is the major recreation service component.
Answer: Tourism
Meaning of the acronym OECD.
Answer: Organization for Economic Cooperation
and Development
Conference
Answer: Convene
Meaning of the acronym PATA
Answer: Pacific Asia Travel Association
Meaning of the acronym SADCC
Answer: South Africa Development Community
TRUE OR FALSE
Goal of tourism development: Lack of
transportation and access routes to the tourist
center
Answer: False
Tradeshows
Answer: Commerce
Meaning of the acronym ASEAN
Answer: ASEAN Surveillance Coordinating Unit
Meaning of the acronym TCSP
Answer: Tourism Council of the South Pacific
Third stage of destination development.
Answer: Maturity
Developed by:
Instructor
First stage of destination development.
Answer: Inception
Meaning of the acronym TCU
Answer: Tourism Coordination Unit
Comprises of businesses that provide
accommodations, travel, food and beverage and
entertainment to the travelling public.
Answer: Hospitality industry
Meaning of the acronym WTO.
Answer: World Tourism Organization
A set of beliefs, values, attitudes, habits, and
forms of behavior that are shared by a society
and are transmitted from one generation to
generation.
Answer: Culture
Hindrance to development supply: Develop the
infrastructure and provide recreation facilities
for tourists and local residents.
Answer: False
Hindrance to the development supply: Lack of
sufficient number of trained personnel
Answer: True
Second stage of destination development.
Answer: Growth
The right or privilege, in respect of scheduled
international air services, granted by one State
to another State, of transporting traffic between
the territory of the granting State and any third
State with no requirement to include on such
operation any point in the territory of the
recipient State
Answer: Seventh Freedom of the Air
Meaning of the acronym IATA.
Answer: International Air Transport Association
Meaning of the acronym ICAO
Answer: International Civil Aviation
Organization
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Also known as "consecutive cabotage"
Answer: Eighth Freedom of The Air
Final stage of destination development.
Answer: Decline
Meaning of the acronym CTO
Answer: Caribbean Tourism Organization
The following are classification of hotels
according to price except
Answer: Conventions
Hotel
Answer: Lodging
Meaning of the acronym SCOT
Answer: Sub-Committee on Tourism
TRUE OR FALSE
Goals of tourism: Provide a framework for
raising the standard of living of the
people through the economic benefits of
tourism.
Answer: True
TRUE OR FALSE
Goal of tourism development: Inadequate
financing of infrastructure
Answer: False
Transportation
Answer: Travel and tourism
Answer: Travel
and tourism
The right or privilege, in respect of scheduled
international air services, of transporting, via
the home State of the carrier, traffic moving
between two other States
Answer: Sixth Freedom of the Air
Another name for land use.
Answer: Zoning
Help you plan the airline tickets, car rentals,
hotels and anything else you may need
Developed by:
Instructor
Answer: Travel Agent
Works in a travel agency and deals with the
needs of medium to large
companies.
Answer: Corporate travel consultant
All are Airline Administrative Support except
Answer: avionics technicians
They promote their airline to businesses.
Answer: Sales Representative
Responsible for taking care of what is necessary
to keep the business running on the inside. This
may include hiring and firing
Answer: Office manager
It is responsible for staffing of aircrew and
ground support to keep flights on schedule
Answer: Crew Schedule Coordinator
All are part of Casinos except
Answer: production manager
They also handle airline ticket sales, reservation
changes, and provide information on aircraft
boarding.
Answer: Airline Ticket Agent
Oversees all of a district’s reservations and
ticket sales offices, and the sales
representatives in that district.
Answer: Regional Sales Manager
All are part of Human Resource Department
except
Answer: calibration
The most important duty is to ensure the
overall operations of a given airline at an
airport.
Answer: Airline Station Agent
Advise clients on their destinations and make
arrangements for transportation,
accommodations, car rentals and tours.
Answer: Travel assistant
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All are part of hotel facilities except
Answer: casino dealers

All are part of Human Resource Department

except
Answer: transmitting information

Merchant Marine Jobs

Answer: waiters

All are part of Land Excursion Team except

Answer: personal trainers

Provides recurrent training for the airline’s

pilots.
Answer: Airline Flight Instructor

An administrative professional who is engaged

by an organization to organize all of the
business travel arrangements for the company’s
employees.
Answer: Travel coordinator

All are airline administrative support except

Answer: operations agent

Knowledgeable of meeting spaces and banquet

halls, as well as locations that are suitable both
for business events
Answer: Corporate travel consultant

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