IOT ( Internet of Things)

UNIFIED COMMUNICATION

Unified Communication Browser .Extensions Communication System Conferencing System Video Conference

CONTACT CENTER COMMUNICATION

PLUS +
Contact Center Suite Powerful CRM Dialer Automated Calling

TELEMATICS & MANAGEMENT AI NLP MACHINE LEARNING

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 Business Cloud
UCaaS – Unified Communication as a Service

Haloocom’s Business Cloud Solution offers End to End Managed service for
companies. We can set up the entire business phone system in less than 48 hours
for extensions ranging from 10 to 10000. Features like Haloocom’s Global Media
transcoders & WAF for premium plans ensure Data Encryption.

On-Premise
The Entire Product at your Office

All Haloocom products are also available On Premise, that can be

implemented within your office network, allowing you to integrate with your
existing Legacy EPABX or similar system. Giving wings of Future Technology
to your existing systems.

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 What is OmniChannel
In a Contact Center / Support Channel

An omnichannel contact center is a contact center that allows its customers to communicate with them via their
preferred channel. These omnichannel call centers are strategized to enhance their customer experience by
providing them comprehensive access to various available channels

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 CHANNELS

Email WhatsApp

VOICE Video Call

CHAT Social Media

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 FULL -STACK CONTACT CENTER

Suits Outbound or Inbound contact centers or remote agents.

Product Kits starting from 10 agents to 5000 agents along with
Call Recording, IVRS, Broadcasting, and many more.

DESIGNED FOR

Finance Customer Service Health Care

Banking Insurance Help Desk

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 OUR PRODUCTS
Get your Contact Center Started in Minutes.
Zero Investment, No Location Restrictions.
5 to 500 Agents
Suitable for Connect Center with
60 Agents – Inbound | Outbound | Blended
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Starter Kit for Any Contact Center
Up to 10 Agents –
Inbound | Outbound | Blended
Suitable for High Performance Connect
Center with 120 Agents –
Inbound | Outbound | Blended
Suitable for Growing Connect Center Up
to 30 Agents –
Inbound | Outbound | Blended
Suitable for High Performance Connect
Center with 240 Agents –
Inbound | Outbound | Blended
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 Fastest Mode of Communication, it can be a Single License for Inbound | Outbound Use any chat messenger to
default script after the call or the custom | Blended, with 100% Voice Recording. communicate, WhatsApp, chat
one. messenger for external chat,
Also with default chat Option,

Customer interaction through any media Live monitoring or a Live call makes the By providing all the mode to customer to
and responses make the process much process much easier even if its support reach out to one of your agent/ process
easier and won't miss any single customer or Interview or remote site visit,…etc member with a single solution to access
all the above.

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 CUSTOMER EXPRIENCE
By offering multiple channels to reach us out
the customer & we can have the track of
entire Conversions through any mode.
Wth the Support Helpdesk, Haloocom
Allow the customer to follow the Ticket
numbers until the issue resolves.
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Connect the customer through their
preferred Channel
By auto escalation mechanism, we
Haloocom solution will make sure,
customer complaint attended with the
High Priority
Get the reports of all the customer
communication through any mode and
the agent performance which includes
the Live Monitoring.
With concern to the 24/7 availability, a
customer support system ensures that
customers can resolve their problems
expertly on their own
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 OUR FEATURES
Slack (Initiate Calls &
Integrated Instant Chat
Multiparty Conference)

High Density Call

Zoho Integration
Queue Mgnt

Live Report Dash Board

Zendesk Integration
with Notifications

Call Recording Predictive Dialing

Sticky Agents Inbound Helpline

Whatsapp Chat Screen Recording

Auto MIS Mail Notification

All the above features available with Work From Home Module also

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 CASE STUDIES
CASE STUDY 01 CASE STUDY 02 CASE STUDY 03

‘This is CM speaking’: Yediyurappa attends Salesforce CRM and Haloocom A Global Electric Appliances brand that
call in Covid war room, initiates immediate Integration improved its Contact Center’s Operational
help to patient via HALOOCOM Platform Efficiency massively using Haloocom’s
Video Chat

CASE STUDY 04 CASE STUDY 05

Connect 4.0 – Emergency Medical Services

SMARTER > FASTER > FUTURISTIC

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 CUSTOMER BENEFITS

Utilize natural language chatbots, Interactive Voice Response

(IVR), and automated customer voice authentication.

Improve performance and lower your costs using powerful

analytics tools, including visualization, to make business
decisions.

Prioritize, assign, and track agent tasks to completion, including

work in external applications to ensure customer issues are
quickly resolved

Support customers on the web and on mobile.

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 ABOUT US
02
Increase
Headquartered in Bengaluru, Silicon Valley of India. Operates Increase Operational
in 7 Countries with 10+ Products, 14+ Applications & 75000+ Productivity Efficiency
user base around the globe – Complete set of effective Up to 3X
Business Communication Tools.

Management Team brings in over 100 years of cumulative

experience in Telecom & IT, implementing over 5000+ global 01 03
& mission critical projects.
75% Cost
Optimization

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 MARQUEE CLIENTS

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 CONTACT US
Call us or Mail us anytime, we are here to assist you 24x7.

+91-9972732222

+91-9513391279

+974 -55840915

+1 254 433 4867

enquiry@haloocom.com

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