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    Active listening is more important for a manager than speaking accurately. While both are important for effective communication, active listening allows the manager to fully understand problems and respond appropriately. It creates an open and inclusive work environment where managers can gain valuable insights. A example of a customer complaint situation shows that the manager must listen to understand the issue before being able to accurately address it. Overall, active listening provides managers with deeper information that helps motivate teams and contribute to organizational success more than just speaking accurately alone.

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    Active listening is more important for a manager than speaking accurately. While both are important for effective communication, active listening allows the manager to fully understand problems and respond appropriately. It creates an open and inclusive work environment where managers can gain valuable insights. A example of a customer complaint situation shows that the manager must listen to understand the issue before being able to accurately address it. Overall, active listening provides managers with deeper information that helps motivate teams and contribute to organizational success more than just speaking accurately alone.

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    7 views1 page

    Assignment Chapter 12

    Uploaded by

    Kylne Bcd
    Active listening is more important for a manager than speaking accurately. While both are important for effective communication, active listening allows the manager to fully understand problems and respond appropriately. It creates an open and inclusive work environment where managers can gain valuable insights. A example of a customer complaint situation shows that the manager must listen to understand the issue before being able to accurately address it. Overall, active listening provides managers with deeper information that helps motivate teams and contribute to organizational success more than just speaking accurately alone.

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    HOLY ANGEL UNIVERSITY

    #1 Holy Angel Avenue, Sto. Rosario, Angeles City, 2009


    S.Y 2020-2021

    Name: Yu, Abiah Kaylene B.


    Block/ Section: A112
    QUESTIONS: Communication in Organizations

    1. Which do you think is more important for a manager: speaking accurately or listening
    actively? Why?

    In an organization or a company, it is not impossible for a manager to be both active listener and
    accurate speaker concurrently as to attain an effective communication, it must consist of both speaking
    and listening. But in a case where where choosing what is more important to the organization, listening
    actively will outdo speaking accurately. According to Opex Managers (2019), speaking accurately
    means being able to use precision, exactness and adherence to the facts when communicating or
    conveying a message effectively to the people. On the other hand, Gray (2019) stated that active
    listening is a fundamental interpersonal communication skill that helps defuse the situation and manage
    the conflicts. Thus, active listening is a skill that further improves a manager’s ability to respond
    appropriately and accordingly to a situation which creates the foundation of clear exchange of
    messages within the management. One common and realistic example we can apprehend is when a
    customer in a fast-food chain raise a complaint about his incomplete order and with his outrage, the
    manager needed to step up to immediately solve the conflict. Of course, the manager will try to calm
    the customer by apologizing first and then humbly asking the customer what is still missing in his order
    that must be validated by a receipt. In this moment, listening attentively and actively is important so that
    the customer will feel that he is being attended and as for the manager, he/she can properly note the
    missing items in the customer’s order and respond right away. Basically, the manager cannot speak
    accurately what are the missing orders to the staff without actively listening first to the customer. With
    that being said, both factors are essential but listening actively is more critical as it focuses more on
    gaining knowledge and thoroughly assessing the context of a problem. Furthermore, active listening
    may enable a more open, inclusive, and comfortable working relationship within the organization.
    Therefore, giving managers an opportunity to gain more in-depth information and realizations that will
    help in motivating other team members which will surely contribute to the efficient and effective pace
    of attaining organizational success.

    References:

    Gray, D. (2019, July 09). The importance of active listening. Viewpoint.


    https://verdenviewpoint.com/2019/07/the-importance-of-active-listening/

    Griffin, R. W. (2015). Fundamentals of Management (8th ed). Cengage Learning.

    Opex Managers. (2019). What is more important for a manager? Speaking accurately or Listening
    Actively? PEX. https://opexmanagers.com/2018/08/27/what-is-more-important-for-a-manager-
    speaking-accurately-or-listening
    actively/#:~:text=Speaking%20accurately%20means%20being

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