JANUARY–APRIL 2020

Impact of COVID-19 on
Mobility-as-a-Service in Berlin
E-SCOOTERS OVERALL MOBILITY DEMAND*

-58%
compared
-80% to baseline
Noticeable decline with limited
10%
supply; increasing predatory
competition, consolidated players
Last Mile

could emerge stronger Baseline

-10%
BIKES
-20%

+8% -30%
Bike usage increasing, as people rely
on "open air" active mobility; some
usage subsidized by governments 2020 week week week week week week week week week week
5 6 7 8 9 10 11 12 13 14

E-MOPEDS

-50% POTENTIAL ACTIONS FOR URBAN MaaS

Slight decline as disinfection is more PROVIDERS DURING AND AFTER COVID-19
difficult due to helmets and gloves

RIDE-SHARING Adapt offering for specific Provide higher service

customer groups experience safety
-100%** Extend business areas, offer “safe
routes” or reduced fees for key
Ensure choice of individual, "open
air", less crowded and frequently
Mode stopped completely, only workers disinfected modes; more hygiene
Urban Mobility

subsidized use for medical workers information about each vehicle must
be displayed in MaaS service

Offer mode and usage

Immediate Actions

Sustained Actions

CAR-SHARING flexibility Accelerate multimodality

Enable and encourage food,
and add more mode depth
-47%
medical supply or parcel delivery
with MaaS mobility supply Integrate more individual, "open air"
transport providers, ensuring
Noticeable drop as cleaning efforts completely seamless and digital
are increased, but still used as booking experience
people prefer individual transport Keep trust through
transparent
communication Engage in mobility
PUBLIC TRANSPORT Real-time public transport data sharing
information, including departure Encourage further voluntary

-92% times, service disruptions, and

crowdedness are crucial to retain
standardized mobility data sharing
across different mobility providers in
order to improve mobility experience
Very large decline as people move the public's trust
away from mass transit

Porsche Consulting
* Includes the modes e-scooters, bikes, motorbikes, van-pooling, car-sharing and public transport.
These are not actual ridership figures, which only the mobility companies themselves can give,
but rather the number of weekly active users (WAU) as a rough proxy for demand.
** Currently only offered to key workers (i.e. medical)