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CHARTER-E
COMMUNICATIN-1
Qn

Communication is Lee eachange ot focts, jdeas,

Qpinions Or emptions by Tao Or 0ore Persons
-William. HNewman

Charactenistics of coromunicoionlany 5

Zwo or more persons

a wo- way process

(muNuDus procesS

APervasive nction

5M Mutual understonding

Elenen ts of communication Process

Sepder Message moding2hannel Raeeiver

-Celback Decadi
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of communicaion in Commergial
in_Commer
Kelevance
Org.anisations (any 5)

Size of ocaanisalions
LALOcreaseJA

ot work (Divisian of
Mbrk
aGuroainS Specialisation

3 Technological odaocements.

a Cut-troat competition

5erGonc Asset

XFunclions af communication Lany 5)

1yBasS_oi Decision-makie

aySmooth and ticient workins

BFacilitates coondioation betwaen_depactmelS.-

4 Manage ment st cbange

SEfective contco of the _orgaDisation

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arriecs to comm.unication Cany S)

Physical bariers
ay ecsona barrierS

3Semantic barcierg /Lansuage barciers

4 Leadequateattention

SResistance Ca chang.e

Aincip les of eifective cOmmunication lany S

YClacity in Che_aind o sendec

ay Completeness to creafe understanding

3 Correctnessia all respeats

4 Consistency

SAttent iveness ronn eencer

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Latec pecsonal akills facefective co

ti COmmutig
Cany S)
Speaking skills:
Knaw your SubjectThe Send en must
be cltr
with his Subiedl
Knaw you audence Ihe Sendler must k.
his audie nce opnionsattucle, ageso that
he Can tailorhis words toSuit them
Halopt right postuce Eye Contact betiweeA seader
LeceiveLto maintaia aLink Avoid epeakias aith
head dOiain o cLeating a bar ner
Use humaur a d Speaker (hencler Shou ld had
00d humou t Should epeak aitnrigk
Volumetone ot vaice
ractice yaur Speakisskills

ay Listeoins akils
Listeoioe a th Positiveattitude: Neaative thaughts
GS abacrierand closes_us close- minded th
Topoalisteainc
Concenlration On uha the personS ai
Thad his phySiCal appeara4cesoL manneLisms
inimu0 0oes Note donunoly the mponLo
Said by Che SpeakeraS aoaid toe o y
nd

mpcoye yocabia lar yto propPer y

the speaker lhis can be done by
hin Vvatchn

reading
wa
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Speecaes ond debattes

Tatience Auga the Speake ta Speck freelyapostpone
udaement till the end ayaid prepmatuce OAuAMeAts

ypes of communication

b r mal co mmn pward ntorrmal commn.

Diagono Horizontal Uowa ward 1rapevne

or mal communicalioA

Opward communication
Subondinate Superio

aDovoward conmu nieotion

Superor Suordinate

37 Diaapnal communicatioo
upeior oi one Subardinate 2Lonsthec
dlepartpgent departmenL

Hotizolta commD ColLon:

Supeciors Supeor
bordinate Subordinate
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Aduataqes oF formal communication lane

yS)
Cwett-Plan ned)
1 Systeomatic j ensuces Structured Tlow ot i t

a Authentic

S Helps in_coordinatian ot variousactivites

a Facilitates mcnagenial control

5]Usetul foc epainin plans and policies ta

employees

}Disadvanteaaes oi tormal communication

SlowN

ime_ conSuming, riaid and rule -boud

3Lacks per sond Couchand sense o inuole
tes

eads lo overload ot wNork fo hiabher au

S a u l

ectaAccucate intoroglon may oot be

olue to foar of criticisa
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AIaformal co unication:

apevine called so because it tcavels/spreads

throughout the orgn nisatinn uith ifs_branches
Saing Out in all directiaos irrespective of e/els
of authorty

Advaataqes of iniacpmal comnmunicationLony 5)

ravels' taster

ay Seryes to il gaß in DMal__commLnication

2Can be used to communicate matters athich

Connatt be_diSc usse c in formal_commuaication

ay Fovides eomotional SupPort To employees

Sy Enables employees to develap iiendly celationss

Cand aet £ocia catisTaction.

Dieadvantages of infocmal commuoication

Unsystematic irreqular_and untimely

y oSou rce +A is not easily trace able
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distorted
naessage may get
Lhe

ealaA Contains Cumaug and dist.

oftea
commcAiCaing eontideat.
S Not cApropyiate to

messaaes-