ATT

Welcome to the AIR Troubleshooting Tool

What is the ATT?

The AIR Troubleshooting Tool (ATT) allows
you to view data relevant to the Advanced
Interaction Recorder functionality, as well as
review logs and errors, and run performance
counters directly from the tool.
There is an ATT for every Recorder.

Accessing the ATT

The ATT is installed automatically when a
new Advanced Interaction Recorder is
installed.
The tool is located in the same folder as the
AIRAdministrator.
To run the tool, double click on the ATT.exe
file in the folder.
Select a button to go to the relevant page.
You can access to the ATT menu from any page of the tool. Right click anywhere
on any ATT page for a drop-down menu to appear.

© 2015 NICE Systems A1

 ATT

System Info
Displays the general system information for the Advanced Interaction Recorder. The information is updated in real time.

Information regarding
each HDD partition,
Total Storage available dedicated for recording
purposes. Each partition
for the Advanced
is displayed in a separate
Interaction Recorder. diagram.

General information
for the different
components in the
Advanced Interaction
Recorder
Raised Traps: Component
errors, grouped by date.
Expand a date for more
details. Information is
kept for up to five days.

Information regarding
the files installed on the
Advanced Interaction
Recorder, grouped by
folder. Expand for more
details.

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Service Info
Displays general information regarding all available services in the Advanced Interaction Recorder.

View information
regarding the different
services running on the
Advanced Interaction
Recorder. Expand a
service to view the
details.

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ATT

N+1 Info
Displays information regarding failovers when the Recorder is part of a chain.

Failover Trigger Info: displays information

about the cause of the failover.

Counters Info: displays

information regarding
each failover.

If the Recorder is not

part of a chain, the Traps
count parameter will
display 0.

© 2015 NICE Systems A1

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Open Sessions
Displays general information for all current ongoing sessions.

Open Sessions: Interactions that are

currently in progress. Select a session
to view the details.

Select several sessions and click “Get

Details” to view the aggregated
details for all selected sessions.

Information is retrieved from the

RSM and DB, and is not displayed in
real time. Click “Refresh” to update
the page.

© 2015 NICE Systems A1

 ATT

Closed Sessions
Displays general information for all completed sessions and interactions.
Group by sessions or by
interactions.

Closed Sessions:
Interactions that
have been
completed.
Expand each Play interaction directly
session for more from the ATT.
details.

Information is
Move to
retrieved from
the next
the DB, and is
page.
not displayed in
real time. Click
“Refresh” in the
top right corner
to update the
page.

© 2015 NICE Systems A1

ATT

Performance Counters
Discover how the Advanced Interaction Recorder is performing in real time, using selected performance counters.

Select counters Run counters Stop and clear

Choose up to four counters from the drop- Click the yellow Start button in the bottom left Click the orange Stop button in the bottom left
down list or drill down until you find the of the page to begin running the performance of the page to stop running the performance
relevant counters. counters. counters.

Review the data from the performance Remove single performance counters by
counters in real time. selecting the counter and clicking Remove.
Clear all performance counters by clicking
Clear.

Click Add at the bottom of the pane to add

the counter.

© 2015 NICE Systems A1

ATT

Log Analysis
Analyze logs from all components on the Advanced Interaction Recorder, or another machine.

Select a source Select components Filter and view

Analyze logs from a specified host, the local Click on a component to select it. You can easily Add filters to refine the log search.
host, the LogCollector or a specific network. select all components by checking the checkbox Click the Start button in the top right of the
For other networks, enter the credentials. at the bottom of the list. page to begin the search.

Double click a log entry to open it directly from

the ATT.
Click the Reset button in the top right of the
page to reset the search.
Click the Finish button in the top right of the
page to return to the main menu.

Click Next. Click Next.

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Error Codes

Find any log on the Advanced Interaction Recorder that contains an error code.

Open the Error codes page and click the

Start button in the bottom of the page.

Searches for and lists all log lines that

contain at least one of the NICE return
codes.

Double click a log entry to open it

directly from the ATT.

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ATT

Config Compare

Compare the XML configuration file and the default file defined in Settings to view changes and differences.

© 2015 NICE Systems A1

ATT

Settings

Edit the default settings for the Air Troubleshooting Tool as necessary.

Type directly into the

fields to change any of
the settings and click
Apply.

Click the orange Setup

button to open the
Initial Setup window
for more settings.

You must restart

after making any
changes in the Initial
Setup window.

© 2015 NICE Systems A1