Roll Number:

Thapar Institute of Engineering and Technology, Patiala

School of Humanities and Social Sciences

BE- COE, CSE & ENC (II Semester) MST
6 April 2022
Time: 02 Hours; MM: 35
Note: Attempt any FIVE questions
UHU 003: Professional Communication
Name of Faculty: Apurva Bakshi, Diksha Sharma
Navdeep Dhillon, Deler Singh, Sapanpreet, Sartaj
Ahmed & Pulak Avinashi

1. "Poor adherence to the communication model makes us vulnerable as professionals."

In the view of above statement discuss various components of the communication model
and their importance? (7)

"Each type of feedback has its own features and messages hidden inside them for the
receiver." Discuss the types of feedback and its impact; also explain the things which one
must keep in mind while giving and receiving feedback. (7)

3. Write short notes on the following and substantiate with suitable examples
a. Physical barriers
b. Language and Semantic barriers
c. Cultural barriers (2.5+2.5+2)

4. "The Johari Window is a model, used to help people better understand their relationships
both with themselves, and with others. As such, it's a useful technique for improving an
individual's self-awareness and development in group situations"
Comment on the above-mentioned statement and explain the importance of Johari
window model in making interpersonal relationships better.
Substantiate your answer with the help of Johari window model diagram. (4+3)

5. Establish a relationship between ego states and transactions. Cite one example each of the
three different types of transactions. Which type of transactions do you think create the
healthiest communication and why? (4+3)

6. Identify the transactions from the given interactions and justify the reason for the same
(2+2+2+1)
a. Stimulus: Oh my god! That man on the bus was so rude to me!
Response: Forget it! It does not matter. Let's go and get a coffee!
b. Husband: Will you pick up Rahul from school today?
Wife: You expect me to do everything, all the household chores and also pick up
Rahul from school.
c. Salesman: "This pent house has all the modern luxuries, but it may be too expensive."
Customer: "Well leg take a look at it."
d. Emplyoee 1: What is.the time?
Employee 2: It is 5 pm
PTO
7. Reframe the following address by the sales head keeping in mind the principles of
effective feedback. (7)
Sales head's Address to his sales team
Dear friends, this year has been both good and bad. Let me start with the bad news first
and then get down to good news. The bad news is that we have not grown much and the
number of contracts that we received over last year has reduced dramatically. This has
been a year of recession and although we expected a great deal of cooperation from your
end, we found it greatly missing in your efforts. Even the best of Sales people have done
just average sales, which is a disgrace, considering the history of the company.
The performance resulted in a near fiasco, when, in the last moment, we managed to get
some large contracts which was a face saving achievement. I could convince the
management by saying that it was a year of recession and that we would work hard the
next year. Let me remind you of the fact that if you do not wish to be a part of the team,
you are welcome to leave.
Let me reiterate the fact that I want performers in my team and not people who are
absolutely uninterested in working.
I do not have much good news to share except the fact that our team size has grown.
However, the new employees have failed to make significant input. I am in no mood to
tolerate this indifferent attitude on your part and wish to fire all those who do not
perform.
As you understand, I am in no mood to speak to you all, and let me remind you that I
want performance. Hard work will not matter; I want to see the results.