Professional Documents
Culture Documents
Your PAMS Form is composed of three parts: Key Result Areas, Competencies and Summary. To help you in completing the form
properly,
following review the below. When you are ready, click on the links and document your objectives and actual performance.
guidelines
Note: You may input any data on the blank cells. However, shaded cells have been locked to automatically compute for the ratings.
Part B: Competencies
1 Determine the link of each competency to the appropriate KRA assigned for the period and indicate the KRA # on the
space opposite the competency.
2 Input the agreed upon weights for each competency, depending on the business need. A competency can have a
minimum of 10% and a maximum of 30%. Weight allocations for all competencies must total 100%.
3 Record critical incidents where behaviors according to the competency standards were manifested (or failed to be
manifested). Follow the STAR-AR format in describing the critical incident.
4 Immediate superior to assess the employee's actual demonstration of competencies using the prescribed competency
rating scale. Only whole numbers are allowed.
Part C: Summary
1 Input the established KRA-Competency weight ratio pegged at 80/20 as a corporate standard. To verify division ratio,
you may refer to your PAMS Coordinator.
2 While initial performance review discussion may be held for validation purposes, communication of performance ratings
(3, 2 or 1) shall only be provided after the ratings have been approved by Top Management.
3 Secure sign-off (comments and concurrence) from the employee during the performance review discussion.
Make sure that all work requests (Concerns & issues) Improve the mean time to repair and
1 was being attended & should been repaired / fix for all Monthly 30% been able to reduce all concerns and 2 0.6
the department / subsidiaries issues
Prepare the schedule and monitor the status of all In- Finished and completed those In-House
2 House Projects & Activities (Coordination between F&M Monthly 30% Projects & activities within the planned 3 0.9
To maintain the team members) schedule
overall upkeep of
Manila HealthTek Inc.
Facilities & it's
appurtenances Prepare proposals (drawings, plans, computations and Finished and completed those In-House
reports analysis) that’s needed for improvement Monthly 30% Projects & activities within the planned 2 0.6
projects and activities schedule
PART B: COMPETENCIES
Determine the link of each competency to the appropriate Key Result Area (KRA). Each competency can have a minimum weight of 10% and a maximum of 30%. The weight allocation per
competency should total to 100% and translated into its share in the KRA-Competency ratio. In rating each competency, refer to the scale below. Use whole numbers only. Cite critical
incidents to support competency rating given.
Please refer to the Competency Assessment & Development Guide (CADG) for the key actions under each competency. For additional Critical Incidents, please attach another file following the
same format as follows:
KRA Link Weighted
No. Competency From Part A Weight Critical Incidents Rating Rating
STARS and STA/AR
TOTAL COMPETENCIES WEIGHT 100% WEIGHT x RATING 2.60
1 Business and Functional Know-how: (S) - There is no monitoring file that we're used at the Facilities & Maintenance
This involves the possession and utilization of (T) - To be able to monitor properly all of the status of Facilities & Maintenance
expertise in a function or area and the concerns, issues, activities & projects
application of knowledge of Manila HealthTek, (A) - Prepare a centralized file that is used to monitor the status for the ongoing
Inc. operations, to enable one to perform tasks
effectively and efficiently in relation to overall 1 20% and upcoming projects and activities 3 0.6
operation of the business. (R) - Have a more concise monitoring report sheet that makes improvement in
finishing on time all repair works, activities and projects
4 Customer Focus: (S) - There are problems in the facilities such as A/C not cooling, others etc.
Involves anticipating, meeting, and exceeding (T) - To ensure that the concern / problem will be addressed immediately so the
needs of internal and/or external customers in a end user would not be affected
manner that adds value to the customer’s (A) - Immediately contact and schedule the A/C Contractor or service provider to
experience
1&3 20% check and fix the concern 2 0.4
(R) - Better end user / client experience and good comfort with the good service
that we provide
5 Personal Leadership:
Refers to the ability to communicate effectively
with others and demonstrate the Mtek (S) - When I am giving instructions to my direct subordinates in the F&M team
Leadership Standards at the personal leadership (During the daily toolbox meeting)
level. (T) - To give properly and concise instruction on what is the target, plans and
objectives of the F&M team (Schedule of daily works and activities)
1,2 & 3 20% 3 0.6
(A) - Prepare plans and give precise and accurate instructions on what are
needed to be accomplished and finished by the team
(R) - Healthy relationship between the team members & bridges the gap and
solves what are the issues and problems that needs to be addressed
PART C: SUMMARY
The total weighted rating for KRAs and total weighted rating for competencies are multiplied to the pre-set KRA-Competency ratio. The KRA-Competency split could be a minimum of
20% competencies and 80% KRAs up to a maximum of 40% competencies and 60% KRAs.
This section gives the employee the opportunity to make any additional comments on the performance review. The immediate superior may also provide a narrative summary of how the
employee performed his/her responsibility and factors that influenced the overall rating.
Ratee Rater Rater's Superior
Note: Ensure all signatures are complete prior to submission. Overall ratings for the division will be inputted into the EPE Summary Sheet for final approval.
Expected minimun demonstration of Applies competency and executes own KRAs with Applies competency and executes KRAs in situations
competency guidance and supervision of varying complexity and with larger scope, largely in
an indepenent manner, with impact to several
Demonstrates behavior in situations with limited stakeholders
scope/degree or according to set standards and
guidelines Demonstrates behavior with minimal to no guidance
Person maybe able to coach others as functional
experts to develop such competency
Understand the inter-relation of major business Can identify best practices applicable to one’s own
processes and functions within Mtek operation. work situation
Functional & Technical Know- Has sufficient knowledge and proficiency in one’s Integrates technical knowledge of own function and
how assigned functional area to achieve work objectives understanding of other functions to achieve work
objectives
Knowledge of the industry Stays abreast of industry changes and competitive Serves as an internal resource person to provide
trends knowledge and functional experience in relation to the
industry.
Participates in professional and business trade
organizations
Knowledge Sharing Seeks and shares information and tools needed to Provides able and sound advice or opinion to others
deliver work objectives due to in-depth knowledge or expertise in a specific
functional area or process
Work Management Plans, monitors, and completes own tasks to achieve Identifies, plans, monitors, and completes projects or
objectives in accordance with standards of excellence. work assignments.
Acts promptly on an opportunity to deliver objectives. Develops specific measures of outcome against
standards of excellence.
Decision Making Gathers and consolidates all relevant facts and under
Makes sound and decisions under minimal supervision.
close supervision makes sound and timely decisions
that impacts one’s work or project
Evaluates the benefits, costs and likelihood of success
and impact of decisions.
Action-Oriented Demonstrates sense of urgency and persistence in Anticipates probable issues that may be encountered
accomplishing objectives and overcoming obstacles. and develops contingency plans
Acts quickly in a crisis Takes necessary precautions to plan for and avoid
crisis situations.
Adapting to Change Accepts change that promotes organizational goals Supports implementation of change efforts by
and strategies and quickly modifies behavior to deal encouraging buy-in.
effectively with changes
Communicates change initiatives to ensure that people
fully understand the rationale behind them and gain
their commitment.
Communication Contributes positively to the team by sharing Promotes two-way communication within the team by
information and listening and accepting others’ point of involving others in sharing ideas and opinions to arrive
view. at decisions, plans and agreement.
Partnering Partners with others to deliver team outputs while Proactively builds and shares one’s network of
maintaining harmonious relationships. relationships with internal and external contacts to
facilitate achievement of team objectives.
Appropriately shares credit with others.
Recognizes team achievement.
Managing Differences Appreciates differences in the capabilities, insights, and Works effectively with individuals having different
opinions of others. styles, abilities, motivations, and backgrounds.
Shows flexibility and positive outlook to new Demonstrates sensitivity to individual differences and
approaches and ideas. seeks opportunities to leverage on such.
Customer Focus
Customer’s Needs Assessment Identifies who are the various customers. Interprets needs and expectations based on various
customer profiles and matches these with available
Actively seeks information to understand importance of services or designs and recommends relevant
customers, customers problems, expectations and approaches.
needs to organizational success.
Meeting Customer’s Needs Acts quickly to meet or exceed customer needs and Ensures customer needs are met or exceeded by
concerns within established guidelines. enforcing appropriate customer-focused systems and
processes and utilizes creative approaches and
Escalates issues that he cannot resolve to next level solutions as needed
management.
Establishing Customer-oriented Applies standard procedures, practices, and Applies creative approaches and solutions in meeting
Systems and Process precedents in conducting routine, day-to-day and exceeding customer needs
interactions with customers.
Ensures customer needs are met or exceeded by
enforcing appropriate customer-focused systems and
processes.
Handling Customer’s Feedback Gathers service feedback from customers and acts on Ensures customer feedback mechanism are in place.
improvement areas or relays them to the proper party
for appropriate action. Recognizes exemplary customer service rendered and
reinforces behavior based on feedback received.
Personal Leadership
Inspired and Leads Shared Communicates and ensures alignment of peers and
Vision Prepares and uses own OGSM to translate Mtek’s
counterparts which the Department’s OGSM to
vision into one’s own work.
translate the vision.
Understands and explains own OGSM and how own Seeks buy-in and support of the entire department and
role contributes to the company. or division to the OGSM.
Lives the Mtek Core Values Sensitive to the needs and concerns of others. Is interested in the positions, intentions, needs and
concerns of co-workers and shows reasonable concern
Treats all stakeholders with dignity, respect, and to help them grow and perform
fairness during one’s own work.
Uses Mtek values as a basis to speak up and deal with
Understands and behaves in line with Mtek’s Core compromising situations and in determining what is
Values in work and work relationships. right and what is good for the company.
Develops and Empowers Other Makes the effort to ask for and listen actively to other
Relates to people well, recommends solutions relating
people’s comments and participates during meetings
to own work and recognizes good work of others.
before a decision is made.
Identifies career goals for oneself, enumerates
strengths and areas for improvement, communicating Creates sense of ownership and accountability among
these to immediate superior in relation to own personal people through effective performance management
and professional development and recognition of successes.
Challenges the Process Proactively seeks feedback and analyses both Encourages others to explore and find alternative
successes and failures for clues to improvement in his solutions to work issues.
or her own work processes and systems, refers
solutions to own work issues to immediate superior for Discusses and seeks approval to implement best
approval. practices to address current work unit gaps
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Expected minimun demonstration of Applies competency and executes KRAs through Applies competency in defining directions, advocating
competency leading a unit or team or as independent expert new approaches or building strategic business case.
working with teams.
Applies competency to design key systems and Demonstrates behavior to influence or manage change
processes, impacting many stakeholders within own within the organization or sometimes in the industry.
unit or across units in the organization.
Personal Leadership
Inspired and Leads Shared Identifies, creates, and communicates positive Defines the vision-mission
Vision milestones and seeks buy-in of the entire unit/division
to the vision and OGSM. Formulates & articulates the long-term directions
Rallies everyone behind the vision Enjoins others by cascading and motivating others in
pursuit of the vision
Generates involvement in and commitment to the new Influences directions, advocates new approaches and
initiatives and future directions of the function as builds strategic business case as aligned to the overall
aligned with the overall directions of the organization. directions of the organizations.
Creates the long-range directions and roadmap for the Together with senior management, formulates and
function to define the OGSM. creates long range directions and roadmap for the
organization and charts out how the function will
Ensures that the function continues to have an support these directions.
accurate idea of the opportunities and threats ahead,
taking advantage of opportunities to move the function
forward into new opportunities.
Motivates others in pursuit of the vision even when Ensures long-term strategic directions of the
faced with challenging situations. organization remain relevant and are carried out by
providing feedback and reinforcing behaviors in line
with the directions.
Emphasizes everyone’s contribution to its
realization.
Develops and Empowers Creates sense of ownership and accountability among Plans and establishes effective performance goals,
Other people through effective performance management coaching and performance evaluation a aligned with
and development, enforcing meritocracy and the performance and development system in the
recognizing successes. organization.
Takes every step possible to inform and update people Updates the organization on business results, calls
of business performance and establishes its linkage attention of groups/divisions whose performance needs
with people’s roles and performance. improvement, rewards and recognizes those who
performed beyond expectations and gains commitment
for the better performance.
Gives timely, specific feedback and helpful coaching
based on individual or team needs
Recognizes potential of employees and creates Creates an environment of continuous learning and
appropriate challenging roles, responsibilities and development to ensure availability of internal talents to
opportunities that leverage and grow their talent, take on critical positions in the organization so that
improve learning, and enhance performance as aligned succession plans can be established
with the development system in the organization.
Strikes a balance between being participative – Feels the pulse of the employees/organization when
involving team members in the decision-making and making decisions.
being directive depending on the needs of the teams,
the situation, and the organization. Creates a culture that encourages open feedback
between management and employees.
Challenges the Process Identifies opportunities and ensures implementation of Defines corporate/functional priorities for process and
change and learning initiatives as appropriate to the systems improvement and continuous learning.
work unit vis-à-vis best practices in the organization
and industry.
Initiates the design of systems/policies/guidelines by
applying one’s knowledge of the organization and
industry.
Ensures alignment of system and processes with Mtek Installs system and organizational initiatives that
overall directions. encourage and promote learning and understanding of
mistakes to ensure sustained success in execution
Facilitates a or interactions with own or various groups
in search of ways of addressing opportunities for
improvement, escalates issues to the appropriate
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management Manila
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FNP-D-005 ver. 1.0
Facilitates a or interactions with own or various groups
in search of ways of addressing opportunities for
improvement, escalates issues to the appropriate
management level for resolution.
Creates a learning environment that will lead to Creates and nurtures a work environment that
effective and efficient work processes to better serve embraces the need for positive change in the
internal and external customers. organization.
Delivers Result Continuously raises the bar and sets stretch goals for Charts out new/future actionable directions to carry out
the team to ensure that greater results are achieved in the vision.
the organization.
Defines and communicates corporate and functional
Exhibits good understanding of financial/business strategies towards the achievement of business
impact of actions and decisions made directions and the vision
Manages diverse or multiple projects/activities and Puts in place needed mechanisms to have high morale,
ensures synchronization and seamless execution of sufficient execution capability and ensure readiness of
existing work processes the organization.
Works across borders and boundaries as needed to Leverages on individuals and teams, resources, and
clear the path and to ensure execution of goals aligned networks to advance achievement of results in pursuit
with the vision and industry leadership. of business objectives, vision and industry leadership
Monitors and assess individual and team performance Ensures that the organization is on track towards
against goals. achievement of its current and long-term strategic
objectives.
Creates the appropriate systems to encourage and
recognize excellent performance. Aligns rewards and recognition practices to promote
continued optimum performance
Balancing concern for people, teams, and results
Foster two-way communication on positions, Quickly picks up group positions intentions and needs,
Lives the Mtek Core Values intentions, needs and concerns (work and non-work) of ensures supportive systems are in place to understand
co-workers and shows reasonable concern; can pick up and continue to motivate people
early warning signs for problems.
Assess and communicates impact of social issues and Anticipates impact of social issues and ensures
uses these in planning and aligning functional readiness of business processes to adjust to possible
directions. implications
Creates a conducive environment that encourages Champion teamwork and collaboration within the
teamwork and collaboration and consistent application organization
of the company values